The following is the review that I left as the ICE complaint. If something similar happens to your…read morebaby while at this facility; please rate them on the military site too, so that way they are held accountable for their lack of inaction. Military MWR site can be found here: https://ice.disa.mil/index.cfm?fa=card&sp=126636&s=957&dep=*DoD My actual complaint: My dog was boarded at your facility for approximately thirteen days. Prior to boarding, he was in good overall health, fully up to date on all vaccinations, and exhibited no signs of illness. I also have video footage from the week prior to boarding showing him acting normally and healthy. He had vet records from the 8th of April also stating he was in overall good health. Unfortunately, the condition in which my dog was returned to me was deeply concerning and entirely unacceptable. Upon pickup, he appeared malnourished, dehydrated, and in respiratory distress. He was suffering from excessive sneezing and wheezing, runny eyes, a runny nose, with a hard time breathing, and a significant buildup of discharge that had begun to coagulate. This was clearly not the same healthy animal I entrusted to your care. I immediately took him to my veterinarian following pickup. The veterinary examination and records confirmed that he was both malnourished and dehydrated, in addition to suffering from respiratory symptoms. I have since incurred veterinary expenses exceeding the amount I paid for boarding services. During his stay, I contacted the facility to ask whether staff had noticed anything unusual regarding his health or behavior. I was assured that he was "perfectly fine" aside from minor sneezing. Based on the condition he was in at pickup, it is difficult to understand how these obvious changes went unnoticed or unaddressed by your staff. Even your manager acknowledged that I should never have had to take him to the veterinarian the same day he was released from your facility. In addition to the financial burden, I was forced to spend days and nights personally nursing my dog back to health after bringing him home. The situation was extremely stressful and emotionally exhausting, and I lost a significant amount of sleep caring for him and monitoring his condition to ensure he recovered safely. What is equally disappointing is the complete lack of accountability shown afterward. Despite the seriousness of the situation, neither the manager nor any member of the staff offered so much as an apology for my dog's condition or the distress and financial burden this caused. To date, no meaningful effort has been made to remedy the situation. I requested a refund due to the negligence, lack of attentiveness, and inadequate care provided during my dog's stay. I am extremely grateful I picked him up when I did, as the outcome could have been far worse had his condition continued to deteriorate unnoticed. I also have photographs, videos, and veterinary documentation supporting his condition immediately after pickup. Your own service agreement states that the facility "shall exercise reasonable care for the pet delivered by the owner to their facility for services." Based on the condition in which my dog was returned to me, I believe that obligation was clearly breached.

The staff is very friendly and loving towards my pet. They also share photos and updates when I am…read moreaway for longer than a week. I would recommend this boarding facility to other military families.

I have a puppy Labradoodle her name is Lulu. We had our start day at Top Dog Daycare today dropped…read moreher off at 8 AM and picked her up at 4:30. She looks exhausted! I brought her home she ate all of her food and went right back to sleep. That is a great day for a puppy. Since I was starting to look around Top Dog gave me all the information that I needed and even more I could tell that they were caring business. They made it very easy for me I did all my paperwork online faxed in my pet records made an appointment for a trial day and she loved it. We will be going there every Tuesday and Thursday for a while. I bought A package for 20 days so I don't have to worry about payment I just get to drop her off and pick her up. By the way I had an excellent day taking care of so many things you can't do when you have a puppy. Thank you Top Dog I have been going to Top Dog now for over 1 years. Jordon and her staff really go the extra mile. I see some old negative reviews from a long time ago that reflects the previous owner. Jordon is the owner and has the friendliest staff. I use the daycare and boarding and my Lulu know and gets excited the morning she is scheduled for fun Lulu and I love this place.

I've been bringing my dog here for years. She's always excited to go there and overjoyed when I ask…read moreher 'do you wanna go to 'school?'" She knows that she's going here. The folks who work here are wonderful, friendly, and downright sweet. They got an easy to use app too. They treat the dogs so well.

I have been taking my girls here for about 8 years now. Joe and Taylor are amazing, along with…read moreeveryone else that they hire. I have a Yorkie/Maltese (14 1/2) and a Maltese (4) that I take in every four weeks. I also had a Yorkie/Maltese that passed four years ago that went here for years as well. They area also always on time with your animals and they will let you know that instead of two hours (for my two small dogs) it will be two hours and fifteen minutes that day. When I show up, they are ready at that time. I have been to groomers that would keep my girls for FIVE hours or more, and just tell you they will call you when your animal is ready. That's just ridiculous. Both of my girls get excited when I tell them I am taking them to the groomers. They used to shake when they would first come out of the carrier, but that was just due to the strange scents and what not. Now they come out wagging their tails and crawl right to Taylor and Joe. I am constantly asked where I take my girls because their grooming is so good. I HIGHLY recommend Calming Nature. You won't be disappointed. Yes their prices have gone up, but they did not raise their prices for the longest time AND they are still cheaper than any place anyone I know takes their dogs.That is NOT a reason to give them a bad review. They also have their cancellation policy posted, they are a business and have people wanting appointments. If you cancel last minute, they can't fill that appointment. A lot of places do the same thing whether it be salons or doctor offices. Remember, if it's your first time there it might take a few times to get exactly what you want if you are picky about what you like. Joe is so great about listening to what you like, or what you don't like and will implement it for you. I have asked him to try something new just to see if I would like it and realized I did not in fact like it at all. It just ended with a "let's not do that again." Just be honest and if you don't like something and let him know if you do.

I have been getting my dogs groomed here for the past two years. They are the best. Great customer…read moreservice, quality grooming and very friendly staff.

I highly recommend this kennel and training facility. I've boarded my dogs here for the past two…read moreyears with great experiences each time. The kennel is clean, quiet and well run. They have pick up and drop off at set times (9-10 and 4-5) and are always onsite and ready to help when I arrive and leave. I picked up my dogs today - they were clean and happy. Darcie always greets me with a smile and is helpful, friendly and professional. I've also had some training sessions/consultations with Jim before and after buying a dog. He was an excellent resource and gave me guidance without trying to nickel and dime me. After I got my puppy I had a consultation about raising a dog (to avoid behavior problems I've experienced in the past). Jim gives honest advice and is a very straight shooter. I appreciate his directness because at the end of the day I want a dog that is safe and good member of my family.

To Start off, I have never did anything like this before, I was so Nervous, I did it, Dropped Her…read moreoff for a 3 week Basic training, She was just out of Control, But in a fun way. But my Mother inlaw moved in with us, Jim and his Staff were very Confident and did put me at ease, I picked her up and we did a little training session, To show us what's going on with her. Got her home. She's so much better, put her on her bed in the living room while we watch TV or anything. She is just happy to be there on her bed. I have a bed in the shop too. When I need her to stay out of the way. I just put her on the bed and she's happy until I let her go back to playing. Hahahh. Walks on Her lead like a pro. Thanks Jim. If you read this. Lol

We have been customers over 17 years. Maike is an exceptional groomer. She is professional and…read morewonderful to work with.I know she really cares about our Shih Tzu girls. She goes above and beyond and is meticulous with her grooming. One of the things we really appreciate is her great communication skills. She will let us know if there's something of concern, or to keep an eye on. In my opinion, you can't do much better. We just can't say enough about how happy we are with her services. She really cares about the dogs.

Wonderful service. My dog absolutely loves Maike. Super service, knows dogs and how they are to be…read moregroomed and cared for. Love the extra of the little bandana Dixie Don's at the end of her treatment.

Wow - what an amazing experience! I took my 14 month old corgi here for a herding evaluation with…read moreBeth and it was such a joy! She explained everything that she did and helped me educate me on herding. She was so kind to my dog and he had a wonderful time! The herding areas are all fenced so I felt super safe with my dog off leash herding the sheep. Beth let me know where there were some empty fenced areas if I wanted to stay after the herding lesson and practice any off leash training - which I did and had an awesome time! I will 100% be returning!!!

A daycare that allows dogs to be dogs, on top of it being a play based facility (not many daycare…read moreor boarding facilities even offer this) they are reasonably priced. Want to learn a new hobby with your dog? Fido's is the place to go. Farm life is a happy life. Can't say enough good things about this place. Herding, agility, dog boarding/daycare, huge fields you can take your dog to run. Need some fresh air with your best friend who has 4 legs? Fido's always satisfies.

So easy and caring and friendly. We love Alyshia's Dog Spa! it's pawferct! And easy to schedule…read more She CARES about her dog clients for sure!

Alyshia is a great groomer. She worked with my scared of everything rescue border collie when I…read morefirst got her & now she loves coming to the groomers. She does a great job on my Aussie/border collie. He needs scissoring & she does a great job on him too.

Happy Dog Institute has the most qualified, scientifically based and personable trainers. Emma,…read moreAshley, Heather and Paul are incredibly knowledgeable, stay up to date on all things dog training, and have excellent rapport with ALL their clients. I have done their basic obedience classes, sports classes, one on one training advice and also their chaotic canine course for my reactive dog. All of my dogs that have attended classes here now have a stronger bond with me, listen great, and my reactive pup is leaps and bounds better than he was when we began. If you are looking to build a life-long bond with your dog through training and proper handling backed by real, current science, without using pain or negative training methods, and want to see positive and life-changing results, choose Happy Dog!

I've had great experiences with both Emma and Heather at the Happy Dog Institute…read more I've worked with Heather with a normal dog for Fun Foundations training. I gained a solid foundation with positive reinforcement training that set us up for success. I've also worked with Emma with a rescue dog who had major fear and aggression issues. I found Emma to be very knowledgeable and appreciated the advice and insight she gave us and the program she put us on. Don't expect them to train your dog for you, that's not something that any trainer can do unless you're prepared to essentially hire them as a part time employee for an extended period of time. Dog training takes time and consistency. Do expect them to set you up to be able to put in the time working with your dog, use positive reinforcement methods that are proven to help animal minds learn better than stressful punishment based methods (not to say I don't believe there's never a time to reprimand a dog for bad behavior, just saying reprimands don't help anyone learn good behavior which is the purpose of training) and answer your questions. I look forward to working with them in the future!