Well they told me to go to a pharmacy that wasn't opened and then they closed. So here I am with no…read moreantibiotic and it's Saturday and I have no way to get it till Monday. I feel awful and I am very worried. Rushed me out due to the holiday. I'll never go back here.

Came here due to a cat bite and affected area very red and swollen, knowing animal bites are…read morenothing to be taken lightly. This particular urgent care center was closest to my work at South Hills Village so came here for the first time. I was very impressed. On a Saturday around 10 am, I was a walk-in without a prior appointment. I checked in at the kiosk and was immediately summoned to take and record my info (I was the only one in the waiting room). Then I was immediately taken to an exam room where the nurse took my vitals and washed my affected area. Then, with only a few minutes wait I saw the tech who prescribed an antibiotic, applied an antiseptic, dressed the bite wound and drew around the red area with a marker so I could monitor in case it spread. I was given instructions that if it did spread I was to head to the ER pronto for possibly IV antibiotics. They called in the prescription yo the Giant Eagle pharmacy close by so I could fill and start taking before I headed into work. I then exited without having to checkout or anything. I just want to say how impressed I was with the care I received from all parties. They were fast, efficient, caring, and all steps and instructions were clear.

This place is a joke. Came yesterday only to find it closed eventhough I called earlier in the week…read moreand no mention of the closure was made. I get it shit happens. So I got up early this morning to make sure I was there when they opened for a simple lab draw. I sat and watched everyone who normally uses this place get called back while I waited. Finally left after an hour and a half and the lady at the front desk telling me I would've waiting "awhile". What is the point of walk in if it isn't 1st come 1st serve.

This is one big toxic clinic, shame on the doctors and managers here for having this abusive staff…read more The lady at the window is extremely condescending and sarcastic, she'll roll her eyes at any basic questions you may have, make you feel like dirt. She'll slam the window right on your face, even as you're still talking to her, only to badmouth you to her coworkers while you're still at the window. The female doctor and nurses are not any different. They're in a horrible mood, they don't want you there, you're bothering them by coming in with your medical issues. They'll abuse you and talk to you horribly. Avoid Avoid Avoid.

My husband went here in December with severe stomach pains and a slight lump down about 6 inches of…read morehis abdomen. We are not the type to rush to the doctor, so he had been dealing with the pain for weeks already before finally deciding that he needed help. He was even losing weight because eating caused his pain to worsen. He walked into the building, which was empty of other patients, and described his exact symptoms to the doctor that came out to him. She literally said, "We can't help you, get better buddy!" and sent him right back out. About four painful months later, my husband found another doctor who confirmed immediately that it was a bad hernia, and scheduled him days later for surgery. The surgeon said that it was a severe hernia - bad enough that the surgery took about three times longer than the average. So, this "urgent care" centre gets one star because my husband could have died if he had taken their advice and just tried to suck it up.

I took my teenage son for treatment of a cough and ear infection. From the time we entered the…read moreplace till we walked back out, it took us 3 1/4 hours!!! Most of that time was spent sitting in uncomfortable low-back chairs in a lobby where every time the main doors slid open to let someone in, the blast of cold air that also came in kept the whole room cold! There was no URGENT OR STATCARE about this place. There were plenty of staff in evodence, so the wait time was inexcusable! And then in an attempt to cover the guilt she felt over people having to wait so long, the nurse offered a half-apology and told us the wait had been FIVE, yes, FIVE HOURS long earlier in the week!!! We were NOT impressed! We could have been in and out of our local ER faster than this!!

My son came in with an infected toe. They charged me 125.00 to glance at it and give me…read moreantibiotics. I am now at Urgent Care in St. Marys WV. Looked at toe thoroughly, took a culture, soaking foot, xray then 2 types of antibiotics and referral to podiatrist.

My ear was clogged and it needed attention. I called ahead and they said there wasn't a wait. The…read morevisit was very efficient, no wait, friendly and helpful staff, two people for the procedure was ideal and made it go faster. The 3rd party check on the results was good follow-up too.

Ultrasound and general wellness... NEVER go here! This who process has been the worst experience…read more With the exception of one woman here, the whole experience has been horrible. And unfortunately, this last visit didn't even have the good woman. The lady we had today was cold, rude, had poor bedside manners.... The quality of care here... What care? She was horrible. Trinity IS horrible. They claim to be a religious organization, but in what way does the atmosphere they offer conducive to what Christianity teaches? This place is literally the worst health care option in America. Got to Cleveland Clinic...

I walked in Trinity West ER on Feb 16 th at approx 10 pm, I got checked in at Triage approx 12, I…read morehad severe stomach pains, dizzy and throwing up. i Ended up laying on the floor because it hurt to bad and was to dizzy to set up. staff was just walking around me, no one asked me if I was ok. My son went up and notified the nurse his mother was on the floor in pain. they told him they thought I left And then she said she was sorry that there was 2 people with cardiac arrest. I understand that they have priority, but they should have been taken to ICU or something, the whole ER shut down and there was only about 6 people waiting in the waiting room. they were way understaffed and the triage nurse had to work in the back room , poor management . I ended up leaving and going to Weirton medical where I was taken in right away. i Can only imagine what would happen if there was some emergency or accident where a group of people got hurt, they are not staffed equipped at Trinity west to take care of it.

I've never had a bad experience at this facility & have always gone as a "walk-in"…read more This past Mon. 1/6/26 I had an appt. for 9am for pre-op testing (blood work, X-rays & EKG). I arrived at 8:50am, the parking lot was full, ( I got the last handicap spot), the large waiting room had only two empty seats. I was called at 9:05am, had all the tests done & was out the door at 9:30am. WOW!! Kudos to the staff! To a person, everyone was friendly, informative, respectful & professional! ***** Pat L

Arrived at 3 p.m.....I was turned away and told to go to E.R.....they are open til 4 and still…read moreturned away. Poor excuse to dismiss a sick person...there were only 2 people in waiting area.

I have a sick grandson and parking is already limited out here and now they bring in a bunch of…read morefood trucks to take up a fourth of the parking lot that is absolutely absurd how greedy are you people?

Had a health issue arise and came to emergency department. I felt I was treated w/ respect and in a…read moretimely manner.