Absolutely pawsitive is the best! They do such a good job on both of my doodles! I wont take them…read moreanywhere else!

I have been a customer for 5 years. I moved out of state and haven't been in a year. They are "not…read moreaccepting new clients" and "can't find my file". Where did customer service go? Is it lost in Covid? I'm happy to post my text exchange or maybe the owner would like to but what a shame we can't have customer service anymore. This company would not answer my calls so it's all through text.

I've been taking my dogs to this groomer for years and have followed them when they have moved…read more They do such a great job and have dogs of their own so they really know what they're doing. They stay extremely busy so you have to get on their schedule ahead of time. They tend to be a little higher priced than other locations such as Petsmart but the extra price is well worth it.

Attention to detail, explaining the choices of cut length/features, and remembering the exact cut…read moreeach time! You can view their operation clearly from the lobby, and the dogs always appear happy, either being groomed or awaiting their turn. We like the special touch of decorative holiday collars=) Their communication is clear and concise, I appreciate being able to pick our dog up the moment she is finished.

Best experience we've ever had with a grooming service. Our current pet dog can be very difficult…read moreto groom, but they said she gave them no problems. This is the place where we will be taking all of our pets in the future.

Claudette has been going to Soft Paws for several years now and Cheryl, her groomer, not only does…read morethe amazing "classic" cocker cut, but she has noticed critical health related issues on several occasions. She found a tick inside her ear once (shouldn't have been there, so I rushed her to the vet) and, on another occasion, pointed out a corneal abrasion. Not only does Claudette look fantastic (on an excursion to Joseph Beth for pictures with Santa this year, people oohed and awed in the parking lot!), but she has the best second set of observant eyes on her routinely! Cheryl and Soft Paws owner Regina are the best in the biz! It is such a luxury and pleasure to have them in our lives!

Trim Room is the BEST staff, and they are so great wit my hyper puppy, Poppy! The grooming is…read moreamazing and they recently snuck us in for last minute boarding AND managed to groom her despite a full schedule. So happy to have found this amazing local business!

Patsy and Jeff are great people and have done a great job with my wheaten terrier for nearly 10…read moreyears now. My pup can be pretty anxious when bathing and working with his paws...but they are so patient and adjust to make him comfortable. They are great when scheduling and call me when he is finished so he isn't kenneled long. Price is very reasonable and Murphy always comes out looking great! I had tried 2 other places in town and they just didn't work for us...I highly recommend The Trim Room!

Just a note for others that their voice mail indicates they aren't accepting new clients. I can't…read morespeak to their service, unfortunately, but it sounded perfect. Oh well.

VID did a great job on my poodle and and my bichon mix! They were very nice to deal with, too,…read moreprompt, professional, excellent cuts. My dogs seemed to be very relaxed afterwards too. Their van is self sufficient so they won't be asking to use your electricity or water which is another plus.

I take my dog to Uptown for both grooming and boarding. It is on the pricier side, but that is…read moretotally worth it for the peace of mind I have while he is staying there. The staff are so kind and flexible with travel changes (if you need to pick up earlier or stay an extra night) which is really helpful when flying. They have a great pre-check feature where you can give a lot of detail on your dog's stay. I typically send toys that I don't mind losing just as a precaution, but they've never lost anything I've sent with my dog and everything comes back neatly packed in his bag. I don't worry about my baby at all while he is at Uptown.

An employee at this facility, almost a year ago, choked my dog by pulling him back and upward when…read morebringing him out to me. My dog immediately choked up kibble, and within about 30 minutes of getting him back to my hotel, I had to request input from my vet back home and immediately take him to the ER Vet where he had to spend the next almost two days. He had aspiration pneumonia. They of course denied the entire thing and when I went in to view the camera footage they had, they had a clip of the footage that was about 1:30 seconds long that had been cut to not show me going over to my dog where he has choked kibble up. I called immediately when I got to the hotel room, as I didn't want to react immediately due to the emotion involved. They of course have denied everything. I've stayed quiet about this incident for almost a year now because I honestly thought maybe they'd own up to their (maybe) mistake and do what was right and help cover what I had to pay for. I am active duty military and have to travel to Lexington frequently for clinical. I trusted this business with my furchildren and they failed. I just truly hope that next time this happens, the outcome isn't different. Had I waited until the next day to take my pup to the vet, he most likely would not have survived. Within hours he was on oxygen at the ER vet. I've been dealing with their insurance company since January and they will not be covering anything. This is honestly, the outcome that I expected, as both Uptown Hounds and The Hanover Group did not display much professionalism. The worst part is, they won't even refund me the amount of services that I paid for and will never receive for my dogs. I truly hope no one else has to deal with this situation.

My favorite grooming company in 9 years, mobile or otherwise. In the past I had trouble found a…read morereliable mobile groomer, but was given a recommendation by a client and decided to give it another go. Glad I did! My dog is comfortable, doesn't take up my entire day, on time, and of course the added convenience of coming to your home! Will be using for years to come!

I have used this service for many years. Travis is very professional and a great groomer. He…read moregroomed our previous dog for years. Since he started his mobile grooming service, he has been grooming Bailey. We just acquired an additional dog and looking forward to having Toby groomed. The service is always on time and scheduled at my convenience. I would highly recommend On The Go Mobile Studio.

I do not feel comfortable trimming my pup's nails and they've been getting much too long. I've also…read morenever taken him to a salon. I called this morning and got an appointment for a few hours later. Even though we were late, the groomers were totally chill and friendly and inviting. Brody was greeted with treats and love in generous quantities. It was suggested that I wait in the car. Less then ten minutes later they walked him out to me. He was happy and calm and his nails no longer made that clickety-clack sound when he walked. We both had such a positive experience and I will definitely make doggie spa day a regular part of his life. The price was also extremely reasonable.

Cancelled on me twice in a row despite having an appointment booked 2 months in advance. Then they…read moretold me to find another groomer. This place was wonderful with the original owners.

I've been going to Peyton for years! she's amazing and…read morealways keeps my boys looking great!

Brought my dog here a while ago and the day after her grooming session she had a rash in her groin…read morearea. I had to take her to the vet and it was just a common rash that typically happens from inadequate sanitation or aggressive maneuvers. My pet was stuck in a cone for 2 weeks until this rash healed, unhappy with the service.

Mollie always does an excellent job with all of the pups that she grooms. She's kind and…read moremethodical, and very very sweet. Pups are lucky to have such a thoughtful and thorough groomer!