This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

We switched to Ken's Pools three years ago after poor customer work and customer service by our…read moreprevious company. Ken and his team are knowledgeable and professional. They show up when they say they will for our weekly cleanings and they understand how our pool and spa work. They are very responsive whenever something isn't working properly -- Ken or someone on his crew often show up the same day (even on Sunday) to try to resolve the issue. Our pool has never looked or worked better. I've recommended Ken to a few people and will continue to do so!

Saw a Ken's Pools white Chevy silverado driving recklessly and endangering other drivers on I-90…read more Would never want someone like this working on my pool. They seemed to purposefully have the pool vacuum covering the license plate too, conveniently.

Very responsive and reasonably priced- will definitely use BSST again if my hot tub starts acting…read moreup again!

Wow, Mike is amazing. He came out to Arlington, MA and diagnosed the problem immediately. He…read moreordered the new parts and then went above and beyond over the last two days to get everything fully working before temperatures plummeted. He has a great personality, explained everything clearly, and was incredibly helpful throughout the process. I am so thankful to have found him. If you are looking around, just call. You will not find anyone better or more professional.

They came unable to solve our problem They did not take…read moreany equipment to check our problem Used my husband compressor and tools They gave us an estimate but we hired someone else and they fixed it about an hour Thanks to them anyway

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

These guys did a great rehab on my 35 year old pool - replaced & upgraded the equipment,…read morereplastered the surface - all in time for swimming! I've put them in charge of our weekly & seasonal maintenance from now on. Friendly, prompt and they know their business. Just waiting to get through the whole season to give them five stars.

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

Ok, I HAVE, HAVE, HAVE to update, now that our baby is installed and running! One thing about…read moreFerrari Pools, Patios and Spas - is that Pools and Spas is not their primary "thing" - their "thing" is the patios. But anything that goes into making a patio spectacular becomes their "thing". We weren't in the market for a "patio" - quite yet. What we were in the market for was a plunge pool. Until we visited a home show, and we priced out pools - and just when we were about to "bite the bullet", a well known company in the North Shore, that ONLY does spas and spa pools, gave us a really good breakdown on how a spa pool would fit our needs/lifestyle at a fraction of the cost of a pool. We embarked on doing research. LOTS of research (we currently own a non heated pool, and the maintenance hasn't been a big deal, so we KNEW what we would get ourselves in to... but $150K pricetag?! um, uh...). Wound up at NES (and you've read my review/experience on that, and subsequently the manager boohooing thinking we were "indoctrinated" by them only to ditch them... nope, they were overpriced and only decided to make a deal when they realized they lost the sale... but I digress). SO!!!!!!!!!!!!!!!!!!!!! Off we go to Ferrari, and got a really, really wonderful cost/benefit analysis on pools (did I mention they do pools?!) and our life style. Actually, they sell few spa's, because patios are #1 and pools #2. Mark and the ENTIRE crew are PHENOMENAL. Ordering, pricing, installation, post installation training and service. PHENOMENAL! The installer tea are a hilarious group of hard working and upbeat professionals. Made everything look so easy. Mike Hunter did the follow up and guided us through all the features. A couple of hours later, we were in getting hydrotherapied and celebrating life! We did our homework - extensive. They offer value, a VERY competitive price withouth any hassle and amazing service! SO HAPPY!

Ferrari pools installed our pool and when we noticed some of our tiles on the inside of our pool…read morefell off and needed to be replaced, they never even returned multiple phone calls from us. They do not support their customers. DO NOT USE THEM!!!

Doesn't return texts or email. Not a good sign for a business owner. Perhaps he has enough…read morebusiness he doesn't need mine.

Couldn't say enough great things about Joe and his service. Purchased a home with a hot tub and…read moredidn't have any experience with them. When I had a leak Joe was fast to get back to me and setup a time to come by. He was extremely knowledgeable and found the issue fast. Not only did he fix the problem, he spent the time to explain what had occurred and how to properly care for and service my tub in the future. A+++. Very reasonable pricing. Only person I will use in the future.

We just finished getting our pool re-tiled by Jon and Jen. What a joy they are to work with. They…read morecommunicated well to get everything scheduled and showed up when they said they would. The job site was spotless at the end of each day. The work is gorgeous and I would hire them again in a minute.

From the owner: Our business specializes in Gunite/Concrete Pool Repairs & Restorations. Specialities include…read moreEpoxy Painting, Tile Repair/Replace, Deck Repairs.

Bar far the most horrible experience on a home project I have ever been a part of. We were told how…read moremeticulous this company was and how high quality their work was. The quality of work is sub par at best, especially for the price tag which was very high. Dex did such a horrible job they even commented about the poor quality, and had to demolish some of the work they did to complete the work again. The redo was still poor quality with lots of flaws and took over a year with more visits than I can even count. We now have a step coming loose (mind you this project is only 3 years old), which is dangerous and we are going to have to pay someone else to come fix it to ensure someone doesn't get seriously injured. When originally starting the project we had multiple instances where they measured wrong and without us pointing it out, we would've been short changed what the plan was. There were several instances where we had meetings regarding problem areas and they were not addressed. We have had friends ask for recommendations and a few of them were considering Dex, and we recommended they go elsewhere and provided a wonderful recommendation for someone who came out and finished our work at a quarter of the price and far better quality of work.

To anyone that is considering Dex by Terra (or has recently hired them for a project), I have one…read morepiece of advice for you: RUN AWAY AND DONT LOOK BACK We hired Dex By Terra to perform a backyard transformation (in 2024) following the install of our pool in Framingham, MA. The design phase, led by Joe, was wonderful. EVERY SINGLE THING THAT TOOK PLACE POST-DESIGN WAS TERRIBLE. We opted for a stamped concrete design, which was our first mistake. Every single person from DEX who has been at our house honestly has no idea what they are doing in regards to stamped concrete. When you look at reviews, every positive review is for non-concrete patio's. When it comes to stamped concrete... anything that could go wrong went wrong. 1.) Stamped upper patio area was completed first. Color was wrong. It looked like someone had poured curry powder all over my patio. Luckily, they were able to jackhammer it out and replace 2.) Stamped pool deck - after one winter, there was an erosion that took place all over the patio (think little white specks everywhere). They refused to repour concrete and opted to fix with a stain/sealer. Needless to say, while it did improve the white spots, we are in summer number 3, and it looks even worse now. In addition, the lines of the stamping, drains, and immediate border around pool are all not straight. 3.) Masonry work was shoddy all over entire patio. Big gaps, stones falling out of place, allowing rodents to make new homes. 4.) Supervision is an afterthought. Our project manager Delia wasnt actually managing anything. People would show up whenever, without any prior notification. Questions requesting specific dates and times for workers were not answered. General job site cleanliness was a total DISASTER - with items getting broken (all of our solar lamps), landscaping being damaged (from moving furniture into landscaping while working on patio), sealer hardening at bottom of pool causing white marks, and overall general sloppiness in terms of keeping areas of house clean (like siding, trim, and windows) while they worked. 5.) Zero accountability. I asked numerous times for the owners of the business to come on-site to see the horrendous work that they performed. Joe, Delia, and Tommy (head of ops) came out. Joe agreed the work was sloppy and terrible looking. Tommy didn't have a clue - he could have been a guy they grabbed at dunks to serve as "head of ops" for all we know. Now we are on year 3, they are still doing some work with the same problems and same lack of attention to detail and lack of respect of our time/money/house. In discussing with my wife, we are going to have to bring in actual professionals at some point down the line to remediate the mess that Dex by Terra have caused. Again - if you are considering hiring Dex by Terra for any work, I would run as far away as you can from them. Atrocious company, atrocious support, atrocious attention to detail, and absolutely ZERO accountability. I offer anyone the opportunity to come to my house to see the quality of their work first-hand. Know what you are getting yourself into and know there are better companies out there.

I cannot confirm whether their service is reputable or reliable, but what I can say is the driver…read moreof the vehicle who's number is on the vehicle nearly killed me on route 3 playing all kinds of dangerous driving games. I won't go into detail, but I have to say this was the scariest driving experience I've ever had.

Several with similar names out there but the company I have a few months experience with is…read morehttps://aquatictechma-ri.com/ (Owner Mike). The quality of service is solid but there were two challenges in their accounting system we had to work out: - one caused by detail missing for a reasonable surcharge which I did not understand - a second caused by set up error where weekly late fees were charged for a task not yet delivered. In hindsight the latter is funny but it took a call by Danielle to calm me down!