Sam was amazing! As soon as we walked in, he greeted us warmly and brought us right to the counter. He was incredibly friendly and helpful. Since this was our very first encounter in Hawaii, he made our experience easy and stress-free. We truly felt valued and important. Sam is a great ambassador for visitors, making everyone feel welcome, and he does an excellent job representing the best of what Alamo has to offer! read more

Got the lowest rate compared to others. Pretty easy to get the car, I really liked that they just get me to a section and say pick any color you like. Most of time you get a really ugly color they stuck with for days. Returning car was fast and painless, Michelle was helping and courteous. read more

Alamo Rent A Car - Return counter - Car Rental Near Me - Honolulu, Hawaii

We had a great experience with Alamo! The staff was incredibly professional and friendly, especially Rammel, who went above and beyond to assist us. We initially rented a Jeep, but it proved too small for our group of five and six suitcases. Thankfully, we upgraded to a minivan--and we are so glad we did! The van was clean, comfortable, and perfect for our trip. Thank you, Alamo, for the fantastic service! read more

Alamo Rent A Car - Awesome van - Car Rental Near Me - Honolulu, Hawaii

I have been very leery about renting a car from Honolulu HNL airport. My last experience with having to wait 2 hours to check in then another 2 hours to get the actual car lines out the door, people missing reservations staying literally at the airport rental center for hours. Last few trips I just opted for Uber. I took a chance with Alamo and it was painless and seamless. No waiting, just walk to the car. There was no scam like some of the other shady off site rentals that "nickle and dime" you. Returning the car was just as easy and seamless. So, thank you Alamo for making car rental in Hawaii part of the Aloha experience and not the horrific experience many many have endured. Kudos to the team! read more

Had a little mix up on our part and went to the airport site to see about it. A huge shout out and MAHALO to Mic who helped us out. He was super patient, kind and helpful and made what could've been a painful experience a very positive one. Management give Mic a raise!! read more

We rented an intermediate SUV through Costco. Wait time to speak with a desk agent was less than 10 minutes. Once we got to the garage, they had all the cars lined up and we just got to walk over to the car we wanted and drive out. It was great! We had a lot of luggage so we appreciated getting to pick which car we wanted. Returning the car was quick and easy. Would rent through again. read more

Needed roadside service. Called four times and no help. Even was hung up on without them calling me back It has been 6 hours and still not resolved. Edit; called again spoke with another agent received a different answer and with more of my questions I was rudely hung up on again. read more

Very friendly & quick to get us all set up & in our way from the front desk to getting the vehicle. We also had to go back to add another driver & they were happy to help & got us on our way quickly the 2nd time around as well. read more

They are across the street from HNL airport. I've been renting cars from this Alamo location every time I've visited Hawaii. They are friendly, accommodating, and no hidden fees. I also like that I can select the car I want from their parking lot. I always try to pick one closest to the one I own at home. Would recommend this location. read more

The staff were courteous , from desk agent to garage staff (really liked them) to management. I had an issue with a popped tire and they sorted it out quickly. Will totally use them again. read more

Alamo Rent A Car was smooth and fast experience! Good customer service! Check In and check out was good. I was surprised at our rental, as.it had a lot of scratches, scuffs, and dings. Otherwise, I was happy with the Toyota. read more

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Line of 30+ parties to check in with only 2 agents helping Not an ideal start to a Hawaiian vacation. Have a reservation but wait looks like an hour to process and get your car. Why are there not more agents helping? Wish I had picked a different car rental agency. read more

Alamo Rent A Car - Line - Car Rental Near Me - Honolulu, Hawaii

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Very satisfied. The employee directed us to the appropriate aisle where we could choose any vehicle. We picked a 2024 Ford Expedition Max. Great vehicle that fit all our luggage and passengers for 5 days. Drop off was a breeze as well. They did a quick walk around and we were on our way. Would definitely rent from here again. read more

Fast, quick, reliable service at my Alamo rental pick up spot. The staff was friendly and super helpful. Unfortunately, no military discounts were applied even though they were promised ahead of time. Overall, easy service that I'll be using again in the future. read more

The people doing the check out in the car lot to grab your car where super friendly and very efficient! I would rent again from Alamo rent a car! Great prices! read more

I rented a car from Alamo on Dec 26 . I picked the car up at the airport. I was only 5 minutes from the airport on the freeway, headed to our resort in Kapolei. One of the hubcaps off the rear wheel came off and ended up in the Medium of the freeway. It was too dangerous to try to retrieve it so we went on to our resort and immediately went to find an Alamo agency nearby to report the incident. They told me at the agency not to worry everything would be taken care of since I reported however when I turned the car in they charged me $173.for lost hubcap. read more

I rented an SUV (Chevy Tahoe, 44k miles) from Alamo and was handed keys to a vehicle that should never have been on their lot. The tires are bald -- not worn, bald -- which is a legitimate safety hazard. The interior was beyond filthy. And there's a constant rattling noise coming from the rear of the vehicle that I can only assume is a mechanical issue they chose to ignore. I've driven it less than 10 miles in 36 hours because I don't feel safe operating it. I'm essentially paying daily for a car I can't use. Even the hotel valet agreed that the car is in ridiculous condition. Alamo's fleet maintenance standards are clearly nonexistent. Putting customers in an unsafe vehicle isn't just bad service -- it's negligent. Would not recommend and will not be returning. Icing on the cake is that they don't even answer the phone so I cant even remedy this. read more

Needed a rental car for our trip and went looking for one through Costco Travel. Alamo had the best rates so we booked a full size for all our luggage. The process was simple and smooth. Lines weren't too bad when we came in (afternoon) and the person checking me and my wife in worked quickly and got us out and to our car in less than 5 minutes. We got a white Toyota Camry that was perfect for our 4 day stay. Pretty good experience and great price. I would definitely pick Alamo for my rental car needs in the future. read more

Pick up at HNL airport was easy, fast and efficient. Highly recommend doing the advance check in. Alamo reps were helpful and friendly. Minivan was clean. Drop off was at a different location (Discovery Bay) but was seamless and efficient as well. Highly recommend Alamo for your Oahu trip! read more

Insgesamt gut, einziger Abzug war keine Einweisung und keine Informationen zum Auto erhalten. Das Auto hätte etwas sauberer sein können Innen, wie außen. Rückgabe war unkompliziert und schnell und waren mit allem trotzdem zufrieden. Thank you Alamo read more

Easy car rental in Tucson. I was greeted with a text a day into our rental, and since I had a billing discrepancy, I thought I take a chance at responding to the text that asked if everything was ok. I certainly did not expect a resolution through texting, nor did I expect it to get resolved in 5 minutes, but that's exactly what happened. Then when I returned the car a few days later in Tucson, the young lady named Briza was so friendly and helpful. I told my husband that I've NEVER encountered such a fantastic attitude from a rental car lot attendant....that girl deserves a raise! read more

I had a great experience renting an SUV here after arriving from CA. I was completely prepared with copies of my current car insurance card & a copy of my insurance policy should there be any questions. There was a bit of a line but it moved fairly quickly. The agent was very friendly & didn't try & coax me into buying their insurance which happens sometimes. From the time I got to the counter to walking out the door it was probably 8 minutes. I had requested a mid-size SUV & he directed us to the garage where a nice woman met us, we showed her our paperwork & she pointed us in the direction to at least 10 different SUVs, pick any one of them she said, NICE! We took pics of the car inside & out for any nicks, etc & we were on our way. Checking in the vehicle before our departing flight was equally if not easier than when we arrived. It was clear that Alamo was the rental car choice of most people as their line was a bit longer than the others & I would have no problem using them again, it's not my first with them & it won't be my last. read more

We had such a great experience renting from Alamo Car Rental. Service was quick and lines were short. You also had an option to do self check-in with a QR code if you wanted to skip waiting in line. The best part about our experience was when we first picked up our car. Sam V (I think that's his last initial), at the check-in counter, was SO HOSPITABLE and so so so sweet, funny, humble, and genuine. He didn't make it feel like a transactional process at all. He really took the time to ask us about our time on the island, offered some local suggestions, and didn't rush us through the check-in process. Sam is the reason why our trip started off in the best way possible. He was great!! Also, the car was great too. Nice condition. We had our pick from different cars. Rates were good. The main reason of this review is really to highlight Sam because he was AWESOME! read more

Christmas Day....came to surprise my parents...and my flight was delayed. When I finally got here, everyone was in a really good mood since it was Christmas. New car rental building was great! I was sent up to the 3rd floor and when I got there I didn't see any of the workers, but then, the three that were standing there said hello and Merry Christmas...they were all festively dressed. The young man walked me over to the cars, and pretty much everything was gone so he said I could take one of the sport cars if I wanted... Me: You're joking right? He: No. Maybe a convertible? Why not! So for my trip I cruised around in a Mustang 5.0. My favorite times were going over the hill on the Like Like. If there was no one in front of me, I punched it and hit about 80, screaming, and the music blasting! The rush was great!!! Sometimes, we just want to do that! When I returned the car... He: How was the ride? He knew I had fun! Most of the week, the weather was great! Top down whenever I could. I hope my flights delayed on my next trip and I get lucky again! Mahalo Alamo! read more

Alamo Rent A Car - Top down...screaming at the top of my lungs! LOL! - Car Rental Near Me - Honolulu, Hawaii

Always great renting cars here. Love the skip the line feature Alamo provides. Allows us to grab our bags and walk directly to the parking garage to get our car without waiting in any lines. Cars for the most part have been in excellent condition. Mahalo. read more

Warning: Do NOT rent from this company. I would give them zero stars if I could. I rented a Jeep Wrangler Unlimited Rubicon from Alamo at Honolulu Airport for its cargo space and ability to seat five people comfortably with five large suitcases. Instead, I was given a Wrangler 4xe hybrid -- a completely different vehicle with much less usable trunk space due to its hybrid battery. Only four suitcases fit in the back. The fifth had to go inside the cabin, where my children were forced to sit on top of the luggage. My 6'2" son had to ride in the front seat with his legs cramped and the seat pushed dangerously close to the windshield. We spent over 3 hours at the rental location trying to resolve the issue. Staff on-site told us to "deal with it" and refused to help. When I followed up with customer service, they were rude and falsely claimed we fit everything fine -- which is completely untrue. This was one of the worst rental experiences I've ever had. Avoid this company at all costs. They are dishonest, dismissive, and do not care about customer safety or satisfaction. Update: they never fixed the problem or took care of it even after I communicated with them. read more

My hubby and I booked their car rental service for our Honeymoon from Expedia since they always have the best deals around! We upgraded since it was our honeymoon and drove out in style in one of their luxurious Convertible Mustangs and added the Collision Damage Plan they suggested! Just trust me when I say it's worth the add on, they'll replace your car if it gets damaged and their staff are really sweet and helpful with everything! We had fun with the top down, our hair blowing in the wind, cruising around Oahu! I would highly recommend this location and we'll definitely be booking with them in the near future! Helpful Tips: Bring EXTRA cash before you travel to pay for parking meters throughout Oahu and remember to always fill up on a full tank of gas when you drop off your vehicle! SYOY! read more

Alamo Rent A Car - Our Luxurious Convertible Mustang we drove on our Honeymoon! - Car Rental Near Me - Honolulu, Hawaii

- [ ] Very pleasant experience. From the initial checking in to pick out our car to drop off each individual was supe pleasant. Which you don't often come by especially at airport car rentals. We rented a small sedan which we were given our pick of the car. There was unfortunately only two cars to pick from and one of them was already spoken for. No big deal here. We got a Nissan Elantra which was nice. The car was clean and worked well. Check in was super easy and dropping off very easy. Great experience and no issues here. read more

Had an excellent rental car experience with Alamo! When it comes to renting cars, your girl doesn't play around. I usually stick to renting with Enterprise or an Enterprise subsidiary because the service and vehicle quality tends to be better than the cheaper car rental companies. This experience with Alamo was no different. I received exceptional service from both Michelle and Ashley. Usually the rates tends to be higher when I rent with Alamo (and renting a car in Hawaii in general), but I was surprised to find a very reasonable rate even during the car shortage time period. Checking in was fast and easy. They had actually ran out of compact cars when I arrived and gave me a complimentary upgrade to a compact SUV. I chose the Ford Ecosport which was clean, roomy, and well functioning. Drove it for a week around the island and I had no issues with it. When it came time to return the vehicle, checking out was an absolute breeze. The staff is so incredibly friendly and helpful here, and none of them tried to hard sell me on the pre-paid gas or extra insurance. This was such a delightful rental car experience! I will without a doubt be renting my next car with Alamo on my next trip back to Honolulu! Thanks a bunch for the great experience. read more

Alamo Rent A Car - Ford Ecosport - Not a bad ride! - Car Rental Near Me - Honolulu, Hawaii

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We picked up a rental at the airport, and initially judging from how packed the shuttle was, i thought checking in was going to be a nightmare. Well, i was so wrong.. LOL. First of all, before i start talking about how wonderful our counter rep was, i was pretty impressed with the cool Halloween decor. We didn't expect that. Our counter rep was such a cool guy, very friendly, and made everything a breeze! i feel bad that as i'm finishing this review now, that i couldn't remember his name...however he's an older Caucasian gentleman, and he was very charismatic and helpful. Excellent service! read more

Alamo Rent A Car - Car Rental Near Me - Honolulu, Hawaii

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Perfect service start to finish! My son and I were on the island this week and never like to stay in one place for too long so a rental is mandatory. We landed and were to the counter within minutes, service was amazing. We were in our car of choice (brand new Subaru) and our way in less than 10minutes. Returning was a breeze, follow drop off signs at airport- receipt was emailed to me about 2minutes after pulling into the lot. Highly recommend booking with Alamo at HNL after our most recent experience. Service is fast, friendly and efficient. They really set the bar. read more

The friendliness and choice of cars, depending on category, is why I would choose this car rental company again. It was hard to communicate with this location since they didn't have a local number to call and I didn't realize they had stapled a QR code to scan if needing anything, like accidentally having two reservations. read more

Alamo was the best! Took a quick shuttle ride from the airport to another building, where their offices are located. We were offered complementary water and snacks, while we waited for a representative. We had quick service, were allowed to pick the color of our convertible, and off we went. The funniest part, having to put the top down because we had so much luggage, we had no choice but to put the larger suitcases in the back seat, upright. Part of the experience. We booked our hotel/car through Costco Travel, beat deals! We saw a lot of passengers still waiting to be helped, at some of the other car rental companies because they did not have enough employees checking people out, horrible way to start your Aloha vacation. read more

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Awesome experience here. I reserved in advance and arranged to bypass the line on my visit. Once I arrived, I immediately went to the cars, got to pick out what I wanted, and was on my way. It was a nice car and I felt that the price was reasonable. I'd definitely come here again. read more

My experience was very nice here. Got a great deal and a great car was offered on reaching there. They even gave me the option to choose what ever I like from the lane of my booked category. This was one of a kind experience for us. The car was fairly new and very clean. No trouble during our 6 days of rental. Checkin checkout was quick too. I would definitely return here when we visit HI. read more

My family has always opted for Alamo on vacation and this first experience trying them myself went extremely well. Shuttle - The shuttle buses from the airport to Alamo come very frequently so you don't have to wait more than 5-10 minutes, max, and the shuttle employees are all warm and helpful with luggage. The ride to Alamo is literally 2 minutes. Pick-up - The employee at check-in was named Rinnell or Rommel. We had no problems picking up about an hour late due to flight delays, and he kept the line moving quickly and efficiently. I booked through AutoRentals.com and apparently had booked for June instead of for our January vacation. He apologized (even though it was my fault) and so quickly matched our price, changed our reservation to the correct days and times intended, and got us out to our car in 10 minutes. He was warm, friendly, helpful, and efficient. Car - When we got to our car, there was only a choice of 1 white 2020 Toyota Corolla which was consistent with our reservation that states "Toyota Corolla or similar." The car was clean, comfortable, reliable, and the A/C worked great. It also had Bluetooth, touch screen, and to our surprise, a self-driving mode (that we used for only about a block as we were anxious about it, but it seemed to work very very well. Drop-off- Drop-off signs are posted very well at the airport and the process was very simple, we just had to worry about getting ourselves and our stuff out of the car, and they handled the rest. Nothing to sign. Do note that there's a temporary incidentals charge on your card at pick-up regardless of if you pre-paid or not, but this is standard with both hotels and rental car companies. Some customers seemed surprised or frustrated by this for some reason, but it's standard. I'll definitely be booking with Alamo in the future for other vacations and when we go back to Hawaii. read more

Alamo Rent A Car - Car Rental Near Me - Honolulu, Hawaii

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First I want to say I rented a car from Alamo day 1 was good day day 2 the car broke down at the stop light in the middle of the street on waikiki, light went on and the engine died. I had 2 grand daughters in Waikiki, my grand daughter said put in park and turn the car back on. It was a Nissan car. The car started but the engine light was still on. We found enterprise Rental car thank God it got us there safe. I can't thank the lady there I told her what happened, she got me a Toyota in 10 minutes. I was so grateful I forgot to ask her for her name. She stated for your inconvenience don't put gas and lt them know what happened. So when I returned the car I didn't put gas and I hope I wasn't charged. I have to look. We could of got hit, thank God we didn't. read more

Alamo Rent A Car - This was the Nissan that broke down - Car Rental Near Me - Honolulu, Hawaii

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Almost put a damper on my first vacation in 2 years and my 14-month old son's first vacation period. Made a reservation for vacation on 10/27/2024 via Chase Travel with points. Was too frustrated to remember this employee's name, so lucky for them to be spared. Traveling with my child, I NEEDED a child seat and was told they ran out. The employee made a brief call, so I stood there and waited and was told there were no child seats left at all. Enterprise and National both share the same lobby area, and the employee told me both of them were also completely out. I calmly discussed if there were any options or anything at all they could do. Nothing more than a fake "sorry" and of course no refund because I paid through Chase Travel. Right away, my wife was able to walk into the Enterprise line wiith no reservation, get a better vehicle for a lower price with a child seat. I also walked over to Budget, and called Enterprise...they both had PLENTY of child seats. We went out to get our vehicle at Enterprise which we were able to choose, and the employee opened a storage locker with at least 40-50 extra child seats ready to go. Maybe a lot more, no shortage whatsoever. To summarize, the Alamo employee for one reason or another, deliberately lied to my face and refused to offer any solution or even suggestion, knowing they already got paid. I am looking into reporting Alamo to the Better Business Bureau, and will happily pay anyone I know to rent a car from ANY other rental car company. Alamo at Honolulu International Airport, you are an absolute joke and abomination of a business. I would bet a lot of money that most 5-star reviews on here are fake. The End. read more

First time renting with Alamo and it couldn't have been any better. Reserved online via Expedia and pickup process was smooth and quick with Charlie. The entire process took about less than 10 minutes. Onto picking out the car, they had few options available but went with the Honda HR-V. No issues or problems with it at all. The gas mileage wasn't bad and it was clean when received. Returning was even faster than picking up. Definitely would use Alamo again. read more

Alfredo has excellent customer service! He was very friendly, polite and helpful. We returned our car a bit earlier than planned and got a nice discount. Process went smoothly, very happy with our experience with Alamo at HNL. read more