We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

We lost our furnace at lunchtime on Christmas Eve due to a failure of a circuit board. The furnace…read morewould turn on but the blower would not. Armor looked for a new board for us that evening then sent a technician out on Christmas morning at 9AM to check the unit. They were able to find a new board on Thursday morning and installed it at 10AM. We can not say enough about the level of service as well as knowledge of the unit. Mark and Nick at Armor were genuinely concerned about our access to heat and due to two space heaters, we were able to stay at home and made our Christmas dinner. The warranty was accessed electronically, and we were left with only installation charges. Thank you very much Armor, Mark and Nick. The King Family at 35 Hamlin in East Aurora....

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to…read morea big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business.

Tried to get a quote out of these guys for months after they visited my property. Never got it…read more Don't waste your time like I did.

Detected a small gas leak when my furnace was operating on a Sunday. While looking at reviews on…read moreYelp, I discovered Lore heating and cooling with great reviews. Unwilling to deal with big companies that are all about the bottom line, I sent an email to Dave on a Sunday night. Amazingly he answered in 15 minutes and offered to come over. I replied I would call him Monday morning. We set up an appointment for Wednesday. He called Tuesday to say he could make it later in the day. Repaired the problem, reasonable charge, neat, polite, and professional. Highly recommend!

Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Called this company for an estimate over a month ago. Came and said he would have estimate in 24 48…read morehours. Two months later no call, no estimate, disappeared. If they cannot call when we are gonna give him 20K what make s me think he will show up when there is a HVAC emergency. No Thanks

I stopped by the Keiffer Heating Cooling & Plumbing booth on a Friday, while at the Erie County…read moreFair, and spoke to a gentleman about some issue I noticed about an A/C system I had them put in my home a short time earlier. The gentleman, who turned out to be the owner, took the time to listen to my concerns and asked questions regarding the matter. He instructed me to contact his office and inform them to have them schedule him specifically to come to my home at first availability. He came to my house, assessed the situation, and had one of their service reps come to the house to make identified adjustments at no charge. I couldn't be happier that the owner took the time to listen to my concerns and provide such excellent customer service. The service rep was pleasant and polite and did an excellent job. My husband had Keifer install the replaced unit over 30 years ago and always trusted them as a "go to" for HCA needs. I am satisfied with the quality and customer service I've received from this company, and I thank the owner and his team for taking the time to listen and thoroughly address my concerns. I would definitely use them again.

Reached out for an AC install quote, fast response. Very reasonable prices (in line with a quote I…read morereceived from another company 2 years prior that he did not know about). Installation scheduled ALOT sooner than I expected (less than a week!)! Installed in less than a day... a cold house in July is a great thing! About Mike: Knowledgeable. Personable. Friendly. Professional. Competent. Meticulous. He took the time to explain things. He took the time to do things correctly (like sealing openings he made for the various pipes and connections). I would highly recommend him. My place is a pre-manufactured home... not alot of the companies work on those. To counter some of the negative reviews I saw: he is a small business owner and a family man. He is allowed to take family vacations once in awhile. He has always kept me updated on the status of my install. I will be using him again, and recommending him to everyone I know.

I have called them, texted them and no response. This has been going on for months. 9 texts from…read morerequesting simple maintenance to now my machine is throwing out a code. No callbacks. My parents are elderly and can not do this on their own. They said they would be available and they have not been. Install was great. Since then, crickets.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Had them come out to diagnose an underground sump and downspout drain problem. They flushed the…read morepiping and used a TV camera to find a crushed pipe. Sent me all pic and paperwork to fix problem. Professional and fast!

Once again Zenner & Ritter come through! On a cold Saturday afternoon we noticed our house was…read morereally cold, so went to thermostat to raise the heat , and nothing. ( I'll skip the details) around 5:00 being that the furnace is only 6 months old ! I call the Zenner because they installed it and the technician ( very friendly, compassionate and competent ) came around 9:30 pm found that our old humidifier was shorted causing the problem ! He removed the wire from the furnace and we had HEAT !! We are VERY HAPPY with the quick response and repair!!! Hope not to need but will not call anyone else !

Zenner & Ritter responded to our call for generator service. Upon arrival they diagnosed the…read moreproblem and I was alerted about a 7 day wait for parts. Upon return it was determined it had been diagnosed incorrectly and we would need ignition coils replaced. They quoted over $1,000.00 After some research, the combined parts cost was less than $100.00. If you use this company always check competion for a more honest price for repairs.

As an update to my previous review, following Vastola's installation of an air conditioning system…read moreand the mess they left behind, the FIRST TIME I turned the system on, it DID NOT WORK. It actually raised the temperature in my house. So I call the company that afternoon, which claims to have 24 hour service, and they offered to schedule an appointment for the following week. You have to literally argue with them to get service. Eventually someone came and after several hours later got the system working. Seems after installation, no one tested the system to see if it actually worked. Now for the ultimate insult, after the thousands of dollars I spent and the numerous frustrations I've had with them, they had someone deliver to my house a coffer cup with candy and a ball point pen stuck in it. That sure made me feel better. My advice to you, DO NOT USE THESE PEOPLE.........EVER.

I scheduled an appointment & Randy was my serviceman. He called when he was on the way and arrived…read moreon time. He did a great job on my leaking A/C. After thoroughly cleaning it, he found out that I needed a new condensate pump, quickly went back to the shop to pickup the part and came back to install. He was thorough and professional. I appreciated him explaining how to keep it clean to prevent any gunk from building up in the future. I am very happy with the job and would call them in the future as the need arises.