Very good customer service They made sure I did not leave…read morewithout a car And they made sure I got the car I liked

The last two cars we bought were from Charleston Mitsubishi and we couldn't have been happier with…read morethe process! We love our newest car, too!

Can't get anyone to answer phone or website. Been calling for months and the mailbox is always…read morefull. Guess he doesn't need the business!

wonderful service. They plugged my tire in a matter of just a few minute. they were very quick…read morewith my service and the price was perfectly reasonable.

After an awful experience with another company several years ago, 6 hours of hell in an office, my…read morehusband and I were dreading the car buying process. You always hear those horror stories of the salesmen taking advantage of you. You end up paying way more for your new vehicle than you anticipated. We prepped ourselves with what not to do advice. We did our homework this time. We knew what we wanted. Stuck to our guns and we walked out of there with exactly what we came in for! Sal, our salesman, was extremely professional with a heart for family! We came in with our two very young kiddos, do not recommend, however, Sal was so very patient and informative. He didn't try to sell us what we didn't want and he listened to our needs. After we test drove the vehicle we came in for, with baby car seats installed and all, he gave us his card and number. Sal worked all the behind the scenes details with the financing for us. We knew this was the right place for us. We scheduled to meet the next day, and after a short time, Sal handed us the keys to our brand new vehicle! The process was so simple and straightforward. We didn't feel swindled or rushed. Bonus, Lester Raines loves his animals! My daughter and son were so excited to see birds while we were there. They got a sweet snack from their break room, and even got to sit in small child sized chairs and watch cartoons in their kids zone. We absolutely recommend this business, and Sal!! They were great and we are very happy we chose Lester Raines!!

I have called twice, two weeks apart just to test drive a car and both times have met resistance,…read moreand today's was just a flat out 'no'. Wild way to do business.

We have been patronizing MOC since 2020 for annual inspections and tire changes for our 2016 E…read moreClass, Elbereth. This time, we needed an emissions upgrade installed as a result of a recall notice. We had one little oopsie where, when I showed up, they thought I was dropping off the car, but I had been told the service would take three hours. It is a 90-minute drive each way, and I was by myself, so that was a little precarious. They told me to wait a minute while they sorted things out, which they did to my satisfaction. They gave me a loaner (new Audi, fun!) and sent me on my way. I did need to call a week later to get an update, but I wasn't mad about it, as they had said thru would drive to us to swap the cars back. All told it took a little over a week, as they were short-staffed, but everyone was a pleasure to deal with. We dealt with Phil, Zach, and DD, and one more staff member whose name I forget. They are also honest. We asked for new tires, but they checked and said we didn't need them, instead of making the easy sale. The car was returned washed and cleaned inside and out. As you can see by the picture, they have a nice setup for customers waiting on sales and service, with coffee, sodas, and water. Bring a sweater, though, as the AC is blasting! We will continue to bring Elbereth to MOC as long as we can.

Great location! Customer service very poor especially for the amount of money you pay here. Walked…read morein for appointment for oil change and wasn't greeted like I was at other Mercedes dealerships. I walked in and nobody said a word. The atmosphere was dry. I sat and watched as I waited while several employee walked right passed me without saying a word. Not to mention I was considering upgrading to a Mercedes SUV, but I don't like spending my money where I don't feel appreciated. At least 10 to 15 employees walked passed only 3 or 4 spoke.

Never a long line. The staff is friendly. And its in a convenient location. I go to this location…read morealot.

Burgers gross. The worst. Tried two times. I don't think they are meat. Maybe lab grownread more

It's been a year since Elijah Casto at Moses Nissan in St Albans helped me get the car of my…read moredreams. I went in with an idea of what I wanted and he made it happen, as well as the finance department that made sure that it would work within my budget as I requested. I'm very grateful that I chose this dealership. They made it very easy and stress free. I'm sure we all agree that purchasing a new car is not in the top of our 'want to do' list but I can easily say that they made it a great experience and for that I'm thankful.

They will up-charge you so much. I went here to get a part on my Nissan Armada 2010 (the heater)…read morefixed two years ago and it cost me $700, I went a month ago, and it cost $250?? The exact same parts. Nothing different. Why would the price difference be so different and why would it break that easy when I do nothing to my heater. I went last month to see how much it would cost to get my rear differential oil changed and they estimated $700.... I went to Mr. Tire (used to be Appalachian tire) in Hurricane, WV- they charged $127. There is no way that it could've possibly been $700, and online the estimate states that it would be maybe $250. This place is sexist in my opinion and up-charges women who they think don't know what they're doing. Don't go here if you're a woman or if you're man in general.

Absolute lifesavers these dudes are. Came in with a leaking tire and they had me back in the road…read morein five minutes.

I have had several cars through our the years with various issues. And just as many mechanics…read more Moreover, I wish I would have brought my vehicles to Eds alot sooner. Eds is a Family owned business! The shop is conveniently located in St.Albans. The owners and all employees are Honest and dependable. The never once mislead me. Or over charged me. They preform high quality work and treat every one fair. They are more then willing to explain in great details the issues with your car. All questions are answered and the mechanic is efficient. I will never bring my car to another shop ever again. I deeply appreciate my mechanics abilities and honesty. They deserve a 100 Starts!!!! Not 5! Thank you Eds Auto.

Jeff and Jamie are incredible people! Hopefully you get to work with them! Super honest and helped…read moreme get my next car. Customer for life!!! A+

I have purchased and leased Volvo's from this dealership. I have been very pleased with the three…read morethat I have gotten. The Volvo is a superior product wherever you purchase it, but it's really nice to have a dealership that helps with everything from making sure you get what you want, to helping you with the finance options available. My most recent Volvo is a lease with the Astorg ownership. The paperwork was fast and easy as always whether I purchased or leased. I did get a very good deal because when they have a "special" on their cars, they mean it at this location. I can't say enough about my salesman, John Brown, who was very informative and didn't treat me like I needed a lesson on car ownership because I'm a woman.