The following is the review that I left as the ICE complaint. If something similar happens to your baby while at this facility; please rate them on the military site too, so that way they are held accountable for their lack of inaction. Military MWR site can be found here: https://ice.disa.mil/index.cfm?fa=card&sp=126636&s=957&dep=*DoD My actual complaint: My dog was boarded at your facility for approximately thirteen days. Prior to boarding, he was in good overall health, fully up to date on all vaccinations, and exhibited no signs of illness. I also have video footage from the week prior to boarding showing him acting normally and healthy. He had vet records from the 8th of April also stating he was in overall good health. Unfortunately, the condition in which my dog was returned to me was deeply concerning and entirely unacceptable. Upon pickup, he appeared malnourished, dehydrated, and in respiratory distress. He was suffering from excessive sneezing and wheezing, runny eyes, a runny nose, with a hard time breathing, and a significant buildup of discharge that had begun to coagulate. This was clearly not the same healthy animal I entrusted to your care. I immediately took him to my veterinarian following pickup. The veterinary examination and records confirmed that he was both malnourished and dehydrated, in addition to suffering from respiratory symptoms. I have since incurred veterinary expenses exceeding the amount I paid for boarding services. During his stay, I contacted the facility to ask whether staff had noticed anything unusual regarding his health or behavior. I was assured that he was "perfectly fine" aside from minor sneezing. Based on the condition he was in at pickup, it is difficult to understand how these obvious changes went unnoticed or unaddressed by your staff. Even your manager acknowledged that I should never have had to take him to the veterinarian the same day he was released from your facility. In addition to the financial burden, I was forced to spend days and nights personally nursing my dog back to health after bringing him home. The situation was extremely stressful and emotionally exhausting, and I lost a significant amount of sleep caring for him and monitoring his condition to ensure he recovered safely. What is equally disappointing is the complete lack of accountability shown afterward. Despite the seriousness of the situation, neither the manager nor any member of the staff offered so much as an apology for my dog's condition or the distress and financial burden this caused. To date, no meaningful effort has been made to remedy the situation. I requested a refund due to the negligence, lack of attentiveness, and inadequate care provided during my dog's stay. I am extremely grateful I picked him up when I did, as the outcome could have been far worse had his condition continued to deteriorate unnoticed. I also have photographs, videos, and veterinary documentation supporting his condition immediately after pickup. Your own service agreement states that the facility "shall exercise reasonable care for the pet delivered by the owner to their facility for services." Based on the condition in which my dog was returned to me, I believe that obligation was clearly breached. read more

The staff is very friendly and loving towards my pet. They also share photos and updates when I am away for longer than a week. I would recommend this boarding facility to other military families. read more

The Pet Brigade - My cat Chloe in the cat boarding room. - Pet Groomers Near Me

Our pup spent time in the doggie daycare and one over night. He did seem happy to return to Pet Brigade and happy when we picked him up. He needed a bath after spending time here which I didn't mind giving him one. I definitely recommend Pet Brigade. We also are traveling in our RV across country. We travel with our fur baby's vet records of vaccines and surgery. read more

They did a great job grooming our Husky KODA. Good price and great job I highly recommend Pet Bde.

Nice place . Dogs are just like children don't want person dropping them off to leave. But have fun while at day care Nice place and people. read more

The Pet Brigade - Dog - Pet Groomers Near Me

My Furbabies they always excited to go to daycare! The girls are great with them and understand them. They will do their best to accommodate to their needs, and I truly appreciate it. read more

The Pet Brigade - Pet Groomers Near Me

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I have been taking my dogs to Pet Brigade for years for their doggie daycare and boarding. Very professional and friendly service

Amazing doggy daycare and boarding. They always take great care of our fur babies. Highly recommend!

I was a bit nervous when I dropped off our puppy at daycare for the first time. However, my interactions with the staff members, especially Chelsea and Hannah, put me at ease. They are very understanding and genuinely care for your pet. I appreciate that Bennie can socialize with other dogs while being outdoors with obstacle courses. Each area has a carport sheltering the dogs from harsh weather conditions. Bennie's tail starts wagging right when he realizes where we are! The environment is clean, given that it is a full-time pet facility. Their website makes it super easy to create an account and schedule daycare/boarding---just be sure to call to confirm their operating hours. Also, they have an Insta! Grateful for the Pet Brigade! read more

They always do a great job with my mini schnauzer. Shes so much calmer when I pick her up compared to other places.

Great experience. Kind and professional staff. I appreciate their kindness and dedication.

We've always had good experiences bringing our dogs here. We have used grooming and boarding services. The location is convenient and the staff is always really friendly. read more

very curt service. some workers act like their part of animal control the way they handle dogs. as far as grooming services, they outright refused to brush my dog. only groomer that has ever refused to do so for her. I'm glad TPB exists but reform is needed. read more

The best place around. Great folks, my dog is excited when we pull up and happy and excited when we leave. I'm comfortable leaving her there. read more

Even though my pup had an accident at Pet Brigade, I really appreciate the fact they covered all the vet fees and didn't charge for the service of my pet. I know accidents happen when it comes to grooming and I really appreciate the way they handled the whole situation. My pup is doing well and I will still bring my other dog here for grooming services. Prices are still better here than my local Petsmart and communicating with us about our pets is much appreciated. They don't upcharge you when you bring your pet in that needs extra time grooming and that is great. read more

Great place for dog boarding, daycare, and grooming. Staff are friendly and my husky loves going there for a visit be it doggie daycare or boarding. He practically runs inside each time. Love how their so accommodating with pet needs! Highly recommend!!! read more

BOTH of my dogs caught kennel cough there. Picked them up and immediately realized they were not doing well. 8hours later at the vets office the dr told me they had a bad case of kennel cough. When I called the pet brigade about it they were not apologetic in the least. Very disappointed, as my dogs have never been sick, and this is as my first (and LAST) time boarding them at the pet brigade. read more

I left my dog here while I was on vacation, they took amazing care of him! The facility is clean and the workers are super nice. I will definitely continue bringing my boy here! read more

Will definitely drop off my fur kids again! Had to get work done on our RV so we booked doggy day care for them. Friendly staff on the phone and in person. Clean organized office and lots of kennels with same size dogs in the same kennels. Tip, if you travel like we do, check your dogs vax records prior, ours were due and luckily we were able to get that taken care of days before their drop off. read more

The Pet Brigade - Pet Groomers Near Me

We have been taking our dog here since he was a puppy. Its convenient because its near my wife's work so she can drop him off every once in a while. We typically try to take him once a week so he can get some social time and get some good exercise in. Overall we have been extremely satisfied. When he comes home after a day of play he is exhausted and well worn out, but seems so happy to go there every time. He was a small little dog for about two months and is now a horse and only plays with the big boys. We had small hiccup early on with communication and paperwork but since then we have had no issues. I would highly recommend. The price seems fair, the staff friendly, and the location is big!! read more

I have finally come around to writing a review for this place. Sometimes you get caught up in your daily routine and you forget to help the people that are really there for you and your family. My husband and I have two dogs, Izzy and Gibson. We put them in daycare every day or else they will be at home for ten hours a day, which is not fair to them. The employees who work here and like family too. We may not interact with them as much but they take care of our dogs everyday. Five days a week! Sometimes from 5:00 a.m. till 5:30 p.m. and this makes us at ease because our dogs are getting the interaction they need and the lovings they want. When people write a bad review about this place, I'm not sure why. It's all about communication with Pet Brigade which is what we have found out. This place is a blessing! Their services are awesome especially with low prices compared to other places. They take pictures of our dogs, they have parties, they rinse them, they bathe and cut their nails. They do everything, pretty much. My husband and I want to thank every single person that works there and we will forever be going here. Thanks Pet Brigade! read more

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Great services provided by a caring staff. Package deals are well worth the investment. The larger the package the more cost savings per visit. We're extremely happy to have our high energy dog tired for the night and following day(s). He seems to really enjoy it too. Would highly recommend to my family and friends. read more

Just a great dog daycare place. The staff is the best and our dog always comes home tired. Just give them a call before you head there and they can wash you dog off if it's muddy outside read more

I couldn't think of a better boarding place for my Dog. The staff is amazing and knowledgeable on what they do. I love how they take such great care of Chloe and the rest of the dogs! I know Chloe loves it there during her daycare time. Their service is excellent and I couldn't ask for better Dog Care !!! -The Grants- read more

Great place to board . my scared nervous little dog LOVES it there the staff really go out of the way with kindness extra celebrations to make your pet feel like he's on vacation too!! Highly recommend. read more

Thank you folks for always being so cheerful and helpful. Your Kindness to my furr babies means a lot to me. Whether they are there for daycare or boarding, your folks always take such excellent care of them for me. I would highly recommend the pet brigade to anyone looking for help with there pets. read more

Got my dogs groomed there and they came out clean and well pampered and very happy they also got me in promptly i called at 9:15 for 3 dogs and could bring them in at 10 :) read more

The Pet Brigade - Pet Groomers Near Me

Last year I kenneled my Nalani, German Shepherd/Minpin mix, here. I was worried because she is so shy, but they gave us daily pictures and videos of her having so much fun! She was so happy she didn't want to come home. We are going to use them from now on and recommend them to everyone we know! read more

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Love the staff that works here!! Super friendly, nice, and care about your pet. This is the second grooming appointment for our dog and I wish we took him here from the start. I can't thank them enough for all they do with my long haired German Shepherd, he is huge and a lot of work, but they do such a great job! Thank you for all you do and giving our furr baby & us the best experience of any groomer we have taken him to. read more

Our minpin Struppi is our second dog that we bring to Pet Brigade for daycare. They provide the utmost of care for our pet. I can not think of a better place to bring for daycare. They are the best. read more

Utilized boarding, grooming and day sitting. I have been several places. This place is one of the best, it's great and the staff loves the animals. My dog loves walking inside on her own and is happy with staff interaction upon meeting them. The price is affordable and so are the add-on's. read more

I've been meaning to write this for a while. I yelped this kennel and read a mix of good and bad reviews, but wanted to give them the benefit of the doubt. After all, some people get on here to rant just to rant. Not me. I have more important things to do, but when it comes to my dog and other peoples' pets, I'll make time. I usually don't use this kennel, but we had a last minute thing and our usual kennel was booked, and I could make reservations for my dog online, which was nice. They make it sound like a doggies' heaven, with "free roam" and "grass play areas"...nope. I walked through. AFTER my dogs stay. "Why did you go after, you idiot?" Well, I went to pick my baby up and she a has a VERY SIGNIFICANT PUNCTURE WOUND right in the middle of her back. I noticed it IMMEDIATELY. She literally had a bath and hour before I picked her up. How does a "professional groomer" not notice this?! Their response, "it looks like it was a cyst that popped". I insisted that I walk through the kennel and look for something that could've cause this. I walked through a cold cement kennel full of dogs in little concrete bottomed cells with nothing to lay on comfortably. I made my way outside where they "free play" and "socialize" to find 2 or three fairly small (considering how many dogs they were to accommodate) fenced in areas with mostly dirt. I found a couple spots on the fences where she could've been injured, but I'm not a 100%. I took her to the vet immediately after and told her the "cyst" suggestion, she literally laughed at the audacity. She took care of my girl and I sent the invoice to the kennel. Morgan, the manager, was happy to help and was probably the only person there that genuinely cared and was sorry for the incident. She said that when the owner got home from vacation, he would send me a check for the reimbursement, and he did. Just the check. No apology, no "I hope she's ok", nothing. These people (aside from Morgan) don't care about the animals. Please, don't take the chance and prove me right. Your baby's well-being is not worth the risk. read more

Wow, all sorts of negative review on here. We just recently moved to the PNW and needed to have our cocker spaniel groomed. Found TPB on Yelp and decided to give them a shot. They knocked it out of the park! I dropped the dog off around 7am and he ready before 10am. I did need about 2-3 minutes to fill out some paperwork as it was our first time, but everything else was smooth. I do wish they'd told my wife that shot records would be needed, but that's not a enough for me to remove a star. My wife commented that this is the absolutely best grooming that had been performed on our dog in the five years we've had him. Prices were reasonable, pickup times were good, and turnaround time was good. We've only used this place once, so take that for what its worth. We'll keep using them and will update this review if anything changes. As for some of these other reviews, Yelp is a venue to praise or vent about your own personal consumer experiences. Posting a review based upon a news article or about your work experiences there is not appropriate, although it is funny that your only two reviews have been 1 star based on previous employers. read more

We've taken our dogs here twice when we were going out of town and both times we found them to be excellent! I was a little put off at first that they charge extra to feed your dog food from home, but then I found out that they feed them Canide, which is fairly similar to the food we feed our dogs already and it wouldn't upset my one dog's delicate system. We have them get baths on the way out every time and they come back looking and smelling great!. You know the staff really does interact with your animal because at checkout, they'll talk to you about it. They knew each of our dogs' favorite games and quirky behaviors. =) I wish there were more boarding facilities like this one! read more

I could not disagree more with the review that said the owner, Regis, is a rude and angry man. I dealt with him over the phone and in person and he was nothing but professional, polite, and had a great attitude. When we PCSed from Hawaii at the beginning of the month we had to fly our dog over a couple days before we arrived due to the 4th of July holiday. The reservation process a couple months beforehand was easy and straightforward. Communication from TPB employees was always quick and professional. The airline messed up big time upon our dog's arrival to SEA and told Regis, who was there to pick him up, that there was no dog on the plane. Regis was back and forth in communication with me through the whole ordeal, dealt with the airline reps in SEA, and was there at the airport for about an hour until Hawaiian Airlines finally "found" my dog. I am thankful for his calm and professional demeanor and that he didn't just show up, told there was no dog, and turned back around, which he could have easily done. Our dog was clean, happy, and in good health when we picked him up at TPB after we arrived. Regis had even taken the liberty to wash the t-shirt that was lining his travel kennel (we put it in there over the layers of recommended pee pads so our dog could have a familiar scent on his flight)...it's little things like that that make a difference, I think. I'd love to know what "numerous" accidents and deaths Dee S. mentioned, as I could not find anything but the one incident of the mini pinscher escaping and hit by a car. She failed to mention that TPB apologized and paid for the entire vet bill for the incident and that it had been the only incident in the 10 years of business. The only reason I didn't give 5 stars is because our dog did have a pretty serious looking scratch down his backside, it was 3 lines as if another dog had really dug into him with their claws. They were raised up and scabbed over when we brought him home and they have healed up just fine, but I wish they would have pointed it out to us when we picked him up..I'm assuming someone saw the incident? It looked serious enough that our dog would have yelped or that it would have drawn some blood. Great staff, reasonable prices, we will use them again! read more

This is by far one of the best facilities to take your animal. I have yet paid for a bill, due to the fact we have won some of their contest they put on. Those are just the added benefit to the establishment. We take our dog in to get cleaned up every so often and every time I am impressed on how well he was groomed. For bigger dogs or hairy dogs they use the furm-n-ator, or whatever it is called. The ladies that work there are extremely nice. I can easily drop my dog off before work and pick him up right after. They don't charge for keeping him that day, as long as you pick him up before closing. The facility itself is clean. In all I will continue to take my dog to this establishment as long as I am working in the Washington area. read more

Simply, they are the best. My dog is always happy to go in the morning and they treat him like a family member. I trust them completely. Kim the manager is the best! read more

We were stationed at Fort Lewis and used them frequently to have all his grooming needs met. Boone is a full size lab with anxiety for anyone who tries to touch his feet. They always managed to get his nails trimmed! Smells great at pickup and they worked extra hard getting him as de-shedded as possible. We will miss The Pet Brigade! read more

The team at Pet Brigade is absolutely amazing! We have a very timid dog who can be hard to handle and every time we send her there the staff takes their time with her and waits for her to get comfortable before handling her. There's no other place that we trust to watch our pups when we travel! read more

My puppy loves this place and the staff is very patient with me when dropping him of and learning to navigate doggie daycare and boarding. My puppy's breed is not known for being the most social, but they have worked with him so well that he has a great time. read more