We were having trouble with our heating system turning on. We called Armor Heating and they gave us…read morean estimate on how soon they thought they could service our home - they got over to our place and diagnosed the issue and were well on their way to fixing it pretty quickly. They had to replace a few parts and part of doing so meant they had to go around to every baseboard and let air out. It was a big job that took a couple hours but they were friendly and respected our home by taking off shoes, etc. we felt the price was spot on. We'd definitely call these guys again.

We lost our furnace at lunchtime on Christmas Eve due to a failure of a circuit board. The furnace…read morewould turn on but the blower would not. Armor looked for a new board for us that evening then sent a technician out on Christmas morning at 9AM to check the unit. They were able to find a new board on Thursday morning and installed it at 10AM. We can not say enough about the level of service as well as knowledge of the unit. Mark and Nick at Armor were genuinely concerned about our access to heat and due to two space heaters, we were able to stay at home and made our Christmas dinner. The warranty was accessed electronically, and we were left with only installation charges. Thank you very much Armor, Mark and Nick. The King Family at 35 Hamlin in East Aurora....

Reached out for an AC install quote, fast response. Very reasonable prices (in line with a quote I…read morereceived from another company 2 years prior that he did not know about). Installation scheduled ALOT sooner than I expected (less than a week!)! Installed in less than a day... a cold house in July is a great thing! About Mike: Knowledgeable. Personable. Friendly. Professional. Competent. Meticulous. He took the time to explain things. He took the time to do things correctly (like sealing openings he made for the various pipes and connections). I would highly recommend him. My place is a pre-manufactured home... not alot of the companies work on those. To counter some of the negative reviews I saw: he is a small business owner and a family man. He is allowed to take family vacations once in awhile. He has always kept me updated on the status of my install. I will be using him again, and recommending him to everyone I know.

I have called them, texted them and no response. This has been going on for months. 9 texts from…read morerequesting simple maintenance to now my machine is throwing out a code. No callbacks. My parents are elderly and can not do this on their own. They said they would be available and they have not been. Install was great. Since then, crickets.

Unreliable and and rude. I gave him 2 older working washer dryer units to take and asked that he…read morereplace them with my 2 other younger units. he took the 2 older units. He stripped the water intake connection had I to replace the water connect on the washer and left me with a dismantled washer as he didnt know how the replace the connect. He then would not return to fix what he broke. I had to buy a new washer. Lost @ $1000 with John taking the 2 units and braking the washer which I then had to buy a new one.

I had been having issues with my range door closing and it was such a challenge trying to find…read moresomeone to help. I put in a quote request through Yelp and Buffalo Appliance Heating & Cooling was the first to respond and came out the same day! Mike (the owner) was extremely kind and helpful for something that ended up being such a small job. I was just too afraid of risking something getting broken and would end up being a way bigger job. His price was extremely reasonable and he had mentioned if I have anymore issues he would come back free of charge. I would definitely use this company if I should experience any issues in the future.

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Was able to come to repair our ac within 24 hrs. Arrived at the designated time, diagnosed and…read moreremedied the problem. A bit pricey, with a $99 diagnostic fee in addition to the fee for the actual repair, but for us worth it to get the AC repaired on a hot and humid July day.

They came before the snowstorm and got the work done quickly. The workers were very polite and…read morerespectful, showed us the before and after pictures. Our allergies have improved and our new to us house smells so much fresher!

Tried to get a quote out of these guys for months after they visited my property. Never got it…read more Don't waste your time like I did.

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to…read morea big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business.

We had our heat go out and Duffett came out right away to fix it (maybe them not being busy was a…read morewarning sign). Though they did fix the small part to get the heat back on, they also told us our furnace was moments away from failing completely and we should put in a whole new system (including AC) as soon as possible, and that any money we spent on the service call today would go toward the new system if we installed within a certain amount of time. We were suspicious since the furnace was only 11 years old, and had another company come out for a second opinion - they said everything looked fine. It has now been 2 years and our furnace is still functioning just fine.

We needed to replace our water tank which had begun leaking and called Duffett. Mitch came out…read morewithin 2 hours to explain our options. He was very personable with a great sense of humor which helped reduce our anxiety about anticipated costs. We opted for the tankless water heater which will increase our home value when it's time to sell. He scheduled installation within 48 hours. At 8:45 Mike arrived and asked if we had any questions before work was begun. He was joined by Blake and they worked efficiently removing the tank, installing new piping and the smaller, wall-mounted unit. During the 5 hours they were here, you could tell that they enjoyed working together, bantering back and forth. Upon completion they cleaned the area and reviewed with us how the unit works, encouraging questions. Everyone we dealt with wore masks and maintained appropriate distance. We were well-pleased with the whole process.

I recently built a house that uses Vastola Heating & Cooling as one of the subcontractors. I'm…read moreborderline impressed with the work that they did. I'll explain... The duct work is pretty clean looking and streamlined. With my house being a new build, I suppose you'd expect that the temperature would be comfortable with little wasted energy, but in many respects this is a testament to the quality furnace and duct work Vastola did install. Moreover, the humidifier does a bang up job as well. I'm was a little disappointed about a service call I had to make after we moved in. Our dryer is vented from the laundry room on the second floor to the side of the house, not the roof. Therefore, Vastola ran the vent across the joists of the attic floor. When I finally had a chance to get into the attic to store some things, I noticed the overwhelming smell of dryer exhaust. I checked out the vent and noticed it had come unattached from the outside wall. We called Vastola about the issue, and they came out to fix it, however, they were really defensive when they did so, almost as if they were accusing us of deliberately sabotaging our own dryer vent, which of course is ridiculous. I love dryer vents and would never do anything to harm one of them.

Came out because our A/C stopped working. They identified the problem as a broken fan motor. They…read morecharged $140 for the diagnostic visit (which I was not informed about ahead of time). They quoted me $7000+ for a new A/C. When I asked for a quote to just replace they fan motor, they said they would get back to me. It seemed crazy to replace the whole A/C when there was nothing wrong with the coolant line or compression. Didn't hear anything so reached out a week later. They said they couldn't get the part. That my A/C mount was different and requited a special size. Bullshit. I went to S-S Electrical (on Seneca St), bought an A/C fan motor with the same specs as my old one, and changed it out myself for $200. Problem solved.