I have called them, texted them and no response. This has been going on for months. 9 texts from…read morerequesting simple maintenance to now my machine is throwing out a code. No callbacks. My parents are elderly and can not do this on their own. They said they would be available and they have not been. Install was great. Since then, crickets.

Mike was very knowledgeable and gave us an estimate that was very close to final price. He…read morecommunicated well and was nice to work with.

Unreliable and and rude. I gave him 2 older working washer dryer units to take and asked that he…read morereplace them with my 2 other younger units. he took the 2 older units. He stripped the water intake connection had I to replace the water connect on the washer and left me with a dismantled washer as he didnt know how the replace the connect. He then would not return to fix what he broke. I had to buy a new washer. Lost @ $1000 with John taking the 2 units and braking the washer which I then had to buy a new one.

Pleasant to deal with, was available as soon as possible where others had to make an appointment a…read moreweek or so out. Dryer works great now

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Was able to come to repair our ac within 24 hrs. Arrived at the designated time, diagnosed and…read moreremedied the problem. A bit pricey, with a $99 diagnostic fee in addition to the fee for the actual repair, but for us worth it to get the AC repaired on a hot and humid July day.

They came before the snowstorm and got the work done quickly. The workers were very polite and…read morerespectful, showed us the before and after pictures. Our allergies have improved and our new to us house smells so much fresher!

Tried to get a quote out of these guys for months after they visited my property. Never got it…read more Don't waste your time like I did.

I've had McAllister plumbing as my main servicer for well over 10 years. Since they've been sold to…read morea big concern and now your calls go to some data call center it takes forever to set up appointments. You can't even discuss with them what services you need because they know nothing about the plumbing business or even where Buffalo and the Southtowns are. I used to call their office directly , explain my problem and get an appointment quickly and with the right parts etc. and the plumbers were fine. But now it takes me longer to make an appointment and get the message across as to what I need done than the actual plumbing appointment takes. I'm going elsewhere with my business.

We had our heat go out and Duffett came out right away to fix it (maybe them not being busy was a…read morewarning sign). Though they did fix the small part to get the heat back on, they also told us our furnace was moments away from failing completely and we should put in a whole new system (including AC) as soon as possible, and that any money we spent on the service call today would go toward the new system if we installed within a certain amount of time. We were suspicious since the furnace was only 11 years old, and had another company come out for a second opinion - they said everything looked fine. It has now been 2 years and our furnace is still functioning just fine.

We needed to replace our water tank which had begun leaking and called Duffett. Mitch came out…read morewithin 2 hours to explain our options. He was very personable with a great sense of humor which helped reduce our anxiety about anticipated costs. We opted for the tankless water heater which will increase our home value when it's time to sell. He scheduled installation within 48 hours. At 8:45 Mike arrived and asked if we had any questions before work was begun. He was joined by Blake and they worked efficiently removing the tank, installing new piping and the smaller, wall-mounted unit. During the 5 hours they were here, you could tell that they enjoyed working together, bantering back and forth. Upon completion they cleaned the area and reviewed with us how the unit works, encouraging questions. Everyone we dealt with wore masks and maintained appropriate distance. We were well-pleased with the whole process.

Let me start out by saying that I have just about no baseline for comparison as I'm a semi-new…read morehomeowner and this was my first issue with a furnace. And I'm glad I didn't read the previous reviews - recommended or not - prior to dealing with these guys, because they were great. This started when our tenants called to let us know their furnace wasn't working. We went over and did some trouble shooting as outlined on a sticker on the furnace. No luck. The internet wasn't any more helpful. The next day we called the number on the furnace and it led us to One Hour. The technician was out within the provided timeframe. I wasn't there for it, but my co-owner kept me in the loop the whole time. The technician sounded a little nervous, but was knowledgable and helpful. After performing some diagnostic tests (and showing my co-owner along the way), it was determined that we needed a new furnace. Not news we were excited about, but we also weren't too surprised based on the age and upkeep of the original. My co-owner and the technician reviewed some options based on the size of the home and called me to help with the final decision. We opted for the mid-level version that has high energy efficiency score and came with a rebate (amoung other features). Because this all happened on a Friday, we had to wait until Monday to get the furnace and have the work done. Luckily it wasn't too cold over the weekend, so a few space heaters were sufficient to get the tennants through. On Monday, the men installing the furnace and thermostat showed up within the timeframe provided and walked us through what they would be doing and what we should expect. We didn't hear from them for a few hours, and then they were done. They completed the work within the timeframe provided (notice a trend here!) and without any issue. After the work was completed, we were once again walked through what was done and we reviewed next steps on their end and our end. The work was clean and looks great, and I fully understand what I need to do going forward to care for the unit. Like I said at the begining, I don't have anything to compare this experience to. However, I have no complaints and plan to call them for any other issues (and for my regular maintenance to make sure there are no issues!).

In the Spring of 2011 the hydrostat on my daughter's boiler for baseboard heat failed causing the…read moreunit to overheat and the relief valve to discharge. My son in law called this establishment and they were there in one hour. They replaced the hydrostat and called the job done without properly purging the air from the system. My son in law purchased an addition deal where they would "maintain" the system. The unit would barely heat the first floor and the 2nd floor was too cold. On a return call they said since the boiler would not maintain pressure it needed replacing as it could not be repaired. Since it was the end of the heating season it could wait. In the Fall of 2011 I replaced the expansion tank/filtroll valve, relief valve and air vent. After properly purging the air from the system it worked as well as it did some 30 years ago on installation. The parts for this repair were less than $100. As a consequence of the "maintenance deal" they returned and admitted the boiler was working correctly and it _still_ needed replacing because it was old and inefficient. They did no diagnostic to rate the efficiency of the unit what so ever. Given the price of natural gas has dropped considerably the return on such an investment seemed meager at best. These scoundrels should never be hired to maintain any hot water baseboard heating system. They also had the mendacity to put a "Ben Franklin the Punctual Plumber" sticker on the gas fired water heater! 4/19/2014 - Two heating seasons later and this boiler unit is operating flawlessly. 4/14/2016 - Four heating seasons later and this boiler unit is operating flawlessly. At the start of the 3rd season the $8 air vent had to be replaced. These companies have hired Mike Rowe for a shill. I use to think he was entertaining. Now I will avoid anything he promotes! 5/25/2016 Now CLOSED! Has Duffett Plumbing & Heating dumped the franchise and now operating with their old name?