I've lived close to Dominick's for a couple of years now, and have patronized this place on a somewhat regular basis during that time. I'd usually order take out, but would order for delivery whenever I couldn't get out for whatever reason.
As far as the quality of the actual food goes, it can be good, but the quality is WILDLY inconsistent. Sometimes the pizza would be perfectly cheesy with just the right amount of sauce, others it would be oval shaped, burned, or just be a ton of tomato sauce with some mozzarella sprinkled on top. The sandwiches were generally good IF YOU LIKE KETCHUP. I cant count the number of times I would order light or no ketchup on a sandwich and it would show up literally DRENCHED in ketchup to the point it made the bread and fries soggy, ruining the flavor and texture. The Italian hot dog is the worst victim, they would just dump ketchup and mustard on. You could tell them to hold the stuff or send it on the side, but just like the quality with the pizza, it was a gamble. You never know what your going to get.
The true problem with this establishment however, is with customer service. My family and I have put up with occasional nasty service and wrong orders for years, (one time I walked out when the pizza maker complained about me barely leaning on the counter to watch a football game on their tv) but recently we came to the breaking point. As stated before I live 2 blocks away, and a few weeks ago I called in to place an order for lunch while I busy working at home, a standard order of a sandwich and fries that I had placed for years. However, on this day, I was told that there was a 15 dollar minimum order for delivery. I told the employee on the phone that I had been ordering from them the same order for years and have had it delivered plenty of times (about a 10 dollar order). The guy said thats impossible, that they always had a 15 dollar minimum (i guess the guy didnt feel like driving that day). Annoyed, I told him that we both know there is no 15 dollar minimum and that I live two blocks away, that its ridiculous that im being told this and asked to speak to a manager. He put the phone down without acknowledging my request, and comes back on the phone a minute later only to tell me " LISTEN MAN IF YOU WANT THIS YOU AT LEAST GOTTA BUY A 2.50 SODA AND WELL CHARGE A ONE DOLLAR DELIVERY CHARGE." This was the last straw, I was disgusted and told him he just lost a customer who has spent hundreds through out the years there and he just hung up on me.
Thats the kind of service you get here, no loyalty to their own customers and they dont care about losing them. Its amazing that they are still in business with that mentality. Ive heard stories from family members too about rude service at the register. Please stay away, unless your a fan of ketchup, if you love lots and lots ketchup, this is the place for you. read more