I've rented a car from here 3 times and I was mildly disappointed every time. The selection is always not to my liking. Their car seats for toddlers are slim pickings if they happen to have them. Seriously only keep renting here because of corporate discount/aaa and the convenient location by the terminal and ease of returning but man I do not look forward to getting their clunkers read more

This location has gotten really bad. As a President's Circle member, I have rented 3 times in the past month here and each time was worse than the other. -On 2 of the 3 pickups, they only had 2 cars available in the Presidents circle section and one of them one night was broken. -The cars are overall very dirty. I had to go to a gas station andclean all the windows right after I picked it up. -One car was missing side paneling. -One car showed Full when rented. I drove 3 miles and it was suddenly below full but they expect you to return it full to the top. -I have had good service from both a larger and older gentleman there. However, there is one young black NIkki Minaj wanna be girl who works there who has the biggest attitude problem that you've ever seen. She is hostile, rude and unfriendly. She walks around chomping on her gum while yelling at everyone. She checked me out one night and it was the most hostile experience ever. She wasn't paying attention but then would snap at us. She needs to be let go immediately because she is costing you customers. However, it's not our fault that she wasn't attractive enough to be a stripper and had to work there instead. read more

10/10 customer service from Kyle, Jamie and Kevin for being so thoughtful and nice to me when I lost my keys. Will make you smile and just good people. read more

Hertz Rent A Car - Let's - Car Rental Near Me - Honolulu, Hawaii

If I could give zero stars I would. I arrived around 7:00 p.m.--not especially late--and despite being a Hertz Gold member, I was given a choice of literally ONE car. The vehicle had not been properly cleaned: receipts from the previous renter were still in the center console, and there was sand on the floor. The return process was even worse. Hertz did not notify me in advance that no one would be present when I returned the car, nor did they provide any instructions for an after-hours return. The most outrageous part: within 30 minutes of returning the vehicle, while I was still at the airport gate, I received an email stating that Hertz was charging me approximately $1,000 for alleged damage identified by an AI-based light-refraction inspection system. This was especially absurd because there was literally no Hertz employee present when I returned the car. The photos they provided show no visible damage--only what appears to be reflected light. I am now disputing the charge. I have been both a Hertz Gold member and a loyal National customer, but after this experience, I will clearly be dropping one of those "loyalties"--and it will not be National. read more

We always rent from Hertz & are gold members. With few exceptions we are in and out. Name on the board, find a car and drive out. My biggest complaint about this location is attention to detail. It's not the first time we've had an issue that could have been resolved before the placing the vehicle on the line. Other than looking for damage or making sure the car is full of gas on Erie nothing else is checked. This time shortly after leaving the confines of the airport we greeted by a low tire pressure warning light. 3 of 4 tires were in the mid-20s - significantly lower than recommended pressure. Fortunately it was just low tires - this time read more

One of the best Hertz's in the country - it's in Hawaii, obviously. I am Presidents Circle and got a Jeep that was in EXCELLENT condition and only had 1,000ish miles on it! read more

We landed safely in Hawaii and rented a full size suv. We had to wait over 90 minutes for the car to be brought to us. There were other customers who arrived after us got their cars before us. The attendant at the counter was nice but the other attendants in the garage were rude. When we went to complain, and ask for a manager the gentleman at the counter said" I don't see one!" He was no help at all. Very disappointing read more

We rented a car from Hertz and it had cockroaches. We didn't notice it until the second day. I saw it from the corner of my eye but thought it was just a bug. On the third day I was drinking an ice coffee and put it down in the cup holder and 3 cockroaches came out and went in my cup. The last day going to the airport my daughter opens the back door and there were 3 cockroaches in the back seat. When we returned the car we let them know about the cockroaches and the lady gave an excuse the it is Hawaii hot and humid and people eat and drink in the car. They only gave me credit for 1 day out of 4 days. Horrible rental company don't rent from them! read more

See all

ChatGPT You said: I need a two star revenge for hertz car rental. There was a long line when I arrived. Only two people working the counter. While I was in line, I received a notification that I could skip the counter and and check in online. I also received a free upgrade. Well, it gave me the car and space number. When I arrived. There was no car in the spot. One of the employees pulled up a vehicle in this spot and it wasn't the car indicated on the app. I asked the employee about it and they couldn't help me. I was directed to go back to the line and get help there. I had to get back in line and wait 45 min to get help. The lady at the counter ended up having to reassign me and disregarded the upgrade. I didn't need the upgrade so I was fine with that but it took almost 2 hours to get the car. I will never rent from here again. It was an awful experience ChatGPT said: Here's a polished version of your two-star review -- it keeps your frustration clear but reads smoothly and credibly: Two-Star Review for Hertz Car Rental What a disappointing experience. When I arrived, there was a long line with only two people working the counter. While waiting, I received a notification saying I could skip the counter by checking in online, and I even got a free upgrade. It assigned me a car and space number, but when I got to the spot, there was no car there. An employee pulled up a vehicle into that space, but it wasn't the one listed on the app. When I asked for help, they couldn't assist me and told me to go back inside. I had to get back in line and wait another 45 minutes. In total, it took almost two hours before I finally got my car. The counter agent had to reassign me and ended up removing the upgrade, which I didn't mind, but the whole process was frustrating and poorly managed. This location is extremely disorganized, and the staff isn't very helpful. I will never rent from this Hertz again--it was an awful experience from start to finish. read more

Had a car rental as a gold member. I went to the gold member station and they turned me to the regular front desk. This office had a line out the door with 2!!!! Employees!!!! On a holiday weekend??? Our 2 hour delay window was up by the time we even got helped. 2 hours... when I did in-fact have gold member status and was turned away for a reason not disclosed to me. I will absolutely never rent from here again. read more

ダニエルイノウエ空港の レンタカー利用の各会社の工事も終了し ほとんどのレンタカー会社が 空港駐車場ターミナルへ 集合しています。。 空港出口から徒歩でも移動可能の距離で レンタカー会社共同のバスでも移動可能です。。 ハーツはゴールドメンバーで 事前予約があると 電光掲示板へ名前の表記があり 申し込みの車種が指定の場所に 鍵がついて置いてあります。。 出口で車に乗ったまま クレジットカードと 外国人はパスポートの提出で 出庫できます。。 スムーズに行けば どこに待つこともなく 出発が可能です。。 日本からは事前予約がおススメです。 また、ゴールド会員(無料)に登録していると貸し出し時も超スムーズで、事前に貸し出し車両の連絡メールも来ます。 一般車から高級車までラインナップも多いです。 日本のJAF会員なら、JAF会員専用の予約サイトから予約すると 他の大手レンタカー会社より安く借りれたりもします。 内容的にはホノルルでは1番安心なレンタカー会社だと思います。 read more

Shoutout to Jojo who helped us get our Jeep exchanged within minutes - she was super nice, patient, efficient, and thorough! We found a tiny crack in the windshield when we picked up the car and didn't think anything of it - took pictures of it anyways. Thank goodness we did because the next morning, the tiny crack turned into a huge crack down the front windshield. We got worried, especially with the kids and all the construction happening on the roads, so we took the car back to Hertz and Jojo helped us get the exchange process going quickly. Thank you for the efficient process, Jojo - within 15 minutes, we had a brand new jeep and the kids got to finish up their naps while waiting. Perfect! Even when we went to pick up our Hertz rental car after landing, the process was fast - wait in line, give driver license, look up reservation, make any upgrades, and head over to the exact car stall number to pick up the car (keys inside car) without having to wait for any agent to hand us the keys. It's also on the same level as the front desk when checking in to pick up, so that was convenient instead of taking the elevator and waiting in another line to get assigned a car. Thanks for the quick and excellent service, Hertz! You made this a great trip for the entire family! read more

Hertz Rent A Car - Great selection of cars at Hertz and excellent customer service! - Car Rental Near Me - Honolulu, Hawaii

Very unprofessional. This location is advertised as opening at 6 am, however, when we landed on a redeye flight and had a reservation for 6 am, there was nobody at the gate to check us out. We had to wait a while and by the time we were trying to call the office, someone finally showed up but said it would be 15ish additional minutes to turn on and set up their computer and booth. What a waste of time for us sitting there that whole time! It was probablyat least 30 minutes in total! Please don't take reservations for times when you don't expect to actually be open and operating the business. read more

This is the worse. We had a 12:30 rental schedule And it said go through early check in which we did. We arrived a little earlier and still had to wait in this enormous line. Here in Hawaii Thanks Hertz for starting my vacation like this read more

Hertz Rent A Car - Rediculous - Car Rental Near Me - Honolulu, Hawaii

TL;DR - Our experience sucked. We had reserved a vehicle for a trip to Hawaii and went to the rental pickup upon arrival. We spoke with an agent (who was rather unfriendly, but that is beside the point). She gave us a Chevy Traverse which seemed suitable for our needs. We loaded up all of our luggage and started up the vehicle to depart. We then realized that it may be a good idea to document the condition of the car prior to departing. Upon inspection, we found that the front right tire had a rather large slit which exposed the interior cords. This is incredibly dangerous and I am concerned that this vehicle was offered to us in the first place in this condition. Compromised tire cords are highly susceptible to blowouts and endangers every passenger. As an established car rental company that has such high-tech cameras that keep track of damage, I am baffled that this was missed. And if not, even more concerned that it was overlooked. We went to the Gold service center inside of the garage to speak with a different agent about this issue. She confirmed she could exchange the car for us but did not share any concern or remorse about the issue we had discovered. She gave us a Ford Explorer and assured us that this vehicle was larger than our original. We walked out to the car and realized it was actually much smaller and our luggage would not fit. We went back to the Gold center and spoke with another agent (who again was quite rude) and she told us there is nothing that can be done, and if we are still concerned we need to go back inside and speak with our original agent. At this point we had become frustrated with the entire situation and exhausted by the poor customer service and lack of concern for safety. We went back to our original agent who again switched out our car to a Kia Sorrento which did not resolve anything since our complaint was about the smaller size and the Sorrento was even smaller than the Explorer. We tried to explain the situation and how we already loaded all the luggage into a damaged vehicle but she shared absolutely no care for our situation. Her best response was to upcharge us for a larger vehicle. Honestly, this feels ridiculous. We were given a vehicle with a damaged (and dangerous tire) after we had already loaded everything up and was met with no concern or assistance. A simple complimentary upgrade would have solved this entire situation and avoided this communication altogether. Is this really the best Hertz can do? I'm also baffled that the customer service was so cold and unfriendly. How can you expect to have a business built upon providing service to customers while having agents that seem to hate their jobs and the folks they service. This experience has left a sour taste for our entire group and we will avoid booking with Hertz in the future. read more

Hertz Rent A Car - Car Rental Near Me - Honolulu, Hawaii

This is for the location at 452 Kalewa. I set up a reservation two weeks in advance for an uber rental as my vehicle was going in the shop. I get in an uber and head to this location. I arrived and they tell me they called and left a message and canceled my reservation while I was on my way cause they rented out all the vehicles. I was shocked as the previous two times I did this there was no such issue. So I start asking questions because now I'm in a huge bind obviously and was met with very cold, rude, sorry not sorry attitudes from the unprofessional agents. Then the manager pops in and starts rudely going off on me saying its a request not a real reservation. So wrapping my head around this im more shocked by the staff's lack of professionalism and courtesy than anything. I did not even get an apology. They then immediately ignored me and went about their day. Luckily there was an Avis across the street who put me into a vehicle. Being able to perform the basic functions of the hertz agent job does not make you a good worker or manager. Customer service is your main priority. Im sure they are not trained properly and the manager definitely is not either. Could tell she properly got the position because shes been there awhile and no one else for the job. Very disappointing and pathetic performance by the staff. read more

1 star -- If I could give zero, I would. I made the mistake of ignoring all the terrible reviews, thinking, "It can't be that bad." I was wrong. Every single complaint was 100% true. I got hit with the dreaded "Check-In Now" error and had to go to the counter -- where I waited over 2 hours to get my car. The line was endless, yet only two employees were working at a snail's pace. No urgency, no communication, no apology. This wasn't just bad service -- it was a complete breakdown of basic operations. Never again. I'll avoid Hertz for life, and especially this Hawaii airport location. Absolutely unacceptable. read more

YES 5 stars. The only bad thing was going round and round trying to find it. Everything else was smooth. Never ever had renting a car been this smooth. Truck was waiting for me, keys inside. Dropped off same day - OMG YOU GUYS ROCK! So easy 5*****'s hertz - Gold member treatment the best! Did I mention how freakin reasonable it was too! read more

See all

I had a very good experience renting from Hertz located in the Honolulu airport. They did not lose my reservation (remember the Seinfeld episode?) I arrived a bit earlier than my reservation said because AA changed my flight times and I forgot to update to my reservation, but it was handled without a problem. The Hertz representative who helped me was friendly and understanding. I was processed quickly and efficiently. Our car was ready to go in minutes. We got a new car with less than 4000 miles. It was a Nissan Rogue that got good mileage and was perfect for 3 people and all our luggage. Drop off was easy too. Finding car return at this airport is very confusing but once we got to where we needed to be, everything was smooth and easy. I definitely would rent from this Hertz location again. read more

Hertz is the absolute worst rental car place imaginable and I will never rent from them again landed in Oahu have a rental reservation. I even checked in on my phone before getting there but they said the car wasn't ready so I still have to check in and when I get to the check-in area, there's a massive line of people and there is two agents that are the slowest human beings on the planet and people standing around doing nothing and people are waiting for hours to check in. This is absolutely absurd. I asked someone who is standing around if he could check people in and he's not doing anything so I can get a manager and he left and never came back. Worst rental car on the planet. read more

This place is horrible. If u have presidents circle it means nothing here. Terrible staff gave us a car that didn't exist on the lot, receptionist at the desk was Jamie-young woman who didn't understand how to help clients. Kyle at the desk said he was calling a manager and after one hour he said the manger was not available. We also got the worst car on the lot. Don't book here! read more

Went to pick up the car we booked months ago, only to be told they had no car for us. We're due at our accommodation up on the North Shore this afternoon and have no way of getting there. Completely unacceptabl. read more

After waiting over 30 minutes for a rental I pre reserved online, I was refused my car because their machines will not read tap cards unless they're linked to Apple Pay. I don't think this is a customer's problem. read more

Really long wait to get a car as they were slammed. They had six or seven agents working. Giant parking garage full of cars. Rate was $30/day for a manager's special, meaning I'd get whatever vehicle they gave me, but the fees and taxes are piled on in Hawaii so 2 days came out to $205.76. The original vehicle given to me to use was a small pick-up, but it had been parked too close to the next one so I couldn't open the door. Had to wait in line again to get a different one, this time a Spark. It was clean and didn't have any issues. read more

This place only assigned 2 people working while 8 dozens are waiting. The waiting time is more than 2 hours. With the holiday season coming up, the company should have foreseen the demand and shouldn't waste human being's valuable time like this. They claimed that you can skip the line by checking online but their miserable online system has been down the entire morning!!! read more

Hertz Rent A Car - They claimed that you can skip the line by checking online but their miserable online system has been down the entire morning!!! - Car Rental Near Me - Honolulu, Hawaii

We reserved a specific car but we didn't get it. Waited an hour. It sucked. I don't know the whole story as I didn't reserve the car but yeah it was miserable read more

Two tourists in a Hertz car with Hertz rental insurance T-boned my husband as he was driving through a green light. It has been two weeks and Hertz's insurance company has yet to send out an adjuster. They keep saying "wait 5-7 business days, wait 5-7 more business days." I've been walking 4 miles a day getting my daughter to and from school. Next step is hiring an attorney. Edit: Just spoke to Hertz's insurance again and they said "call back later, we still haven't assigned you an adjuster." Worst company on the planet. read more

Absolutely abhorrent service. When we arrived there were no cars. None in President's Circle. None in Five Star. None on the whole platform. We stood for almost an hour. With our luggage. Waiting. We took the first car that they brought, a dodge charger that is so old we had to go and purchase a phone charger for the cigarette lighter. No car play - in realizing it's too difficult to drive on the island while holding a phone and looking at a tiny iPhone map. In two full days, nobody has answered the phone. Chat from hertz tells me to call roadside assistance and pay to have the car changed out. No. read more

1 and a half hours waiting in line. Huge line and only 2 staff working. No acknowledgment or apology to those waiting. The reviews are accurate. Don't book with Hertz. If you do, book directly with them online or through app and do the online check in to skip the general line. read more

DO NOT RENT FROM HERTZ HNL. Ruined our afternoon for a 6 hour car rental bc they gave us a car after waiting over an hour for them to "pull one front the lot." We booked through a third party (Expedia) and not directly through Hertz using their gold membership. If you book through a third party, HNL Hertz will treat you like a criminal by holding you hostage: telling you to wait in the "waiting area" until they decide to pull your car from the lot hours later. Moreover, when trying to rectify their material breach, I asked to rebook it directly using a Hertz membership and not be charged the cancellation fee -- Wrong! Hertz not only wanted $40 more for the SAME rental but also wanted to charge $31+ for cancelling the first reservation that Hertz NEVER DELIVERED THE VEHICLE! If you want to be treated like a criminal for booking through a third party or be defrauded by being promised a car but forcing to wait hours to receive it from Hertz, HNL Hertz will gladly do both! What a nightmare! Also, once we got the vehicle, the AC was full of mold. Super gross! read more

Hertz Gold FTW. No line, just walk over to the Gold Aisle, pick the car you like, and off you go. The cars here did seem more beaten up than usual but that's not a biggie. The convenience outweighs the nits. read more

See all

Terrible experience. The manager was SO rude. They told me the original car I paid for was not available so they made me accept a downgraded car. After I asked for a partial refund to cover the cost difference she said "well you already paid for it so there is nothing we can do". Forcing you to pay for the car you ordered, while receiving a downgraded car and then gaslighting you about it is extremely immoral. read more

Hertz is suck long line only 2 window are open 45 minutes just to get the car ....i Try budget next time read more

Hertz Rent A Car - Car Rental Near Me - Honolulu, Hawaii

Hertz rental car in Papeete was great, especially Christopher. We had some problems with the Hyundai Kona battery dying on us twice. The employees came to our rescue and upgraded us. Great relief to know they had our back! 5 stars. read more

Wow. Only 2/10 counters open for service. What is going on? What kind of service is this? I've been waiting forever and still waiting. The line is not getting short at all. Place is clean and location is very convenient but if this is normal wait time and only 20% operational, this is a dis-service to their customers. I should've checked the review before I booked here. No wonder this place has such a low rating! read more

See all

I was a little nervous about getting to Honolulu and not having a car after reading about numerous rental companies and the waits. I arrived at 9 pm, and not sure if this is what made the difference or not. I also set up my Hertz account so once I arrived, I could pick my car on the app and just go to the parking spot number to pick up the rental. For me, using Hertz at the airport was a success. Once I touched down, I was able to get on the app select my car and walk out to it, drive to the booth and out I went. It was the easiest and quickest experience I have ever had for a car rental. I had the same experience on my car return. Drove in, the attendant checked in my car and off I went to catch my flight. I'm not sure if this always happens, but I had the best experience and am thankful I didn't have to wait hours for a car. read more

I've never been more disappointed with a hertz rental organization. Overnight flight from the mainland was delayed by three hours. Got to hertz and they took my name and rentals off the board because i was over two hours late to pick up. Not a huge deal but i was given a mustang car. I tried to switch but was told every other car has an expiring registration so I'm not able to switch. Go to budget or somewhere else! read more

I had a mixup when reserving a rental car on the app. Wrong location, so I ended up at this location. The so called Manager couldn't have cared less. She had plenty of cars, but zero desire to rent me one. Insisted I had to call and make a new reservation and wait in line again. Being a "Gold Member" meant nothing. I now understand why they're called Hertz. The people at budget next door couldn't have been nicer. No reservations and no problem. Budget it is moving forward. read more

Despite having 2 pictures of myself on the Hawaiian temporary paper driver's license, the manager refused to rent a car to us late last night because one picture had been damaged by the plastic in my wallet...yet the second picture is perfectly discernable. When this type of treatment is shown to a repeat customer, I know there is an underlying reason. I have been educated in Industrialized Organizational Psychology, and know without a doubt that organizational culture bends the "rules" more often than not to keep the customer satisfied. The opportunity for customer satisfaction was there just as the prior agent gave us a new Mercedes to drive for the same discount rate as the Corolla. In addition to the insult, she pointed to the direction of the public bus stops with a pointed finger (a sign of disrespect) instead of the open, angled palm. We live 26 miles from the location this occured. I see now, there is much work to do to remove those who display the anti Aloha spirit on these islands filled with respectful decent people from around the globe. The mission continues. #Loveyourenemies. #hawaiianrelocation2024 #OralSledgeReportingLIVE #peace #HertzHurtsPeople #Hertz #Hawaii #Hawaiian #Aloha #ohanaLove #ToGodBeTheGlory read more

See all

Located at the HNL airport. Easy walk up with no line, however one attendant told me since I made the reservation under my husbands name (while the information was under my name as I used MY capital one miles), I couldn't check the car out or switch to my name (as he was held up and I wanted to expedite at that point). Waited for my husband. Went to different counter. He had no problem switching reservation to my name and there was no issue. Sent us to retrieve the car to the waiting area. WAITED OVER 45 MINUTES WITH ZERO HELP OR ACKNOWLEDGMENT once 6 more people lined up behind us we finally received help and our vehicle. I understand life gets busy but they were just playing musical cars and lining rows of cars up without so much as acknowledging we were standing there. It should be assumed most people had a minimum 5 hour flight to get there and a little acknowledgment would go a long way when people are standing and waiting to move on with their day read more