I wouldn't give any stars if I could. This company is literally the worst. I reserved movers for 11AM and kept getting updates about how they're going to be later and later. 3 hours after they were supposed to show up they cancelled on us. After speaking to customer service I can tell they don't care about what happened to us and had no solution on how to help. We reserved these movers a month in advanced and have to be out of our apartment by 11:59PM tonight so now we are scrambling trying to figure out what to do. Overall never book with them as they suck and don't know how to do their jobs. read more

Dolly sucks it as hard as they can. We booked 13 days in advance, and they confirmed our move. Then, the day before our move they said they couldn't find anyone to move us. Generic bullshit run around - they deserve negative stars. read more

I can't rate the actual MOVING process. I received a text message 20 minutes after they were supposed to show up. "Maybe we can help tomorrow, if the job is still available." Okay...what time tomorrow? And can you be sure you can do it? I have to know whether I'm hiring someone else. No answer until 11:30PM. Yes. P.M. I was so excited to have someone who would move my stuff from my old place to my new place AND take some things to the dump. Didn't happen. I hired All My Sons to move my furniture (They were AMAZING) and a junk dealer to come pick up the things that needed to go to the dump. I will never attempt to use this service again. read more

First two scheduled time blocks were cancelled- had to wait around for nothing and no discount. During the third block of time, the driver said he was "arriving" but didn't show up for another 30 mins. I paid for two helpers but decided that he'd take my sofa on by himself so then I had to help him! And I have a neck injury that limits my ability to lift heavy objects. read more

Worst and scariest experience. Dolly Assistant showed up on time. The main Dolly driver with the truck showed up at 1:10pm. Our Dolly was scheduled for 12:00-12:30. We called him at 12:30 and he said he was 20 minutes away. Showed up 40 minutes later. We actually helped the assistant bring the washer and dryer out of the house and down the sidewalk. All the truck driver had to do was load it. We helped because a realtor was waiting at the drop off location and the dolly was an hour late. When they arrived at the drop off location the main driver had excuses blaming Dolly for him being late. When they moved the dryer in the back door the assistant was being careful and told main guy how to do it. Well he wasn't having anyone tell him what to do and he went berserk!!!! I got angry and cussed at him and said get out of the way I'll do it. Reminded him he's an hour late etc. he went off yelling and cussing and talking about being an American (not!). He was crazy yelling at the assistant and us. Our realtor was so scared she told her husband to get his gun out of his truck (TX conceal carry state) It was unbelievable. He was absolutely crazy and should not be allowed to do Dolly and we deserve a refund since we did more than half the work. I feel bad for the assistant as he did everything right. read more

Booked our Dolly a week in advanced only to be disappointed with a no call / no show. No remorse or apology from the customer service rep. This lack of follow through really put us in a bad position, especially with a time sensitive move. Absolutely no excuse for the lack of respect and organization shown towards its repeat customers. Word of mouth can be a damaging thing, especially with all the choices in digital service apps. I won't be fooled again. Thanks for adding to the stress of moving Dolly! read more

If I could give them 0 stars I would. I booked this service three weeks in advance of my local move. I was happy about the price that I was quoted in the app but now I know why it's so low: they did not ever assign any helpers to my move and 30 minutes before the move, after I tried calling repeatedly, they told me they had to delay the move to later in the day. I asked if they had people available in the afternoon and they said they did not. Why on earth would I allow a delay for nobody to show up twice?! The customer service was extremely hard to get through to and it was overseas instead of local. Absolutely garbage service. My new apartment building had actually recommended them through their moving website but nothing on that website worked either. I had to book a more expensive service with a short turnaround which meant an additional cost because this company screwed me over. I had to take time off work because the only time I could get movers was a day I was working, though when I booked Dolly it was for a day I was not working. Do yourself a favor and book ANYONE ELSE. read more

DO NOT USE DOLLY. This was absolutely the WORST moving experience I haev ever had. I've used at least 6 different moving companies before and this was the worst BY A LOT. The guy abandoned the job because he said he had to be somewhere else at noon! I had communicated with him frequently over the app about what needed to be moved, asked questions and he didn't follow through with what he agreed on the app. He moved half a truck of stuff, rushed to throw it into the garage breaking things and left me with about half of my stuff not even moved. Worse he didn't even tell me he was abandoning the job until he had already loaded his truck half full. When I called Dolly kept trying to tell me to tell him to stay and then when he left without finishing it, they told me my only recourse was to book another Dolly. No refund. AND IF THAT WAS NOT BAD ENOUGH the guy was so angry about me calling Dolly to complain that he was abandoning the job he rushed through it carelessly and broke my TV and desk - total 2300$ but despite having $10k in coverage they only approved $1k in my claim. NIGHTMARE. DO NOT USE DOLLY. If I could give LESS than 1 star I would. ABSOLUTELY A SCAM. read more

Dolly is like an Uber service connecting independent "helpers" to your job you are requesting. Depending on what you need moved, how far, stairs, etc, dictates your charge. It then sends out a ping to their "helpers" and once someone accepts, you get a notice of the time and name. I give 4 stars since you can never really know who you're getting for the service, my other gripe is, they wore their shoes in my house, on white carpet, when it was raining outside. I'm in the no shoes in the house camp and it was just something I hoped they would have noticed. Maybe a moving company would handle that different but just something to be aware of as a home owner. read more

Dolly is garbage. The contractor who came out was fine as far as the physical moving of the items, however even though I made it very clear there were stairs at the delivery end (we're talking like 5-6 steps) just because I know how petty these services can be, then they set a price and did the delivery, I paid a cash tip, and then AFTER all that I get messages about how I need to pay another $18 "stairs fee" and that the providers can't do their next job until I ok it in the app. I have screenshots of the text messages where I told them about the stairs before any of this, even though I shouldn't have had to. I should not have caved in, thinking I was helping the poor innocent provider against the evil corporate Dolly, because really the only way Dolly would even know there were stairs would be if these people told them - so really I regret the positive feedback I gave on them as well, the whole thing was a fraud. Yes they moved something, but then they did this shady upcharge after the fact and played it like they needed me to pay it or the contractor couldn't "do their next job". That kind of manipulation is disgusting and I have zero tolerance for it - it is almost certainly their method of operation/normal procedure. I filed a report with Paypal and told Dolly to close my account and will never use their service again. I will also file a report with the BBB over their shady practices. read more

Dolly - text message BEFORE job where stairs were mentioned (screenshot on left then scrolled down and screenshot again shown on right) - Movers Near Me

Gabriel O and another staff person came and delivered our sofa. Very friendly, kind and spot on with delivery. Will be using this duo again.

I wish I could give zero stars. Our office flooded which caused us to have to vacate our building with 9 days notice. Dolly's helpers arrived late. Upon arrival, the helper informs me that he cannot find parking for his large box truck in the area (we are downtown). He then proceeds to drive away as I'm in tears begging him to fulfill the commitment and move our office. To add insult to injury, Dolly then CHARGES me for the service anyway and tells me there is nothing they can do to help or reverse the charge. This company is a total scam with THE WORST customer service ever! Be warned. read more

Dolly connects independent "helpers" with your job request. I give 2 stars because I scheduled Dolly a month in advance of my move, but as of the morning of the work I still hadn't heard about a helper. I was left waiting - not knowing if I was going to have help or not. Then at the last minute (10am for an 11am move), only one moving helper showed up, not two like I booked. We adjusted and used the "helper" for our move (the worker was pleasant and a helpful guy), but it was stressful to only have one. On top of that, I was charged for two helpers at the end of the day, and had to reach out to Dolly to adjust the price on top of everything else. Would not book again. The stress of not knowing if workers were scheduled to come and last minute changes did not work for me. read more

We had our move booked 2 weeks in advance. The morning of our move, 30min before our scheduled time slot, Dolly informed us there were no helpers available. We had the loading doc reserved in our apartment complex and needed to be out by the end of the day with no movers to help us. Very disappointing and has thrown off our entire move. read more

I had the worst experience. The team arrived late, damaged my items, genuinely just threw my belongings into my storage unit, and didn't even complete the job. Customer service made me jump through SO many hoops and didn't even help resolve the major issues. Save yourself the headache and just pay the premium to go with a professional moving company. read more

This is the best service ever! I just wish I had found them sooner. We bought a new dinette set and thought it would fit in the back of my Scion XB. Wrong! The rest of the day was like a nightmare. U-Haul sent us to a location with no staff and then to a non-existent location. Home Depot isn't close to us and wanted a lot of money, and we would have to do all the heavy lifting. None of our friends had trucks. I finally came across Dolly. They were able to send someone out within two hours of us contacting them and the price was lower than anyone else. They were super fast, super efficient and very friendly. Dolly truly saved us, a terrific company!! read more

I used Dolly to move a new refrigerator and asked for three things: 1. A box truck 2. 2 helpers 3. The refrigerator to be transported upright What did I get? 1. A van 2. 1 guy (my wife had to help unload and ended up having to pay a neighbor to help get the fridge inside) 3. The refrigerator delivered on its side. Of course I asked for a refund and sent a note to Dolly. It's been well over a week and the only response I've had so far is a note with a claims form for damage (there wasn't damage...there also wasn't what they said they'd do) and a promise to work on their systems in the future. I see the great idea behind the service, just be prepared for them to practice and work out their growing pains and problems on your stuff and then not have an answer for you. Next time I'll be smarter and just pay my neighbors from the start. Would've been a much better result with the same outcome. read more

Never Again! we used Dolly for the first and the last time to move 3 appliances literally 30'. While we were busy moving other items the movers scratched and dented our stainless steel fridge beyond repair. When we discovered it, the movers had the gall to lie and deny they did the damage! It was clearly evident they dragged the fridge across a raised countertop as they were moving the item and there was certainly not a giant dent before the fridge was moved. They left us to go through the process of submitting a claim. Then Dolly says they will send a check for only $300, because we did not buy additional insurance beforehand. Therefore, we are still left with damage because $300 will not cover a new fridge door! It is apparent Dolly does not vet their movers. Certainly expect you should ​pay extra for insurance if you want anything moved godforbid carefully, which is what one would expect regardless. If you have ANYTHING of value they will not be careful you will need it to pay extra!! abominal and sickening. read more

Dolly - Fridge damage, caused by Dolly movers who lied and said they did not do it! - Movers Near Me

The company is scamming the employees. Take a look at this. The company wants to pay out $36 to move a 200lb cabinet 26 miles round trip. Subtract 22% taxes that's 28.08. A truck in town while loaded is getting around 10-11mpg, gas is 5.20 a gal. So take off about $15 in gas, that leaves $13.08. Insurance on your truck runs around $3.50 a day, you're left with $9.58. Now driving to the location, loading the equipment safely, securing and covering the load, transportation to the next destination, unloading, and moving it into the new location could take about 1.5 - 2 hours. So let's take that $9.58 and devide it by 2 and that leaves you roughly $4.79 an hour. I also did NOT include vehicle depreciation in any of this. Here in Oregon, the minimum wage is $14.50. So if you accept a job from dolly, here in Oregon, you're essentially getting paid 1/3 of Oregons LEGAL minimum wage. So many people wonder why workers aren't showing up, or aren't doing a good job. Well here's a really good contributing factor. This company is scamming its employees out of money and found a gray area to pay its workers WAY under legal wages. read more

Dolly - Movers Near Me

In order to organize my garage, I needed a couple of strong folks to move shelving and boxes. Boontham and Randy arrived right on time and set to work. Lickity-split, the job was done. They even swept the floor, which I hadn't thought to ask. What a great resource! read more

Luggs was awesome showed up on time carried the recliner I bought from Home Goods up two flights of stairs. Use them!

Two movers did not wear masks entering our home. Thinking of folks moving from house to house during covid19 without this precaution is very concerning. The company needs to ensure these protocols are in place without putting customers at risk of infection (or backlash, as we know some people get very upset about being asked to wear a mask.) read more

Awesome service, convenient. My helpers were strong and reliable. Communication was clear. I dont have a truck and this was more affordable than a uhaul with labor. read more

The delivery window in the text from dolly.com was 10am, the one on the website was 1pm. When that one closed, I had to call LLflooring to see what was up, and discovered my order hadn't even been picked up yet. It didn't arrive until 2:40pm, wasting my entire day. I would have been better off picking it up myself than spend the $129 on delivery. And when they did arrive, they were surly and confrontational as to why I'd called to complain. I will NEVER use this 'service' again and will be posting this review elsewhere as well. **This makes every company that uses dolly.com look bad as well.** read more

David V. and Jacob P. from Dolly were without a doubt amazing! They not only delivered my desk, they also unscrewed the desk completely and took it apart so it would fit through the door way. These guys were total pros and I would recommend them in a heartbeat. Thanks again :) read more

First off, the Randy showed up 15 minutes EARLY and began to call me every 5 minutes. Dude needs to realize showing up early is rude. It's far more entitled and rude than being late IMHO. When I finally went outside to meet him, he all around had a jerky attitude/personality toward me, as if he was annoyed I didn't oblige his early arrival and I was in the wrong for that? . Maybe he hates his job, or whatever, but maybe if that's the case don't work in customer service? Now we get to the good part. My $1695 new washer and dryer were slammed around so much during the move, it sounded like an elephant was in my basement. Dolly will definitely be hearing from me if there is any damage noticed once hookup is completed. Really awful first experience with this company, which is unfortunate because I really like the business model and would use them a lot read more

Joel and Kevin were amazing. On-time, cheerful, strong. I needed to move a behemoth cabinet that was heavy and unwieldy. It ultimately needed to be dismantled in order to move, and they undertook this with skill. They later assembled it in my home. It was the best moving experience I've had. read more

This is the greatest service!! Quick, easy to use app. 2 incredibly nice guys (Rashad and David) show up with a truck and haul off heavy boxes and mattresses in a blink. It would have taken me hours and risk hurting all 5 ft 2 inches of me, bribing friends with booze and food and probably breaking something along the way. Yaaayy for Dolly! read more

I saw this new service in Portland on a morning news channel. I wanted to purchase an artificial Christmas tree from Costco but had no way to get it home. Not wanting to ask a friend to help me with this I contacted Dolly. I received a quick response from a Helper and easily set up a time to meet at Costco. Once there, they already sold out. I called Andrew G. to see if he could meet me at another Costco farther away. He did and once home he set the tree up for me and made sure the lights worked before leaving. Awesome service!! read more

We needed help moving 10 big pieces of furniture from Vancouver Washington to Portland Oregon. The Dolly guys showed up on time and were a pleasure to work with. They did all the heavy lifting and got us moved in two trips for a very reasonable price. I definitely will use Dolly anytime I have something to move that won't fit in my car. No need to own a pickup truck when you have Dolly service in your location. read more

Our experience with Dolly was excellent. The helpers were courteous, professional and went above and beyond to help us. We should have been more specific when entering the information for a price, because it did feel a little expensive. We paid $85 to move four pieces of furniture. However, it was significantly cheaper than it would've been with any other service and the gentlemen who helped us were punctual, patient and really made it worth the cost. read more

Dolly is CRAZY convenient! I had a bunch of furniture I was looking to move across the city for a recent move, and the two very friendly helpers that came to assist knocked it all out (loading, delivery and unloading) in about 90 minutes. I can honestly say I've never had a less stressful moving experience in my life. Highly recommended! read more

Best service ever! I love the one hour window they give you, in fact, they arrived exactly on time and were finished before the one hour was up. They were friendly, hard working, careful and helpful. I will use them again. read more