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    Dollar Car Rental

    1.5 (94 reviews)

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    Michael B.

    I returned our rental car on April 10. I went up to the dollar/thrifty rental counter and spoke with an agent. The agent was very helpful and figured out that it was an honest mistake and corrected the charges. The agent explained that since I paid for gas ahead of time, the person at the exit, when I originally picked up the rental car, inserted $100 fuel charge in the wrong cell (vehicle upgrade box), which added $800 plus another $97 for tax and concessions. The agent also said that if this was a shady transaction, he would've rained hellfire on whoever did it. Also, the agent explained they had some new people working the night that I originally picked up my rental car, which is probably why this mistake occurred.

    Rick Vincent C.

    The wait was long like everyone else had mentioned but that's something to expect if you want the cheaper price that's offered by this rental company or you can opt to pay the $100-150 difference in vehicle for a spot without a line. Despite being in the line, everything else was good. The rep was very helpful in choosing my vehicle. I ended up paying for my reservation ahead of time but upgraded when I got there based off the reps recommendations. Aside from the wait, everything else was great. Knowledgeable rep about car sizes and was super nice. Just wish I could remember his name. On the day I visited, there were 4 reps working. Went down to 3 (someone probably took a break), but then ended up with 5 reps checking people in by the time I got to the very front.

    Storefront (08/11/24). #DollarRentACar #CarRental #Honolulu #Oahu #Hawaii #Airport #Travel
    Jeff B.

    (Rented 08/11/24 SU @ 12:00pm - 08/29/24 TH @ 12:00pm): This car rental certainly wasn't a dollar! Honolulu's Daniel K. Inouye International Airport's Dollar Car Rental location offered the least expensive option through AAA, so I simply went with them. I wasn't brand-loyal when it came to renting a car like I was with my beloved American Express, JP Morgan Chase, or Hilton, or Quiksilver, so whoever gave me the best deal had my business. Were my dollars well-spent during this particular car rental experience!? PURCHASE Standard Category - Chevy Malibu Blue Sedan For 19 Days ($765.73... or approx. $40.30/day): This was relatively the off-season and an extended rental period, the price was rather reasonable for this car category (e.g. 5 passengers, 3 bags, 2/4 doors, automatic, AC, unlimited mileage, counter shuttle). The initial base rate was approximately $450.90 ($23.73/day) with unlimited mileage as long as you returned the vehicle full with gas, but the various fees and taxes that totaled $314.83 was extremely excessive. Otherwise, I had no issues with the car which was relatively new and had all the new standard bells and whistles https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=288&select=SoMLeONGEMCaiEM42_aYzw and easy to drive. I wished the cup holders fit my 32oz Hydro Flask. Drive safely and buckle up! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=312&select=6gk5WN67z8fduG8vtZq_Rg SERVICE I placed my reservation online at AAA.com and prepaid for everything (actually, the amount was held on my card and then finally charged when I returned the vehicle). However, things began to bottleneck when I had to visit their office (only two counters open with a quickly-growing line) and personally meet a very helpful associate who talked me through everything, eventually handed me the keys, and directed me where the car was parked. Once I gave the necessary inspection and walkaround, I hopped in, drove to the exit, a gentleman verified my ID, scanned the barcode on the windshield, and off I went after he raised the security bar. Returning the vehicle was super easy! I was greeted by an attendant as I pulled in, emptied my belongings, the car was quickly inspected, I was scanned out, and shown the direction where to catch the shuttle to my terminal. I highly recommended that they consider an app-based check-in/check-out system to loosen up the bottleneck. Avis had done it perfectly, but their rates were too high at this time. Just a suggestion - mahalo! PARKING (N/A) Although the airport in general had parking for incoming and outgoing travelers, in this particular case and instance there was no parking and in fact wasn't necessary; you were picking up or dropping off a vehicle for goodness sake - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE Located within the Daniel K. Inouye International Airport complex across from the terminals in a car rental specific area filled with other competing companies, their office was a simple large boxy layout with a switchback https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=312&select=D8-Ao6Kmz70pcORRjR4oJw customer line. Afterwards, you entered into a large concrete structure and took either an elevator or escalator to the designated floor where your vehicle was located. When you returned, you drove up several floors to your designated area https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=HB_foYGmfnQzA7W5QGBIIA filled with other cars parked row upon row. Plenty of natural lighting came through all the surrounding openings during the day while plenty of soul-sucking fluorescent lighting filled in the rest at night. There were no TVs or background music. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=312&select=rTmt8l6KVW8FwrNrDHMl8Q ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Dollar Car Rental's Honolulu International Airport location worked perfect for me and my needs and would definitely consider them again. The nice car and straightforward service (again, please consider having an app to move things along even more smoothly) won me over; however, the rates had very little to be desired albeit somewhat reasonable all things considered. It was fun buzzing around in "someone else's" car for over two weeks! I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $766.00 BEFORE any discounts and/or tip). And, although I used a different card, they accepted my credit card of choice... AMEX! 4.0 STARS

    2020 Camaro SS (32K miles & bald tires) - VN
    Vince N.

    I thought I reviewed all possible RAC businesses at HNL but I guess not! Hotwire is my go-to site for RAC's which is how we ended up here. EXPERIENCE: Catch the generically-named Rental Car Shuttle as any of them will take you to the RAC facility. The 8am hour on a Saturday was a beautiful time to arrive as there was no one in line. I was in an out in five minutes. The female agent seemed unfriendly at first but turned for the better as time went on (I'd probably be stoic too having to deal with assholes all day long). No high-pressure upselling of category or insurance, just bing, bang, boom - exactly how I like it! We headed down to the first floor for our rental. The male associate scurried out from his post and walked me to the staging area. He told me to "Take the gray Camaro". We got a gray 2020 Camaro SS with 32K miles on it with bald tires. I didn't think RAC companies kept cars this old but everything was in working order sans for numerous dings and scratches. Driving this thing was like driving in a coffin. The windshield is so small, the dash high and roofline low. But, it had a great exhaust note when firing up thought came with horrible MPG's. Return was smooth and quick. OVERALL: Aged rental but sufficient everything else.

    2 hour line to get a car
    Daniel S.

    They take your money and don't have cars for you, now I have to wait 2 hours to get it. And they simply don't care. They will take your money, but won't give you a car. I'm loosing an important meeting because of this.

    Luggage that was stolen: it's worth 100 dollars

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    Ask the Community - Dollar Car Rental

    Review Highlights - Dollar Car Rental

    Shout out to Arnel who really embodies the Aloha spirit and got us our car in no time with a happy smile and demeanor!

    Mentioned in 2 reviews

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    Discount Hawaii Car Rental

    Discount Hawaii Car Rental

    4.6(89 reviews)
    0.2 mi

    You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

    I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

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    Discount Hawaii Car Rental
    Discount Hawaii Car Rental - Breath taking view at Paradise Cove

    Breath taking view at Paradise Cove

    Discount Hawaii Car Rental - Rented this awesome convertible stang at a great price thru this awesome company

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    Rented this awesome convertible stang at a great price thru this awesome company

    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.5(240 reviews)
    0.2 mi

    Kudos to SIXT Rent A Car! Upon arrival I was told they didn't have the vehicle I had originally…read morebooked through Booking.com. The lady said not to worry, she had other vehicles available at no additional charge. I ended up getting an upgrade- BMW X5! Not to shabby! Overall, I had a great experience! I was in and out of SIXT rental within 15 minutes from arriving! Staff were friendly, quick and efficient, not to mention accommodating! It's located upstairs in the parking garage adjacent to the airport (very convenient). The car itself was in mint condition, clean and practically smelled brand new! Plenty of legroom and luggage space. We definitely felt like we were driving in style around the island! So thankful to SIXT and their staff for kickstarting our vacation on a happy note! It's true what they say, having your own set of wheels eliminates the stress of waiting for rideshares or adhering to rigid public transit schedules- Mahalo SIXT!

    The "manager" Andrew, accused me of aggressing an employee by saying the word "crap". I did not say…read morethat, I was not even angry or frustrated. He came out of nowhere to tell me, aggressively, why they need to check an id that had been scanned multiple times previously. I don't understand what even happened! Because I was confused and upset about being wrongfully attacked, I asked him to clarify his accusation. He escalated by repeatedly telling me, "you can't even admit that you said it" and I said, yes, because I don't ! He would not engage with me or my husband in coming to a meaningful understanding. My husband and two teenage children both said they did not hear me say this and came to my defense. He would not admit he could have misheard. He shut me down and repeated that I was denying it and that I couldn't admit that I "cursed" at his employee. He ended with sarcastically saying, "why don't you leave and enjoy your vacation." I don't say the word crap, because it's a crap curse word. I use better, more adult curse words. If I was frustrated, the room would know. What manager is trained to escalate? This person should not be in a front facing position. I'm kinda floored that he chooses to be in customer service, because if he is starting g a fight with a not that annoyed middle aged lady, how does he handle an enraged man? I doubt he would have had this interaction with a man. I wasn't even mad, it came out of nowhere I think he must have heard my kids or another customer say something 'cause it's not what happened and my whole family was witness. I'm sure everything is recorded - check the footage. You're an angry man, Andrew, shame on you. Sixt has been made aware of the situation and I do really hope they watch the security footage. Also, Andrew, crap isn't considered a curse word by any means (even though I didn't even say that!) Get your crap together - I can say that even on yelp and it's not considered offensive. Unless you don't have your crap together and then yes, you should take offense.

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    Sixt Rent A Car
    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car - Nice ride!

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    Nice ride!

    Hertz Rent A Car - No wonder this place is so clean. They are not using it!!!

    Hertz Rent A Car

    2.3(531 reviews)
    0.2 mi

    I've rented a car from here 3 times and I was mildly disappointed every time. The selection is…read morealways not to my liking. Their car seats for toddlers are slim pickings if they happen to have them. Seriously only keep renting here because of corporate discount/aaa and the convenient location by the terminal and ease of returning but man I do not look forward to getting their clunkers

    This location has gotten really bad. As a President's Circle member, I have rented 3 times in the…read morepast month here and each time was worse than the other. -On 2 of the 3 pickups, they only had 2 cars available in the Presidents circle section and one of them one night was broken. -The cars are overall very dirty. I had to go to a gas station andclean all the windows right after I picked it up. -One car was missing side paneling. -One car showed Full when rented. I drove 3 miles and it was suddenly below full but they expect you to return it full to the top. -I have had good service from both a larger and older gentleman there. However, there is one young black NIkki Minaj wanna be girl who works there who has the biggest attitude problem that you've ever seen. She is hostile, rude and unfriendly. She walks around chomping on her gum while yelling at everyone. She checked me out one night and it was the most hostile experience ever. She wasn't paying attention but then would snap at us. She needs to be let go immediately because she is costing you customers. However, it's not our fault that she wasn't attractive enough to be a stripper and had to work there instead.

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    Hertz Rent A Car
    Hertz Rent A Car - Brand new car. They said.

    Brand new car. They said.

    Hertz Rent A Car

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    Budget - Once you are with a representative it will move quickly.

    Budget

    1.9(542 reviews)
    0.1 mi

    As a previous Budget customer, I'm sorry to say that I won't be returning for my Oahu rental car…read moreneeds. Over the years, I've rented from Budget several times and always found them to be economical, efficient, and easy to work with. Unfortunately, my last few experiences have shown a noticeable decline. The lines have gotten longer and longer, which initially led me to start exploring other rental companies. For this trip, I ended up shopping based on price and was surprised to find Budget's rates were no longer significantly cheaper than the competition. I reserved a Toyota Camry or similar, only to be offered a Nissan Maxima or Chevy Malibu upon arrival. When I asked about the Camry, the agent told me that Budget doesn't carry Toyota vehicles. That response left me confused--if that's the case, why are Toyota models featured on the website? I understand that specific vehicles aren't guaranteed, but advertising vehicles you don't even carry seems misleading. The bigger disappointment was the condition of the car. While it looked clean from the outside, the interior told a different story. There was trash under the seats, mud in the trunk, and dust across the dashboard. It was obvious that little to no attention had been given to cleaning the inside of the vehicle before it was rented out. Everyone can have an off day, but this experience felt more like a lack of pride in the product being delivered to customers. With pricing now comparable to other rental agencies and service quality declining, I'll be taking my business elsewhere on future visits to Oahu.

    With our Alaska card we found some deals on car rentals through the Alaska website, and we were…read moreable to book a Jeep Wrangler for a fairly decent price for our 6-day stay on Oahu. When you arrive to the airport, you'll have to hop on a shuttle that will take you to the rental car center. Once we got there, we got in line to check-in for our car. Once you are checked in, they'll give you a spot number which has your car. This line moved pretty quick. However when we got to our car, we noticed that the seats wouldn't fold down, which was an issue for us because we had our golf clubs and needed the extra room. We went back to service counter near where the cars were and they were able to switch us into a bigger Jeep at no extra cost. It took a little bit of time as there were a lot of people in line here but it was well worth the wait. The new 2026 Jeep Wrangler Rubicon was such a nice drive and was easy to navigate while driving. Definitely a car worth getting especially if you have some bigger pieces of luggage. Drop off was a breeze and everything went as smooth as one could want for a car rental. I wouldn't hesitate renting from Budget again.

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    Budget
    Budget - Dirty

    Dirty

    Budget - Expired tags

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    Expired tags

    National Car Rental

    National Car Rental

    4.2(281 reviews)
    0.1 mi

    Efficient, fast, friendly, great service. Easy pick to find a car based on your level. This…read morelocation was great w ceiling fans, Clean garage, 3-5 min walk from baggage claim from Terminal 1. When you return the car you can take a shuttle that takes 5 min to get to Terminal 2. But you can walk to both.

    Made reservation via American Airlines using my hard-earned points. We specifically requested a…read moreMini-van and paid for it accordingly. However, on the print out it read something weird like Dodge Durant or van/minivan. We arrived at the ticket counter and the staff properly checked us in, but when I specifically asked about this oddity, she avoided answering and directed me to her team upstairs who gives out cars. When we got to the garage, other companies had a team member properly giving their customers a friendly Hawaiian welcome. Not National! We headed to their kiosk and had to hunt around for someone who worked there. They are clearly understaffed and poorly trained. The man who finally helped us also could not answer my question about the reserved Minivan. He tried to offer us a standard-sized SUV and claimed it satisfied what I had reserved. No way! Our family had specific reasons for reserving the van during this trip. He kept trying to get us out of the way by saying. "It will be a wait for a van". So....you didn't know we were coming? What's the point of a reservation?!?!!? Anyhow, we got passed around to a couple other staff who kept trying to play the same game and we kept insisting that we ordered a van. It took 45 minutes longer to get what we reserved. Not happy with undertrained staff who are free to hand out the wrong class of cars vs. what customers paid for. Very poor customer service and bordering on fraudulent business practices. If I didn't have to use this company to use my airline reward points, I would never have reserved with National. I urge you to avoid using them. I have much better experiences in the past at this very airport with their competitors, namely Enterprise or Budget.

    Photos
    National Car Rental
    National Car Rental
    National Car Rental - Oliver was awesome!!!

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    Oliver was awesome!!!

    Avis - This is the line of folks who are waiting for cars to be returned (there were over 50 people)

    Avis

    2.1(311 reviews)
    0.1 mi

    Easy to find rental Pleasant people with Aloha…read moreFast and easy check out Reasonable price

    Absolute LIARS…read more I've rented cars many times and this was my first experience with Avis, which I booked through Costco Travel. The first car they gave me was a Dodge Durango. Three of the seat belts were DEFECTIVE (belt could be pulled but very slowly retract), rendering it completely unsafe. We exchanged the car the following day and were given a Chrysler Pacifica. The van was TRASH when we received it. Dents, scratches all the way around. A leftover empty plastic water bottle was still in the back. There was sand in the car. I'm not sure how this even passed "servicing." They said it was the only van they had left, so we went with it and got through the rest of our trip just fine. At return, while we're still going through the terminal, we receive a damage claim. What a joke. Their car already had all of these damages before we even left the parking lot. The mileage they claimed wasn't even correct. On their report, they claimed we drove 13,412 MILES during the NINE days we had the car. That is how many miles I put into my car over a WHOLE YEAR. For the record, our actual mileage driven was 248 miles. Thankfully, I have photos of the car documenting the damage already present when we received the car.

    Photos
    Avis - Nissan Gray Altima Compact Sedan - Existing Boo-Boo $1,030.98 (05/12/23 - 06/02/23). @Avis #Honolulu #Oahu #Hawaii @Nissan #CarRental

    Nissan Gray Altima Compact Sedan - Existing Boo-Boo $1,030.98 (05/12/23 - 06/02/23). @Avis #Honolulu #Oahu #Hawaii @Nissan #CarRental

    Avis
    Avis - This how the car looked when I picked it up.

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    This how the car looked when I picked it up.

    Dollar Car Rental - carrental - Updated June 2026

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