We landed, found the shuttle for the car rental places and went straight to the fourth floor where the sixt office is...or so we thought. At that office we were directed to go back down to the escalator to the third floor, where the office actually is so that we could get our contract and QR code for the rental. That is the only reason that I'm subtracting one star. The signage in the airport for Sixt could be better so that people hauling luggage don't waste time going up and down escalators/elevators before you can get your rental. After this minor frustration, the rental process was very easy. We brought the QR code back to the 4th floor and were given our rental vehicle. We reserved the manager's special. Of course, they did not have any car in that class, so we got a free upgrade. We ended up getting a Ford equinox SUV. We drove all over the island in this SUV and had the rental for four days. It was a good experience. Even returning the car was quite easy. I have no complaints and will probably rent from Sixt again. read more

I'm giving a rental car agency five starts, it's true! I booked online, I did pre check-in before pickup and I was able to go straight to the top floor of the garage to the kiosk, check in with the agent and pick up my at no-charge upgraded BMW. While there was no wait, due to no one else being there, I also found no up-charging, no shady sales deals... just friendly service and reasonable prices. The car was clean and full of gas and upon return they were just as kind and efficient. PS: there is also a very clean bathroom right at the elevators by the Sixt kiosk making it even more convenient! I'd 100% use them again. read more

Picked up my rental at the Honolulu airport, I reserves online. Pick up was quick and smooth and my reservation was upgraded for free. I drove a nice newer Hyundai Tucson and it was a great ride. My return was also smooth and no surprise charges once my return was processed. Will be a return customer for sure. For reference I've rented from Alamo and Enterprise and I've had good experiences with both as well. read more

Sixt Rent A Car - My rental - Car Rental Near Me - Honolulu, Hawaii

I had a really frustrating experience with this rental company. I was given a vehicle with expired registration, which immediately created problems during my trip. Because of the liability, my hotel would not allow me to park the car there, which added unnecessary stress and inconvenience. I spent hours on the phone with customer service trying to get this resolved. Each time I was told the issue would be escalated and that a manager would follow up. That follow-up never happened. What's most disappointing is not just the initial mistake, but the complete lack of accountability afterward. There was no urgency, no resolution, and no communication despite multiple attempts on my end. This situation took time away from my trip and could have easily been avoided with basic attention to detail. I would strongly recommend double-checking your rental before leaving the lot if you choose to rent from here. When I dropped the car off I was told a manager would reach out to me. I have yet to receive any response. read more

Never go to this place to rent a car. The staff are very rude, unfriendly and some even have racial discrimination . Hope Sixt should fire several staff with this site or at least give them training to be more friendly to customers! read more

Worst rental experience of my life. Tried contacting the rental company.... oh, you can't. Left a bad review, they called AND DIDN'T LEAVE A CALLBACK NUMBER!!!! Who flipping does that?!?!? Tried calling them and was told they can't connect me only give me an email to customer service. How stupid is this?!? What happens when people have an issue?!? DO NOT, under any circumstance, RENT FROM SIXT! They have ZERO customer service and you can't talk to a live person at all. It's robo-phones only. Terrible! Going back to Enterprise. They are more expensive but at least you can talk to a live person. read more

DO NOT RENT from this SCAM car rental company! Our very expensive rental in Honolulu stayed in the Hilton hotel garage all 5 nights we were there bc we weren't able to make it out. When we dropped the car off the girl there was incredibly rude to us and our two little children as we were unloading to leave. We asked if we were fine to go and she said yes and the we are sent a bill of almost $1600 for tiny microscopic scratches that could NOT have possibly been from us since the care never moved! We've rented from Sixt several times in the past but this will be the last as it's clear they're doing this shady move plenty of other renters. Never heard of anything like this in our 20 years of renting cars! The photo itself is absurd. read more

Sixt Rent A Car - Car Rental Near Me - Honolulu, Hawaii

I rented a car at john Wayne airport returned it and 2 weeks later they sent me an email saying there was a damaged rim. I did not hit a curb so know this damage was not mine. when I returned the car i asked the man to come out and inspect. he declined and now i have received a bill i have been fighting with them for two days and I am getting now where i read this is very common for this company on yelp reviews i don't know what to do any ideas read more

I wanted to hold back sharing this review but I can't and I need to share. I rented a bmw x5 expecting a nice vehicle and all clean but I don't a vehicle infested with bugs as per the return agent they are called German cockroach. Just imagine from the sound of that. I spoke to one of the booth agent when I returned the vehicle and they said a manager will reach out and until now no communication has been made. I called customer service and they said wait 2 days... and still none... As you can see on the video those are only a few the first time I opened the door there was at least a dozen of them and they run away once they feel movement from opening the door. These bugs are hiding underneath the seats of the vehicle and carpet. read more

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The check-in process was quite smooth. Our flight arrived a couple of hours before our car (a small SUV) was ready, so we were offered an alternative, a BMW 3 SUV. The agent gave me a discount, instead of $70 per day, it would be $35 per day! There was no mention of the word, "UPGRADE". I assumed the entire cost was $35 per day, so I agreed. Later, I found the $35 was ON TOP OF THE ARRANGEMENT I made online!! I left a review expressing my displeasure. The following day, the company rep called me. I described the events. The rep was a very pleasant young man, and he understood. He ended up removing the entire fee for the BMW! I've never had any rental company exhibit such a concern for keeping a customer happy, and we have rented cars for over 40 years. Kudos to you, SIXT!! Could probably use a quick explanation of some of the technological workings of some cars. read more

Sixt Rent A Car - The technology of the interior of the BMW took a little trial and error. The backup camera isn't anywhere near as good as our Hyundai. - Car Rental Near Me - Honolulu, Hawaii

Beware this company, they will try to scam you and claim you "damaged" the car. We had our rental for about 5 days. Returned it and did a walk around WITH THE SIXT EMPLOYEE to check the vehicle for damages. He said everything looked great and we turned over the keys and flew home. I just received an email that they "found additional damages" on the car. They described this as a superficial scratch 10cm long on the front license plate. They sent me a photo of this "damage" and there's absolutely nothing wrong with it, no evidence whatsoever of any sort of scratch. It just looks like a normal license plate. I've attached the photo they sent me. We won't ever be using Sixt again. It's clear they are not worried about being an ethical company and are only concerned about how much money they can squeeze out of their customers read more

Sixt Rent A Car - The "proof" they sent me of the "damages" to the car - Car Rental Near Me - Honolulu, Hawaii

Final chapter of the story...... After 2 full weeks, I was told that I am not responsible for any damage. The customer service people that I spoke with were rude and unhelpful. It took at least 20 calls before anyone answered and, when they did, i was told it is my responsibility to submit videos and photos. I took a long video that was far too large for their website to accept, so I needed to learn how to edit videos to smaller files. All of this could have been avoided had they properly checked out the vehicle in the first place. read more

Easy rental, Cathie and all the staff were friendly and efficient. Easy to get! All staff kind and office is clean and orderly

It was easy and got an upgrade great customer service will use again!! Everything was smooth! Nice BMW too

My first experience and rental and I would say I'll definitely be back with them. Employee was friendly, helpful and with pure aloha read more

Easy! It was fast to get the car at the counter it was ready and waiting. When I'm in Europe I also use Sixt for the same reasons read more

Great experience! Fast pick-up and great vehicle! The staff were quick, smart and polite.

This is indeed the address where I have already sent my complaints. However, three days after my departure, you withdrew the reimbursement that had been made -- and even more. And today, a new explanation appears: so-called "fuel charges." The service@sixt.com team responded that these were fuel fees and that the matter was closed. Yet, on site, the rental agent clearly stated that everything was included, with no additional fees, and that the fuel was covered by Sixt. He also confirmed the reimbursement, explaining that it was simply a deposit. Therefore, there is no point in pretending to have a caring customer service in public comments when, in reality, your practices consist of taking back the amounts owed once customers are no longer present to contest them. PS: Rating 0/10 read more

Sixt Rent A Car - Refund approved but not honored (Sixt computer) - Car Rental Near Me - Honolulu, Hawaii

AVOID!!!!! The worst experience I have ever had with a car rental company. I do not understand how there are so many positive reviews especially about the staff. Makes me think those were paid for. The negative reviews that I came across here are inline with my experience. Feels like their business is extortion. They scare you into buying their insurance. The rude staff at the counter went into detail how even the tiniest pinhead, barely visible damage will be documented as it "changes" the car and we may be charged for it. They do not have a minimum damage before damage is assessed to you. So any no matter how small damage will be counted against you. Other car rental companies will have an allowance that anything smaller than golf ball size will not be counted. They scare you that you will be penalized and charged up the "you know what" if you don't get their insurance. So you feel like you have to buy it. And from the other reviews here other people were seriously rolled over with insane damage fees. When we entered the rental office the line was long and not moving. Only one guy was at counter assisting two girls. He spent so much time flirting with them that the line stood still and was getting longer. Eventually another guy arrived and the line started moving. It took nearly 40 min for us to get the car. Then we spent 20 min documenting all the damage on the car to make sure they can't say anything about it. So instead of taking our tired kids to the hotel they not only had to sit in the rental office falling asleep for 40 min and then wait more while we had to meticulously document everything. Amazing start to a vacation. The car they provided was dirty and full of scratches. All rims were scratched up, seats dirty, and scratches throughout the car. read more

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So easy and fast. Great service from front desk person Cathie - Im switching from Hertz as my go-to when I come to HI - which is pretty often read more

Concise directions at the airport; easy to find; short line; friendly and informative staff; easy car pickup.

great experience and Desiree was absolutely amazing. Very small wait and the service was great

Avoid SIXT -- especially this location. I rented a car from December 12-16 and returned it in the same condition I received it. The agent who checked the car at drop‑off explicitly said everything was good to go. Yet, days later, I was suddenly told I'm responsible for "damage" to the car door -- damage that absolutely did not exist during my rental period and was never mentioned during the return inspection. This feels completely unacceptable and deeply unprofessional. This is only my second time renting from SIXT, and both experiences have been sub‑par. The lack of transparency and the attempt to charge customers for post‑return issues is a major red flag. For your own peace of mind, avoid renting from SIXT at this and any other location. It could save you a costly and unnecessary headache. They do not even bother to respond to email or help pickup the call to talk to customers. Even after sharing the written receipt indicating there was no damage in return !! read more

Car pick up and drop off service was a good experience. The car had minimal dings, was clean and smoke-free. Will definitely use Sixt in the future. read more

Sixt Rent A Car - Sixt - Car Rental Near Me - Honolulu, Hawaii

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we picked up a car at the Honolulu airport on February 16. The next morning when we came out to the car, there were cockroaches all on the floors and on our stuff we took everything out and threw it away and tried to call them. They kept trying to transfer us to something called second level and it kept going to a voicemail. We called them consistently for two days. When we finally reached somebody, they expected us to bring the car out to them when everything we had was on an itinerary and on a schedule. And they acted like they were inconvenienced. The car was absolutely infested with cockroaches. I have reached out and I am trying to see how they're going to deal with this, but I will be contacting the health department as well as the Better Business Bureau. read more

Fred at Sixt gave us outstanding customer service. When I asked if we could push our return time back because our delayed flight caused us to check in later than planned, I was concerned it might create an issue with the two-day authorization window. Fred reassured us, explained the safeguards in place, and helped update our check-in time to reflect our actual arrival. He was also very respectful of my military service, built great rapport with my family, and even moved luggage left blocking the doorway so we could get through with our stroller. He also helped us upgrade, and the upgrade was absolutely worthwhile. He was professional, knowledgeable, and genuinely caring throughout the whole experience. read more

DO NOT RENT WITH SIXT I rented through this location back in May. Everything was prepaid and I was sent multiple email confirmations that my balance was $0. THREE MONTHS LATER, they sent me a revised invoice claiming I had only partially paid and sneakily charged my bank $200+ without permission. I gave them calls over the span of 3 days. Customer service was rude, dismissive, and acted like they were doing me a favor by starting a 3-15 day refund process for that charge. They were unapologetic, refused to immediately provide me confirmation of the refund, and gave me excuses that any higher ups were always busy and unavailable. This feels dishonest and predatory. After seeing other reviews as well as the class action lawsuit they had to settle this year, it's clearly a pattern. Avoid Sixt at all costs. read more

I had a very pleasant experience with SIXT. The front desk staff were extremely polite, patient, and professional throughout the entire process. They explained everything clearly and made sure I understood the rental details. The service was efficient and welcoming, which made the whole experience smooth and stress-free. Their friendly attitude really made me feel comfortable as a customer. I would definitely choose SIXT again in the future and recommend it to others looking for reliable car rental service. read more

We usually rent our cars from Avis or National, but we forgot this time. We booked a car the same day, and the only SUV left was a BMW X3. The check-in process was easy, and the salesperson offered us an upgrade. Being so used to complimentary upgrades from our credit card, we didn't think twice. Unfortunately, there was a charge for upgrading to the BMW X5, which was our mistake for not asking. However, that turned out to be the least of our problems. Later that day, after finishing our hike at Koko Crater, we discovered cockroaches in the car as the sun went down. At first, it was just one, but soon they started to multiply! We ended up going to Safeway to buy traps and Raid. We were so relieved to return the car when we headed to the airport to go home. The manager refunded the cost of our upgrade, but the experience could have been better. Never again. I even have videos and pictures of these cockroaches. read more

I originally booked a Miata thinking the trunk could fit my check-in luggage, however it was too small. The staff were incredibly accommodating when helping me change to a different vehicle! The vehicle they helped me pick out was very clean and well taken care of. Cathie from reception was wonderful to work with. read more

Fred was great, helpful, and made the whole the whole experience easy. Would rent from them agai!

The Store Office is very impressively attractive of its Colors and Cleanliness. Fred the Sales Agent was very friendly, honest and informative. read more

Excellent. Will rent through Sixt ever time if available. They are the example of good management (standard of care) for all rental car agencies. Budget needs to emulate Sixt's service read more

Excellent customer service both at check-in and when returning the car. No additional charges after return. Brand new 2026 Hyundai Tucson (only 18 miles.) Seats folded up and down very easily, so I was able to carry display posters without a problem. The car was in excellent condition, drove well, and was clean. I ordered when I made my Hawaiian airlines flight reservation, and the price was very reasonable. I will use Sixt again and can recommend Sixt highly! Thank you for a great driving experience. read more

I booked on priceline and did not know I was getting Sixt until after I paid. I looked at the reviews and I was a bit worried but I noticed the people who left negative reviews left sand in the car floors and did not take photos (upload onto the app as instructed). I am assuming they did not follow instructions or were careless. After getting the keys, you get to upload photos of any damage you see within the first hour through a QR code. I spent a good 30 minutes taking photos of every scratch or ding. Sure everyone is tired from a long flight but if you're too lazy to take photos then it's at your own risk. No matter what anyone says, make sure to CYA and document everything. After uploading the pics to Sixt via the link, just in case, I spent another 15 minutes taking a video of everything as evidence. It was insurance just in case the photos did not upload properly. Also the video is time stamped. I rented for 7 days. It was a basic mid size SUV Jeep Compass. I drove all over the island. It seemed to run well and air conditioner worked great. Not sure why car rental places take out the floormats from the car but it makes it harder to get rid of sand. Even tho I tried my best to dust my shoes off before entering the car, some sand got in. Not alot but a small amount. And from reading other reviews, it was suggested to vacuum or risk getting charged which is reasonable. I actually found sand in the car when I picked it up at the airport. I noticed small particles were stuck inside the crevices of the carpet. There were some in the back seat floors even though we only sat in the front. Regardless, I vacuumed the front area twice and the back area once ( halfway through my rental and the night before my rental). There are vacuums at most gas stations but the vacuums are pretty weak and you have to go over the same spot several times. To prevent having to do that again, I spread cloth and some newspapers on the floor of the driver and passenger floor area. I also used sanitizing wipes on the steering wheel, handles and parts that were touched at the beginning and at the end of my rental. Also before going to the airport, I filled up the tank full and topped it off a few dollars more and did not drive anywhere at night. From the hotel to tje airport, it was only 15 min away so the tank was full when I arrived at the airport drop off area. When I dropped off my car, the inspection staff had to go through all the photos I had taken at the beginning of my rental and saw my car was very clean. Honestly, I think it was cleaner and more sanitized after I brought it back. He seemed satisfied with the cleanliness of the car and completed the inspection. It was a great experience. One thing about the car is that the car seat adjustments are manual, not automatic. I didnt know they still made cars like that anymore. It was inconvenient when adjusting my seat which I had to do a few times. The car was a stock model but it did have a back camera which was helpful when backing out of parking lots and the air conditioner worked great. read more

This was my first time renting with this company. I should have read the Yelp reviews. I became yet another victim of being charge for damage (a time defect. protruding bubble) that I did not cause. To make this doubly annoying, I was the one that pointed it out to them when I returned it. Then they charged me $430 for something I didn't do. Not a good experience. First time in my life to experience this with a rental car agency. read more

Always the best condition and quality rental vehicles. Friendly staff and convenient locations

Pick up was a breeze. Cathie was helpful and gave us an upgrade when the car model we reserved was unavailable. We will rent from SIXT from now on. read more

Fantastic service overall. I was upgraded for free and the employees were friendly. I would go back and rent a vehicle again through Sixt.

Recommend Sixt if you head to Honolulu. Good car, good service. Easy check out and return.