I had to go through the Better Business Bureau...... My complaint was that the Avis attendant at the rental site is effectively not supported by their employer. They had to scrounge up a vehicle due to low inventory (not the location's fault) but told me I was entitled to a refund as a result. That's where the problem started. I'm now going through my credit card to argue the issue. Below is my rejection of what the Avis "corporate office" had to offer - they were giving me a "free rental day"..... this is NOT a refund..... They also tried to tell me that what I was given was "higher rental" rated vehicle - essentially going against what their own employee told me..... So I informed them I'm not satisfied for the following reasons..... 1) Failure to rectify the issue to the customer's satisfaction and to what would be considered as fair business practices. If an Avis employee informs the customer they are entitled to a refund based on what they see in their system at the counter and since they are the ones that ISSUE THE VEHICLE, then it stands within good business discipline that a refund should be awarded to the customer in the interest of providing quality service. If the employee should not have conducted themselves like that then this is an internal business issue within Avis that should be handled through adequately training their employees vice ping-pong their customers around between a remote field office and corporate Avis. Clearly this depicts that Avis is NOT WILLING to stand behind it's own employees who are not being given full autonomy if the "corporate office" is willing to rollover on their own employees as well as their customers. 2) Lack of transparency of vehicles "rates" and the "rating system". The argument below supposes that I'm to know how or why a Dodge caravan (as an example) is a "standard" van and a Chrysler Pacifica is a "luxury" van.... and then perhaps a Honda Odyssey is a "premium" van. In my book - they are ALL mini-vans plain and simple. Telling me after-the-fact that the vehicle I had is some "higher" level rated rental is meaningless and obtuse. This reduces to a simple counter argument whereby the customer is powerless to respond simply because they are not involved and provided no guidance on how vehicles are rated. This further supports the FACT that the customer is 100% reliant on what the clerk at the counter informs them of and given that the "corporate office" seemingly does not support their own field employees Avis corporate can then arbitrability deny or support what their satellites employees do at their whim or as a situation benefits the larger Avis business. Furthermore, this paints the issue in a different light by twisting the argument into "we gave you a better vehicle" vice honor what their own employee told the customer. I'm not even bringing up the issue of "points" - clearly this process is much too hard to rectify. I will inform Avis here though that when I bring up a "points" issue with most hotels, airlines, and similar they typically award the points after verifying the business transaction vice tell their customers they need to sign up and then opt-in and join some special club.... even if that were true they explain the what/why and then award the points . What I find most distressing is that I have to go through such great lengths here to explain this and essentially get what an Avis employee tells me I'm entitled to. In a court of law the employee would be considered a de facto corporate representative of Avis - it would behoove the business to support their own accordingly. The one day rental is "nice" but this assumes that I will be doing any business with Avis in the future.... should I be? Would you reading this "LIKE" to go through this? Would you expect your family members to have this experience? The basic issue remains. The Avis attendant said "refund" - Avis refuses. I assume I have to take this up with my credit card and online at various review sites. Seemingly this is what Avis desires.​ There's a book that could help here - it's called "Raving Fans" - it's the kind of customers I have, because I treat them better than they expect. It's a great read - and its precepts, if followed, could produce similar customers for Avis if implemented. read more

Very disappointing and extremely unorganized experience. The lines were long, and there seemed to be very little communication or coordination among the employees. Several employees appeared to not care about assisting customers and even abandoned their posts. At one point, one employee was yelling, "Just grab a car," while seemingly not even monitoring which vehicles were being handed out. The attitude seemed to be, "You paid for a Honda? Here's a Lexus we don't care." There was no sense of organization, professionalism, or attention to detail. Overall, this experience was frustrating from start to finish. Management needs to take a serious look at how this operation is being run and how customers are being treated. 2.5 hours later we finally got out of there. read more

Avis Car Rental - Car Rental Near Me - Detroit, Michigan

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Very disappointed with my recent Avis rental at DTW. I reserved a Chevrolet Equinox for a 16-day rental but was given a Chevrolet Trailblazer instead. While I understand substitutions happen, the vehicle I received was covered in dents and scratches and looked like one of the roughest rental cars I've ever been given. Because this was a 16-day rental, I expected a vehicle that was clean, well maintained, and reasonably comparable to what I reserved. Instead, I spent over two weeks driving a vehicle that looked beaten up and poorly cared for. What was even more disappointing was customer service's response. When I contacted Avis after the rental, I was told nothing could be done because I didn't call immediately after receiving the vehicle. Rather than addressing the condition of the car or the fact that I was given a smaller vehicle than I reserved, the conversation ended there. I've rented from many companies over the years and have come to expect better. Based on this experience, I'll think twice before choosing Avis again. read more

Avis Car Rental - Dented back end - Car Rental Near Me - Detroit, Michigan

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This location is always understaffed. I had to wait forever (30) minutes to exit the lot. Other times it was a two hour wait at midnight. However there are times such as yesterday that I just walked over to the car and picked it up. I also love their shuttle service and economical prices to rent a car. read more

Horrible Avis location! I NEVER rent from here anymore on my trips to Michigan because it's always packed, always understaffed and the weekend of my WEDDING, they let us drive off in a car that DIED, leaving us having to scramble and figure out alternative arrangements while trying to host a wedding weekend. It was a complete nightmare that was in no way refunded, no concessions made and barely any true apology just a bunch of "well there isn't much we can do". It was the worst experience with a business and I generally like Avis (anywhere but Detroit) but I will never ever rent there again... I'd sooner ride a bike from the airport before I'd step foot in that dump. read more

I wish I could give a zero. I am forced to use Avis for work and I travel 26 days a month. I am a Preferred Plus customer and have bad experiences with them all the time. The last time I rented at Ronald Reagan Airport in DC I called ahead to make sure there will be someone there for my late plane arrival. They close at 11:00pm. They said they stay on site for 1 hour to give us the car. There were no shuttles at 11:00. They were gone from the offsite location at 11:35. THANK GOD there's an Enterprise Rental Car. Then today, I went to pick up my car at the Troy Avis location, and they have NO cars for me. I need it for 2 days to return at the airport and I'm sitting in their lobby, after paying a Lyft to get here, with no way home except to call another Lyft. No options. No refunds. Avis is TERRIBLE!! read more

Budget doesn't even deserve the 1 star rating it's having me give. I waited 2 hours to get a car. My flight arrived at 10:45pm, by the time i arrived at Avis/Budget it was 11:20pm. The line was outside of the building & not moving. I understand it's busy and there's a lot of events happening, so waiting for a little bit is UNDERSTANDABLE. I wanted in line for 1 hour & 20 minutes, and finally was able to be helped and get the car. Only for them tell me it'll be a 15 minute wait for the car because it needs to be cleaned... it was 12:36am. After 35 minutes they tell me it'll be pulling out front and to just wait outside. We waited an additional 30 minutes outside for NO car to ever show up. We had gone inside once already to let the lady at the counter know no car had pulled up.. she told us to give them a few minutes... It was fairly chilly waiting outside & we'd been waiting 15 minutes outside in shorts & t shirts. Finally fed up after AN ADDITIONAL 15 minutes of waiting i went back in there to tell her there was NO CAR. the lady told us they don't know what happened & just randomly gave us a car that had been sitting in the parking lot. No apologies, no upgrades, and absolutely no cares in the world that we waited two hours to get that car. 1:40am is the time we finally were able to get a car. absolutely ridiculous. -10/10 read more

Avis Car Rental - Car Rental Near Me - Detroit, Michigan

I rented through Budget. Budget and Avis are partners. I took the shuttle over and I had received a text message that said go to Zone 1 in the lot and take whatever car you want. Well- I clicked the link and took a picture of the car I was going to take, and it didn't work. So I checked to make sure I was in zone 1- I was - and I went back and took a pic of the next car and it did not work. The third time was a charm- I was able to book the dodge durango. I went to put my luggage in the back and was surprised to see a full size tire in the luggage area and an old plastic soda cup from a gas station? So I went to the middle seat to put my luggage and I saw more trash. Then I opened the driver side and saw trash in the door, on the floor and a ketchup packet next to the keys. Wow. This car is dirty. I only needed the car for 6 hours so I decided dirty was fine. I got in the driver seat and saw a paper on the dash - an accident report. Wow. So I decided I did not want this car after all because the report said the car was on a spare tire! Sure enough- it was on a spare. That explained the full size tire in the back. So I schlepped all my stuff inside to the office and waited in line. The attendant was friendly enough and fixed my issue and apologized. She sent me from the budget side to the Avis side for my next car. Well I dragged all my luggage out to the spot and there was no car!!!! So I went back to the office to let her know that there is no car in the slot they rented to me. Of course she had to call on the radio to confirm- as if I don't know how to find a car ?!?! So now she gives me another car. It's NOT and suv which is asked for. She said it's a Mazda 3. So I said - is that an SUV? And her response was yes sort of a mix of a car and suv. No. Absolutely not. It's a CAR. It's not an suv. I had already wasted so much time at that stupid lot that I just took the car. I wanted an all wheel drive because I had an hour drive ahead of me and it was 14 degrees with ice and snow on the roads. Luckily the car was clean. But it was a car and not an all wheel drive vehicle, as I requested. What a freakin debacle at this rental company. read more

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My husband corporate card was charged over 2k for a mistake because they charged him someone else's reservation and neisha or whatever her name is has not reached out. This is fraud and if y'all can't get it together we will be taking this to small claims court read more

Avis should change their slogan to: "We'll find something." Returning the car felt like escaping a horror movie... until the sequel showed up a week later. The car was accepted. No damage noted. No concerns raised. Then, seven days later... "Congratulations! You've unlocked a surprise side quest: Pay for a windshield." Apparently, at Avis, your rental agreement lives longer than most houseplants. I'm honestly surprised they stopped at the windshield. Maybe next week I'll get billed for: * The weather. * A bird flying into the hood. * The emotional damage the car suffered while parked. * Global warming. Returning a car to Avis apparently requires: * A 4K documentary. * Drone footage. * DNA swabs. * Three independent witnesses. * A blood oath. * And a lawyer waiting in the parking lot. The best part? The employee accepted the vehicle when I returned it. So either the inspection means absolutely nothing... or it only becomes important after you've left. I don't rent cars very often, but I do know one thing: When the scariest part of the rental happens after you return the keys, you've accidentally created a psychological thriller. I'd trust a raccoon to hold my wallet before I'd trust Avis to close out a rental. read more

Zero stars. Their system went down, no notification given out so I could have avoided coming here while they keep off loading buses from the Detroit airport. There is a huge line. No customer service to tell you what to do or what is going on. I order an uber and then I'm stuck in the parking lot with the uber because the line to get out is so long. This is for one a huge safety hazard as it's similar to a prison and I will never be doing business again with them. read more

Do NOT book at Avis, particularly this location. My reservation was booked in advance for 8:30am and I had to stand in a line that went outside of the building for over an hour. In addition, the agent at the desk did not ask me if I wanted to add insurance or waive liability, etc. and ultimately added those to my reservation without my consent (verbal NOR written). This resulted in my original $404.03 amount (base: $305) increasing nearly to $800 for an older Volkswagen Jetta for a total of 3 days. The car I received was also low by 1/4 a tank of gas, and somehow, even though I returned the tank on full, I was charged a refueling fee. I've called and emailed Avis to rectify this and they have been less than helpful-- still attempting to charge me for additional fees (refueling, insurance, etc.) that I should not be paying for. Save your time, money and mental sanity and avoid Avis. read more

Ugh, this place. My company is a corporate bed partner so I have to use this agency when I fly to Detroit, but ooooomg I dread it. The route between the airport and rental agencies has been under construction for what feels like 7 years. It has never NOT been a construction zone since I've been coming to Detroit. I know to expect a headache when I arrive in Detroit. There was the time (maybe my first time here?) when dozens of passengers got stuck at the airport and several of us took the National shuttle and then walked to Avis because an Avis shuttle didn't show up for over an hour. All the Avis shuttles were hoarded on the rental lot. There was the time they let me pick a vehicle when I landed and it was gone when I got there, but they get a star for never putting me in an EV (which SAT does EVERY. TIME.). I learned from my many frustrations at SAT to just get in any car of the class I actually rented and drive to the exit, but I haven't had to do that here. Then there was the most recent time when on the way in they were taking all the Chrysler Pacificas for recall and no employee would let me into the exit lane to leave. On the way out for the same trip there was no signage for which of 47 lanes to return the cars and I was redirected as I was halfway down a lane, and then nobody came to scan my car so I left... and 6 hours later it still had not been scanned in. I thanked my stars for my corporate bedfellowship that day because the Avis location manager emailed me to check in and I told her what happened and she fixed it. Don't hesitate to reach out to the LOCAL customer service if you have problems, or look up Avis on Google maps and take the shuttle to the next lot over if you can't find an Avis shuttle at the terminal. It's a fix your own problems and fend for yourself place, so... don't rent here if you're not that kind of traveler. read more

Everything! Finding the building was a nightmare. Everything is such a mess. Took an hr to get seen in line. Reserved the car online, paid for the insurance for my trip. Finally get seen and was told they don't take debit cards for payment unless I had a plane ticket. I was told that the extra $250 is for damage and gas. We already paid the damage fees and paying for our own gas. I don't have a cc so I ended up having to leave. Called 3 times for my rental refund but was told their system was down. $450 for day and a half. I only have a 3hr drive . Please don't waste your time on this horrible business! read more

I prepaid for a GLA 250 Mercedes months in advance as a President Club member. When I arrived at the airport, there were no cars available in that class and they tried giving me a Buick, which I refused. Then they offered a Volkswagen, another downgrade. After months of holding my money hostage, these thugs resorted to Prepaid Bait and Switch and completely breached President's Club Contract while no luxury cars were actually available. Instead of driving some pedestrian vehicle, I had to request a full refund and my wife and I carried and walked with all our luggage from one parking lot to many others to rent a car at Hertz paying pretty high rate. If I can't get a car even equal or similar with prepaid and President Club status, I will leave it for you to think what this says about this company. In 2026 so far, I have rented 10-11 days with Avis already and have two more reservations coming up for which I am requesting full refund. read more

Horrible place to rent from. Lobby reaked of pot, pretty sure we all got clam baked in there. The people behind the counter we nice enough, but the absolute lack of organization was absurd. They tried to give us a SMALLER car twice. There were 6 of us, all adults...ummm no. Finally got a car the size I rented, asked about early return (sure, will get reimbursed) and went on our way. Returned car 3 days early, zero check out procedure. One guy said "just leave it, I'll scan it in." This happened to me in Denver (DIA) at Budget so it didn't raise any alarms. Got home, checked my credit card...charged for the whole time. Went to Avis online and they said I needed proof I returned it early. Ummm you guys scan cars in! Called and got 1 day back. DO NOT RENT FROM AVIS read more

I've been renting from Avis weekly since October, and I need to spotlight Tony and Sharlena from the Preferred crew. Over time, they've built a genuine relationship with me and have transformed my entire rental experience. They consistently ensure I have a car that fits my preferences--especially ensuring leather seats due to my allergies. Before, I'd spend time searching for a suitable car, but now they have one ready and waiting for me--clean and perfect. Their professionalism, attention to detail, and consistent effort to make my weekly trips effortless have exceeded all expectations. I can't recommend them enough--they represent the gold standard of customer care, and I'm grateful for their outstanding service week after week. read more

Easy pick up and drop off. My husband received an email while we were flying alerting us of our check in, aka car pick up parking lot #. We made it through the airport to the shuttle pick up location. We waited about 8 minutes (not bad) and the double bus shuttle pulled up with some decently comfortable seating and plenty of luggage racks. We easily located our car in the appropriate parking spot. It was also easy upon returning the car, plenty of employees were on site to get you lined up for drop off. Three shuttles were waiting to take us back to the aiprort. No wait. Why 3 stars? 1. Our car had some scratches we didn't see upon pick up due to it being dusk 2. The car had a funny smell 3. I found a pair of Oakley's under the seat (my cell phone fell) read more

Avis Car Rental - Airport avis shuttle - Car Rental Near Me - Detroit, Michigan

Idris was great, super friendly!!! Helped us pick a car when our original one we had planed was no longer available, got a Tacoma !!! We're pumped read more

Decided to give Avis another try and was very unhappy with my decision! Waited over an hour for a charter bus to arrive and pick us up. Called multiple times to Avis that we were there waiting, mind you this was during business hours so charter buses were flowing pretty frequently with the other car rental services. There were other people waiting as well and calling for the same reason and nothing. Seriously ridiculous! The only good thing was the check in process which was smooth and easy. If it's not one thing going wrong is something else with Avis! I am not likely to rent from here again! read more

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I reserved an EV at Avis DTW on my Avis preferred account and not only was my prepaid car not there,no car at all was ready when my flight arrived without any warning or communication at all. This company has horrible service and does nothing to improve OR be accommodating to customers! I will never rent from them again at this location and would advise others to seriously avoid them. So totally unprofessional. read more

The customer service was terrible. I pre-reserved my vehicle yet when I got there it was gone because my flight was delayed by 45 minutes. I told him that I had fast break and was told that I was scammed and they tried to recharge my card again when I asked, can I please show the attendant where I was already charged and what my fast break was after me going back-and-forth with her for almost 10 minutes. She then understood it canceled my first charge and recharged me. It's just something I shouldn't have had to go through when I was explaining to the woman and even offering to show her proof only for after that to happen still having to wait over an hour for a vehicle overall it left a super bad experience for me and I use Avis corporately a lot so it's definitely this location not the overall company read more

I've rented Avis rental cars for maybe 15 years or so, and usually without any issues. This facility was the absolute worst today- if you are preferred, you are directed to pick out a car from a specific row, however, that row only had two cars in it. When we walked up to the first car, a worker rolled their window down (as they drove by) and said don't take that car- It has an oil leak- We are going to move it. So there was only one remaining car in the row. So we went to that car put our luggage in and went to start the car and of course it was a totally electric car and had no charge and said it would run for only 12 miles. so we ended up going back to the office area where there was a huge line of people, all preferred, trying to figure out what car to take. It was freezing cold and there wasn't enough room for us initially to be inside the warm building so we stood in the cold for about 10 minutes before the line moved at all. The car they ended up giving us was also a hybrid and while it did have a full tank of gas, it was not charged at all so there is no way to use the electric feature. I have no idea what the issue was but they were working through each rental individually as if you were in a regular line and had no relationship with the company whatsoever. I've never seen a back up like this where preferred cars weren't ready and an assigned spot where you could just go get your car and leave. Very bizarre. They have so many levels beyond preferred, like presidents and reserved, etc. that it seems beyond anything anyone could maintain Conservatively, I would give it 45 minutes that it took us to get through the entire process until we could get in a car and leave. Absolute mess. read more

We booked the car back home and paid for it online. We were at the Detroit Airport and waited for the shuttle to take us to the rent a car center. We must have waited 20-30 minutes. When the shuttle finally arrived she told us that two drivers called in sick, so they were short staffed. When we got to Avis getting the car was fast. The agent just asked for the confirmation number, driver's license and a deposit for the car. When we got back the car it was nice and clean. The only thing was the light came on for an oil change. read more

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I recently had a terrible experience with Avis car rental at dtw I would rank it to be one of the worst I've had in general, not limited to car rentals. After check in I was asked to go to the row and pick a car of my choice mind you all the cars were dirty and not in an acceptable pick up condition for the next customer. the car l had to pick up to accommodate the size of my family and the luggage size was a jeep grand Cherokee. the exterior of the car was covered in dust and mud so did the tires and the interior was not vacuumed or detailed neither fast forward to the return day I requested an extension due to flight delays I was required to pay an additional charge of 194$ to extend for 4 more hours and it actually gets even worst from here I was charged to my credit card 250Şvwithout my concent in cleaning fees under the stipulation that there was a stain on the spare tire while I never even checked for the presence of a the spare tire neither did i even need to. I'm at a loss for words to describe my discontent and disappointment with the service and the the standards at which the business was conducted I feel I was a victim of poor practice and conduct of business. I would rate my experience as a zero and I don't recommend to rent from this company at all. read more

Worst rental location in America. As a president's club member, you get treated like crap and no car is ready so you have to wait one hour in line. Avis is a joke. Worst rental company in America. read more

Avis Car Rental - Been waiting for one hour. Screaming customers. Angry customers. Not enough agents. - Car Rental Near Me - Detroit, Michigan

I would go with any other rental company. Been here multiple times and the line is out of control every time.

My experience renting a car here was top notch. Mayci especially was a huge help, made the process smooth and easy. She was very personable and helped me pick out the car I wanted and the whole process took a very reasonable amount of time. I was practically in and out! I've been using Avis for several years now and I'll be back to this one the next time I need a rental. read more

I arrived here at 10:30pm on a Thursday and picked up my car fairly quickly. There was a long line to exit the lot. While waiting I noticed the car only had a quarter of a tank. When I got to the line I asked the attendant to please make a note so I don't get charged. He said I would be charged and needed to re enter the lot and go get gas. So I went back in to find the gas pumps. There were no employees around so I started filling the car myself. While filling the car an employee did come out and tell me I'm not supposed to be doing that. I explained the situation and he just said oh okay and walked away. No offer to help. Then I drove back up front and had to wait in the long line again to get out. I was around 11:30 before I was finally able to drive away. In the daylight the next day I noticed the car had not been cleaned either. read more

Avis Car Rental - Given a car with a quarter tank of gas - Car Rental Near Me - Detroit, Michigan

Highly upset that Avis insisted I got the car on a full tank of gas, when in fact, it was one click below half. So, when I returned the vehicle, I returned the gas tank on half. The rental vehicle was being used by 7 of us on a group trip. Multiple people took turns putting gas in the car on the trip, with different payment methods(cash and card). If I had to guess it was about $140 in gas total while we were in Florida. Anyways, after returning the vehicle there was $115 extra charge than what was promised on the day of the rental, and of course it was for a fuel charge. When calling Avis to dispute this, they wanted proof of purchase of fuel on the trip, now that doesn't even make sense to me. What does it matter how much fuel we put in the tank on the trip? How can I get evidence in statements when multiple people took turns paying and used different payment methods. The issue was that Avis lied and stated when I received the car the first day, the tank was full. And wasn't. This experience taught me to always take picture evidence of odometer and tank when renting first day from airport. Or else you're out over $100 in fuel charge, which Is also wild because when my group filled the tank full on the trip it cost $80 total. Rip off. Read other reviews online and others had similar experiences with Avis. read more

Zero stars. Do not recommend. Our flight was nearly an hour late landing in Detroit. It was very late and we wanted to get to our hotel as quickly as possible. Signs to the rental cars were not well marked in the airport. Once we found the rental car buses, we waited and waited and waited for an Avis bus to come by. Three Hertz buses came by before a single Avis bus came by. We waited over 20 minutes for an Avis bus. It was a solid 10 minute ride to the rental car area. Upon arrival, we were horrified to see that the line in the building was wrapped around three times and out the door. We waited in line just shy of an hour only to make it through the first of three loop rounds. At that point there was no way I was waiting another hour or two to pick up the car. So we called relatives to come pick us up and I canceled my rental. I will say the two people working were doing their best to try to move through the line, so but they just did not have enough staff for the amount of people that they had in line and based on other reviews in yelp, it looks like this is a common occurrence read more

Arrived at the Detroit Avis lot. No preferred vehicles ready. Everyone is standing in line at the regular registration, 25-30 people deep. Only one agent on duty. No one in the express assign area which is what is on my reservation. Supposedly waiting on cars to be washed. This is 1130pm at night. Plenty of cars in the lot. WHAT IS WRONG WITH THIS PLACE?!?! This is a second time this year. A lady in line said it was her fifth time in less than three months. A gentleman said he travels thru here and it happens frequently. YOU NEED TO FIX THIS OFFICE! Fire the management. Hire more workers! Use data analytics to show you HAVE A MISMANAGED OFFICE! YOU HAVE DROPPED THE BALL AND YOUR OFFICE IN DETROIT SUCKS! NOT RECOMMENDED AND SHOULD BE A NEGATIVE FIVE IN THE RATING. UPDATE: yep, they added insult to injury, digging a bigger hole for themselves. So last night instead of continuing to wait after 1245am (and by my place in line I would have been there till 3am) I took a shuttle back to the airport and caught a hotel bus. Reset a pickup for the next morning. 30 minutes before my "window" closed, they canceled my rental. And they couldn't accommodate another car. (Or maybe wouldn't.) Another nail in their tires! This place sucks. read more

Our reservation went very smoothly! Ashley was very nice and a pleasure to be around! very quick and understanding! return day was just as pleasant! i have been using avis rent a car for over 10 years and every time it has been perfect! From start trip to return day, ASHLEY GREEN ensured a safe trip & made the rental process very easy! Very thankful! Big thanks to AVIS read more

Horrible!! Made a reservation weeks in advance as a Preferred member. Got you the preferred to ask and they told me that my reservation was canceled because I was late. Not true! My flight was 20 minutes early. And the preferred counter says choose any car and two rows so I did. Got to the exit and the security guard told me that the car was an alert one which means that it cannot be rented. Had to go back to the regular counter or somebody had to input my reservation all over again. Then the credit card machine went out. Had to go to someone else who had to enter the reservation from scratch again. 30 minutes later, still don't have a car. Never again! read more

Terrible wait, only 1 person working the desk, 15 people ahead of me when I first got in line. 1.5 hr wait To get a vehicle. Do better Avis, this is an embarrassment. read more

Avis Car Rental - Car Rental Near Me - Detroit, Michigan

If you're looking for a car rental location at DTW I absolutely cannot recommend this place. I would say the only good part of the experience was that the shuttle driver from the airport was very friendly. That's where it ends. I arrived at 10:30 on a Friday. There are about 10 or 12 service kiosks at which employees could theoretically serve the volume of customers who are surely looking to rent a car over the weekend. But how many employees were working? Two. Surely they were working with vigor and enthusiasm to help get the line that extended to the door serviced as quickly as possible. Nope. It took me two hours to reach the counter. Absolutely ridiculous. I am in town for a quick day work trip. I wasn't counting on the car rental picking up being a quarter of my time. They need to hire more (and better) employees immediately. read more

Avis Car Rental - Only two people serving both Avis and Payless customers. - Car Rental Near Me - Detroit, Michigan

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Moses was great and was the most helpful. He was able to get us in a car quickly and out the door

Awful customer service- in person, on the phone, and email. The robots all said "I'm sorry" but offered little help. I'm sorry I will never rent from Avis. Key fob battery died. Car was dirty. Lot is difficult to navigate. Last day of trip was ruined because of the uncertainty of the fob would unlock the car or turn on the engine. I'm sorry does little to make up for the stress and inconvenience while on my vacation. read more

This was a terrible experience. Our flight arrived on time with no issues, but then we spent over an hour at the rental car facility. Truly a miserable experience with a 19 month old. read more

Had to wait in line for over 2 hours at 2am, which was beyond frustrating after a long travel day. Only one person working the counter, and no clear signage or instructions on where to go or what to do total chaos. To make matters worse, the bathrooms were filthy, which just added insult to injury while we waited. The car itself was fine once we finally got it, but the pickup process and conditions were unacceptable. Avis really needs to staff better and clean up their facility. read more

Avis Car Rental - A Line - Car Rental Near Me - Detroit, Michigan