Great service and good quality products . Great value on their products . Been going to them for…read moremany years

Vacuum Repair - friendly, excellent, service. Knowledgeable. My vacuum was under warranty. I was…read moreprovided new vacuum at no charge from manufacturer.

5/5 Stars -- Outstanding Experience with Conner Jones at Jarrell!…read moreI cannot say enough great things about my experience with Conner Jones at Jarrell in Dallas. From the moment we started shopping for a dishwasher, Conner went completely above and beyond to make sure we saw every available option. He was patient, knowledgeable, and genuinely invested in helping us find the right fit -- never pushy, just truly helpful. What really blew us away came after the purchase. When it was discovered that we didn't have the proper electrical plug for our new dishwasher, Conner and the entire Jarrell team didn't hesitate for a second. They came out of pocket to dispatch another installer the very same day to make sure everything was completed properly. That kind of commitment to customer satisfaction is almost unheard of these days. In a world where customer service often feels like an afterthought, Conner and Jarrell reminded us what it looks like when a company truly cares. They treated us like family, not just a transaction. If you're in the Dallas area and in the market for appliances, don't even think twice -- ask for Conner Jones. You will not be disappointed!

My partner and I were in there for over 30 minutes. Not once did anyone ask if they could help us…read more We were ignored. Very poor customer service. Other people kept walking in and were helped. They just kept walking past us. I guess you just have to look like you've got money?

We had an awesome experience! We purchased a new…read morerefrigerator and we had good customer service and the installation was on point! What was really nice; was we saved hundreds on our purchase!

This place is ok. It's more for if you need to buy large appliances rather than tools or home…read morerenovation. The prices aren't bad but be prepared for a lot of dings and scuffs on your purchases. You also will be hard pressed to find staff to help you since it seems like Lowe's employs a skeleton crew. A forewarning, if you do buy tools, try to buy it new here rather than refurbished. It's a price difference of $100 and for equipment that is $$$$, thats not the greatest value. Overall an ok place to go if you need to replace washers, dryers, stoves, or refrigerator/freezer.

Just when I needed Walt's, they we're there for me again. It's not the first time I have purchased…read moreform Walt's and won't be the last. Either when it's buying a new appliance or when I needed a part or service. They have never let me down. I had a crisis with the fridge that I purchased from them in 2005 that stopped working. Do the math, it lasted over 19 years. Every appliance that I've ever brought from Walt's, has exceeded the amount of time I believed it would last. If you want great customer service, a large inventory to select from and great prices, this is the place. From sales to delivery and installation, all of it was excellent. Go to the big box stores and wait and wait or go to Walt's and receive your purchase ASAP and possibly the same day. Thank you, Walt's, for taking great care of your customers. A real 5-star small business.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

We bought a washer and dryer set in February from them. The installation guy was rude, would not…read moreflip the door for the dryer, and rough (bumping walls). I then flipped the door myself and found coins, a bunch of dog hair, and random trash in the machine crevices. The lint filter was not even cleaned. I dried one load of clothes and there were random orange stains that were not present when I washed the clothes. I looked inside the dryer with a flashlight and there was what looked like orange crayon all on the inside of the drum, which I then had to clean. Getting used appliances means there will be some amount of extra work, but this was just lazy for the company not even to clean and vaccuum the unit first. Fast forward to October, and the dryer does not work - I had my clothes in 7 times and they are still cold and wet. I reached out to them and they said it would be $129 for a service call and more money for the missing parts. The warranty must've been about 6 months, and it has been 9. I bought from here to support a small business, but this was a terrible experience and a waste of nearly $1000.

I don't care what anyone else's experience was, I had a Great experience and great service. Same…read moreday delivery and the guys were quick to uninstall my old unit and hook up the new one. Appreciate the service!

I bought a used Maytag washer and dryer set here for $450. The appliances looked fine and came with…read morea 30-day warranty. They even swapped the dryer cord for the correct type before loading them up. When I got home, the washer worked great--but the dryer tripped the breaker as soon as I plugged it in, even without turning it on. I called the store, and they told me to bring it back, claiming everything is tested before sale. That would've meant renting or borrowing another truck and hauling it down from a 4th-floor apartment with no elevator. The guy I spoke to (the big guy) was rude and dismissive. Instead of dealing with that hassle again, I opened it up myself and found they wired the dryer cord incorrectly--putting the neutral wire to ground. Once I fixed the wiring, the dryer worked perfectly. Even after explaining what happened, there was no apology or accountability--just more attitude. Bottom line: the appliances you buy here might be faulty and not work, and the customer service is terrible. If you decide to shop here, insist that they test everything in front of you before you leave. Also, it's a cash-only business, so keep that in mind--and don't expect any real help or refunds if something goes wrong.

I don't understand the negative reviews. You know what you're buying the minute you pull into the…read morelot. Used appliances. My father brought me here after my 5 year old washer & dryer I bought from Lowes crapped out. I wasn't looking to spend another $800 ($400/piece). I found a Maytag set for $400. Since my father is a regular they gave us a discount. So I paid less than $400 with tax for the set. It had some paint chipping and dents. But it works. And the younger gentleman even helped load it into my SUV. I agree with some of the bad reviews about the older gent. He was kind of rude. But hey, you're spending less than $200 a piece for a used washer & dryer. Located in a very seedy area. You get what you pay for. You want non-dented appliances & commission-based customer service. Go to the big box stores!

Ronnie the owner is like calling your favorite son or best friend about appliance issues. Since he…read moresold Maytags for decades he is a pro at knowing all the parts and keeps them on his truck. We love Maytags and he has been our "go to" . My recent issue with my brand new Maytag dryer was user error (me) and Ronnie was quick to help over the phone. He is proof that great folks are out there and they build trusted successful businesses.

I'm giving a five star for this appliance store. Unlike any other lame place that sells appliances…read more(ex: Lowes, Sears, etc.) this company actually has GREAT customer service. The owner, Michael, was extremely helpful and he is very knowledgeable. I have read the only other review for this company and it doesn't seem to have any real substance to it. Unfortunately we live in a society where people feel they have to steal from hard working individuals. It was unfortunate that this occured but I don't think you can get mad at someone who was a victim themselves. I was very pleased with both the customer service and delivery service and I would, and do, recommend them to all my family and friends.

Horrible service, I was provided their contact by home service club for refrigerator repair. I…read morecalled them on Friday to see if I can schedule any appointment for Monday. Some gentlemen answered my call and told him my concern that I have little ones and want to have the fridge repaired as soon as possible. I was told that they should have some appointment for Monday and will call back to schedule. Today marks day 10th day of callback not received. That being said I am going to cancel my home warranty and find somebody else.

Look no further! If all of the techs are as kind, professional and knowledgeable as Rick, then you…read morewill get the service you deserve. The price for service is fair and amazed that they travel out to Mesquite. I have used other companies, handymen, and tried to do it myself but this was the best experience for sure. This is my appliance repair place of choice. Thank you Rick!