I left my power brick charger in my rental car when I returned the car. I went back the same day, looked in the same car and it was gone. I filled out a Lost and Found report online which is what they told me to do. I've gotten 3 emails from Lost and Found and my Anker charger is not on the list. That means whoever cleaned out the car when I returned it now has a FREE phone charger and it was never turned into Lost and Found. When I asked to talk to the guy that cleaned the car, I was told by the guy with the cowboy hat that he left for the day. When I asked to speak to Lost and Found, he said she just left for the day. They were less than helpful. I went back the next day also, and I couldn't talk to anyone from Lost and Found because "they are in another building". What a run-around! So, I had to purchase another charger since the guy who stole mine is using a FREE one! read more

They charged me twice after booking a car with Expedia. I paid for the car with Expedia but took a different but equal car. After the 3 day rental tell me the charges are for an upgrade at $50 A-day + taxes (again). I later found out the car was actually the same price as the one I could have taken in the first place. What Expedia charged for the 3 days was $298 and it ended up being $489 for 3 days for cars that were equivalent as I found out. read more

We had a reservation at 1:00 p.m. and got here a 1/2 hour early to ensure we were on time. we were told there are 5 others ahead of us who've also been waiting for several hours. Why would a business allow reservations when they have no vehicles? We are desperate to get to an appointment and will have to pay Uber instead. I assume this is another victim of covid since everything gets blamed on covid and people don't have to be responsible for their business actions anymore. read more

I would like to share my *very bad* experience with Dollar Car Rental. As many of the travelers, who are trying to find a "best" deal online, we were fooled by the cheap price advertising and secured out booking about two months prior the travel date. Proactively, we called the rental office 1 day before our arrival and verified with the service rep that the car would be available for us. Once arrived to their office in Las Vegas, after waiting about an hour in the line (!), we were told that there were no cars available at the moment. The service rep also mentioned this was due to fact we were late (!). Additionally, he said they were trying to reach us out, but couldn't as we did not leave our phone contact info. "Unfortunately, many customers do not leave their phone numbers during an online booking..." he mentioned. FYI, we weren't asked for the phone number at any stage of the online booking process, the primary contact was an email address. Of course, we did not receive a single notification from them. No apologies at all, the rep was trying to convince us it is totally our fault.. Later on, we noticed he was telling the same story to every next person in the line. Our demand to speak with the rental office manager was gently declined - "the manager is not available...". As a result, we spent the rest of the day in stress of looking for another car instead of enjoying the city... Conclusion: this company is practicing a "brute force" overbooking (perhaps, I should say a scam). Stay away from a cheap rental companies and Dollar Car Rental in particular! Do not ruin your vacation. read more

Lying scum. The reps on the counter, the people down at the cars and the guy taking returns. No one here is to be trusted. Avoid like the plague. The only name I remember is Carlos, but everyone else is scum too. I booked a mid size car and they tried to force me in to taking an Economy car(the smallest cars on the road). On top of this the 45 minute wait was too much. When I got to the car, the guy argued that an economy car is the same as a mid sized car. Then after about 10 minutes of arguing said "what would I know?". A lot I'd guess saying as it's your job dumbass. The car was a pile of crap too. Scraped all over, drove terrible, had dirt and stains all over the interior even though they claimed it had just been cleaned. Trust me, use a different company. These people will try and ruin your trip. read more

A small review about Dollar Car Hire which has fraudulently charged me more than $400 for a sat Nav I never needed during a road trip to the States last month. They charged me for a Nav knowing the car already had one and then told me it was impossible to refund because I'd already signed. Shocking customer service from Dollar. I'd just flown 10 hours across the Atlantic with two kids to be told firstly that my booking had been cancelled. After battling with their agent, my booking was 'found'. Naturally he tried to sell me all manner of extras I didn't need. Par for the course but annoying nonetheless. Then came the sat Nav issue. "Your car doesn't have one, sir." So I agreed (even though he said he'd give a discount, which he didn't apply). Another lie. I got to the car, down the elevator, into the lot, to find the Nav they'd supplied didn't work but there already to be one fitted in the car. When I complained I was told "once you sign it's too late". Not sure this is how companies in the 21st Century should treat their customers, do you? And to think, this is my first ever review. I've never been angry enough before! read more

The worst experience of my life in customer service. We returned the car and they claimed we had not retuned it when we went to speak with the manager he was rude and even screamed at me!!!! Finally they sent someone to check and they finally gave us a receipt. But they were ready to charge us for extra days. Please do yourself a favor and never expose yourself to that kind of treatment don't rent here! read more

I was duped by one of their counter representative. This guy added services I didn't want and never discussed with me when I picked up my car rental. This person added car insurance, road assistance and additional driver. My original reservation of $266 ballooned to over $500 by the time My wife signed the contract. The contract was transferred under my wife's name when my credit cards won't let me used it due to out of state used. Confident that I am signing the equivalent oh my husband reservation and trusting that the price will be the same, I signed the contract without reviewing the figures. Well, I was charged over $500. This will be my last dealing with this rental company. I complain by email several times but got no answer. No decency in even answering my complaint. read more