I've used this location at least twice in the last year. Once purely for fun and another time it…read morewas out of necessity. And each time it's been efficient and professional. This time, my car had been towed with my license inside. I came to the location with my work id, previous rental agreements, and insurance papers in the hope I could still rent the car. Dreading the worst and fearing I had wasted my time on my walk and bus ride over, I was pleasantly surprised to get the exact opposite of what I feared. Unfortunately, I can't remember his name, but the rep was very helpful, assured me it wouldn't be a problem and sent me on my way with my car. He was empathetic to my situation and served the customer instead standing firm on some "company policy". He even gave me the AAA discount even though I didn't have that card with me either! So thanks for the great customer service. And along with the price, the service is one reason I'll continue to use Hertz whenever I need to rent a car.

God AWFUL customer service. Tried to call to check the inventory almost 10 times and was hung up on…read moreeach time. Drive all the way over here just for the lady (very rudely) to tell everyone in the line that she has no cars available. Mind you, would've known that had she answered the phone atleast once. The line showed up AFTER we had already came. Before hand it was practically empty. Please hire more people or more professional ones.

Extremely helpful my own dilemma and kind staff no complaints highly recommend to rent from hereread more

I walked away from this experience feeling deeply disappointed. I had booked an appointment well in…read moreadvance, clearly stating that I was 24 years old. I was fully aware of the under-25 rental policy and was told upfront that I'd need to pay an additional fee--which I had no issue with. I accepted the terms, and the booking was confirmed. However, when I arrived to pick up the car, I was met by a very young front-desk staff member--he looked no older than 15 or 16 years old--and the entire process quickly fell apart. Without even checking my reservation details or confirming anything on file, he immediately told me, "You're too young to rent a car," and turned me away. What's most frustrating is the complete lack of consistency and professionalism. If your system allows a confirmed booking for someone under 25 (with the agreement to pay additional fees), how does it make sense to reject that same customer on-site without so much as verifying the appointment? To add to that, there was no manager or adult staff present to clarify the situation or assist further. It was unprofessional, poorly handled, and frankly disorganized. Honestly, I should've listened to the reviews saying this place is awful. I just needed a car for a couple of days to commute to LA, and figured this place would be convenient. Turns out, it wasn't worth the hassle at all. I ended up renting from Lancaster instead--it was much cheaper, way more straightforward, and I actually got a good deal. Lesson learned.

Terrible customer service Alexis was horrible and not understanding I've been trying to call them…read morefor a week getting mad when I said one cuss word under frustration cuz customer service corporate says one thing and he saying another . Corporate told me if i don't have a credit card I can bring a pay stub with address . I've been trying to get through to you guys for a week now and have barely been able to speak to anyone until today . Alexis who ruined everything said I needed three forms of verification I told him I have two that I live at my sisters so I don't pay those bills he didn't care. Told him to cancel my reservation. Will never again think about renting from enterprise this isn't my first altercation with enterprise either fuck yall

Worst place that you can ever booked a rental car, I did my reservation called few minutes before…read morearriving to this place located at palmdale blvd and confirmed that my car was available, upon arrival the front desk "manager" stated they didn't have my car available stating we try calling you and voice mail was full I showed them my phone of no missing call. staff just wanted to go home and not work since it was already 5:30.

Their courtesy maybe they supposed to be back from lunch at 13:15 it's half hour later and they…read morestill at lunch I've been waiting outside in the sun for long time

Make sure you check these cars before you leave. I suggest you drive around the block 2 or 3 time…read moreif not they will give you a defective vehicle. With some sort of damage and charge you for it save your self the anguish

If you're booking via a third part and getting a deal do it, if this is based on an option, go…read moresomewhere else. The space is small. They have less than 20 cars. On Saturday mornings, at 0900 the wait is about 10-15m and when it's HOT outside and it's already crowded, come with patience. The customer service is great. They don't look great, but their attitude is up to par. They are helpful and if they can't help they are apologetic, genuinely. I will add, these cars don't smell like hemp compared to the Avis on 10th and J.

I had a very disappointing experience at the Avis location on 221 Avenue J in Lancaster. The woman…read moreassisting me, who said she was the owner, was dismissive, rude, and made me feel as though I was being treated with no respect. That's all I'm going to say

Fast and easy rental. Hard to find good customer service these day. I'll definitely use them again.read more

From the owner: Source Rent-A-Car offers Affordable Rates on All Vehicles sizes with Unlimited Millage on Any…read moreVehicle Rental

I agree with you Will C…read more I'm just finding out about the hidden fees. I had the rental for 5days and they charged me for 7 days without my knowledge according to the Avis customer service. I will be contacting my bank to file a claim. They have violated the consumer protection law!! ZERO STARS!!

This place is total trash!!!! Avoid this BS place!!! Never ready and cars are left dirty and they…read moremake you wait to clean it once you pick it up

Thank you Avis for saving us. Upon a horrible experience somewhere else we were able to get my son…read morein a car with his debit card and current resident card to get to his grandpas funeral. Manuel took are reservation over the phone and was very patient and understanding to are problem. Don't waste your time at the places on this valley.

We pre paid for a car rental, ubered over to rental office ($60) then got told we couldn't get car…read morebecause we didn't pass credit check.....but they're holding our $200 for the next week?? and we didn't even see the car!?!! WTH?? Run your credit checks before running the card for payment!!!!! Everyone....Save yourself the hassle & rent Enterprise!

The lady that helped us out and actually showed us the car was the best and she deserves 5 stars,…read morethis was my first time driving a push to start since I've never had any other car besides my 2010 corolla and she was very patient and showed me how to use it and didn't make me feel weird about never having a push to start car before, I really appreciated that! Lady inside at the counter was blah. I enjoyed my rental however the pricing is ridiculous! $200 for 2 days for a Camry. I would never pay that much for any rental ever again - that's probably on corporate which sucks. Don't book last min cuz you won't find anything or you'll end up overpaying like I did!

I would definitely choose Enterprise again! The customer service was polite, friendly, and…read moreprofessional from start to finish. The rental process was quick and hassle-free, the car was clean and well-maintained, and returning it was just as easy. Overall, it was a smooth, stress-free experience.

I was used to make a vehicle disappear, plain and simple. I reserved a sedan and got a 4WD Jeep…read moreCompass that smelled like one of more people smoked about a pound of marijuana in it with the windows up. I was going one-way from Lancaster to a city North of Sacramento. It's fine, except that I was worried about being charged for something I didn't do for about 8 hours yesterday while driving, and worried that I may test positive if a surprise screening occurred at work.

I reserved a car days ago, but when I show up to pick it up, I'm told they don't have my car here…read more I specifically reserved a car with all wheel drive/4 wheel drive on the website, and I was told they can't guarantee a car they get later in the day will have that. So I have to wait around until other cars get returned just to see if they can find a car I specifically reserved. I'm a Gold+ member and I made the reservation right on the Hertz website, not through a third party.