Remember the name is Thrifty (partnered with Dollar at this location) so you are not going to get white glove service. We waited about 45 minutes in line to get our car since there were only 4 desks staffed of the 9 or so that were available. Staff was fine and provided information and options as expected. Once we were done at the counter we went downstairs to get our vehicle and waited another 15 minutes there. I would recommend that you plan about 2 hours after flight landing time to be driving out of this airport. I am sure other rental companies might be faster but for me the value was worth the additional waiting time. Just plan accordingly and you won't have any problems. My car was clean and in good shape and had no issues for the week I was on the island. read more

Just entered the rental office and I walked into 25-30 people waiting in line with only 2 associates working the counters. I total understand the island life considering I grew up in the South Pacific, but this is ridiculous. Bad customer experience and so much pressure for the 2 associates to have all eyes on them who does not own the responsibility of staffing appropriately. Where's the management presence? Last time using Thrifty Car Rental. read more

Thrifty Car Rental - A full house lobby of customers with only 2 counters open. Bad experience! - Car Rental Near Me - Honolulu, Hawaii

Incredibly dissatisfied with thrifty. We got our car rental in advance, WE PAID in advance. Our flights got delayed. We got to the car rental and it's closed. No one to be found. There's a few names on the screen to get your car ours is not in there. Tried to call, tried to get assistance and couldn't get anywhere. Stranded at the airport, now we have to pay for another rental company so we can finally leave. If I could give 0 stars I would. read more

Thrifty Car Rental - Car Rental Near Me - Honolulu, Hawaii

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NO CARS! They could have the cars that were reserved ready for pick up. It was bad enough that the line for reserved cars was an hour long but then we had to wait several hours for them to bring the car up with every excuse in the works. First they said it needed to be washed then it was out of service then that they overbooked. If you came to Hawaii to spend half a day at the Thrifty rental garage then book here - otherwise book another rental company. read more

Thrifty Car Rental - Over 60 people waiting around for cars since they overbooked their cars. - Car Rental Near Me - Honolulu, Hawaii

You GET WHAT YOU PAY FOR! this saying is so true. I got such a great deal saving up so much on a rental car and expected to deal with disaster unwelcome inefficiency staff. Even that I still feel their system is so organize and unprofessional. The check in for Thrifty is on the second floor, the staff at the check-in is good even long line and waiting time. When I go down to pick up the car is the real disaster. Staff down there is so inefficiency and don't care anything. They told me it can be half hour or hours waiting because my car is not ready yet even, I booked everything in an advance. After waited about 45 minutes, I got a dirty car with some damage and different model I picked. I took all pictures in case if any tricky charge after I drop off to prove that the car was already damage. Service when I drop off is also terrible. Robo service none helping or try to communicate only thing the guy does is walking away and I have to run to him to ask the question. Overall - I'm ok. like I mentioned from the beginning. No free stuff, no service beyond the price. I can't say it was such a good experience but with the price I save I can spend more toward fancy stuff. read more

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Just the ease from catching the shuttle to doing the check-in and paperwork to picking up the vehicle and returning the vehicle, it was just a breeze very pleasant read more

Super long line to get my car (this is with a reservation) I waited over 90 minutes. They are actually Dollar AND Thrifty and they only have 1 person at the booth for both "companies". One other employee dilly dallying on a golf cart and one person at the gate checking your rental papers to make sure you got the correct vehicle. These two companies don't care about you or your time and experience. Either rent with another company or choose the express vehicle pickup option if you are given the option. read more

Thrifty Car Rental - Dollar Thrifty car rental - Car Rental Near Me - Honolulu, Hawaii

Customer service was amazing. I was nervous because the reviews were sketch, but we landed around 0930 on a Friday. My husband rode the shuttle and picked up the car effortlessly. It had a few cosmetic things and nuances typical in tropical weather on pick up that we took pics of before heading out but the Durango rode well no mechanical issues. We also returned it seamlessly and got the rental receipt without added charges. It was a regular 7 passenger rental with no long wait times and the car was ready as promised and we were charged as agreed when we returned it :) My husband forgot his AirPods at drop off and went back and the employees had looked and found it and returned it. My husband wished he had cash to tip them. Mahalo ! read more

Thrifty Car Rental - Car Rental Near Me - Honolulu, Hawaii

Worst car rental experience ever! I waited OVER AN HOUR at the desk and then another 20 minutes downstairs for my car. No one working there GAVE A FLYING $&@"! I will never rent with THRIFTY again read more

Absolutely horrendous experience renting a car here and we made a reservation in advance on orbitz. We rented cars many other times throughout the US and internationally and never had an experience like this. Flight landed at around 2, the. We got in the rental car line around 2:20. An hour to get to the rental desk with only 2-3 staff working. Then over another hour waiting downstairs to actually get a car. Hungry, tired, never again. I wish I had read the reviews ahead of time which all say the same thing about the wait times. If you make a pre paid reservation a car should be available right away. Also look at the picture, we got a decent car - but there is a plastic rear window trim loose. read more

Thrifty Car Rental - Loose window trim on rental car. - Car Rental Near Me - Honolulu, Hawaii

if you want to waste a day standing in line, book here. Lines terrible and moving as slow as possible. Hiding behind the glass. Lines upstairs, downstairs, and to take care of out. Took hours. read more

If i can give this fckn business a zero star i would. Their customer service sucks!!! Waited in line for 1.2 hrs and another 30mins to get the car!!!! They should go out of business!!! This is fckn ridiculous. read more

Rented from Thrifty at the Honolulu airport and had a pretty frustrating experience. It took about an hour just to get to the counter and complete the pickup process, and then the car still wasn't ready. I ended up waiting another 45 minutes before I could actually leave with a vehicle. After a long flight, that kind of delay is pretty unacceptable. The process felt disorganized and poorly managed. I'd definitely think twice before renting from here again. read more

Horrible service. Don't rent here!!!! Giselle is the manager and was not helpful. The primary driver has to use their own credit card to pick up the card (must be in their name). It cannot be your spouse. If you use your debit card there is a $500 hold (even if you prepaid). We have never rented at Thrifty or Dollar and never will again. We even checked in ahead of time and uploaded all of the information. You are better off going to Budget or Avis even if it's a little more. AVOID read more

Spent 5 weeks on Kauai with a rental car from Thrifty. No problems. Staff was efficient both when renting and returning.

Waited for over two hours to get a car and this is with reservations. Staff was dismissive and do not seem to care

"... you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them!" - Jerry Seinfeld Da Scene: Came back home after 3 years and was anxious to make a stop @ Sugoi's on the way to the hotel. In a major side track, we're stuck @ HNL, waiting on a CRAZY line. Must be 50 folks in front of me... only ONE guy for a while, then one joined him: 45 mins. in, I'm about 1/2 through the line. OMG... another line, waiting on a car... isn't the reservation supposed to HOLD the car... WOW... 2-3 hours for a car... maybe.... left in a taxi to checkin @ the hotel, going back later to hopefully get a car. Will update after we get the car... pray for me!! Da Rental: Da Service: read more

Thrifty Car Rental - 50+ folks in line, only ONE service rep. - Car Rental Near Me - Honolulu, Hawaii

Thrifty is located in the rental car area right next to the airport and super convenient! You're able to take a free shuttle to the area, and if you check in online, you can go straight to the parking lot and grab your car and go One thing to note is that if you get the mystery car option, you'll likely end up with a very large truck, as I did. I was told that for the most part, you'll receive a car like the Ford F250, which can be unwieldy and difficult to drive. Otherwise, my experience was pleasant! read more

Flight delayed. Called to make sure car would be available and accessible, as I am travel g with my 5 year old. Gentleman reassured me car would be available, even if I got in after midnight, MULTIPLE TIMES. Guess who is stranded at the airport with a 5 year old at 2 AM. Thanks Thrifty. Don't waste your time and money with this company. Complete lying garbage! read more

I was super nervous about renting from this location after reading the mixed reviews. Was very pleased about my rental experience from start to finish. Flew in from outer island on a Friday and was only renting a car for the day to work. Arrived at the rental car facility around 7:30am with no line. I already pre-paid for my rental through a 3rd party vendor and the hold deposit was around $200. The desk agent that assisted me was friendly, fast and efficient. When I got down to the garage, I walked right over to the car that was assigned to me. The condition of the car was okay. There was a dent over the wheel that I took a picture of to ensure I wouldn't be charged for damage. Renting early on a weekday was a pleasant experience. read more

Normally we don't check in our luggage and go straight to the rental car pickup and pick our car up quickly. I suggest you or someone else picks up the car and the other one waits for the luggage. We landed at 12:15 and left the rental car pickup at 2:30pm. We waited about 10 minutes for our luggage. We headed downstairs to the Thrify office. There were probably 30 plus customers in line. I think there were 4 agents working. We were there for over an hour. After finally getting a slip of paper from the agent we were to told to go downstairs and hand our paperwork to the agent so we could get our car. We waited another hour and finally I asked the agent how much longer it would take to get our car. She ended up upgrading us to another car . 5 stars for the customer/agent interaction. They were truly patient and kind is such a stressful situation! Thifty needs to get their act together! read more

Thrifty Car Rental - Car Rental Near Me - Honolulu, Hawaii

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This was by far the worst car rental experience I've ever had. I booked my rental through Expedia with my flight, expecting a seamless process, but it turned into a nightmare. First, the app wouldn't let me check in to go straight to my car as promised, so I ended up waiting in line for an hour while already jet-lagged. When I finally got to the counter, I was told I'd have to pay an additional $700 because I'm under 25. This extra fee was never disclosed in full anywhere during booking--it only vaguely mentioned that there might be a fee. Springing $700 as a "surprise" at the counter feels like a huge rip-off, especially after I'd already paid for the rental. Without any other choice, I had to pay the fee on the spot. Then came another hour and a half wait in the garage, surrounded by frustrated customers also waiting for their cars. When I eventually got mine, it was in poor condition--banged up, missing siding, and with only half a tank of gas, despite them charging customers for not returning it full. The staff were rude and dismissive, clearly underpaid and overwhelmed by the chaotic situation. Overall, this was a horrible experience, and I wouldn't recommend Thrifty Honolulu to anyone. read more

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We had a very very poor and horrible experience waiting in a super long and crowded line, while they only had two (2) employees behind the desk, and there were at least 8 - 10 desk that were vacant with no employees working and helping customers, so we spent the first 2 1/2 hours of our vacation trying to pick-up a rental car that we had reserved and paid for a month ahead of time! read more

As if our experience was not bad enough, we stopped for gas and the car would not start??? To make matters worse, we were on our way to the airport to catch our plane home. Between the 2 plus hour wait to get our car at the airport, a rude unapologetic woman at reservation desk and then breakdown of a car with only 24,000 miles on it, I would NEVER recommend Thrifty car rental. In fact we let our travel agent know not to use Thrifty again. This company needs to take a serious look at their service, maintenance of cars and customer service. Awful!! read more

Leaving this review as both a heads-up for others and a reminder for myself! Just like the photos suggest, the line was brutal. But honestly, is that really Thrifty's fault? A hundred of us found the same great deal online, and we all showed up at once. We were probably on the same plane together! Sure, some of the rental companies next door had shorter lines--but I didn't book with them, and that's on me (and the rest of the crowd). We ended up leaving the airport because we were starving--took an Uber to grab food and spent two hours at a restaurant, hoping the line would shrink when we got back. Spoiler: it didn't. Once I finally got to the counter, the experience turned around. The staff member who helped me was friendly, the process took maybe five minutes, and I was downstairs and in my car within ten. Midway through the trip, we no longer needed a full-size SUV, so we visited another Thrifty location (not at the airport), and they swapped us into a smaller car without any hassle. We later returned that car to the airport location without issue. There was one minor hiccup: a few days after returning the car, I noticed a charge for gas, even though we did fill the tank. I contacted Thrifty, and while it took a couple of days to hear back, they reviewed the case and reversed the charge. Bottom line--for my future self and anyone reading this: the initial line was awful, but once I got through it, everything else went smoothly. I'd book with Thrifty again, but only if I had to. read more

Wtf kind of car place doesn't have cars on hand when I booked in advance!!! Booking, check in n paying was quick n easy then when u get to where u give the ticket for the car they say there's 5 people waiting before me for about 20 minutes already, n no exact time of when I will receive rental! I should have payed a little more n went with enterprise or Alamo! read more

Thrifty Car Rental has affordable pricing but the line here is long. We waited over an hour to get up to the counter. Afterwards, it was a smooth process to select our car and exit the facility. read more

waited in line over 1.5 hours to check in - even after having a reservation. Then waited another hour downstairs before they had enough vehicles to cover the reservations they oversold read more

SO MUCH BETTER than hertz. Just came back from our trip to Oahu and we rented from Thrifty. We were able to choose our car while waiting to get to our gate. After we got to the rental car area we were able to just get right into our car, nice and easy, located on Lv 1. Whereas hertz took at least 1hr on our last trip. We had a problem with our rear passenger window and they were able to provide us with a new rental, only problem was getting back to the airport to pick up the new one. We did have to wait some time over the phone to explain the car's problem but that was more on the corporate side than the standalone location at the airport. Would i choose Thrifty on our next trip back to Oahu, YES. read more

One's and fours and five. Who's not telling the truth? Just the facts. Third time renting here. I know, it's now my fault. If you don't mind standing in line 45 min - an hour, this is the place for you. 20+ customers in line and three staff checking us in. You do the math. Ok, that said, at least the women checking us in was really nice. How is only a tribute to Aloha, not Thrifty management. read more

Good experience definitely busy at the counter, the car was very basic but for the price it was worth it.

What a horrible experience the people are so rude and not aloha spirit at all. We needed a rental car because family members flew in for my grandmas 90th bday. I'd like to know why the line was astronomically long at 11am and then beyond that their debit card rule is CRAZY. It got so bad i had to call our in laws to just come pick us up and we ended up getting a rental with a different service. read more

Beware, they will take advantage of you and their parent company Hertz will try to shake you down! I rented a car here at the Thrifty at the airport through my credit card travel portal because they had a great rate. Went to pick up the car, there was damage to the trunk (several small dents). I took several pictures of the dents and of the car while it was parked in the stall. The pictures clearly show the damage and the pictures clearly show the car in the numbered stall in the Thrifty rental car pick-up area in the garage (I made sure to capture the sign & stall number in the picture as well). I took several pictures from multiple angles. I reported it at that time and was told the damage was already noted. I returned the car a few days later. When I returned it, there was nobody in the return area (at least when I arrived). waited like 10 minutes, still nobody. I received the rental return receipt shortly after with no charges (as I would expect since I filled up the fuel before returning). About 3 weeks later I receive an email from Hertz (parent to Thrifty) that the vehicle had been involved in an incident and I owed over $800 in damages. I received a letter in the mail shortly after. I called the 800 number on the letter and in the email, once I gave them my info, they immediately they also said I owed over $800 and wanted my credit card number to pay. I told them it was existing damage and thats when the fun began. I was given a different number to call. I called the claim numbet and spoke to the assigned Central Recovery Unit Specialist; I explained the situation and I was told that when I reported the damage, I should have been given a form to fill out, I told the person that I wasn't given a form and I was told the damage was already noted (when I've rented from Budget and Enterprise and reported damage that was already reported, they did the same, told me it was already reported and no further action was needed and I never had an issue, and I rent cars for work travel several times a year). She told me that wasn't their policy and I should have filled out a form, how am I supposed to know their internal policy? Why did their staff tell me I didn't need to do anything? I tell them about the picsband she asks me to send, which I do. A few weeks later, not days later, weeks, I get an email asking if I have any that are date/time stamped because without a date/time stamp they can't do anything. I replied telling her that a) the pictures clearly show the vehicle in question still in the pick-up area of the rental lot and clearly shows the damage, sign and stall number assigned to the car that I was told to go to (their computer records should have a history of the stall & day/time) (like, somehow I was able to go back to Honolulu and find the exact car i rented and find it in the pick-up area to stage photos almost 2 months after my vacation) and b) i told her the metadata on the pictures shows the date and time the pictures were taken... They want actual date/time stamps on the pictures... Who actually turns tgat on so it shows the date/time on picture, especially since there is metadata embedded in the picture and anyone could photoshop a date/time onto the picture... I was tempted to just do that, photoshop the date/time, but that is a) dishonest, b) if I dud tgat and they could tell its photoshoped, then it gives them excuses to accuse me of violating some term or something and c) I shouldn't have to because of the metadata!!! On top of all of this, the whole time I'm going back and forth in emails, I've been receiving multiple letters trying to get me to pay, I just received another this week telling me its their final attempt to get ahold of me to resolve this matter; yet I've been in contact this whole time, what do they mean final attempt, I've been in communication for a few weeks and its not like the left hand not knowing what the right hand is doing, the letters are signed from the same person I've been emailing and sending the photos to... They keep telling me to just have the credit card pay the damage, and yes, the card I used covers rental car damages, but they're not responsible either, yes thats the easy thing, but who knows how many customers Hertz has told they are responsible for this damage to this car? Especially if we all just have the credit card pay... This is on Thrifty and Hertz, the damage is documented and I've provided proof, but they keep going. I already contacted the credit card company and explained the situation to them; they said I've definitely done my due diligence and have provided ample proof as far as they're concerned and if Thrifty or Hertz charge the card for the damage without my permission, to file a dispute and with what I've already provided to the credit card company they will deny the charge and reverse the charge. read more

Surprise!!! The "extra fee" for an additional driver--spouse with spotless driving record--is $15 a day! Never again will I rent from Thrifty! read more

Very torn and mixed review. The old saying "You get what you pay for" comes to mind. I had a reservation and was like great I can just go pick up the vehicle no issues. Thirty shares a location with Dollar. Out of the 11 desks 4 were open when I arrived and it was packed. They of course saw this and closed one down so only three were open for twenty minutes before opening another so we are back up to 4. This is all before I even got to the desk. Off to a great start. Once called I was done within maybe five minutes and off to go get my car. When I got downstairs an employee quickly told me she could help and she looked at my paper and told me where my vehicle was parked. I walked over, got in, and drove to gate, gave the employee paperwork and they scanned my door and off I went on my way. When I drove up to dropoff my vehicle it was ok you are good to go we will email you your receipt. So they definitely rebounded and earned themselves a 4 star review. read more

We rented a car from them through our capital one travel app and pre-paid before getting there. We decided to do a last minute upgrade and added a booster seat (which costs us 97$ for a week) w should've just bought a new one at target which would be a lot cheaper. The lady at the desk told my husband the total amount minus the 162$ we paid for before and highlighted the charge we would've expected to see after returning the car. Luckily, I kept both receipts with me and still see the highlight amount of 315$ but 2 weeks later we were charged the original amount of 429.88$!!!! I called customer service who wasn't very sympathetic and just told me sorry for the misinformation but you need to pay the higher amount and she just made you believe it was that amount. We felt scammed at this point! They should've told us upfront what it would really be and not tell us we will be credited for. We were up charged 430$ to upgrade for an original booking supposedly for only 263$ Very disappointed and the customer service rep was really not helpful at all. It's our first time renting at thrifty and will never rent with them again!! read more

Avoid at all costs. They have a business model of not caring for customers with a straight forward agreement and instead rely on the dirty tricks side of the industry. Check the charges if you do use them but after this experience, I will only pay for a good rental car dealer and never use Thrifty ever again. They tack on cleaning charges and are understaffed and their car inventory is not well managed making us wait 2 hours to pick up in a parking garage sitting on the ground next to pigeons. Avoid at all costs. read more

You get what you pay for is very true in this case. I was so excited that there was a check in early option but little did I know, it didn't work when we went to get our rental in August. The wait for checking in moved quickly but once we realized the real wait was downstairs for the car, that was miserable. We waited about an hour with two toddlers... it was harder on the adults than the kids but overall disappointing experience. read more

Dobie is as professional, polite and charismatic as they come. Moved in from Southern California, very hectic day. After Leaving here had a huge smile Absolute pleasure to do business with at airport location. A true gem for this business. Respectfully Ryan read more

Thrifty Car Rental - Me new bike brudah - Car Rental Near Me - Honolulu, Hawaii

Marvin deserves a promotion and employee of the year award! Wow, amazing customer service! I had a stroller full of car seats, three kids under 6yo, two large suitcases, and someone at the airport instructed me to go to the first floor for Thrifty - unfortunately, that was the wrong instructions because you have to go to the third floor first to "check in" to Thrifty. There was a silver lining though - that silver lining was Marvin!!!! Instead of making me go to the third floor, he shared with me to check in at the third floor in the future and that he'd check me in here at the first floor along with an upgrade. He observed that the struggle was real with these kids and all the luggage, and he became a hero to us (the people in line shared with me that the line to check in on the third floor was "insane" and out the door!). Thank you, Marvin - I'll rent from Thrifty Car Rental in the future thanks to his above and beyond customer service! read more