Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

Our son passed away unexpectedly and we didn't know the first thing about how to handle the…read moresituation. Howard was so kind and professional throughout the entire process. And 7 months later he's still helping us through getting the headstone and foot marker. It wasn't a good situation by any means but he was the perfect person to work with considering the situation.

As a grieving family we were so blessed at the personalized care, consideration and thoughtfulness…read morewe received from Sunset memorial oaks. They are so caring and kind, as well as very professional. They walked us through the entire process from our planning onto our keepsakes options. We also were thankful that they allowed us to feel at ease during our difficult time while keeping costs very reasonable.

Robbie Berg was completely horrible to my family! My uncle who is a Deacon in McAllen got approval…read morefrom Good Shepherd church to perform rosary for my mom (his sister) and Robbie told him he was not doing the rosary! she had no authority for that and second she should have discussed it with immediate family before telling him that and she did not! When my adult children went to talk to her about it. She was completely rude to them as well. Then after rosary I was discussing times of mass and burial with my family and she walked in completely cut me off yelled out wrong times and walked away! I seriously was in shock at how we were being treated! And really don't understand what we did to deserve that especially a deacon!! Please please please everyone, if you can avoid dealing with her I recommend it or just take your loved one somewhere else! I asked for a manager to call me back about it and i couldn't even get that courtesy or respect!!! Very unprofessional! It breaks my heart that someone like Robbie Berg even works at a place that requires sympathy, respect, professionalism and courtesy because she has none of that!! I will be filing a complaint with this place!

Kacey Jones is a terrible person. She has refused to allow an indigent family to view the body of…read morebeloved father lost in a car accident. She will not allow them to ID the body, which has not been viewed by the next of kin. Whether she legally must allow it or not, she has no compassion and this funeral home doesn't deserve your business.

Eunice and Lee buried my cousin William Garrett Fennel . I walked into the Mortuary to view his…read morebody. He laid there a serene angelic man and his body was presented with such love and kindness. Because of the respect Eunice and Lee presented my cousin this indeed was the first deceased body I ever touched. I can only say my cousin who was a Tuskegee Airmen was treated with the ultimate love thus our family was treated with kindness and love.

My aunt passed away without life insurance and no prior arrangements. Mr. Lee not only worked with…read moremy family financially, but he made the cemetary arrangements for us at Fort Sam Houston. We had no idea what to do and he walked us through everything. He was very professional, thoughtful, and respectful. Thank you again!

This cemetery has no respect for the deceased. Our Grandson recently passed away and we placed…read moreflowers and a few little cars. He passed at 6 years of age and we took him his favorite flowers and the cars he liked. These cars were the size of a matchbox. We placed a bouquet of yellow and blue flowers and we had to zip tie them together because we didn't want them to fly away. We went today and they took all his cars and for some stupid reason they took all his yellow flowers and left his blue flowers. They cut the zip ties and threw the zip ties on his grave. They discarded everything with absolutely no care. It was already a devastating loss in our lives and for them to treat my grandsons graveside like trash is ridiculous and utterly disgusting. We were planning on removing everything this Friday the 6th because they posted the next flower pick up was scheduled for March 10th through the 12th. They jumped the gun and they should have had the decency to wait a few more days and this disgusting gesture would've never happened. Very dissaapointed and sad. I'm ashamed at everyone at Fort Sam National Cemetery

I have visited Ft. Sam Cemetery more than I care to admit simply because that means so many have…read morepassed. Many of my family members are buried there. I myself am a Veteran of The Gulf War in the 90s and as a Disabled Lady Vet I will likely be interred here as well. I like that they give me options as I can be cremated, or have any casket I like interred here, and my husband can be buried with me. My children will have a beautiful place to visit us and their ancestors. i love that it is kept neat and tidy and the rows are very impressive. You DO have to follow their guidelines as to what can be placed with your loved ones on the graves during visits as well as what type of flowers can be left there. JUST AN FYI, do not leave anything at ANY cemetery that you will be devastated if it is stolen. I saw someone on here post that their little boys cars were taken by the grounds keepers and zip ties were left on the grave. That was more likely done by someone stealing them. I have seen it at every cemetery here in San Antonio. I have literally watched ppl steel flowers off someone's grave and put it on their loved ones. It is very disgraceful but it happens. I am a bit scared to be a lady vet buried alongside all the good ole boy vets who did not like women serving, but I served my country well and will till the day I go, not my administration, my country, my children's country, my grandchildren's country. I just hope those men don't haunt me day and night. lol.

Great services at a reasonable price they were very accommodating for us . I really don't know…read morewhat else to say

mr. FUENTES himself and his sons are personally call me and asked me if I needed any help due…read more cremated my mom with them here in San Antonio but I had to transfer her to corpus to be put in with my dad and his mausoleum. at at the Judson funeral home asked me if I needed any help filling out the paperwork for my 's other insurance that Memory Garden woulded take due to time issues. I will take here help once I get all my paperwork together.. Again I thank you area at the Judson location.

actually they get a 000 you'll lose your peace. promise it won't take long if you bury your people…read morehere. the website is a complete facade! i'd like to know where that lake water image is at. it's mainly dirt and weeds over graves people. do not bury your loved ones here! the up keep hideous. you'll only see weeds and dirt not grass, they don't do actual lawn care (i laid my own grass and it died) they do not water feed kill, they ride over the grounds. first funeral home ever that let's their staff talk wreck less & rude as if you're at their home. the staff is rude and entitled over your loss, they throw your decorations in a warehouse full of dirt in the back of the cemetery grounds, they have desecrated graves( my infant was one and i have proof). when you bury your loved ones you own that land.... they will tell you what you can't put in your headstone and that's ridiculous. look at the texas funeral service commission site.

Pierre assisted us throughout, and he provided above and beyond service during an incredibly sad…read moretime. He was highly responsive and flexible with all of our requests and kept us updated throughout. I can't say enough about the quality of work he provided us. The ceremony was beautiful, and overall we felt like our loved one was honored considering the short amount of time that everything was completed. They took care of the slideshow that was shown during the service, they also took care of the playlist of songs, and they took care of the programs that were handed out. Norma was also helpful in making sure the food was stocked and displayed along with ensuring our guests needs were taken care of. The bathrooms were clean, the whole building seemed to be clean, and it didn't seem like that detail was overlooked which was highly appreciated after viewing other funeral homes. The lighting was good, and we felt like the staff was good overall as well. There was also a private family room attached to the main service room if anyone needed a break or wanted to use it for a kids room. This place was full service from what I could tell. The only part that I wasn't extremely satisfied with was towards the very end where it felt like we were a little rushed out. We did book for an extra hour to ensure this didn't happen, but things happen and we understand that part wasn't understood my some of the staff. I would recommend this place to anyone based on the services provided that we received.

My mom passed over one year ago, she wanted to be cremated. Lux was very helpful in arranging this…read moreservice. Valerie was understanding, and compassionate. She made this difficult time simple and seamless. Her timing estimate for picking up my mom's cremains was on target. I am very appreciative of their services and assistance. I highly recommend them.

Losing a loved one is never easy. When my mother passed away suddenly at a hospital here in New…read moreBraunfels, the ICU staff gave me a booklet with listings of funeral homes to choose from to pick up my mother's body. I chose Lux because of a recommendation from a hospital staff member and it's only a few minutes from my house. The 2 people that came to pick up my mom were kind and very professional. Kenny Lux called me the next day and he basically booked everything for her services right away. He coordinated with the church and even assisted in booking her reception. I met with him in person a few days later and we finalized everything. Every detail was discussed. My mom's services were impeccable. My mother was meticulous in how she looked and carried herself. She was beautiful and classy. Valerie did an absolutely outstanding job for her viewing. I'm convinced she could not have looked better. Valerie captured my mom's true essence. I have planned a funeral before (when my sister passed) using a funeral home in Houston and it was stressful. Lux made everything so easy. After her visitation and subsequent funeral Mass, our family got many compliments on how wonderful the services were. It's all thanks to Kenny Lux and his team. One thing that I didn't think about when choosing a funeral home is if your loved one will be cremated, many funeral homes will outsource a 3rd party company to carry out the cremation. Lux Funeral Home is full service. They have their own crematory, so my sweet mother was in the care of the same compassionate staff the whole time. I will forever be grateful to Kenny Lux, Valerie, and the other caring staff at Lux Funeral Home. I know my mother would be so pleased.