This place has charm. It's cozy and rustic. The shared kitchen is equipped with everything you…read moremight need to whip up a home-away-from-home cooked meal. The fridge is full with water, snacks on the counter, and a coffee maker. Our room had soaps and lotion. I wasn't expecting that and it was a really nice surprise. There's also free Wifi. It's extremely clean and well taken care of. Joan is the name of the owner and she was so easy to book with. We kept in touch before our stay and she was extremely accommodating. We made an eight hour trip from Massachusetts with two small children and arrived much earlier than her normal check-in time. She was able to get us in early and I couldn't be more appreciative. I would recommend Bell Tower Lodge to anyone who's looking for a clean, homey experience. This is for hospitality lovers.

An excellent accommodation. We rented the entire place for more than a dozen guyz to go fishing on…read moreOak Orchard. Joan was a super host! Definitely will be back.

our stay wasn't that good:…read more 1st the bed were rock hard and not comfortable in the slightest! 2nd they didn't have enough towel and toilet paper and nobody was at the desk when we went to ask for more. the only decent thing was the breakfast yet that was only sparse in variety and mediocre at best. i would not recommend this hotel if you want a good experience and a good nights sleep.

Location was great. Common areas clean and well maintained. Plenty of parking…read more Room was not ready at check-in. Mattress was very uncomfortable as there was a large concavity in the middle. Kids complained that the pullout couch smelled horrible. Very limited options offered for breakfast and my wife was not able to get coffee as all that was available when she went to breakfast was hot water and decaf. Hotel manager, Kim P. was incredibly unpleasant and condescending. Shouldn't be in hospitality with her lack of customer service.

We planned dinner and an overnight stay for our anniversary. I made a reservation for one of the…read moreloft rooms and then tried to get a restaurant reservation. Tried the website first, but it seems to work only for the coffee shop - no times after 1 pm. I called the hotel, and the desk clerk took my information and promised to get it to the rest. mgr. After 3 days with no reply, I called the rest. directly, and got voicemail - they promised to respond within 24 hrs. After 3 more days with no reply, I cancelled the hotel reservation.

Hart House Hotel is the perfect place to stay at, if you want to get away from the fast paced…read morecorporate world. All of your communication with the hotel is done through text messages. This includes checking in and any other needs you may have during your stay. This hotel only has 4 hotel room units (located on the 3rd floor) to book for your stay and each room has their own theme. So booking in advance is a must. Also when booking you get to choose the room you would like to stay in. Unlike franchise hotel chains, there is no front desk, bell boys, lobby, or swimming pool areas. This may not appeal to the traditional family vacation travelers, this is more of a couples getaway. This building is shared with other businesses such as, the Attorneys office of Webster Schubel Meier (2nd floor). Shirt factory and the tasting meadery room of Meadworks ( both on the 1st floor). I loved the fact we had to be self reliant, but as independent as we were. We still had available to us customer service all being available through their texting service. The room was quite nice. I really like the simple old world look with a touch of modern styling. The room came with a mini fridge, cable tv, and Wi-Fi. There was no microwave or kitchen area, but there is a area in the hallway with a microwave to use. The bed was nice and comfortable as well as the pillows. The 4 large windows was a nice feature as well, having the light shine in was great. Being on the 3rd floor we had a great view of the village, and the farmers market (every Saturday). Looking forward to coming back.

I'm giving 4 stars instead of 2 or 3 because I imagine the parking lot side of the hotel is great…read more But in my 3 times here traveling for work, I've never experienced that - including this last time when I asked for a quiet room because I had a big day the next day. Big rigs fly by on the road just outside all day and night - often engine breaking to add to the noise. I was in a corner 3rd floor room this last time, and despite white noise at full volume on one phone and earbuds in with soft music coming from the other, it was still loud to the point I called the front desk about 1: 00 asking for another room - but none were available. I'm not a light sleeper and colleagues have also said they slept poorly. Otherwise, the hotel is clean and comfortable - 5 stars. The breakfast is good (with higher protein options) and the location is convenient as well - easy to get in and out of. Can't decide if I'll go back. Perhaps I'll call first to see if I can be guaranteed an even-numbered room...

The Scarlet Vetter says....we were closed out of the Batavia Downs Hotel so we looked for an…read morealternate nearby. This was very close and had four stars and the reviews were good. The good stuff: the parking lot was spacious, they offer a free breakfast and wifi and they have a decent gym and pool for those looking for those amenities. Now for the issues. The Elevator was out of order. The gentleman in line ahead of us asked about the location of the gym. He then was asked if he wanted a first floor room due to the inoperable elevator and he said yes. Hmmm. Then when my husband and I (in our 60s and me with an injured right knee) were being checked in, she told us we were on the 3rd floor and that she hoped we did not have alot of luggage. Not good. We inquired about the availability of a first floor room and were told that they were sold out. Serious demerit for giving the first floor room to the workout oriented buck ahead of us in line. The hotel is well appointed and the room was seemingly clean but smelled like cigarette smoke. The temperature was difficult to control. My oura ring said my overnight body temp was +.08 which is very unusual for me. The bed was hard. It was quiet overnight and that was a plus. The bathroom was clean and well stocked with lots of towels. However when the fan was turned on in the bathroom, it sounded like a jet engine was in there with you. A helpful feature for them is a text in the morning asking what your intended check out time was so they could plan. That is efficient. The lobby was spacious with late night snack and food offerings with a microwave available. In short, I would likely only come here again failing other known quantities in overnight accommodations in Batavia.

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

Diner on Friday August 31, 2026 was outstanding from the start to finish…read more The service was fantastic our waiter was spot one with drinks to our entires. the shrimp Avon outstanding. My Mediterranean with shrimp was a 10. The seafood soup was over the top. The prices are fantastic well worth the drive from Penfield to Avon. Thank you for a great experience we will be back soon

Well, hard to review this restaurant. It's located in an old historic Inn and it looks well…read morepreserved. And thankfully it has central air conditioning as we came here for dinner on a wickedly hot evening. What was good: Central air conditioning Social distancing as the restaurant only had two other tables of customers Waiter came back regularly to check on us Restrooms clean Good size portions What could use improvement: Menu variety - hard to find options if you are dairy free (some items could be served without cheese but cream was an ingredient in many dishes) Staff not wearing masks (yeah, I am that person who still wants folks to wear them)

Excellent. I needed a Hotel that could accommodate my guests that would be attending a wedding…read morenearby. The Comfort Inn in Medina provided me with 9 Rooms. Five Suites and four Double Queens. Every room was Spotless and all of my guests left rested. Staff was great.

Super friendly staff and comfortable, clean rooms! Suites are huge with a full kitchen. Short drive…read morefrom downtown Medina.

Coming back to my hometown meant I needed a place to stay, and the Lockport Inn & Suites delivered…read morethe kind of hospitality that seems harder and harder to find these days. I arrived very late, and by the time I checked in, most of the local restaurants had already closed. I figured dinner wasn't happening. That's when Mark at the front desk stepped in and offered me a slice of pizza and a few leftover wings. After a long day of travel, that simple gesture meant more than he probably realized. When you're hungry, it's late, and you're back in your hometown, kindness like that leaves an impression. This is more of an old-school hotel, and I mean that as a compliment. Real drinking glasses instead of plastic cups. Friendly people. A comfortable atmosphere. It has a nostalgic feel that reminded me of a simpler time. The location was perfect for everything I wanted to do while visiting Western New York, making it easy to reconnect with places and memories that matter to me. Is it the newest, fanciest hotel around? No. But it offers something that's becoming rare--genuine hospitality and people who care about their guests. I thoroughly enjoyed my stay, and the next time I make my way back to Western New York, this will be one of the first places I look to book. Thanks again, Mark, for making a traveler feel welcome. That small act of kindness turned a good stay into a memorable one.

Very nice accommodations! And very friendly. We were looking for a place to stay and they helped us…read moreout!!

Monumental disappointment. The room reeks of "feet funk" so you have to run the air conditioner…read more24/7 for filtration purposes. Housekeeping comes in, doesn't replace towels, doesn't make the bed, and cherry on top was that the air conditioner was turned up to 78F which means the room stunk of feet funk again and was incredibly stuffy- the air conditioner remedy had to start all over again. The final straw was the front desk called our room not once, not twice, but three times because another guest complained about noise. We are just two people, relaxing in our beds watching TV at a low volume, at 9:30pm. Light occasional conversation on what we were watching. Outrageous and HARRASSING to ring our room THREE TIMES. For gd's sake if the volume was any lower we would only have been able to hear the air conditioner which we couldn't turn off due to the disgusting funk smell in the room. Sub par housekeeping and harassment beyond annoying. Will NEVER stay here again. This review will be made across all platforms. I'm only sorry I can't give it ZERO stars. Calling corporate to file a complaint as well. Stay at The Hampton down the street. Exasperating and disgusted with the entire stay.

This was hands down the worst hotel experience my family has ever had. We booked three rooms at the…read moreBest Western in Brockport, NY, and it was a disaster from start to finish. First off, our reservation was never even held. When we showed up, they had no rooms for us. On top of that, the price we were quoted wasn't what we were charged -- we were overbilled and had to argue to get money refunded. We were promised suites, but only one of the three rooms ended up being a suite. The elevator was broken the entire stay. My father is disabled, my sister is five months pregnant, and my mom had a broken rib and punctured lung. No one at the hotel offered help -- we had to beg the maintenance man to carry luggage. Staff were literally dragging cleaning carts up the stairs because corporate clearly refuses to give them the resources they need. Housekeeping never once came to clean our rooms in five days. When we checked out, suddenly our reservation "showed up" in their system -- and we were told "sometimes that happens." My parents' room was right next to a staircase and they were woken up constantly. My sister's room reeked of marijuana, and when she asked to be moved, they put her in a musty, humid room that was just as miserable. Here's the kicker: when we contacted corporate afterward, they told us because we didn't complain during the stay, we had no recourse. In other words, they punished us for not yelling at the overworked staff, who were clearly trying their best with nothing to work with. This is not a staff problem. This is a corporate problem. Best Western should be ashamed of how they run this hotel. Save yourself the stress -- stay anywhere else.

Had a great stay. Inn was extremely clean and comfortable…read more Our room was ready and spotless. We really enjoyed walking around the property. Breakfast was a 10 out of 10. They made DUTCH babies which we love!!! The fruit was fresh and flavorful. We can't wait to come back.

I stayed at Genesee Country Inn for four days to celebrate my friend's wedding. Deborah and Richard…read morehad been nothing, but wonderful during my whole stay. They even took the time to learn my name which made my stay more personal. Deborah was extremely nice and understanding when I called her to let her know I will be checking in late due to a bachelorette party. On top of that, she's an excellent cook! I looked forward to breakfast each morning and I was never disappointed! She was even thoughtful enough to make Mickey Mouse pancakes for my friend's 3 year old daughter which made her smile in the morning. Her husband Richard was joy to converse with and has an extensive knowledge about the property and history. My room (Skivington) had a rustic charm to it with big windows facing the garden. The room has fantastic views of the pond and the nature around it. There is a variety of birds on the property and Richard can probably tell you the breed. They also do a great job with cleaning the rooms. I would definitely stay here again if I'm in the area. It's only a mile away from the Genesee Country Village and Museum and a short ride to a bunch of wineries. Thank you Deborah and Richard for the amazing experience!