Had them install flooring in my home. 3 days after installation floor started to buckle. Called and called no one called back. When they came to look at floor they said that someone would come and fix it. Took 3 weeks for someone to come. He said floors need to be replaced. Had an appointment 2 times and they canceled. I would not recommend them to anyone. EVER. CUSTOMER SERVICE IS HORRIBLE. read more

We went to a lot of different places to find the right laminate for our new home. No other place had the same level of quality on products and service as this place. Annette provided great customer service. She was very patient with us, allowing us to take our time selecting a floor, providing display samples multiple times for us to check in home. She was very thorough with the purchase ordering making sure everything was accounted for. Will definitely use Annette and Dolphin again. read more

Great service from the moment we walked in to finalizing the floors for our new home!!! Strongly recommend going in to see Rick.

We are giving this company a triple thumbs up 5 star rating. Annette is a kind, helpful, understanding and genuine person who provided us the best customer care we expect from a long standing established company such as Dolphin Tile. I highly recommend Annette to all my friends and family because I know they'll be in great hands. read more

Rick went above and beyond to make sure I had a great experience from start to finish! From laying out literally all the tiles in the store on the floor for me to find the perfect match for my stone at home to connecting me with the best installers in the business (Thanks again for sending me Lenny!) I love that it was an all-in-one stop for tile selection, delivery and installation and I am absolutely in love with my new floors. I recommend Rick and his team to anyone looking to beautify their home :-) read more

The staff is friendly and knowledgeable here. We have used them many times for our tile and carpet needs.

My experience with Dolphin Carpet and Tile was very positive. Annette, the salesperson, was very accommodating showing me samples of tile to choose from and was instrumental in getting a quick installation. The tile installer was very good and I couldn't believe how fast he was able to complete two room of tile. They cleaned up and were very professional. Highly recommend them. read more

A complete unprofessional nightmare with this Sales person who has worked for the company for 10+ years. His name Rick and is a store manager (Davie/Plantation area). He brought scraps of laminate to my house as a presentation of what he is trying to sell me. He measures three rooms in less than five minutes. So you know how accurate you can be when you don't take time to do a job. I even verbally provided him with the sq footage that I have had measured from another contractor and the property diagram. If I could show you how he measured the rooms there would be no way he would be accurate. He did not care one bit if it was accurate. I asked him for a breakdown of the estimate and he tried to get out of giving me a breakdown until I insisted. His first estimate verbal, his second estimate was emailed after two times asking for the information. I countered his estimate then he accepted the counter over email, then he responded again over email once again and took back his acceptance of the offer and told me the email "suddenly appeared in a different color"... his exact words. (I have the email). I filed a complaint, his regional director Paul basically told me to go fly a kite and to dam bad. I have reported their fraudulent behavior and deception. I am glad I can see right through deception. They get no rating and will be investigated. Please put a negative star rating for this company. read more

This was the worse experience I have ever had with a business. Ordered carpet toward the end of the week and was told it would be installed on Monday. I said to make sure because I had to take a day off without pay. They said we could not give you an exact time but it would be sometime during that day. Monday cane and no one showed up. Called and they stayed you were somehow missed on the schedule to my disbelief. I lost 15 hours of pay that day and all they said we apologies. Did nothing to compensate me and when I ask if I could speak to Mr. Katz I was told that was not going to happen. Carpet removed was a better quality the the one installed. Ill go to Home Depot next time. read more

I searched several options/companies to install a new tile floor. When I entered Dolphin TiIe, in Davie, I was warmly greeted by Rick and, with his help, picked out a tile that was absolutely perfect! He made all the arrangements for installation the next week! The installers were professional and did a great job! I highly recommend Dolphin Tile. read more

Rick and crew did an amazing job. I choose the Sultana Black Beauty for the movie room and it couldn't have come out better. I highly recommend Dolphin Carpet! read more

We have bought carpet there twice & I'll definitely be back. Rick helped us sort through all of the options. He asked what we needed & cut right to what the perfect choice was for us. The installation went perfectly - the installer moved the furniture out & did a wonderful job. I couldn't be happier with our experience. read more

I was very pleased with the entire customer service from the minute i walked into the store. Annette greeted me and was very personable. She was very easy to talk to. She gave me a wide range of carpet samples to choose from. I left with her card to hand it to my mom to call back for a house visit. Annette was very cooperative and gave me no pressure. This is ideal. She came to my parents house. She came on time and showed my mom samples. The installer came a few weeks later. The job was done professionally perfect. I highly recommend this company ! read more

My sales person (Ron) was amazing and very attentive. He showed up to my job location on time to do an estimate on the space. He came with plenty of samples for what i needed and the installation of the carpet was done very well and quickly. I will defiantly use them again for my company & home. read more

I cannot recommend Dolphin Carpet & Tile enough. Rick knows his stuff and was a true professional. He actually talked me out of buying more expensive tile for my home when he found out I was putting the tile in bedrooms - that kind of honesty is rare. The installers he hired for me were fantastic and had the job done sooner than expected. My floors look absolutely beautiful and the cost was extremely fair. I will always use Dolphin Carpet & Tile for any of my flooring needs. Ask for Rick!! read more

I am so appreciative of the time and efforts of the Dolphin folks. Rick is the team member we worked with and he went above and beyond for my mom. She was recently widowed and he took care of every detail, even making a suggestion that saved the day! I am 8 hours away, and his being involved made the experience wonderful. Even when she had to delay, they were understanding and helpful. Thank you for making my mom's new tile installation a pleasure! Rick at Dolphin Carpet & Tile is exceptional. read more

Very happy with the services. We decided to go with the porcelain wood look tile and shopped around, getting several quotes. Dolphin Carpet was competitively priced and had exactly what we were looking for. Ron assisted us in locating a company to remove the old parquet wood floors (almost $1.00 cheaper per square foot of what we were quoted elsewhere) and arranged for the contractor to come in for the installation of the new floors. Ron was very helpful, both before and throughout the process. The floor installation was much quicker than we expected (entire home in about 6 days)! We are very pleased with the end result. read more

My floor looks great, but it was a very stressful experience.

I am extremely pleased with the service I received at Dolphin Carpet and Tile in Davie. As soon as I walked in the store I was greeted by Pele. He was very friendly, professional, and knowledgable. While I looked around for laminate flooring, he was available to answer all my questions without being pushy or overly selling the flooring. I was provided with a free estimate and was pleased to find out that the cost was significantly lower than other estimates I received. When I questioned the laminate color, Pele was patient and took his time while helping me with my decision. On installation day my old carpet was quickly removed and new laminate floors completely transformed my condo. I couldn't be more pleased with the end result. Thank you for making me fall in love with my home again! read more

Annette was so helpful in assisting us in selecting and ordering our porcelain tile floors. She was knowledgeable, professional and demonstrated excellent customer service. It was pleasure to work with her! read more

I love my new carpeting they worked with me on the installation date. The installation crew was wonderful led by carlos. They were careful with all the furniture thorough and it looks fabulous read more

This is our second time at dolphin carpet and as usual we were not disappointed. Rick was super knowledgeable and helpful. He gave us the best price and worked with us for two rooms. I wouldn't go anywhere else. read more

I highly recommend Annette! She not only stayed over her hours to help us out, but she was sure to make sure the process was smooth and easy for us even after we left the store! All her hard work does not go unnoticed! We truly appreciate everything Annette did for us in finding the perfect flooring for our home! read more

Great product at a great price! We shopped around to compare. Ordered new laminate for 4 rooms. Good service. Remember, their installers are outsourced. So problems with them should not fall on dolphin. We installed ourselves. Very easy read more

Visiting and ordering carpet from Dolphin Carpet and Tile was a wonderful experience. I accompanied an elderly friend to the store. The sales manager, Rick Strandskov was incredibly pleasant and respectful. There was zero pressure to purchase and we took our time. All questions were answered thoroughly. Mr. Strandskov himself visited the home of my friend Verna and the experience for her was unsurpassed. This woman was so happy and satisfied. The carpet was ordered, no fuss. Just a happy and satisfied customer. Thank you Rick Strandskov. Camille read more

Rick was a big part of why I decided to go with Dolphin Carpet. He did NOT pressure me into anything and was a wealth of knowledge. Dolphin Carpet seems to value the Customer's needs and experience with them. The installers were on time and did a great job. This entire purchase was smooth, hassle-free, and a great experience overall. read more

Dolphin Carpet is the best. They had a huge selection and Rick was able to help me pick out exactly what I was looking for. He was very professional and knowledgable. Anyone looking for a new carpet, this is the place to go! read more

I recently replaced my carpet for the first time with DC & T following a very disappointing experience attempting to get an estimate through a national home improvement chain. As this was the first step in my home remodeling project, and with my in-law's soon to be arriving to stay from Puerto Rico, I was a bit apprehensive about the whole process. Annette and the staff at DC & T put my worries to rest immediately. From the moment my partner & I walked into her store, she was attentive and explained all of our carpeting options. I am always pleased to support a local business, and prefer that to larger chains-and this is the main reason. Bigger companies often lose perspective when it comes to customer service, but not DC & T. Annette did the carpet measurements herself and provided a very detailed estimate not only on pricing, but on what to expect on the day of install. When the install day arrived, as hoped, everything went smoothly. The gentleman who completed the install were very courteous, answered any questions I had, and completed the job in record time! From start to finish, everything about this experience was amazing and we plan to use them for our next flooring project which will likely be tile or laminate replacement. My in-law's arrive in 3 weeks, and now I have peace of mind that they will be comfortable. Thank you Annette & thank you DC & T! read more

DON"T!!!!! The salesmen are really trained to sell, and our salesman was really nice. But the installers skip corners and the finish work is terrible. They covered nail holes in some areas, others (in obvious places) left unfilled. When I asked about it, they told me that's the way its supposed to be. We were told our job would be finished in 1 day (4 small bedrooms)... it took 3 days because they showed up at noon and left at 4 (we were told they'd be here at 9am). Customer service is terrible!!! When I showed the head guy some of the areas of concern, he screamed at me that that's the way it's supposed to be, refused to give me his name or a card, and told his guys to leave. DON"T USE DOLPHIN!!!! Terrible customer service! read more

The first thing that should have kept me out of the store was the fact that they are constantly advertising on tv and every day is a SALE. We ordered two rooms of carpet and the manager of the store (Ken) wrote up the bill without itemizing the carpet or the yardage--mistake on my part for not checking it. No one can decipher what was purchased by reading the purchase order. The carpet installers expected a tip. Carpet has since started "rolling" in one of the rooms and needs to be stretched. Next time I use a local business that backs their work. read more

Had new carpet installed in February, by July the carpet was deemed to be defective. The installation was a nightmare. They damaged my home and refused to take responsibility for it. Upper management was flippant about the issue read more

Dolphin Tile and Carpet really let us down,.. They installed the worst laminate florring in 3 rooms of our home. After only 4 months the laminate has gaps, chips, and is uneven. Even when we pointed out the flaws they insisted that the floor was as good as it gets. What everyone should know is that Dolphin Tile and Carpet will knowingly sell you junk flooring and not do a thing about it. They clearly are not one bit concerned about repeat business or word of mouth. read more

great job dolphin carpet !!! i would totally would recommend your company thanks ron @ davie store read more

I have now bought carpet from here 3 times and my experience has always been great. The prices beat any other carpet store, the salesman are extremely nice and not pushy at all, and installment is quick and easy. Would absolutely recommend for everyone to buy their carpet here! read more

My review is not about service that I purchased, but rather a complaint against the demo crew and installers at my neighboring villa, ( same foundation, similar to a townhouse or condo situation). Their jack hammers shook my house so much that it cracked my tile and broke a ceiling light fixture. Homeowner was not on property so I tried to plead with 2 workman on the job to stop the hammering as they were damaging my residence. One could speak no English and the other was very limited in his English. They both laughed at me when I told them my concerns sand continued to do their damage. I Eventually contacted the homeowner and she told me the "crew" informed her it was a separate foundation, not true, so it was impossible to have damage done. I threatened the homeowner with my attorney contacting her about the situation and 4 hours later an English speaking rep for the company came to my door, no ID, wanting to come in and "inspect" the damage. I don't let anyone in my home without proper credentials! These people hire illegal aliens to do demo work and try to skirt around that issue if you threaten them with an attorney. Find another company, they are bad business people! read more

We have always used Dolphin Carpet & Tile for our flooring needs. The location is so convenient in the Tower Shops and the variety and choices of product is more than we could hope for. Our sales rep, Rick, is the best. He is incredibly knowledgable on all the products and always available when we need him. Thanks Rick! read more

I visited the Davie store to consider new flooring for my home. Rick was the sales person who helped me make my selections. He was very knowledgeable of all the products. He spent a lot of time with me and was very patient and nice. read more

What a great experience! Walking into your Davie store cold and was introduced to Rick the Store Manager. Rick was more than professional and knowledgeable and he did not try to "sell" - but rather let me tell him what I was interested in. He offered to come to my home the very next day to measure and give me an estimate. At 10 am the next morning (Sunday) he was there, measured, brought samples and within a short time I had ordered my carpet. Six days later my carpet was delivered by the best installers ever! They were so professional and did everything and more than expected. Even vacuumed and put every piece of furniture back in place, with care and consideration. I am so happy with my carpet. It is beautiful and the experience was truly exceptional. Thank you again! read more

I just ordered tile and installation from Rick at Dolphin Carpet and Tile in Davie, FL. He was very helpful.

two adults, no kids, no pets. bought carpet for 5 rooms. master bedroom carpet most used showed a wear pattern 6 months after purchase. Expensive padding is matted down. Dolphin said to have it cleaned and that would solve the problem! Carpet wasn't dirty, showing a wear pattern. Had inspector come out. Said I had "cornrows"? Nothing that can be done. The warranty does not cover corn rows, which I have asked other carpet companies and they say no such issue and even a salesman at Dolphin said that term was a term used in the 50's referring to high pile carpet. In contact with corporate, the person in charge was arragant and could care less. The carpet is now showing after a year horrible. In good faith the company show replace it. Don't waste your money buy somewhere else. If I had reviewed the internet before I went to them I would never have gone there. read more