I initially contacted Mark while shopping around for above-ground pool installation and was…read moreimpressed by how quickly he responded and answered all my questions. He came out for a quote and seemed professional at first. But on installation day, I was surprised to learn he had subcontracted the job to someone else, a contractor who was rude, unprofessional, and canceled because of light morning rain, even though the forecast cleared up by 9 a.m. Mark agreed with their decision and told me to call someone named Carlos, who could "get me in ASAP." I was confused why was I calling anyone else when I had hired him to do the job? We took time out of work to be home and based on the forecast for that day I found it ridiculous! I get if there is going to be chances of heavy rain then obviously a pool install should be cancelled but it was literally dry the ENTIRE DAY after 9 am and the ground was hardly wet where I live! When I questioned it, Mark told me he doesn't make money on the installs and just passes the work off to other contractors. He said he had "no time for me." I was never told the job would be subcontracted, even though the permit was pulled under his company's name. In the end, I can't recommend him due to the lack of honesty and professionalism. Fortunately, the second crew (despite bad reviews) showed up as promised, worked through the extreme heat, and did a great job!

Amazing company owner knew his stuff. He came and looked at my property line to see what size pool…read morewould fit adequately with my backyard. Him and his team installed the pool quickly without any issues. There was no hidden fees. The price was exactly what we had discussed. And we are in love with our back yard.

They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

I purchased a Kozy fireplace from Paul. His attention and the service staff have been excellent…read more The fireplace itself is the centerpiece to our family room and is operating perfectly. I would do it again.

Crystal Pool and Spa has been my pool store since we bought our home with pool in 1996. The owners…read moretruly care about pool maintenance and helping to fix any problems or issues you may have. The guys out servicing the pools know what they're doing and are patient and knowledgeable if you have questions. For 28 seasons I have trusted and relied on Crystal for all my pool needs and am very happy with them.

Great, well stocked, well staffed, pool supply store. I've dealt with Crystal Pools for over 20…read moreyears and just love their service and selection of products. They work hard to help get your pool right and have a very sophisticated water analyzer now that tells you everything and in just minutes. Thanks Crystal Pools!

These guys know their stuff!! Even when busy they take time…read moreto explain and answer questions.

I've never experienced such rude customer service, and to actually think guy that I dealt with is…read morethe sales manager blows my mind!!!!. I will never step foot in that pool store again.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Fantastic gym, friendly knowledgeable staff. Wonderfully engaging members. Come and make new…read morefriends.

Excellent gym. Pool and hot tub also. Lots of classes. Walking track in doors. Staff is…read morefriendly and willing to help. Serves our community well.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

Doing what was agreed upon. Then quality of work. Then after leaving a truthful review they went on…read moremy business and left a bad review and they have zero business with my business. This shows the worthlessness of the company and its owners!

Pool Pals has been my Pool service provider for more than 20 years since the early days of their…read morebusiness. Their commitment to customer service and quality of their work is unmatched. They go over and above the call of duty to ensure their customers have positive experiences. They have taught me so much about the operation, care and maintenance of my pool, and their honesty and professionalism is extraordinary.

Where do I start, so Matt Colace has closed my pool for 2 years now, maybe three. I have owned it…read morefor 14 years, and only time my pool was green is when Matt closed it. I asked about it and got some made up reason. So, I dealt with it, allot of work, allot of chemicals and money. But this past year, unlike the last 14 years, Matt did not put my pool cover on correctly and the cover tore. Need to lace cable thru some heavy vinyl straps to attach to a wall, he did it other years, not this year. Again he said he didn't have to do it, but did it last year. I open the pool. In addition the pool was lowered several feet, he said he did not do that either, although I know he left and was trying to do several pools at once. He could have just did the right thing and paid to have the cover sewed together. I thought this was bad, as he was quite combative with me. So when I opened the pool, the chlorinator did not work, I knew salt very low because I added three feet of water. But then I looked down and saw a cut wire going to the salt cell, I have pictures, and thought wow this next level. Was it out of just anger, or is this how he gets repeat business? So when my wife and son were splicing the wire together, my son looks on the ground and see a two inch piece of that wire on the ground that was obviously cut out. I have the wire and pictures. This has gotten out of hand, I gave him a chance to fix this spring, wouldn't call me just text. So now also my liner is pulled down in two separate locations, due to the pool being lowered too far. The initial problem of the green pool is probably because he does not put enough chlorine in it to close, same as the reason why he was rushing around between pools. He had asked me if I wanted to pay "cash" so to make little more money for himself he used less chemicals, rushed around draining my pool too much, and did not take the time to put cover on correctly. I assume the cash only option was for his pocket and to avoid paying franchise fees and taxes. Less chemicals means more profit, I put 6 gallons of chlorine in and took 10 days to clear it up. So that's about it, love to hear from you guys. Judging by his temper on such a small matter as sewing the cover, please inform me before you talk to him on this as an unscheduled visit to my house from him in a rage would not surprise me. Thankyou ( Sent to Pool Pals no response) Maybe it is me did not see how to attach pics

We had a great experience with Frankenstein Pools and Corey. He has been incredibly accommodating,…read moreresponsive, and thorough throughout the process. As homeowners who aren't always on-site, we especially appreciated that he regularly sent photos and videos to keep us updated. His communication, attention to detail, and willingness to go the extra mile gave us a lot of confidence that everything was being handled properly. We would highly recommend Corey and Frankenstein Pools for pool openings and closings in the Needham area!

Started off good and just went slowly downhill .... Nice guy, but unfortunately did not know how to…read morehandle the situation.