Awwwwww their space is so cute and adorable. Love seeing the happy smiles on the dog's faces. Excellent customer service . Reasonable price range . Will definitely be bring my furry baby girl here . read more

Dogtopia of Tysons Corner - Pet Groomers Near Me - McLean, Virginia

Walked by this location at 3:30ish. Heard a dog crying and peered through the window. Saw this pup, wet, shivering, and crying in her dryer cage. Waited for 15 minutes to see if there would be any human care. There was none Second person went in to point out that the dog was crying and passersby could clearly hear it. That person also waited 10-15 minutes before they were seen. When asked if she knew the dog was crying, the attendant stated immediately "we check on them every 20 minutes." She did not express concern for the dog. When challenged that this was not the way to treat a dog - that it was traumatizing the dog rather than providing a "spa" as advertised, she said "that's how we do baths here." She knew it was not my dog, and so stated. I do not recommend this location. Dogs left unattended in dryer cages have sometimes died because of excessive heat. read more

Dogtopia of Tysons Corner - Dog being cage dried, wet, crying, alone in room full of empty cages, unattended for 15+ minutes. - Pet Groomers Near Me - McLean, Virginia

My fur baby, Prince, is a handful and they love him. He get the best care, and he can sometimes be standoffish and they work with him so well. I have been to other Dogtopia's and they were not able, or capable, of handling a dog with a lot of energy. So, needless to say we weren't welcome back. Tyson's Dogtopia had had him since he was 3 months and it is, and has been love at first site. I just open the door to the car he jumps out and goes to the front door himself. he looks at me like, hurry up and open the door!!! I wouldn't take him any place else. read more

Dogtopia of Tysons Corner - Prince - Pet Groomers Near Me - McLean, Virginia

Best Place Ever! We the pups have fun here Every Day!We love playing with the other dogs and socializing! read more

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If I could give negative stars I would. I Took my dog for doggy daycare a few times. Overall, she came back pretty happy. We then boarded her with Tyson's Dogtopia for a week while we went out of town. All the food that we sent with her, came home with her. I'm not sure what she was eating. When we picked her up, she was sick and lethargic. We immediately take her to the vet. She required multiple trips to receive IV fluids for severe dehydration. I wouldn't recommend taking her onto them. read more

I've never felt the need to write a Yelp review before, but the level of service and professionalism my wife and I received, compels me to do so today. We were looking for a boarding place, for our two dogs for the Thanksgiving holiday, as our regular facility was fully booked on the dates we require. I did some research online for locations which met our requirements, and based on the information contained on their website, settled on Dogtopia of Tysons Corner. I called and was advised of the availability, as well as the expected cost for the dates we required, and was advised that we would first have to bring the dogs in for an individual meet and greet, for thirty minutes each, at a cost of $25 per dog. A perfectly reasonable request, as I understand that these places want to make sure that the pets they will be taking care of are not aggressive, and that they don't pose any potential issues. My wife and I agreed to give them a try, so I called them on Friday and booked the meet and greet for Sunday. One at 10am and the other dog at 10:30. My wife took the dogs to the meet and greet and paid the $50 fee, even though the hour long meet and greet session was terminated at 10:10, at which point we were advised that both dogs had passed! It was suggested to my wife at this time that they recommend that dogs being boarded there might benefit from some "daycare" days ahead of their stay, but as we have never had an issue with our dogs being boarded at any facility and our schedule between now and then is extremely full, she declined and was told that was absolutely fine. The woman who had done the brief meet and greet proceeded to make the booking for us, for the dates we requested, and my wife brought the dogs home. At 12:21pm of the same day, we received an email from Dogtopia at Tysons Corner which stated the following: "After speaking with our General Manager, Gidget and Roxy must do 3 days of Daycare prior to their boarding stay (not including the boarding stay). For the safety of all our pups, we want to make sure they are better acclimated to the dogs in our care, which is why we require 3 days of Daycare before any boarding at our location. If they do not come in for Daycare prior to the boarding reservation, we will not be able to board them" Suddenly we are being told that the daycare is now a mandatory requirement, despite the staff member telling that it wasn't, and that we were now required to take our dogs for three days of "daycare" at a cost of $80 PER DAY, for both dogs, before they can be boarded there, including a threat of cancelling the reservation which THEY AGREED TO. Unimpressed, rather than comply, we decided to explore other options, and found a facility which sounded like exactly what we were looking for. We booked a meet and greet with them (no charge), which we attended today. After a complete tour of the facility today and every reassurance we asked for being addressed, we were confident that this was a better fit for us. Further motivation was provided when I spoke with a gentleman who was collecting his dog from the facility, and mentioned our experience with Dogtopia. He was also familiar with the facility and had boarded his dog there, but vowed never to do so again. My wife and I returned home, resigned to being $50 out of pocket for the 10 minute meet and greet, and immediately emailed Dogtopia to request a cancellation of our booking, explaining our dissatisfaction with what appeared like a bait and switch and left it at that. At 5:30 I received a phone call from a representative of Dogtopia, who expressed a desire to discuss our feedback. She was immediately defensive, insisting that the three days of daycare was always a requirement (despite us being told in person that it was not.) When we attempted to respond to her assertions, she interrupted constantly to restate how wrong we were, going so far as to make a bizarre desert island analogy, the point of which will likely remain a mystery. She offered no words of apology, or offer to make the situation right, preferring instead to call my wife a liar, and even laughing at us before the call ended. At the very minimum, an apology on behalf of the staff member who had lied to us about the (alleged) requirement for three days of daycare prior to overnight boarding would have been in order, and likely would have put the matter to rest. As a direct result of that telephone conversation however, I felt a duty to warn other potential customers of how this organization operates, and how they address presumably any grievances at all, by simply calling their patrons liars. I urge anyone considering Dogtopia to proceed with extreme caution, and to get everything IN WRITING before making any commitment of any kind, as their practices would most readily be described as either shoddy, or shady, depending on whether the issue on their end is ineptitude or underhandedness. In either case, they are not to be trusted. read more

Unsanitary, understaffed, unreliable, overpriced. Too many dogs per staff member. Unsanitary floors and water bowls. Have brought my dog to Dogtopia of Tysons for 9 months. She comes home smelling like urine from the dirty floors, has caught kennel cough 3 times, and constantly comes home with scratches. Vet bills have racked up from the visits for the kennel cough. And we STILL get charged for whole week of daycare. Policy is 2-week notice to cancel the weekly membership, but my dog doesn't tell me 2 weeks in advance she is sick. They had a water leak and turned my dog away that day, but still charged me for the day!! We have given Dogtopia chance after chance to make things right, but they only care about the money. For your dogs safety, NOT recommended!! I have notified my vet to remove Dogtopia of Tyson from their their recommended list. read more

We started taking our pup to Dogtopia and really like it thus far. The staff was very patient in answering all our questions and you even get 3 trial days in your first week before you commit. The Meet & Greet may sound daunting but is very easy. Our pup loves going in to play. Weekdays have more than double the amount of dogs than weekends. The staff is super friendly and I appreciate they know all the dogs names. shout out to Naomi - she really sold us on how genuinely caring the staff is. The one caveat is the toybox and weebox cameras are down very frequently. With the Webcam being one of the top reasons we chose Dogtopia, we really hope this issue is fixed and stays fixed! read more

I I attempted to contact the Managed at the Tyson's to discuss my issues from previous months ago and still no one answered. I give.

We took Bella here for a "spa day" and she got the "works" lol. To say we were impressed with everyone that works there is an understatement and even more impressed and satisfied with how relaxed she was when she got home. I highly suggest the oatmeal soak/bath for your pets skin. read more

Dogtopia of Tysons Corner - Bella the Beagle - Pet Groomers Near Me - McLean, Virginia

This place has bad reviews for a reason. I used to take my dog to a small family ran dog daycare and he loved it. The first few times I had taken my dog here he seemed to like it, and I didn't see anything I didn't like on the cameras. This morning when I went to drop him off he really did not want to go which was suspicious so I had my eye on the camera later in the morning. I dropped off my dog a little before 9. I checked the cameras around 10 and didn't see him anywhere. Eventually I saw him let out of a crate and then he was fine and then he was humping another dog and instead of saying no they just threw him back in the crate - by using a choker leash too, by the way. They put him in a crate and put cleaning water (which the manager tried to tell me was the drinking water but looks like there's a rag in it to me - but you be the judge in the pics). And they also stacked something else on it. Mind you there is literally a room of empty crates but the employee watching the room just didn't seem to care. After he's been in the crate I leave work to go pick him up. When I get there and I asked why my dog was crated. My dog wasn't the only dog crated that morning by the way. And the receptionist (the receptionist is very kind and by far the best employee I interacted with there) tells me that there have been no instances called in for that day. So basically this guy is crating dogs and not documenting it so unless you're paying attention basically nothing happened. So I'm not sure what else happened the other times I took my dog there but clearly something happened bc he was fighting getting dropped off this morning. I get my dog and put him in the car as he's panting and then I realize his collar is fastened all the way and is stupid tight around his neck. So they gave me my dog back, choking. The way I see it, they were pissed I was complaining and took it out on my dog. I go back to ask who got my dog and the manager is just sarcastic and unapologetic. There's a reason your business is rated so poorly. I highly recommend avoiding this place. read more

Dogtopia of Tysons Corner - What she said is drinking water. But they both can't be drinking water so why are you putting chemicals near my dog - Pet Groomers Near Me - McLean, Virginia

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Despite what the business owner just posted earlier today, this has not been resolved. They have not refunded my money for the unsafe environment they created nor have they paid my vet bills. My dog now has an infection and mounting bills. read more

I just moved to the area and I have to urgently travel. I found this place online and it looked great from the photos so I proceeded to schedule a "meet & greet". This is where it all fell apart. I filled out a bunch of questionnaires online and scheduled my appointment. After they reviewed the "application" I got an accusatory voicemail back staying that there was a problem with the vaccinations and that I was "canceled". I called back and told them to check with the local vet, not the San Diego vet. They said I wasn't canceled after all. RED FLAG #1 I called the morning of my appointment to clarify the time and they said I wasn't scheduled. RED FLAG #2 The person that answered (female, heavy set) was grilling me, again, like the first. I felt like either the person on the other end was too lazy to find my file, or they have problems with their records. I went over later and found the place to be tucked into a poorly maintained strip mall, not the fancy well kept environment they advertised. The "dog park" was near dumpsters and trash with dead grass RED FLAG #3 A phone call came, so I took it in the car. The receptionist kept hovering and watching me through the window. It was totally creepy and made me feel like an unwelcome stranger RED FLAG #4 Once I got inside, she started grilling me on my dog's history with pet boarding. I felt like I had to pass some sort of background investigation... bizarre. The final RED FLAG #5 was when she asked me to fill out 10 pages of paperwork that I already completed online. She was too lazy to find the files I had completed, even after I told her I already did this. She was not friendly at all, she felt like some sort of prison warden. I decided I was not comfortable with the environment. She was giving off subtle Nurse Ratchet hostility and control vibes and I was not comfortable leaving my pet with her. I said so and left. I've found another place (receptionist giggled when I told her about the "background investigation", I guess that a common joke around here) moo read more

First it smells. Second, the staff are unhelpful and unfriendly. They don't even appear to like dogs. My dog and I walked out the door before we even did our first visit. Other locations may be better but I'd steer clear of this place. read more

Completely agree on other review about staff being unfriendly and does not seem to like dogs. I left my two puppies to get grooming (nail trim, bath, brush and etc.) After few hour I went to pick them up. They were wearing harness in wrong way, they were not brushed at all, their hair was all tangled and they smelled bad. I was so curious as I paid $200 for both dogs and seemed to be very not cleaned at all. I was mad but I just left that place and I felt sorry to my dogs that I sent them there. It was their first time visiting grooming shop. I was so sad and felt really bad for my puppies.. read more

Called ahead of time and asked if we could come in for a tour only to come in and the front desk guy to say they can't give a tour. They only give tours to already booked Meet and Greets. How am I supposed to decide if I want to bring my dog for daycare here?? The front desk associate was a little rude about it and didn't offer any info about what a meet and greet is or about daycare with them in general. I won't be coming back. read more

When I made a reservation for my dogs to be here for a week, they didn't tell me if they have a suite, which costs me $73 per dog, and I have two. They will not have the same Suite every day, and they will be in the cage from 12 -2 when they have their nap during the day. So what is the point of paying for the suite???? Also, they told me the webcam should be open from 7- 12 and 2- 8. But when I open this morning at 8:15, it's not working. Why Don't they have the webcam open when the dogs taking a nap? I Don't even know if my dogs get to stay in the suite that I am paying for them. This place is not professional at all!!! read more

I love bringing my puppy Tyson here! We have been dropping him off for daycare once a week since he was 4 months old. He always comes home tired and I love being able to check in with the cameras. They also frequently take awesome pictures and videos of the dogs playing! read more

Dogtopia of Tysons Corner - Tyson at Dogtopia! - Pet Groomers Near Me - McLean, Virginia

Over the holidays, the facility was extraordinarily overcrowded and a kennel cough outbreak occurred. The only notification I received about this was being greeted at the front door and advised that there was a current and ongoing outbreak and that I could leave my dog at my own risk. Thankfully, I was in a position to take my dog back home - I feel horribly for pet parents who had no other options due to no advance notice. Two days later, my poor baby started having symptoms, and he was terribly sick for almost two weeks. When I contacted Dogtopia to ask when they'd be sending out a follow-up communication about the outbreak, I received a nice reply apologizing for my baby getting sick and promising a follow-up. Despite my sending an email almost a month later, I've not received any communication from them, and I am 100% certain they just kept right on operating. While I understand the nature of capitalism, I feel certain providers have to strike a better balance between capitalistic pursuits (i.e., money) and customer service - as the two are not mutually exclusive. I will NEVER take my dog there again, which is disappointing as there are seemingly no safe options for occasional play and exigent care needs. read more

I'm giving Dogtopia of Tysons a 2-star review instead of 1 because their staff genuinely seem to love the animals under their care and it is not their fault that the business model of the franchise they work for is so bad. Their staff-to-animal ratio is far too low and they cannot adequately manage the space effectively. They used to have a bulk rate pay-per-use plan but that was scrapped in favor of a subscription model which requires 14 days to cancel -- which, given that we had to abruptly stop using their services because our dog picked up bad habits after only two days there, seems quite unreasonable. Specifically, he suddenly started trying to hump other dogs when he had no inclination before. Our dog did recover, unlearning the bad habits, but we have learned our lesson about staffing levels and will plan for future needs accordingly. read more

Not safe for your pup. I used Dogtopia in Tysons VA several times. I would check in on my 1 year old english yellow lab using the webcams accessible through their mobile app or website. Every time I checked on Barry, I got the feeling that there were too many dogs in one room and not enough humans for supervision. You would think they would try and maintain a certain ratio of human sitters to dogs but if that did, that ratio was 1 human for every 20 - 25 dogs. That should have been a red flag but I did not listen to my gut. On the 5th or 6th trip, I got a call saying that Barry was injured but that he seemed OK, a nip on the ear. I know dogs can be unpredictable and little accidents happen so I tried not to worry too much about it. Based on the staff's description, I let him stay. Two hours later I got another call saying there was another injury that they hadn't noticed at first, this one much more severe and that he was bleeding. I immediately left work to pick him up. You can see pictures of the wounds attached. There are several things that worried me once I had time to think about it. 1. Did this injury occur at the same time as the first? If so, how did they not see it? Barry is pure white so the slightest drop of blood is easy to spot. 2. If this was a separate incident, was it from the same dog(s). Did the dog that originally attacked Barry get put in a separate room or just left in the room with my dog? When I went to pick Barry up, I asked to see the video of what happened. They eventually isolated that footage and showed me. Barry was laying down by himself, 2 dogs approached and started playing. Barry jumped up to play and the other 2 dogs seemed to get very aggressive. Barry ran and then the other 2 dogs chased, setting off a chain reaction where all the dogs started chasing Barry into a corner where the camera did not cover. It was there that he was scratched or bitten. The staff at Dogtopia tried to console me, told me these things happen and said they would call tomorrow to check on him. They also said he did not need to go to the vet. I asked what would happen to the dog(s) that attacked Barry, thinking they would be dropped as clients. No. They said they would make sure they were not in the same room together ever again. So I guess some other pups will now be at risk from obviously aggressive dogs. They never called to check on him and Barry did indeed need to go to the vet. He could not walk up stairs for 3 days. He could not even sit down, I had to help him. He was forced to wear a cone for 2 weeks, and get 10 days of antibiotics. It was a nightmare for a young lab with unlimited energy. After the second vet visit, I wrote to Dogtopia and told them about the costs and asked them to pay the $500 vet bill. They never responded. I called and left messages to speak with a manager, they never called me back. The take away here is that Dogtopia's business model is to stuff as many dogs as they can into a room with minimal supervision (i.e. cost). When something bad happens, and it definitely will, they ignore their customers. There is no accountability and no system in place to insure it doesn't happen again to your dog or someone else's. Wouldn't the rest of the Dogtopia Tysons location want to know that another dog had been attacked? Dogtopia is not safe for your dog. It's that simple. read more

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I'm beyond pissed. I made a grooming appointment for my 100lb Great Bernese based on an amazing experience we had just 4 months ago. I dropped my four legged friend off this morning and had a detailed consult with a very nice groomer. The groomer specifically suggested that we not shave my dog -- instead suggesting that we stick to a flobee-like grooming device that would leave her "fluffy" yet less matted. All sounded good to me, as its still months away from summer. We agreed and she escorted my pup off to grooming land... on my exit, I asked the receptionist about pricing (as they had told me when making the reservation that only after the consult would they share the price) - the receptionist firmly stated that pricing comes when you pick your pet up. It seemed odd to me, but I was in a hurry and figured it would be about the same as the last time I was there ($85 + tip). When I went to pick up my pup, the receptionist told me it was $150. I asked her why it was so expensive and she had no answer... so she wen to speak to her manager. A few minutes later she returned and said that its $150 because it took 6hrs... I shared that it always takes that long, and that last time it was $85. I asked to speak to the manager and the receptionist rudely stared at her computer and said "my manager is in a room and does not want to talk to you. She told me to handle it." Needless to say, I became somewhat enraged at this and asked her if she'd prefer to lose a repeat customer over a few dollars rather than speak to me? The response was: "its $150." Long story short - I finally got to the manager who explained why it was so expensive. She kindly offered to take $25 off which I appreciated. She was very nice about it and apologized for the rude receptionist. But... When my dog was delivered to me (I had yet to see her)... she was nearly shaved to the bone! Completely opposite of what we had spoken about. I'm lucky she still looks good... but she's now got a summer cut and its barely spring. First world problems for sure. Bottom line, this place is not managed well and has an incredibly inept, immature and rude receptionist that should not be customer-facing EVER. There are better ways to handle situations like these... and to keep customers coming back. read more

I adopted my husky Yuki a couple months ago and we've been taking him to Dogtopia since November 2015. I was surprised to see negative reviews from a few years back because my experience has been great. Everyone knows Yuki by name and recognizes me when I come to pick him up everyday. The doggie cam app (downloadable for most smartphones) is really fun and easy to use. I love watching Yuki romp around with his canine buddies during my lunch breaks and in between meetings. Prices are also fair for the services you receive. They offer boarding and bathing options as well. Overall, I give this place five stars. I'm not sure what this place was like a few years ago but it's great now. read more

Dogtopia of Tysons Corner - Yuki tired and happy after his day at Dogtopia. - Pet Groomers Near Me - McLean, Virginia

There's been a MASSIVE downfall in quality at the McLean Dogtopia over the past year! We have been bringing our dog here often for extended stays over the past 6 years and will be looking for other alternatives after the last few visits. Long are the days when our dog would be greeted outside the door by a welcoming staff member or acknowledgement with a smile when coming in. It's also sad, we no longer get the report-out of how our dog did during the stay. I find myself watching the web-cams (better quality now BTW) and notice the staff half paying attention and not interacting with the dogs at all. Upon last check-in, they called my dog the wrong name and labeled her nametag incorrectly as well. Not only are the staff unwelcoming and impersonal, the facilities have taken a huge turn for the worst. The spa is something less than desirable. I have utilized the self-bath option for my dog here in the past and it was great but now...horrible! The room is unheated, faucets are faulty (spraying & dripping all over the place), grooming chairs are falling apart. There are dryers (or I should say industry sized blowers) but OMG...I can only imagine those that have their dog bathed by the staff in this unheated room, are forced to dry with cold air blown on them?! Lastly, the office chairs at the front desk are torn all to shreds on the arm rests and the smell...OMG, I've never had to complain about that in the past. We miss the old management and staff. read more

Excellent staff and service! A lot has changed in the last few months! The lounge offers a place for older/more relaxed dogs, while other dogs can play openly in other areas. Dogs leave happy and usually clean! Prices are reasonable for day play and boarding. Highly recommended. read more

I don't know what has happened to Dogtopia Tysons. I recently used them for boarding for my pack. I had picked Dogtopia in the past because they seemed genuinely interested in my dogs well being and expressed that they could work with my anxious foster hounds who needed some additional TLC and have particular needs around crating. They also told me they could keep my mellow senior guys happy and safe while I was gone. I had also used them for daycare for my anxious hounds in the past and they did seem to enjoy being at the facility in the past as they would be super excited when I dropped them off. My prior boarding experience in October was hassle free and the dogs were happy and clean when I picked them up. I hadn't been using them as much for daycare since November because of a work schedule change. The staff is completely different compared to November when I last used them for boarding and daycare. When I dropped off their food and medications for boarding I had carefully measured out portions and enough meds to last for the time period. I always include an instruction sheet with all the particulars about their medication regimens, feeding and temperments. When I returned, the first thing I noted was you no longer get the complimentary bath at the end of the boarding stay. And I did a 9 day stay. All of the dogs were super stinky. The staff seemed oblivious to the instructions I had given about the two anxious dogs and their crating needs. I was told that they had problems "grabbing them by the collar to put them in crates". Staff assessment was maybe I should board them elsewhere. My usually bomb proof 13 year old lab mix had scabs on his snout...a clear sign he was stressed and rubbing his snout on the crate bars. He has never been returned to me once from any boarding facility in such a state. He still goes in his crate at home with a verbal command but becomes anxious now when I shut the door. There were medications left over that should not have been...in some cases several days worth. My 16 year old who has pretty significant arthritis and hypothyroidism was clearly affected by missing his meds. He was sluggish, and uncomfortable for the first few days home. After being back on his usual regimen he returned to his usual happy go lucky mellow self. So, while in the past I would have happily recommended these folks to friends with dogs, I don't now. read more

I am extremely disappointed in the grooming service my dog received today. After dropping her off I gave specific directions to TRIM my dogs fur on her body, paws, around her ears, and tail. They asked if I wanted her shaved and I specifically said no. She is a cocker spaniel mix, and have a very golden retriever like coat. Rather than following my instructions they shaved her down to her undercoat, and took a random chunk of fur out of her tail. Her cut is extremely uneven and unprofessional looking. For such a high price I could not be more disappointed. I will not be returning. read more

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Would never take my dog again. Boarded him for 5 days, he came back and had lost weight and was throwing up from not eating for the past few days. After weaning him back to his food feeding him rice for two days he got better and did not have to see the vet. I have also found multiple scratches and scabs on him from other dogs. I actually witnessed him being trapped in a kennel by another dog on there camera that is only on select times of day. I did not realize it was it was that bad from what i could see and am disappointed staff did not intervene. The staff did not mention his scratches or the fact he did not eat while he was there when we picked him up. We also asked they he be bathed before picking him up. We did not ask for there "spa" package and they did this regardless. Without our permission they brushed his teeth and still a week later his jowl/mouth is swollen and bleeding. On top of all this we reached out to them through there review and all they said was a different feeding time next time he stays. We asked for an emailed receipt when we picked him up and in our review, still no receipt. My dog did not even want to get in the car with me and seemed damaged after his stay. I recommend looking on rover or any other option available for boarding before sending your dog for boarding here. This is copied from my Google review. read more

I'm totally disappointed with this place. I made a grooming reservation for my Samoyed and was told to drop him off at 930AM. After I dropped him off, I received a call from the groomer to consult with the grooming. I told her that I would like a full grooming as we did before. The groomer told me that they have changed their salon products to organic products and the price would raise "a little". She asked for $160 for a full grooming! I was surprised but decided to give it a try. BUT then I was told to pick up my dog at 7PM. I wondered why it would take it so long and was told by the groomer that the grooming needs a full 4-hour that would be fall between her lunch break. She would do it after she came back from lunch. So WHY THE HECK YOU NEED ME TO DROP OFF MY DOG AT 930 IN THE MORNING??? In stead of leaving my dog in their cage for the entire morning I decided to pick him up and send him back after their "lunch break." When I drove back to Dogtopia and picked up my dog I found blood over his face! I asked the receptionist what happened and was told that my dog was "just rubbing his nose against the crate because of anxiety." My dog is a nicely crate trained sweetheart and used to grooming and boarding and all. I don't believe them. The groomer came out and yelled to us that she doesn't want an unhappy customer. Of course I am unhappy after seeing my dog covered with blood for just leaving him for less than 30 minutes. I can't imagine what if I didn't came back and waited to pick him up at 7pm. I don't know if they wish the would will go away after a few hours. I left with no apology or anything. NEVER GOING BACK TO THEM. I RECOMMEND ANYBODY TO AVOID THIS PLACE! read more

Dogtopia of Tysons Corner - I found blood on my dogs face for just leaving him less that 30 minutes in their grooming salon. - Pet Groomers Near Me - McLean, Virginia

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3 Hour crate time in Romper Room Today, February 15, 2017 the dogs in the Romper Room were kept in the crates for 3 hours. I called around 2:30pm and no answer. I normally check to see how my dog is doing and discovered all the dogs still crated at 2:23pm until a little after 3pm. We are not pleased with this location and would like to know why this happened. We heard they were short staffed, which apparently has led to poor quality of dog care. This is second incident we've had with this Dogtopia and their inattentive staff. This Dogtopia is "crate happy", you pay basically to have your dog crated for half a day. I sent them an email, let's see how they respond. read more

Not really sure about this place. We went in for an evaluation. The place reeks of dog pee and talking to other people picking up their dogs, they said that you get used to and that your dogs come home smelling of pee. Um not what I want for my dog or my house. The staff appeared friendly and knowledgeable but a little too jacked up and too interested in "selling" us on price packages. They explained that in the evaluation that they would be grabbing my dog, pulling his ears and pushing him around before he went into the lounge to make sure he doesn't have any sensitive areas. Gee how about just asking me? When my dog came back from his evaluation, he was terrified and totally freaked out that he nearly ran away from me and the place. It looked like he got a bloody nose and when I asked about this, they said it was a normal thing. What? I think I will find some place else. read more

I took my dog here for 18 months and didn't have too many issues-- they always said he was friendly, good, and he seemed to like it. I would have continued to send him here, without doubt, for awhile until I witnessed what I witnessed about two months ago. My dog was always in the toy box, which you can peek into from the sidewalk. Two months ago, when I peeked in I looked for him, I found him standing by the door which is where he usually is. But then I saw the room attendant carrying another dog by its' front legs. Not under it's "arms" or at it's shoulders-- he was holding its two front legs and carrying it across the room. This was the same employee I had previously observed furiously asking the dogs to "SHUT UP" at the top of his lungs so loud that I heard it outside the facility. I spoke with management and they claimed that they talked to the employee and made it clear it was not acceptable. However, they offered little reassurance that they had done anything that would help prevent such behavior going forward. And then it got me thinking-- how could a business like this ever be up to the fire code? They have usually one attendant per room with 20+ dogs... what would happen in case of a fire? Is one person going to leash up 20+ dogs and walk them outside? I only bring my dog in now when I have absolutely no other choice for his care when I'm at work (basically, when my dog walker can't come and I can't arrange to work from home). I wouldn't ever suggest anyone take their dog here, and have ensured that my company stop promoting it to employees. I've also called a bunch of vets in the area to ensure they know of what's happening there, and all have vowed to stop recommending it to their clients. It's a great location and has great potential, but with the way it is currently run it just isn't worth the risk. read more

I really wanted to like Dogtopia. I liked their hours, the price was relative to other dog facilities in the area, and my friends who take their dogs to other locations always seem really satisfied. I brought my dog here for the first time about 2 weeks ago and when watching him on the camera on/off all day, he seemed a little antisocial and at one point it looked like he was in a crate for almost an hour (although it could have been another dog that looked similar to him). This kind of turned me off, because the point is for him to interact and play but I let it slide and figured I would try it out again. Fast forward to last week, March 10 - my dog seemed to be playing and having a good time so I thought all was well. Around 11am I received a call from a staff member informing me that there had been an incident and that another dog had "mounted and penetrated" my dog and that my dog was visibly stressed and upset. When I picked my dog up, I was informed that the dog responsible for this was a "repeat offender" (always mounted dogs) but that he had "never penetrated another dog before". This is not ok! If a dog is continuously repeating unwanted behavior, then they should not allow that dog to return, but I'm guessing they value money over dog safety/owner satisfaction. It seems to me that they are either understaffed or not paying full attention because that act is not something that quickly happens. I'm very disappointed and will not be bringing my dog back here, as I'm sure the terrier who traumatized my dog is still allowed in this facility. read more

After making the biggest mistake of my life and taking my poor baby, Keiko (a sweet and playful Pomaranian), to PetSmart for a grooming session...terrible, terrible! After PetSmart shaved my poor baby's balls to the point where we had to take him to the Vet for an emergency check up, I had to deal with the horrible hair cut. I couldn't...so I called Dogtopia... When I called, I told the receptionist my sob story, she informed me that they have two groomer, one is the experienced groomer and the other one is just in training. I informed her that I want someone that can handle my terrified dog, someone that will care for him as if it was me, someone that will not send him back to the Vet. The receptionist was very understanding of the situation and the pain that I felt. She suggested that I wait for the experienced/head groomer (which was a week away) and bring Keiko in then. I listened to her and scheduled an appointment with the head groomer. My boyfriend dropped him off around 10 am on a Thursday, when I came home from work, there was Keiko looking absoluately adorable and very happy. He got his nails trimmed, his fur was regroomed and fixed up, and the best part, no burns down there. I was happy. I would recommend taking your dogs here for a grooming session... yes they are a little pricier than other places, but after having gone through what we went through at PetSmart, nothing is more important than making Keiko happy... no matter the price! I just wish they were closer to me!!! read more

I'd say 3-4 stars because It honestly depends on the staff member for that day. Some staff are kick ass awesome and make us happy to leave our pet. The first few times our dog had fun and each time we checked the camera she was playing. But today we dropped her off at 7 and it's an hour later and over half the dogs remain crated ... idk rubs me the wrong way but maybe they have their reasons. That aside it is a nice enough facility close by our work and we enjoy checking in on the online cameras to see her happy playing. read more

I used to love this place, until I started seeing red flag after red flag!!! Which I will talk about just 1 here: comes around Christmas time just a few weeks before Christmas I had a trip coming up. Are used to board my dog here every time I went out of town or even drop him off for a daycare so that he can have some play dates, I called them right before my trip and I asked them if I need to make an appointment for boarding(I knew that most of the time you embraced need to but knowing it was Christmas I thought they may be booked so I called) whoever picked up the phone of course I did not ask for any names said no you do not need to make any appointments please just drop him off whenever you want to board him. The morning of my flight I took him to Dogtopia and told them I want to board him for a few days since I'm going out of town. The girl at the front said sorry but we're all booked. I was extremely frustrated and nervous and angry at the same time. I said I called just a few days ago and you guys told me I don't need to make an appointment. I asked for a manager which I wish I never did, manager comes out and does not greet me or anything. She said the same thing that they are all booked, I told them once again I called and you guys told me I do not need an appointment and this was just a few days ago, the manager said well you should have told us you are dropping him off around Christmas time. Blaming it on me. I told them I don't have any other place to drop him off and I have to be at the airport in just a few hours, she said I'm sorry but the only thing we can do is give him the VIP room which will be double than a regular boarding, instead of accommodating me when it was obviously their fault for telling me that I don't need to make an appointment. I Was talking to a manager and the front desk receptionist at the same time when the manager simply walked away from me and went inside to pick up a dog, I got even more frustrated at that time. When the manager came back I said to her that was extremely rude and unprofessional of her to do that, she said well I have other stuff to do as well, you are not the only client here. Haaaa!!!!! What a customer service. I came and sat in my car and called a few other places To see if they have any opening, even though I did not want my dog and a brand new place that I was not comfortable with. Finally the Alexandria location told me they have an opening so I drove all the way to Alexandria and traffic which took me about an hour, long story short Alexandria will be the place I will be taking my dog from now on, extremely friendly and will make you feel welcome from the first second you walk in. Not to mention that I missed my flight and had to wait at the airport for six hours! Another complaint that I have also heard from other people and happened to me more than 3 times is that they overcharge you for services and when you catch it they say oh sorry we made a mistake :0 seriously!! I also have a few other people that have told me they will never take their dogs there ever again, apparently they left my friends dog in a crate for four hours of playtime because "they forgot" to Bring him out of the crate. If my friend was busy and did not check the cameras she would have never known. DO NOT GO HERE!!!! They will treat you AND your dog horribly!!! When I told a manager I will be taking this to her upper management she smiled and said best of luck to you and walked away again. read more

Thanks for making my dog so handsome. You are my new place for grooming. The whole staff was top notch. The groomer was sensational. I will recommend this place to anyone. Super pleased. read more

Wanted to like them, but they are perhaps not capable of handling as many dogs as they have with the few staff they have. Some staff are amazing, and others are simply incompetent. I liked the idea of the video camera, but that actually lead me to witness the incompetence first hand. Was not impressed. Will be taking my dog to a smaller, more manageable daycare. read more

Zara love playing and staying at Dogtopia Since she was a puppy we have to board her on a New year eve we start bringing zara to McLean since it's closer to our business and she loves it here as well Sam was very accommodating for our pick up time thank you guys we highly recommend the Dogtopia in McLean read more

Great location! I love the staff because they know, love and care for my dog. We drop off our little guy 5 days a week to help get out his energy and have socialization with other dogs and people while we work. The staff get excited to see us every morning and evening during dropoff and pickup...but I know they're more excited to see the dog! Lov read more