The vehicle itself was a 10/10 and drove great. My only disappointment was the communication regarding the courtesy ride service. I had requested a ride back to my destination, but there was no mention that transportation is only available within a 5-mile radius. I only found this out after providing my location to the staff member who was assigned to drop me off, as we were both walking to the vehicle. This policy should be communicated upfront to customers who request transportation so expectations are clear from the beginning. While waiting for my ride, I also overheard other customers requesting the courtesy ride service, and this question regarding their destination or the 5-mile radius limitation was not being asked. Consistent communication of this policy would help prevent confusion and improve the customer experience. Additionally, the vehicle was provided with only 100 miles of range at the start of my trip. For customers planning longer trips, it would be much more convenient if vehicles were fully charged or fueled before pickup. This would help avoid delays and make the rental experience smoother. Overall, the vehicle was excellent, but clearer communication regarding transportation policies and better vehicle preparation would greatly improve the rental experience. read more

Kenneth was the best consultant! He was very attentive to every need & was a pleasure doing business with him. Thank you Kenneth!

Jay and Courtney are the perfect examples of how to protect the customer experience. Jay was very professional in helping me with my reservation. He went above and beyond in helping me with my temporary license. Courtney showed me to my vehicle. She had a smile on her face and asked about my day. She explained everything thoroughly and perfectly. To not make me wait she upgraded my vehicle. The upgrade was fresh out the wash, clean and smelled like new. The whole experience was easy, fast, and friendly. Thank you for your help. I highly recommend this location. read more

Enterprise Rent-A-Car - 2026 Toyota Corolla - Car Rental Near Me - Lancaster, California

The rating would be zero but they don't even have that option. Don't trust any reservation or promise to deliver from this place In the past there was problems get the car reserved and had to settle for a clunker With bad cigarette reeking vehicle.This time they were supposed to to have a vehicle reserved for a very impo family reunion with Grandkids and great Grandchildren and waited for enterprise to call like they said they would but no call. So we called and they informed us the vehicle was not available and they would call back by 1:30 for a replacement but no call when we called back message said they were closed . Lousy customer service and very unprofessional business. better off taking you business elsewhere. Never had the issue at Avis.Thanks for nothing read more

Good morning! On November 9, 2024 I visited the enterprise location in Lancaster, CA in full wedding attire as I was running late to my sisters wedding. My car had been involved in a collision and what could have gone far worse was made pleasant by Adonis Perez. Adonis was pleasant, professional, FAST, efficient, and it is because of him, I made it to the wedding on time and my day was turned right side up! Adonis represented enterprise in the best way possible. He didn't ask me any unnecessary questions, he was only interested in getting me serviced and where I needed to be. More people like Adonis should be in quality customer service! A big thank you! read more

Enterprise Rent-A-Car - Business Card - Car Rental Near Me - Lancaster, California

We have rented cars from this location a few times and every time, they are fast and friendly and accommodating. Dylan was the representative that helped us when we received the car and he was very helpful, friendly and personable. He explained the details thoroughly. Robert was the representative who took care of us when we returned the car. He was friendly and personable and was very accommodating. This location has great customer service and I will continue to rent cars from them. read more

Updating my review from 1 star to 3 years based on my recent interactions at this Enterprise. 1. The reason for the low rating is primarily due to my frustration with their inability to pick up their phone calls. I will attach a photo of all my unanswered calls. It's quite ridiculous when you just want to call and ask a quick question. The first time, I called at 8:03am and someone picked up immediately just to put me on hold so they can "get to a computer" but then never came back. The call dropped and it was nearly impossible to get anyone else back on the phone. There should always be someone to focus on the calls and at least ANSWER and explain the hold up! I placed a rental through Statefarm but they never called me to confirm. I had to reach someone to get anything done. 2. My overall 3 rating is thankfully due to my experience with Ana Sotelo. After the frustrations with the phone calls, I did not have high hopes for this location. However, when I did arrive Ana was professional, friendly, quick to help, and also closed me out. She made everything effortless and is the reason I would come back here. Just go in person if you want to get anything done! 3. i am overall satisfied because some of the reviews worried me because of extra charges. However, when I was at the location, I did observe that the staff was kind and a handful of people were checked out without any charges. read more

Enterprise Rent-A-Car - Kept being put on hold over and over. - Car Rental Near Me - Lancaster, California

Unreliable and Disappointing Service - Twice Burned I would not recommend this Enterprise location, particularly the Lancaster branch. They have proven to be completely unreliable when it comes to honoring reservations--even those made well in advance. I reserved a 15-passenger van three weeks prior to my pickup date and even confirmed availability a few days before. Yet, just one day before my scheduled pickup, I was informed that they could no longer accommodate my reservation. I was given vague explanations and conflicting information, which felt more like excuses than solutions. Unfortunately, this wasn't my first poor experience with this location. A prior reservation also fell through without proper notice or accountability. It's clear to me that this branch cannot be trusted to follow through on commitments, and the communication from staff has been misleading at best. I've given them more than one chance, but after repeated failures, I will no longer consider Enterprise a dependable rental option. I strongly advise others to think twice before relying on this location for your transportation needs Dates for reservation made 6/28/25. Date of reservation 7/17 - read more

Only took us an hour to get a one-day rental. Understaffed. One person at the counter only.

Rented a car for a five day vacation, its electrical panel was all messed up! I'm deeply disappointed in enterprise as I've never had to complain before!! But, overall they addressed the issues and I will be renting from them again. And check your windshield wiper fluid before you leave folks! read more

Dylan did an amazing job today considering how under staff the place was. Car everywhere! People coming and going. This young man held it together and showed excellent respect and persevered under the high stress of Thanksgiving weekend on a Sunday. So my review isn't so much for the company as it is for Dylan. read more

So getting the car was great, the lady working there was friendlier than anyone had experienced in a while and the kid washing cars was great also. But when returning the car, this lady(pictured) Storms up to me, and says "Yeah, what are you doing?" To which I answered "I'm returning a car" She Gets super aggressive and says "a car has to be returned the exact same way you got it. I really didn't understand what that meant, so I looked at the car to see if there was any scratches or dents, and there wasn't. So I said"what are you talking about? It is exactly as I got it. I just picked it up a day ago" Then she says "was it that dirty when you got it? " So I thought about it for a second and I said "you mean you want me to wash the fucking car Because that's not gonna fucking happen" So her shitty ass attitude pissed me off immediately, but I was cool for about three minutes. And then I realize, why the fuck am I being yelled at by some stupid attendant at Avis Rent-A-Car? So I fucking went off, of course, and I called corporate and I lost my mind in the store then she wouldn't give me the receipt if I didn't give her the keys for the mileage, so I turned the car on and I said give me the receipt and you'll get the keys. She wouldn't look at the car, acting like a child. Finally, a dude came up gave me the receipt. I gave him the keys. I got out of there and I told them "I've never been to a fucking place where I had to wash the car before I returned it. I have video of everything and they didn't actually end up charging me a cleaning fee. Just cause I was such a dick probably. But fuck, I don't need some idiot chick yelling at me. This chick should never ever have anything to do with any sort of customer service again. She clearly hates people, Which I understand, but I'm not in Customer Service. This is why I rent from Enterprise down the street, because they're easy to talk to, treat people with kindness, and don't expect you to wash your car before you bring it back.. But I thought I'd try something $10 cheaper this trip, bad idea. I'm coming home Enterprise . This lady is not a nice person. Stay away from here. read more

Extremely disappointed. The counter guy was very rude and said I would crash the truck I was trying to rent and refused service. Terrible location and the worst experience I've had trying to rent a car read more

Unbelievable customer service. Girl called me to inquire if I was gonna return my vehicle or extend it. As soon as she got in the phone she had a nasty tone and was insanely condescending. I was having a hard time hearing her and was thinking what was the best way to save money. Every response that came out of her mouth while I was trying to figure it out was insanely rude. So what do you want to do sir as I asked questions. Poor thing actually had to work and possibly repeat herself. Not surprising its Lancaster. Smh read more

we requested a car 2 days ago and didn't get it, should not say available on a car if it's not there. we have been waiting 1.5 hours for a car. we needed a suv and they kept offering a sedan read more

Anthony C. did a great job with getting us a rental that best serves us. I would ask for him when you visit. The location had great vehicle selections. I would use them again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Lancaster, California

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I am a disabled senior. I have PTSD frfom a domestic violence incident that nearly killed me. I will be disabled for life with this inflicttion, unfortunately. I had a very good experience with this location initially; I was very grateful to be able to rent a car with a debit card three prior times; I only had to show them a urility bill with the same address as the one on my debit card, which I did, no problem. Until today. I made a reservation on my phone and was picked up and brought to the location by their convenient pickup service. I showed them my utility bill, like last time, but this time, I was asked to open it and show it to them. I did, no problem. But then I was told they could not rent to me because I have an outstanding balance on the bill. I have outstanding balances on all of my utility bills because I had Covid-19 for a few months back in March and I am making payments on those bills now that I am back at work. Why is it a problem now but not the other three times I rented, Enterprise? Why didn't you properly inform me of your debit card policy those other three times I successfully rented a car from you? The most distressing thing of all of this is, I rented the car to take my cat 55 miles over to Los Angeles to be treated for a life-threatening constipation blockage. Pookie is my registered comfort cat. He has done more to help heal me than any human. Today he was scheduled to have the final surery that would save his life, but now that is not going to happen because Enterprise denied my rental because of an outstanding utility bill. This would have been much more easy to take if I had been told this from the get-go, but I wasn't. If I had been told from the get-go, how could I have rented a car on three previous occasions??? On top of this, when I became angry and distraught and said a few well-deserved choice words to the customer service rep in the parking lot who was checking me in and denied me the rental, he tok a hard line and told me I could never rent from them again. As if he is the wounded party. What do you have beating in that chest of yours, a rock??? Take a good look at the pictures below and see what you have done to an innocent, suffering animal because of your gross negligence, and tell me you wouldn't feel the same way I do!!! What you did is wrong, just wrong, and you know it, and any comment you make below in defense of your callous negligence is heinous and reprehensible!!!! read more

Enterprise Rent-A-Car - My cat Pookie, dying in agony because Enterprise failed to properly notify me of their debit card policy and refused my rental upon pickup. - Car Rental Near Me - Lancaster, California

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The rental experience was not the customer service I normally received upon renting a car from enterprise. The employees are pushed to hurry as if you are in some type of a drive through. They want you to rent and sign for a car before it is clean, washed and ready to go. Your mileage and gas is marked prior to taking possession of the car. I disagree with this being forced on me. It was more than an hour later the car washed off left wet. The car was left running the whole time needless to say it was an extra 20 dollars just putting the gas in the car. read more

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Rent from this location frequently because it's the closest to where I live. They have canceled my reservation several times and they are so rude about it. Basically they call you and if you do or don't answer their message is always the same, we are all sold out of vehicles for the entire week/weekend and your reservation is canceled. Please do not come into the office, your reservation has been canceled. Have a nice day! Like what?!? No, let me help you check another location to see if they have something that could help you, they just basically tell you to deal with it. Thank God I was able to rent from AVIS at last minute one of the times, but the other 2, I ended up stranded and unable to make my business trip. read more

I'm giving a poor review because their branches have language posted all over their walls about "exceptional" customer service being the aim, but when I called here to express concern about a surprise charge of $150 upon returning it in to a local, different location I was told "Yeah, that'll be $150." and then they hung up the phone. I live in LA and had major car breakdown near the Lancaster location on a Saturday visit to the area, so I needed rental car for the week and planned on driving it back the following weekend. It didn't occur to me until days later I could bring it back to an LA area branch which of course is far more convenient. When signing out the car with my LA address and in subsequent phone calls where I discussed returning it to the LA area there was never any mention of a $150 "one way" charge for returning it elsewhere. So when I got to my local neighborhood store I had to compel them to call this branch and ask for it to be waived due to the lack of communicating about the fee. I had been told their records said "Brian" had put the fee on there, so when I asked for him and expressed how I was looking for it to be waived, I got dude's monotone answer and a hang up click. Consider taking your business elsewhere, or if you work with them, point out their customer service propaganda on the walls and be persistent about taking care of their customers to help ensure return business. I did and got it rightly waived as well as other small perks but then again the branch staff don't hate their jobs and customers like homeboy who hung up on me seems to. read more

Been doing business with both Lancaster and Palmdale location for close to 6 years. These guys go above and beyond to take care of their customers . I don't think there was an issue they couldn't resolve immediately. They make it a point to learn about their customers and build long lasting friendships. We usually work with Brian in Lancaster and Matt in Palmdale . Both make your rental experience seamless and fast . The teams they have in place are incredible when they're not working . Thank You guys !!! read more

I want to thank Adrian and Craig! Craig you were such and kind person picking me up from my establishment thank you for your kindness. Adrian thank you for helping me pick a nice car while my car was at the shop and thank you for working with me. And I forget the gentleman's name that took me to Fix auto I should have wrote it out. I truly love the staff. read more

I just wanted to give a big THANK YOU to Leilani for rectifying the MAJOR DISAPPOINTMENT from the Santa Clarita office. And again I apologize for losing my cool in the beginning, I was just very upset on the treatment that we received at the Santa Clarita office, claiming they lost keys to a vehicle but were so calm about it . And then giving us a car that obviously was in an accident. But again, thank you Leilani , your customer service was outstanding. read more

I never leave reviews but this place sucks ass! 150 dollar deposit on a vehicle that was paid by my company's insurance, they take that out of your account immediately but takes forever to get it back. Cmon you piece of crap company pay me back already? This place has no ediqute, no hurry for the guest and they all are lazy af! Don't go here, it's typical Lancaster east side service! read more

If I could give less stars I would! I had a reservation, got to the store and they said they had nothing for me and there was nothing they can do. I had called customer support 2 hours before to confirm this location had a vehicle and they did. I had never experienced this with other Enterprise locations. read more

Worst Enterprise I've been been to, and I travel a lot. The place was packed and only one employee was service us for checkin (who was apparently the manager). Once they got to me they asked a series of unnecessary questions including who my employer is. Mind you this was a rental car for an insurance claim. After refusing this information the manager refused to rent to me. As a professional in the travel industry and as a veteran, I expect more from Enterprise. The place was filthy, tram was unprofessional - latin music blaring in the background. As a veteran I usually chose Enterprise, but after this occurrence wow. And thanks Enterprise Headquarters for your quick response... I've noticed you respond to all feedback but have taken apparently zero action. Don't worry I let my insurance company, USAA, know how this place treats their customers/veterans. read more

I have rented from this location, twice now. I have nothing but high praise for the staff here. Last week I rented a compact car to drive to Utah for a business conference. When I got there, I was told that I would be upgraded to a slightly bigger car, no extra charges, due to there were no compacts available. Stephen (not sure if it's spelled correctly), was very professional and helpful. He explained everything to me, even though I've rented from Enterprise for years. He went above and beyond to make sure that I had all my questions answered. I am very thankful to have found this location. I would highly recommend them over and over! read more

Well. Waste of time and effort. Rude staff make everyone wait outside for ONE employee who is checking in and out the cars. Unapologetic about any issues that arise, the man was very blasé about anyone who couldn't get a car for whatever reason--why should he care when he has a line and they don't need the business. Customer beware: you need two forms of utility bills in your name or a credit card, although I couldn't find this policy on their app or website, and all the signs were clearly computer printed with no letterhead... FYI everything else locally is closed Sundays so they can behave however they want read more

I'm actually surprised by the poor reviews, but perhaps those are from the weekends or the situations that brought them there were unpleasant to begin with. I've had excellent experiences over the last month, but mainly went on weekdays before many are off work and the Friday before Christmas for a drop-off. I forgot they offered free pick-up/drop-off if you're local and that helped save me so much money! I've always been helped pretty quickly and have had pretty good experiences with the cars (SUVs). All the employees have been so friendly and I loved chatting with them when they give me rides to and from home! I personally haven't had problems with calling either. Someone has always picked up and having used enterprise for probably a decade, this has been one of my favorite locations so far! My main reasons for 4 stars are the amount of gas in the tanks being pretty low when received, one of my SUVs had a busted gas door so I needed to pry it open with my fingernails to get gas (I don't think it was reported or recorded in their system to let me know), one of the cars smelled of cigarettes that they probably couldn't fully get out of the fabric, and the car selection before the holidays wasn't exactly what I needed, but got the job done. Service was still excellent every time and I felt taken care of! I really think 50% of the experience is the state of mind you're going there in the first place for. I was in a pretty peaceful state, calm, and in a good mood and I feel like it was matched all around me! As a former retail associate and manager, I definitely know I wanted to give even better service to people when they were kind! Thank you Leilani and all the other employees for helping me! read more

I must thank and compliment Eric, for exceptional customer service. When the initial rental vehicle failed to start, I notified Enterprise, and Eric came to my home with a replacement vehicle. Customer service delivery is seemless. read more

I have been renting from this location of Enterprise Rent-A-Car, 811 W Ave K, Lancaster, CA for a while now. I am impressed with their customer service; especially their willingness to cater to the customers' needs. The refund process of my deposits have always honest and expedient after my returns. And that speaks volumes for the staff. read more

There was an issue with the rental that I had and one of the employees would not make the situation right regarding the miss information that I was given which would have resulted in me taking a $400 hit financially. After speaking to several people within enterprise, I finally was able to speak with the manager of Bryant who was absolutely amazing and took care of everything immediately. That's Customer Service that shows my family and I that enterprise cares. That keeps business coming and referrals. Thank you Bryant for your help and your excellent customer service. I've been using enterprise for all of our rentals, vacation rentals and my family as well. Because of how things was handled I will stay within a price. Thank you again read more

I am very happy to give them 5 stars and I would give more if possible. My car ended up being at the dealership for over 3 months waiting for a part. All of the employees at Enterprise were very sympathetic and helpful every time I needed to call or come in to extend my rental contract. Special thank you to Anthony, William and Carmina for their professional and kind personalities. read more

I will also ass that I went there for a business trip all in rental and this was a comedy of ignorance with the manager walking around in his cheap sport coat doing nothing and they told me that there is a Camry. So they pull it in the wash rack and I see them airing the tires and than a road scholar boxes it on where when I was told 15 min and it turned into 45 min where I had to say something to get my rental out an slow and behold on the freeway the tire got low and started shaking! I went to Palmdale and got a replacement car! Very bad service read more

Enterprise car rental always gives me fast affordable service in a safe area. I always come back to rent more vehicles because the service is always amazing and friendly. I will definitely be returning. read more

Great service ,super fast and efficient . Renting and returning was a easy process.......

Rented a vehicle from enterprise, had to return it due to mechanical issues. Got tht one swapped out w another vehicle well guess wat.......mechanical issues AGAIN! So I'm out of town the car i was driving had literally no oil at all in it, barely made it up a hill. I brought to this location to swap it out, staff extremely rude, basically told us oh well nothing they can do. Send us over to another one near by to be told same thing. So now I'm stuck out of town w a car tht don't run very well. I got tired of waiting for the to find another vehicle, so I had to drive it all the way down to palm springs Airport to be able to get another one. Total waste of time. To much of a hassle! read more

Amazing service! Starting from the gentlemen at the front desk to the young man who showed me the cars. My reserved vehicle smelled like someone had been Smoking in it and with out me saying much of anything they upgraded me to another vehicle. This team cares about there reputation. read more

When you book a car rental at a certain time you kind of expect the car to be ready at that time. In fact at every other car rental place I've ever used that has been the case. In and out as fast as possible the hold up is usually the line. Here I am 46 mins after my reservation time still waiting on a car and there's a whole bunch of people waiting in front of me standing room only at this location. It's not like this is a local dinky car rental it's an international branded chain. I expect better. Also be aware if you are international they'll want to see your passport despite the fact they tell you cc and drivers license only when you book read more

Enterprise Rent-A-Car - Car Rental Near Me - Lancaster, California

Who knew renting a car could be this easy? They have an exceptional team at this location. They are professional, polite and work together to get you on your way as quickly as possible. Picking up and dropping off were a breeze. read more