I wish I could give them negative stars. Paid for my rental a month in advance after they claimed to take debit card holds/ payments. Caught an expensive Uber to the location only to be extremely disappointed. Not only did they not take debit card holds, but I wasn't able to get a rental because I had no flight information (I stay in the city and only needed the vehicle for one day). To make matters even worse, they refused to give me a refund, stating that I would be charged a no-show fee of $140 even though I did, in fact show. After another expensive Uber ride home, I was down hundreds of dollars with no rental to show for it. Highly, highly disappointed. The worse experience ever. read more

NEVER AGAIN. I could stop there, but aggravation with this location needs to be fully documented. The pickup of the vehicle was easy and the car was clean and well maintained. The nightmare began when I returned the vehicle on the day it was due back. I pulled it into the lot and left it in the proper location with a dollar Rent-A-Car employee present. I was told that the vehicle would be checked in and I would receive an invoice by email. Needless to say neither of those occurred. beginning the following day I started receiving text messages from my credit card company that additional charges from Dollar Rent-A-Car were being applied. This went on for several days until I finally received a threatening email from Hertz corporation saying that they are turning my account over to a repossession agency because I failed to return the vehicle. I have spent upwards of six hours on the telephone trying to get the contract closed out. That finally occurred yesterday and I was hit with a bill for over $900 fortunately I spoke with a representative on the phone that is crediting my account. I will wait and see if that actually occurs. All of this aggravation and needless time wasting occurred because the dollar Rent-A-Car location in has employees that are unable to perform their job. I will never ever rent a vehicle from this location again. read more

Very poor service! Stay away!! Even though we got a text saying we don't have to call them in case of flight delay, when we arrived at the Dollar counter it was closed. Fortunately a Hertz employee saw the Dollar woman and convinced her to come back and give us the car. We were charged $90 for the second driver and now I realized that we were charged additional $108 and you can't talk to anyone. read more

The lady assisting me and I would say everyone behind the counter, supervisor included, were less than friendly. Not the best customer service. The fuel was not full. It said 285 miles until empty and when I returned it, after filling it, it said almost 500 miles until empty. That's a big difference and I had to pay more because of it. I got a good deal on the car but the treatment shows that I was shopping at a lower level facility . read more

Staff is rude and incompetent and two of the employees spent majority of the time arguing back and forth in front of a room full of customers. Wait time for the car was over an hour even when I did e-check in prior to arriving at the facility. This location is janky at best, avoid at all costs read more

No cars available to rent?! You literally have ONE JOB. I would gladly have paid more to not be left to sit with my screaming toddler who could be peacefully napping in the car if you had held up your end of the deal. Zero stars. Less than zero. Truly unbelievable read more

WAITED 2 hours to pickup my rental car!!! 2 hours- not exaggerating. Plus bad customer service at the counter and over the phone. Arrogance and unconcerned when I shared my experience upon my return. Go elsewhere. Ludicrous!! Easily the worst experience in 45 years of business travel. More than 3x longer wait than any other experience I have ever had. They apparently could care les if you rent elsewhere so I suggest you do. read more

Rented from them during the holiday in 2020 and I have to say I was very pleased with the service. The transaction was quite smooth and I had a really nice full size Dodge Ram. The car was properly sanitized and clean inside out. I highly recommend doing your own walk sound with photos and or a video of the vehicle inside out and the mileage and gas at the beginning and end since majority of the rental places don't go outside with you for a walk around. Plus this protects you against any fees or perhaps damage after it leaves your care. Much more organized and smooth situation. I believe I will rent from them again if the rates are still decent. read more

Dollar Car Rental - Car Rental Near Me - Detroit, Michigan

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Yes there was a big line Yes I waited for more than an hour But Khallida made it up for all of the negatives. Wellcomong me with a great big smile, guiding me choosing the right car. Offering all the available discounts etc.... Was great. As a guest that's what we want. Also she is a great communicator that knows how to smooth the requests even they might not be possible. Thank you so much read more

Would give a zero, but I need to leave at least one star to leave a review. Please believe the reviews and RUNNN. I was scammed out of 70 dollars. Employees are rude and unprofessional, mad because I asked them questions. Anyway, I left my key in the rental after shuttling to the airport passing TSA heading to my flight home; I realized I left my keys in the armrest of the car.. I run out and head back to the car rental place. There not only was the workers rude because I was asking questions, they told me no key was found. This was Sunday. I stayed for the manager to check he told me I couldn't go to the lost and found and he advised he check nothing was there nothing was recovered. After a canceled fight I spent money to stay an extra day so that I could check back Monday. Monday the same exact thing. No key no nice employees with the exception on who actually seemed to try to help she directed me to the lost and found department! I seen that they found my neck pillow , I advised that it was strange to find that and not my key. Long story short I flew home with no key. The next day after flying home I received an email stating that my keys were recovered the Sunday that I initially went and reported my keys being in the rental. I went Sunday and Monday no one supposedly seen the key even though it was listed as found after the fact. I had to pay $70 dollars for them to ship my keys to me when they could have just given to me when I was up there!!!!!!!!! read more

bad service took forever for them to get us our car.

When you're 20 peeps deep out the door, da ya think you all need to get some more peeps working? Apparently not. The third person left for the day, then we were down to two. Two peeps on duty with 20 peeps out the door and more coming. An hour later. Yup! We were told to take any car from the 3rs row from 400-409. Of the two cars there we picked one with no gas... so it was the other car we took. Sad. Poor management. Poor staff attitude. Poor response. DON'T DO iT! read more

With car seats and two drivers, a week's rental of an SUV was very costly. The rental wasn't ready. It wasn't very clean. It took three attempts my staff and our efforts to get car seats. Then the SUV had a warning light we were told to ignore. Despite all this, Dollar said all these issues were ours and would not reduce and or the charges totally over $1,000. Please note: workers did their best. This is management failure. Be wary. read more

Thieves!!!! DO NOT LEAVE THE PROPERTY UNTIL YOU GET A RECEIPT SHOWING YOU FILLED THE GAS TANK AND THE TIME YOU RETURNED THE CAR!!! They will charge you for gas and also say you returned the car late. Unless you have a receipt showing the time and that you filled the tank, you have no proof. Make sure you get a receipt before you leave. Read all the bad reviews. Same thing. Extra charges. Turn them into the BBB or the attorney general. read more

THEY SCAMMED THE SHIT OUT OF ME. I was supposed to be renting a 50$ a day car and opted for the dumb gas thing well I had the car for 3 days and filled it up 3 different times, so they should've removed that charge for then get this for $50 dollar a day car I ended paying way more then I should have and it's just not right. It was a shitty as car which is why I opted for an affordable car. THEY NEED TO REIMBURSE ME WHAT THEY OWE ME. Also every single person was rude and disrespectful. read more

The staff was friendly enough, but Dollar car rental charged me twice and when I attempted to call their customer service to have it resolved, they require you to submit your issue online. So I did their little online form and have yet to hear anything. I keep trying to call and talk to someone, but they clearly have no representatives to talk to. I paid for my rental at time of booking, then they continued to charge my card AGAIN when I returned the rental car. Needless to say, I won't use Dollar Car Rental again. It's shouldn't be this difficult to get an issue resolved. read more

Only giving one star because 0 is not an option. I won't need to waste more type even explaining the situation, they say a photo speaks a thousand words so here are the photos. This is my "freshly cleaned & sealed" car I had JUST picked up today. Gross is an understatement. This is unacceptable. To top it all off did this car even get inspected? It is asking to change the batteries in the key! Ridiculous! I'm so so so unhappy and I'm stuck with it for two weeks!! read more

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The people inside at the counter were so pleasant! But the people who move the car, can't be trusted! I forgot my backpack in the backseat. Returned about 30 minutes later to pick it back up BUT they said it wasn't there! My sister was with me and said OMG! Waited over an hour there for the drivers to tell me they didn't see it when we all knew it WAS THERE! Dishonest people!! read more

Dollar Car Rental just so happened to be the car rental place that was part of the special I received off of 'cheaptickets.com'. While waiting for my shuttle at Detroit Metropolitan Wayne County Airport and picking up my vehicle at the pick-up location I was thrown off seeing it listed as Dollar Thrifty which made me contemplate if I were in the right spot. With Dollar Car Rental being my initial encounter with locals of Detroit I didn't know what to expect, but everything went fine. Being that I was the only rider on the shuttle en-route to the site from Detroit airport, I had a great conversation with the driver who was very encouraging and amazed at my fitness accomplishments. Once I arrived at the site, picking up my vehicle was simple because I already had a reservation, so everything was pretty much just a verification, inform about service options like insurance & fuel and the pre-vehicle inspection which I conducted thoroughly myself. Originally I was supposed to get a Nissan Versa, but ended up receiving a complementary upgrade which was a Kia Optima that was amazing! I enjoyed its design and the way it maneuvered. Never been a fan of vehicles by Kia until driving the Optima which I would love to drive again; maybe own in the future. As for customer service, I have no complaints. In fact, I enjoyed the friendly interaction with the employees once I turned my vehicle in at the site and prior to departing it en-route to Detroit Airport. They were very high spirited and encouraging! Wearing my marathon medal at the time, the shuttle driver joked with me about handing over my Detroit Free Press/TCF Bank Marathon finishers medal which sparked up conversations about the event itself. In the future I plan to really observe the rental options in order to save money because I honestly didn't need certain options for the timeline I spent in Detroit. I recommend the same to anyone else that rents a vehicle from Dollar Car Rental as well. Thomas G read more

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Not good at all, I paid for a three day rental. Received a horrible SUV....extremely dirty, it had white writing on the window like it just came from an auction.. filthy, filthy seats. We told the manager we were not happy. He shrugged his shoulders and said absolutely nothing. Vehicle broke down in Howell Michigan at 10PM. Dollar 1800 # kept telling us they'd send a tow truck. It took almost 5 hours and a threat to call the police to have them get us a Lyft out of the closed gas station we got stranded at in the COLD. Didn't get to our airbnb until after 2AM. Out of state trip completely ruined.... We tried to receive some compensation and they refused to credit us ANYTHING.... I am going to dispute the charges on our credit card. Stay clear of Dollar! Shame on them. read more

We made the reservations on Travelocity last summer using a credit card with a full prepayment. Upon arriving to the rental car location after a long flight with my family I was told that the driver needed to have the credit card. I offered my Apple Pay, which they did not want to take, so at that point, the only physical credit card we had was my wife's. After about an hour and half, Dollar Car Rental would not let us switch to my wife's credit card, or to use my Apple Pay or to switch the driver to my wife. Since our car was already booked and prepaid by us, they "kindly" rented it back to us for the same price as what we already had prepaid, making this rental double the price. Their staff and the manager were completely inflexible when we tried to appeal. read more

Be careful with these people. The counter service reps will represent the vehicle upgrade rate as the total rental cost. I elected to upgrade from a premium-class vehicle to a mid-sized SUV for an additional $70 per day. The representative had clearly stated to me that $70 per day would be the cost for the rental, not for just the upgrade. For a nine-day rental, I ended up paying $153 per day including service charges and taxes. I opened a case with Dollar DTW customer support. They denied compensation, sticking with the written letter of the contract, which says in small letters 'Vehicle Upgrade $70.00per day'. Buyer beware. read more

The women who helped me scammed me big time. Be careful renting from here. I declined all coverage and she still managed to scam me. I tried calling the manager and the help desk and no one helped. I was charged extra $87 for no reason. read more

Dont waste your time! They only take credit cards. But i didnt know that until i got up there. If you want to use debit, its 500$ extra and a credit check/ inquiry. Then i had to have an expedia expert call and beg for my Money back. I dont see how they stay in business this way, but this was my first and last time dealing read more

My partner and I initially booked our car rental here as part of a "package" on Travelocity. This was a HUGE mistake. For one, you receive NO discount at all by doing this; in fact, it was significantly more expensive than other companies in the area. The shuttle bus driver was very nice and the compliment I can give to this company. When we stepped into the waiting area, there is minimal seating. It is a shared space and staff for Dollar and Thrifty. There was a huge line that did not move for several minutes that had 2 people - one for each company. Really? To pass the time, I looked at Yelp reviews. I have no idea why I didn't do this sooner. My BF then walked to Enterprise next door and got a rental in less than 2 minutes. (please see my review for the amazing experience we had there). I had not moved at all in line. We canceled our reservation on the way to our hotel. BTW - the rental at Enterprise was half, I repeat, half, the price. I can't fathom why anyone would use Dollar. They are slow and twice the price. read more

Dollar Car Rental - Long, unhappy line to check in. Combined check-in for Dollar and Thrifty - Car Rental Near Me - Detroit, Michigan

After refusing insurance coverage at the counter and telling the associate that I will be using the coverage provided by my credit card, I was charged for Loss Damage Waiver and Premium Roadside Assistance. I was never given a paper agreement nor was I presented any description or dollar amount on the signature pad at the counter. I called less than 12 hours after picking up the car to get these erroneous charges removed and was told that there was nothing they could do to fix this. This is predatory behavior and this location needs to be fined for flat out stealing from their costumers. I'm aware that bonuses and promotions are awarded based on how many insurance plans agents sell customers. This is trickery and diabolical behavior that needs to be dealt with legally. read more

WARNING watch out!!! They turned my rental for a $157 to almost $500!!! I prepare thru Expedia, and when I got there I asked if they had a free upgrade...the lady said we can upgrade you no problem (noticed she left off "free") and set me up with a nice SUV then asked about insurance and I said no thank you, no extras I have insurance, she then said (so just the "basic xyz then?" and I said yes (not k owning I just agreed to an extra $50 a day. Once I got the bill...it was $877. I was told that $500 was a refundable deposit and then 112 would come off that for what I paid....but that's not what happened. I paid the 112 thru Expedia and got hit with an additional 378 fee...all due to deceptive practices. Stay away!!! Please BEWARE!! They contacted me after a review on another site, I gave them the information they wanted and 2hrs later...nothing! They don't care at all. PLEASE BE CAREFUL, the employee who rented me the car was soooo smooth...this couldn't have been her 1st time!!! read more

Would give zero stars if I was able to. Recently rented a car for a week and the lady behind the counter was the single most unpleasant human being I've ever had the displeasure of dealing with. AND she illegally forced me into purchasing insurance coverage, which I am not disputing with corporate. Do NOT rent from this location. They are predatory and scam you out of your money. They also run a credit check and put a $500 hold on your card on top of all the other charges they scam you out of. read more

Terrrrrrrrible!!!! I've never paid so much so a plain, basic car. The lady that helped me asked me NOTHING!! I asked if they had something at a different price point because $74 a day for a Malibu seems like a lot. It was like she didn't hear me...just showed me to my car... so read more

Dollar Car Rental - Car Rental Near Me - Detroit, Michigan

As I stand here 20th in line at 3 in the afternoon I am writing this review. The front attendants are doing the best they can, this comes down to a management/staffing issue. The majority of these people booked their vehicles well in advance why isn't there more staffing to support? Corporate greed is your answer. To the manager of the DTW Dollar car rental, do better. read more

Never.. I repeat NEVER again. Sitting in at least an hour wait with 1 agent working. He also is checking in Thrifty.. so they get zero stars too. Absolutely absurd!!! read more

Waited half an hour for the shuttle. Then stood in line for almost an hour to get our car. Horribly inefficient!

DO NOT COME HERE!!!! Take your money and your business elsewhere! I flew here having everything ready for a smooth rental/vacation, rental confirmation paid and everything! I come to pick up my vehicle as per my confirmation email and was told I could not complete the reservation. Saying I accepted terms and conditions BEFORE confirming my reservation! I walked away feeling unsure of what their talking about. First they tried to tell me I used a third party to make my reservation but no i used dollar.com so Manager 1 is called and said I physically accepted a box for the terms and conditions, well LIES!!! They're hidden, they take your money and give you a confirmation for me to get here with my 2 kids and left for stranded in a state we don't know or have never visited, I once again go back to speak to the manager now Baljeet (manager 2) comes to tell me in the WORST possible manner that the terms and conditions are there and that they will just talk to manager 1 since they are obviously not aware of how their website works, because nobody there was willing to help, Baljeet directed me to call customer service to get my refund "same day" customer service said this is FALSE, and they will cancel and waive the fees but my refund will take 7-10 business days! WORST EXPERIENCE EVER!!! Dont come here! I will tell everyone I know not to come here ever! Just in the time spent dealing with this, I witnessed several people encounter some type of issue... never again. Let me add how when I asked Baljeet to provide me his name he refused and only after I said I was calling corporate he provided the information...... read more

Pick up was painless....Stupidly I didn't do a walk around inspection, upon return the check-in attendant accused me of being in accidents- scratches on a read door, and a small dent on the passenger front. This might be a scam....I'll keep you posted... read more

Why can't there be a choice for no stars? I guess I should have expected this considering the location. I've rented with Dollar for years. Even rented through here before. This has been the worst experience. For anyone renting in the future, keep in mind their compact car is a hatch back. Including the Focus. Don't make the mistake of thinking you will have a trunk. It says you can fit 5 people and 3 bags I'm not sure how exactly. Then when you try to upgrade they make it seem like they're bending over backwards to help you with this discount and that although you have to rebook online to get "the best discount"and then wait for it to upload to their system.... and yet they aren't helpful at all since i did all the booking, unless being argumentative is what they call helping. If I wasn't leaving tomorrow I would have went elsewhere! Absolutely horrible service by Courtney. She was so patronizing that I had to walk away and leave my husband to finish. I don't usually call people out on my reviews but she was so disrespectful that I feel the need. Other customers being helped by the other gentleman seemed much happier. Then you get outside and there is barely anything even to choose from. Then it takes another hour to get out of the parking lot. We rented the vehicle at night so getting to assess the car was impossible. Unfortunately, we were already packed and driving when daylight hit and we were able to see all the disgusting stains on the seat. The torn seatbelt was something we noticed when we attempted to buckle our child. This vehicle in my opinion should not even be on the lot in this condition. Obviously cleanliness and safety are not important to them. Since my first post someone from Dollar (not sure who) has messaged me that this was forwarded to management and that I should call customer service. I have tried and haven't gotten anywhere. So unfortunately all we can do is hope for a safe drive. Go elsewhere! Save yourself the headache. read more

Dollar Car Rental - Stained seats - Car Rental Near Me - Detroit, Michigan

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One clerk on duty during rush hour. Had to wait in line almost as long as my flight. People, try to care about your customers just a little bit. Oh, and tell Chatty Cathy that people sometimes just want to get their car and go, they don't want a life story along with an impromptu virtual tour of the five closest cities, especially after they've waited in line for over an hour and there are still 15 others in line. You can do better... read more

Dollar Car Rental - This kind of stuff makes for a long day... - Car Rental Near Me - Detroit, Michigan

Watch out, they are ripping people off. I rented from the at the DFW location. The line to get the rent was wrapped with 3 agents working but only 1 knew the job. Once outside we waited over an hour to exit. Upon return of the vehicle, we refueled amount 2 miles away, they charged us $82 in fuel charges then when I called, they said to send them the gas receipt. The only receipts I will produce is to the court when I take them to court for fraud. Watch out, I bet this is a standard practice that most people are not fighting back read more

I left my sunny, warm happy home to return to this frozen tundra for thanksgiving, and now I'm stuck standing in 30 degree weather staring at a line of 100 people waiting for a rental agency desk with 2 senior citizens trying to figure out how to turn on their computers. Not sure what the word for how I'm feeling is, but it's not happy. Last time I ever try to save a buck with Dollar rental... Will probably spend double that treating my frostburn after this line. read more

Dollar Car Rental - This is what hell looks like. - Car Rental Near Me - Detroit, Michigan

My experience was average. I reserved a Chevy Suburban which they didn't have when I got there. I really needed that vehicle for the 7 passenger and cargo space. The manager was great and tried to do his best to work with me. Offered a Tahoe and Expedition. Neither truck had the cargo space I needed. After looking at many other vehicles I settled on a Dodge Caravan which worked perfect for the trip. Just not as cool as the Suburban. read more

I did not incur any of the charges listed on a letter I received from Dollar rental concerning toll charges. I paid EVERY toll that I approached with cash. I did not & would not ignore paying a toll as it is the law. The charges & the costly administrative fees are not warranted and was wrongly charged. If they charge my card I will dispute it as it is not fair & I do not owe them. Sent from my iPhone read more