Do not rent here they never answer phones…read more ignore you till they get off phone and refuse discounts they offer and over charge

Well I understand why this location has such a low score. Rating 2/5 as the last time I dropped off…read moremy rental car here there wasn't as big of an issue. I returned the car I got from LAX today to this location. I walked in, nobody was there! This location also doesn't have a traditional desk. It's in the layout of an old car dealership with several desks, however each desk is piled full of things. When someone finally came in, I explained to him that I'm just there to return the vehicle. He goes "oh okay, give me one second" and he goes out and starts detailing a car. It was so strange. I already ordered my Lyft and he was arriving. I went out and handed him the keys and had him close it out for me. I'm not waiting on a very basic drop off for you to go detail a car?! Odd.

I walked away from this experience feeling deeply disappointed. I had booked an appointment well in…read moreadvance, clearly stating that I was 24 years old. I was fully aware of the under-25 rental policy and was told upfront that I'd need to pay an additional fee--which I had no issue with. I accepted the terms, and the booking was confirmed. However, when I arrived to pick up the car, I was met by a very young front-desk staff member--he looked no older than 15 or 16 years old--and the entire process quickly fell apart. Without even checking my reservation details or confirming anything on file, he immediately told me, "You're too young to rent a car," and turned me away. What's most frustrating is the complete lack of consistency and professionalism. If your system allows a confirmed booking for someone under 25 (with the agreement to pay additional fees), how does it make sense to reject that same customer on-site without so much as verifying the appointment? To add to that, there was no manager or adult staff present to clarify the situation or assist further. It was unprofessional, poorly handled, and frankly disorganized. Honestly, I should've listened to the reviews saying this place is awful. I just needed a car for a couple of days to commute to LA, and figured this place would be convenient. Turns out, it wasn't worth the hassle at all. I ended up renting from Lancaster instead--it was much cheaper, way more straightforward, and I actually got a good deal. Lesson learned.

Love this place as a preferred member you come in your name is on the board go to your vehicle. Get…read moreyour car. Show him your license at the gate and you're on your way.

I love the Palmdale but recently I went two weeks in a row and I must say to employees it was…read morethis Saturday. His name was Dylan and he handled. I believe it was like six or seven people getting reservations through and I believe it was a person that also returned in a timely manner and then we had Daniel who was giving the cars gave me a good thorough explanation about the car how to use simple function so I just wanted to give a heads up for them two guys to be running Saturdays and then return on Mondays self and I think those are big busy days and I'm out of there a quickly manner bravo 10 out of 10

Worst place that you can ever booked a rental car, I did my reservation called few minutes before…read morearriving to this place located at palmdale blvd and confirmed that my car was available, upon arrival the front desk "manager" stated they didn't have my car available stating we try calling you and voice mail was full I showed them my phone of no missing call. staff just wanted to go home and not work since it was already 5:30.

I reserved a car for the long weekend. 4 hours prior to picking up the rental, I receive a call…read morefrom the Manager stating they had no cars available and couldn't offer me anything. Said she could only offer me a discount on my next rental for the inconvenience. You mean to tell me that you call me 4 hours prior to say "I'm sorry but we cannot accommodate you" and to attempt to appease the situation is offer a discount on next rental? Unacceptable! Now I must scramble to find another rental at a much higher rate since my original reservation was booked in advance.

wow super thankful erin is really responsive…read more called set an appointment for pickup full tank of gas and squeaky clean car got me in a suv at a great price!! will go again !!

Their courtesy maybe they supposed to be back from lunch at 13:15 it's half hour later and they…read morestill at lunch I've been waiting outside in the sun for long time

Make sure you check these cars before you leave. I suggest you drive around the block 2 or 3 time…read moreif not they will give you a defective vehicle. With some sort of damage and charge you for it save your self the anguish

Fire the black chubby girl as the receptionist. Her attitude was ugly just like her wig. I walked…read morein with someone who was renting a car with them & i greeted her for her to not acknowledge me or speak at all. She just starred at me, then proceeded to answer the question the person i was with had. She wasn't helpful at all, nasty attitude, & unprofessional looking. Wig was not melted, flaky white stuff on her forehead & hairline. Even with the interaction being so short she did a horrible job and it did not feel welcoming at all. Would not recommend based off of you will have to deal with bad attitude people and most likely won't get a car because they will make up some lame excuse about a ID. Save your time & money & rent with someone else!

We booked a last minute van because our truck wouldn't start its my daughters 4th birthday today…read more02/09/24 we were so excited but when I got to Avis we had some technical difficulties with my debit card which I was able to book online the customer service agent was Donisha when I tell you she went above and beyond to me us keep our reservation she did that plus more.... :) usually from my experience can rental agents aren't the most friendliest and I understand why because ii work at hertz but I appreciate Donisha she was friendly and she has excellent customer service. Thank you for making my daughters birthday legoland trip happen. :) :) :)

Fast and easy rental. Hard to find good customer service these day. I'll definitely use them again.read more

From the owner: Source Rent-A-Car offers Affordable Rates on All Vehicles sizes with Unlimited Millage on Any…read moreVehicle Rental

I agree with you Will C…read more I'm just finding out about the hidden fees. I had the rental for 5days and they charged me for 7 days without my knowledge according to the Avis customer service. I will be contacting my bank to file a claim. They have violated the consumer protection law!! ZERO STARS!!

This place is total trash!!!! Avoid this BS place!!! Never ready and cars are left dirty and they…read moremake you wait to clean it once you pick it up

The vehicle itself was a 10/10 and drove great. My only disappointment was the communication…read moreregarding the courtesy ride service. I had requested a ride back to my destination, but there was no mention that transportation is only available within a 5-mile radius. I only found this out after providing my location to the staff member who was assigned to drop me off, as we were both walking to the vehicle. This policy should be communicated upfront to customers who request transportation so expectations are clear from the beginning. While waiting for my ride, I also overheard other customers requesting the courtesy ride service, and this question regarding their destination or the 5-mile radius limitation was not being asked. Consistent communication of this policy would help prevent confusion and improve the customer experience. Additionally, the vehicle was provided with only 100 miles of range at the start of my trip. For customers planning longer trips, it would be much more convenient if vehicles were fully charged or fueled before pickup. This would help avoid delays and make the rental experience smoother. Overall, the vehicle was excellent, but clearer communication regarding transportation policies and better vehicle preparation would greatly improve the rental experience.

Kenneth was the best consultant! He was very attentive to every need & was a pleasure doing…read morebusiness with him. Thank you Kenneth!

I usually prefer hertz over enterprise which is still the case because enterprise was horrid. I am…read morenot pleased with my rental. I always pre pay and had a set reservation. My husband waited almost two hours to get the car we paid for and it still came back dirty while having to pay $176 for ONE (1) day. He said there was also a lady behind us who paid for a reservation that also didn't not get the car she requested. I'm frustrated we paid top price for a dirty unready car

My experience at this rental location has always been great, Channel you're awesome. Thank you for…read morealways giving the best customer service, this last time I went in to exchange the EV and she had a car ready to go for me was in and out in a timely manner. She answered all my questions and was very nice and respectful. I appreciate all your help Channel!