Always a lover of big lots. I went for a shower liner and purchased one for 3.99. The staff is…read morenice, with no lines, plenty of parking and a little bit of almost everything except they were out of my fav tea. I forgive them, though, I'll be back!

Very understaffed! Store was an absolute mess (mid-day on a…read moreWednesday). Shelves not stocked, lots of missing items and no attention to how the location was presented. 1 checkout lane was open with about 6-8 customers in line with no other employees in sight. Long wait times to check out 2-3 items when people have full carts!

Welcome to the new Walmart! Where they don't want to refund your things until they are ready even…read morethough you have receipts and everything! I should NOT have to wait over a week even though everything says it was delivered when it was not

We're here in line to get rung up and it looks like I'm going to be here a while. Our cashier must…read morebe new. She didn't seem to know how to let the customer in front of us use a gift card. Thought maybe I'd get a drink while I waited but there's a large cart full of boxes blocking the cooler over by Starbucks, and all the slushies are empty. Thankfully, after checking all the smaller coolers in the checkout lane, I found a Pepsi. Shopping for this long is thirsty work. We're doing a major Christmas shopping extravaganza with my mom and we've already been here for two hours. I was able to find all the things I wanted though, including a $20 immersion blender. This is the third one we've had in ten years. At this price I won't feel so sad when it breaks, too. Not the worst Christmas shopping trip at Target, but more open registers would be welcomed.

I came in to do a return. Kristen did not respond to me when I said hello. When I said hello…read moreseveral times, she continued to talk to her coworker then asked me for my phone number. I put my number in but apparently, she was ringing up my order as a brand new purchase. When I told her that I was returning an item, she responded that I never informed her that I had a returned. I responded by informing her that she never said hello to me and never asked what I needed. She argued back that she asked me how I was doing and that it was my fault that she rung up the purchase. I educated her on customer service and informed of better ways to act as a cashier. She processed my return finally. Because of this interaction, I wouldn't come back to location. If Kristen isn't able to remain professional and welcoming while working at the cash register, she should find a different position that doesn't require employee-to-customer interactions.

I prefer the old store before they remodeled. This upgrade (?) makes the place seem smaller…read moresomehow. The prices are ridiculously high in the store. You can find better bargains on their app. The people who work there seem either bored or irritated.

I briefly walked through this Loft location in search of a pair of pants I'd wanted online but were…read moresold out. I found the coordinating top, but alas, no pants. I didn't have time to peruse otherwise, but the store was clean and organized. I'd return.

I shop online. So let me share. I purchased 10 items from Nordstrom. All shipments included a…read morereturn label. It is a pain free process. I purchased from Soma different items and paid with PayPal. Before the final click completing the purchase Soma tells you clearly returns for items purchased online with PayPal must be returned by mail. Perfect I understand before I complete the transaction my return options. Now onto Loft. I purchased three items online. All beach coverups. I then went to return all three. I attempt to use the online system however Loft has designed the online return procedures to make it as difficult as possible. But I note it will cost me $ 7.95 to return by mail and free to go to the store. Once in the store I deliver my unworn items with tags in the original packages. I am told swimwear cannot be returned in the store. I am forced then to pay the return fee and once again try to navigate a deceptive system designed to frustrate a consumer and thus the Return is never complete. That's my first issue. When you are shopping on line it is not made even remotely clear the return policy. Frankly you have to go to three areas of the website to see what the return policy is on swimwear. On the receipt finding the policy at the bottom in the smallest font possible again hides the policy. I find this appalling. Surely all retailers have their own policy. However consumers should be able to understand the policy in a clear openly designed system. I will pay the return costs. I will never shop at Loft, Ann Taylor or any of their companies again. Here I come Nordstrom.

7.3.24 (review written) 6.22.24 (visit)…read more A large department store located in White Marsh Mall. The day I shopped there was a promotion to take 20% off the lowest sale ticketed price. I perused the juniors and petites. Juniors had cute apparel whereas petites seemed tailored more to older clientele. I did find a cute pair of floral pants in the petite's section and a polka dot dress and green short-sleeve shirt in juniors. I also checked women's intimate apparel to look at pjs and there was a handful of cute sets that were cheap as they were on sale. I was short on time as the hubs was waiting for me, otherwise, would have tried on a few and purchased. Maybe next time. Definitely a fun place to shop with affordable prices.

Laurie was rude and unhelpful over the phone. When asking question about surcharges on the order,…read moreshe smugly repeated herself, saying "because," rather than have a real conversation as an adult. Charging more money (especially after the fact) for larger orders is completely backwards, and to be met with a smug take-it-or-leave-it attitude coupled with a child's argumentative reasoning is embarrassing.

This is my favorite place for crafts and projects. They have a lot of fun stuff and always…read morediscounts available. The prices are reasonable and affordable. The customer service is great every time I visit and need assistance help is right there.

Never well stocked , half the time the website says they have something, you get there and they…read moredon't have it ! Poor customer service from teenagers that work there !

Highly disappointed with the poor customer service. I just brought a house in the area. Looking to…read morefurnish my entire home with cash. I circled this store 6 times and not one employee greeted me or spoke to me. As I was walking out, a white American was walking in and I heard someone say "welcome, can I help you find anything today". Very laughable considering I did not receive the same treatment and I was payment ready. Heading to another store!!! DO NOT SHOP HERE, GO SOMEWHERE ELSE!!

Do not buy anything from this company the worst furniture! They say their price are the cheapest…read moreit is and the quality is horrible! I purchased 3 rooms of furniture, after 2 years the living room set started to peel dinning room chair became wobbly and DONT PURCHASE THAT GOOF PROOF PROTECTION PLAN! ITS A RIP OFF!

Great customer service here. There was a long line and only one young woman at the register. She…read moreremained poised and calm while smiling, getting everyone checked out efficiently and professionally. I was able to get a great pair of simple black flats at a great price. I saved even more by using a rewards member coupon. Great location, easy parking, YUGE assortment of shoes.

This was my second attempt at returning a defective pair of boots. I had first tried at the store I…read morepurchased them from in Towson. They were rude and disrespectful to my situation. They offered me $9.99 for a pair of boots that retail at $99.99. Thankfully, the manager at this White Marsh location who's name is Tanisha was very polite and understanding of my situation. She explained why the other location was just offering the $10. But we agreed that how the situation was handled could have been better. She offered to make it right within her authorization. Unfortunately, it's the end of boot season and DSW in general stocks very few women's size 10 anything. So I was unable to find a comparable exchange. However, because of her respect for me and her compassion towards the situation, I did purchase a pair of shoes outright. I had originally been frequenting this location just because I enjoy the shopping center it's in. I had only gone to Towson the one time because it's closer to me. But I will never set foot in the Towson location again and will continue to go to White Marsh where I am respected and appreciated as their customer. Thank you Tanisha and team. You always make my shoe shopping a little better.