Wait was over a hour, as they were waiting for cars to come in. Waiting area crowded and uncomfortable with limited bench seating (see photo). read more

See all

Today, I visited your location to rent a car, and I must express my extreme disappointment with the experience I had. From the moment I walked in, the atmosphere was tense and unprofessional. There was an older middle-aged woman, Monique, yelling across the room at customers to get in line. The way she spoke was shockingly loud, aggressive, and completely unwelcoming. It set a negative tone right from the start, and I could sense that other customers were just as uncomfortable as I was. When I finally reached the counter, the interaction was far from what I would expect from a business that prides itself on customer service. Instead of a polite greeting, I was met with a cold, rushed, and impersonal demeanor. It was clear that she had no interest in providing any level of courtesy or professionalism. After I handed over my ID and driver's license, things took a turn for the worse. While processing my payment, Monique yelled at me not to pull my card out of the machine, raising her voice in a manner that was not only rude but completely unnecessary. Her tone was abrasive and demeaning, leaving both me and the other customers around me in shock. People were looking at her, shaking their heads in disbelief at how she was treating a paying customer. At that point, I had to respond and told her not to speak to me like that. I couldn't believe how unprofessional and downright hostile she was acting. This level of disrespect is unacceptable in any setting, but especially when dealing with loyal customers who come to your business expecting a basic level of service and respect. It's clear that Monique's behavior is not only affecting individual customer experiences but also tarnishing the overall reputation of this location. I am urging the management at this location, and corporate, to take immediate action. This situation needs to be addressed seriously. I would strongly recommend reviewing the security footage to witness firsthand how she is treating customers. Her behavior reflects poorly on your brand, and I find it hard to believe that I'm the first person to raise concerns about her conduct. As someone who has rented from your company multiple times, I can honestly say that I have never had an experience like this. I am now reconsidering whether I will return to this location in the future, and I imagine other customers feel the same way after interacting with her. Monique's attitude is driving people away, and I hope you understand the urgency of addressing this issue. It is essential that corporate hold her accountable for her actions, or risk losing the trust and business of many loyal customers. I truly hope this matter is taken seriously and resolved quickly read more

Thrifty Rent A Car - Monique - rude employee - Car Rental Near Me - Detroit, Michigan

Horrible horrible horrible experience. There were only two people in front of me at the rental counter and we had a reservation. Yet it's still took 45 minutes to get through the line. The woman asked us 1 million questions. Then we try to get out the gate and it's another 30 minutes. What the heck takes them so long? They've already got my reservation and my information. This should be so easy. Do not rent from thrifty dollar or Hertz @Dtw read more

All good with the car rental. Got it at St. Louis airport. I don't recall the wait being that bad either.

Truly great experience! I was visiting from Los Angeles to Michigan , to see family , & i knew I needed a rental car for the two weeks whilst I was there. I'm not too fond of renting a car as it is full of unexpected surprises in confusion but to my surprise this time it was completely opposite. Chenae was the beautiful soul that helped me with my whole rental car experience and let me say she was the best part of the whole trip. She greeted me with the biggest smile, allowed us both to create fun with this process, and probably one of the funniest. She was honest, very helpful, and I truly felt like she wanted to be there for me. I wish nothing but great things for her and for the rest of the company as she is a breath of fresh air that deserves recognition on a daily thank you so much for making me giggle.. "...but really...what kind of car is a Titan..." hahaha! I'll take the biggest truck you have . I will be back to rent again with Thrifty in Detroit! read more

Employees of Thrifty Car Rental in Detroit (289 Lucas Dr. location) participate in a "bait-and-switch" scam, to which I fell victim yesterday (12/23/25), mid-afternoon. After securing a rental reservation with a third-party booking site with a $200 deposit more than 6 months ago, two women on duty at Thrifty informed me they could not accept my PayPal Mastercard as valid payment. I have used this card frequently for months online and in person with no problem. The present available credit on it stands around $18,000, my credit is Very Good, and I have a new, enhanced WA state drivers license. Two days ago, I rented a car from Budget using this Mastercard. Following yesterday's absurd refusal at Thrifty, I walked 10 minutes over to the Budget Rental office, and was able to rent another car for a week; I have it now. I suspect Thrifty does this to avoid giving me the discount rate I was guaranteed when I made this third-party booking early this year, so they can rent the vehicle instead at full Christmas rates to someone else. A DECEPTIVE practice, and it looks like I'm simply OUT the $200 deposit I made in the spring. In addition to posting this on all consumer watch websites, I will contact the third party booking site, and recommend they stop sending customers to Thrifty. I will never rent from them again. read more

They don't have the cars they promised they tell you to go through the app to reduce your time in line but when you do there are no cars available. They tell you to get a more car. And you have to wait in line for over an hour to get to the desk read more

Part One: BIG FLOP at Detroit Michigan Airport/ Thrifty Car Rental. Rented and paid through Priceline. Flew in from a long flight to Detroit, got to the car rental desk at Thrifty only to find they had cancelled my (paid!!) reservation. Far more to come. Still attempting to sort this mess. To be continued. read more

Thieves!!!! Horrible company. They added an insurance to my account without my approval. I told the lady with a very clear English that I did not want an extra coverage insurance! What a grimy way to make money. Shame on you guys. That extra $126 you charged me is going to cost you a lot more when people realize you are stealing their money read more

If I could give zero stars I would!! Being from Texas half the year i have auto insurance through TX. I was told we needed to get their insurance because with MI being a no fault state if there was damage to the vehicle I would have to pay for any damage and be reimbursed by my insurance company. I was preassured and lied to by the representative. I spoke with my insurance company and they advised me that I would turn it in as a claim same as always!! I have called numerous phone numbers and I'm not able to talk to anyone about getting a refund on this insurance!! I told the representative that I had just rented a car for the day about a week before this in MI and the gentleman told me that yes, if I had insurance, it would take care of it, but she kept sayin that it would not over and over!! I will be turning this into the attorney generals office concerning fraudulent statements! read more

There are 13 groups in line here at DTW Thrifty/Dollar and there's 1 poor lady at the counter handling both brands. How do you think it's going to go? FWIW, the shuttle driver was super friendly and helpful getting us here. read more

Car was in great condition, all of the staff were kind and helpful, highly recommend . Easy shuttle to both terminals.

The one and only Lady working was very pleasant to deal with. This is the reason for 2 stars.. The bad part about this is super long line, with only one person working. She took about 10-15 mins per person. We have been waiting to get our car for the last hour and 1/2z. Horrible experience. read more

Thrifty Rent A Car - There was one lady working, taking over 10 to 15 min per person. Very annoyed - Car Rental Near Me - Detroit, Michigan

This week was the second time I've rented at this location. I was visiting with my family from Los Angeles. The staff here is awesome. I thought I just got lucky with the woman who helped me last time but I got the same great service on this trip, too. Not only at the counter, but out in the lot and at drop off. Keep the people you have at this DTW location. They're great and make me look forward to renting there again. read more

ALWAYS check your contract with Detroit Thrifty. THEY WILL CHEAT YOU if you decline the added insurance. I have never had this happen, so I did not double check my contract. It was after the charge when through that I found out what happened. They are doing this because they no longer review the actual contact with the customer and are able to take advantage of this. I will never get a car from Detroit Thrifty again. They know once you sign and are out the door there is nothing you can do. To add insult to injury, this was done on Thanksgiving Day. read more

THE WORST CAR RENTAL SERVICE EVER!!! I declined extra insurance and the guy took advantage of me being in an emergency to get to my son who had been shot. The agent told me to sign the paper declining it and it was adding it to my bill. They are big time scammers. Last time I rented a car the gave me a car in Las Vegas summer with no air then tried to make me pay for it and the rental guy in the garage threw my paper work at me across the top of the car. Do not ever rent from them and if you do read every document and the fine print!!! They will take your money and screw your over. What a disappointment!!!! read more

First, I want to emphasize that the woman working at the counter was very nice and knew the job well . But she was there all by herself and there was a very long line. They are not staffed up to do business in Detroit. If you want to spend an gour getting your rental car, go here. I will not rent from them again. read more

These people are cheapskates who lack big picture perspective. We rent from Thrifty often. Rent from all over the country. Not anymore. We backed in to one of their row signs and nicked the bumper on the vehicle. Nothing major. Nothing that any car wouldn't experience parked in a shopping center. But because we were honest, the location manager (Amit Panchal) wrote up an incident report. The damage was small potatoes. Unlikely they would have even noticed upon returning the car. Thrifty could have let it slide. They chose not to. Chintzy. We were billed $489 for a scratch to a bumper. Pathetic. Not customer centric. The damage was for less but then they tacked on a loss-of-use charge and an admin fee. Thrifty, if you're monitoring social media and want to come correct, the rental agreement # was 126019143. Otherwise, we'll take our 50+ rentals per year to Avis or another of your competitors. It's a darn shame because we had liked Thrifty up until now. I guess it goes to show you the true barometer of customer service is when something goes badly. Then you see a firm's true colors. read more

Thrifty Rent A Car - Nicked a bumper and cheap jerks charging me nearly $500. Shortsighted fools. - Car Rental Near Me - Detroit, Michigan

Would be zero stars if available. These people scam you out of hundreds of dollars. They ask if you want the extra insurance and if you say no they still add it on without telling you. You have to give them your credit card for a hold (normal for renting a car) and they take your signature and apply it for the extra charges that were already declined. Complete rip off. read more

To preface; I have never had a problem with this Thrifty location previously but, this most recent experience was a disaster. I had a car reserved for 7pm and the flight was delayed, so I go to the rental area around 8pm to find out that Thrifty had NO cars available, so I was behind a number of people stuck in the same situation. I had a dinner meeting that I was already late for and no cars were available even after reserving. Once I did receive a car everything seemed to be working well. I reserved the bottom of the line as I just needed a to-and-fro car. So, this car had no key fob to open the doors and ONLY one door key entry, the driver side. Which, the next day in the below freezing weather would not open the car. I figured that perhaps it was due to washing the car and the lock freezing, which does happen in Michigan. HOWEVER, this required me to problem solve, with the only other door to open, the back hatch, in my work cloths, below freezing temperatures. I had to climb through the back trunk, push the back seat down, navigate around my suitcase that I had left in the car. First of all, embarrassing when the host of the meeting is watching me do this, secondly beyond inconvenient. This happened both on Saturday and Sunday of my rental. Not every time but one time each day. Again, the first time with this experience at this location but, double check that all the features of your car are up to par...and that's if they have a care for you. read more

Horrible horrible horrible No one picked is up at the airport At the pick up One teller opened Our wait was 1:42 mins - I timed it Hertz next Thrifty next to them is suppose to help They're just sitting their talking with nobody in front of them ! I will fight for a refund or definetly a discount Pay more Get the service ! Forget these peoples read more

Thrifty tried to rip me off using their "toll scheme". I knew something was wrong when I received multiple bills adding up to over $100 in "administrative fees" when in reality the total cost of the tolls were around $15. I searched online and the first thing to come up is the lawsuit against them for stealing money from their customers. I was not offered a toll pass at the time of purchase was not informed of any fees at all regarding tolls. They will tell you that it is in the renters agreement. Think about it, THEY WILL TELL YOU IN WORDS LOUD AND CLEAR UPFRONT to bring the vehicle back fueled to same level (in the agreement), make sure the car is clean (in the agreement), you will be charged for damage (in the agreement), etc etc. If all that is in the agreement, then why do you ALWAYS fail to mention the part about tolls. DING DING DING. Can anyone say deceiving way to rob your customers? And I say always because I have a few other friends and family members that went through the exact same thing and received the exact same bills. We decided to test it out. Two of us went to two separate locations and we have them on film with audio of them telling us about everything except the toll fees. Coincidence? I think not. Long story short, we will be forwarding this evidence to the Attorney Generals office. Obviously we will never rent from them and I will make sure to spread the word. DO NOT ALLOW YOURSELF TO BE TAKING ADVANTAGE OF. If they truly care about their customers, they will tell you upfront about ALL fees included and not mask it. Shame on you Thrifty, shame on you. read more

I agree with the others that the staff here has been trained to trick you and/or fraudulently add charges that you previously declined. I was charged 3 days of LIS @18.85 a day. The charges were not agreed upon or made clear at the time of rental and were not necessary for the use of the vehicle. At the time of rental, we declined all optional insurance coverages but did accept additional charges for adding a second driver to the contract. On return, I went back to the counter to dispute the LIS charges, but the counter was understaffed, and the line was too long to wait due to our flight. DON'T rent from these people. If you must, thoroughly scrutinize the paperwork for extra charges before you leave the premises. And our car reeked of cannabis. read more

watch out for thrifty as I rented a car for seven days and told the lady NO additional insurance and she said ok but made me electronically sign a black box she said to pick up the car after turning the car in I was charged a additional 345.00 for insurance and when I called they said I signed for it . I was baited and charged whichis very sorry for a car rental company. I was told by consumers affairs if I rent again and read this closely sign your name and then write below your name No Insurance a d they can't trick you like they done me and any others. read more

They had one tiny shuttle operating, while all the other places had twice as many and large shuttles. Now we stand in a long line and they have two people working - the night before Thanksgiving. I guess it's my own fault for getting a deal on Priceline, but this is ridiculous. read more

I spent $180 to rent a car for one night. I noticed they had a car charger so I purchased it for $9.99. When I got into the car, the car had USB outlets, and a prong charge! The woman behind the counter knew I had the cables, and made no mention of this. Additionally, the cigarette charger didn't work, and when I dropped it off and told them it was defective (they wouldn't eve look) they said No, they weren't going to take it back (or even replace it for a working one). I'm not sure why they didn't disclose the car features, and why they felt the need to hose me on a defective charger. read more

Thrifty was not too Swiftly. One person working going slow on purpose. Mile long line and what a nasty attitude she had. No Thrifty ever again. read more

Since the website set up by Thrifty Services will not allow me to answer more than one question on the survey (yet another area they have completely failed in), I felt the need to email this to the president of the company. And now I will share it with future consumers. Customer Service: Excellent (before renting the vehicle) Quality of vehicles: completely unsafe Would I ever rent again: never would I put my life in danger like this again. Would I ever recommend: lol. (Insert cuss word of choice here) no. I do understand that with a cheap vehicle, problems are to be expected. But here is where Thrifty disappointed: Upon walking to the lot to pick my vehicle, three out of the five compacts available would not turn on at all. (One due to a dead battery, two just made knocking noises. In case no one at the Detroit location is aware, knocking noises ARE NOT OK) Upon finally choosing the vehicle that would both turn on and provide the trunk space necessary, I found out while entering a highway that if I needed to quickly brake, it was going to be out of the question. A person driving in front of me on the entrance to the highway had slammed on their brakes (for what reason I'm not sure). Reacting quickly, I also attempted to step on my brakes so as to slow my car down. (You know, so I wouldn't hit the car in front of me?) this is when I realized that the brakes were in DIRE need of replacement. (Because they didn't work). Luckily for me (and quite frankly this entire company), I am able to QUICKLY react to emergency situations and was able to swerve out of the way just in time. I pulled off to the side of the highway, and let the car coast to a stop. I attempted a few times to test out the brakes by going 5-7 mph on the side of the highway and noticed the brakes would only work if pressed no more than half way to the ground. However, if completely pressed to the ground, the brakes as I've said MULTIPLE times in this email, D I D N O T W O R K. Upon returning the vehicle, I let the employee receiving it know what had happened. Her response? "Oh sometimes that happens" ?!?!?! Excuse this entire company?! Again, I understand that with a low price comes low quality with vehicles. But to put your customers lives in danger by not regularly inspecting the vehicles will one day empty not only the company's pockets due to lawsuits, but will also leave hundreds if not thousands of people unemployed. This company should pray to whatever God they want to pray to, and thank their God that I had the reflexes necessary to swerve out of the way. Or I would find a lawyer that would make this company my bitch. Sincerely, Count your blessings because I could have sued you for all of them had I been a mediocre driver. read more

Charged me for supplemental insurance that I declined. Asked to sign the pad after I declined, which is really your signature on the agreement. After that, Thrifty tells you there's no way to refund you. Total scam. There's also no direct number here to call with complaints. Go with a reputable company. You'll end up paying the same. read more

Arrived at Thrifty Rental Car to pick up our rental on 9/8 and they were so short on help we waited 20 mins for a car as a Blue Chip Member and when we dropped our car off there was only 1 person checking in 2 long lines of cars at 6am. It took 30 mins to check our car in and another 10 mins while the shuttle bus driver had us wait on the bus while he pulled up the cars checked in because the lines continued to get longer. Where was management and why were they not helping check in cars??? Totally unacceptable. read more

UPDATE: I received a response regarding my concern. I like that Thrifty is paying attention. Horrible check out process. The reps LIE about rental coverage and get angry with you when you decide not to purchase. This place is an absolute joke. I've rented cars here a few times, and each visit is just as bad as the previous. I suggest you go elsewhere. read more

This review is not just about Thrifty car rental at the Detroit airport. First, the personnel and the basic service, the cars - all okay. But here's my beef: Michigan is a "no fault" insurance state. Before leaving, we checked with our regular auto agent and asked if we needed to buy any extra insurance when renting. She said, "No, you are covered." Well, the agent launched into what seemed like a "hard a_ _" up sale to buy insurance for $16 a day! She kept saying, if you get in an accident, damage to the car will not be covered. She gave a complex explanation of "no fault" state insurance rules. It was like a shell game . . . However, she drove it home so hard that I got scared enough that I purchased the extra insurance - not really knowing what exactly it was I was buying! Someone needs change this - what a bad dream it was - and expensive. If you are going to MI and you're renting a car, I suggest you do some research and try to get to the truth - it may save you money. read more

I want to commend Ms. Erica Jones for her wonderful assistance. We rented a small SUV but it was way too small for a family of four. Erica went out of her way to see of we can get a bigger truck and she came thru. Erica, thank you for your great customer service. We'll come back to thrifty rental car on our next visit to Michigan. With kind regards. The NY family. read more

I had zero issues with this location. They were efficient both at pick up and drop off. Very good customer service, great rates, & speedy shuttles! read more

Friendly service. I have nothing bad to say about thrifty. The car was very clean, affordable, and when I wanted to adjust my contract it was no problem. I rented the car for 5 days and returned after one. read more

Worst ever- see pic. Lazy workers long lines one attendant actually helping people. The rest sit around as usual... so sad... read more

Thrifty Rent A Car - Tragic- one agent actually taking to people. Just folks standing around... I've always booked thrifty-- sad. - Car Rental Near Me - Detroit, Michigan

Great rate and got to pick a VW Jetta as. Standard size. Nice car. They didn't honor my quoted rate at first, but straightened it out politely. read more

I can't say enough Thanks for the two ladies, Shamariah and JQ, who helped me get my car rental straightened out with Travelocity. They were very professional and helpful. Out family reunion was a success. Shuttle service was fast and easy. read more

I'm surprised this location only has a 2 star rating? The customer service is first class all the way! From check in with Stacie then check out with the sweet lady that made checking out so easy, and lastly with very pleasant Filipino shuttle driver. They should all be cloned cause they exhibit all the qualities that ALL businesses should have. Phenomenal 5 star service! read more

I picked up a car from DFW to DTW on 11/21 and returned on 11/23. I accidentally left my wallet in the car. When I realized it I called the Thrifty at DTW immediately- nobody responded my phone calls or voicemails. I submitted a report and tried calling lost & found. They told me it will take 24-48 hours. I kept calling @thriftycars, trying to find out if I could just go look for the wallet myself. Nobody would answer me via phone, twitter or facebook. I was completely stranded with no ID or money. I missed my flight the next day as well due to not having any valid ID to travel with. It is now 12/1 and I still am being completely ignored by Thrifty. I have tried every outlet to get in contact with somebody (fb, twitter, phone numbers, customer service requests, hertz). I am shocked and appalled this is their customer service. I rent with @thriftycars all the time And have never been treated so poorly. I get there is protocol for everything but the fact that I have blatantly been ignored by Thrifty makes me think they don't care and are a shady business. read more