They were very nice at this location, but I wouldn't recommend them because my visit there wasn't…read morethe best. Yes the staff was nice, the process was not. Meaning I left without getting any glasses. I asked for help with the glasses and I don't feel as though I got the help I needed. So I left, but to return because they didn't include some information on my prescription. Another wasted trip time and gas. So no I won't be returning to them in the future nor would I recommend.

I am extremely disappointed with this location of the VEI. I recently went to the Westchester…read morelocation for an eye emergency and had a wonderful experience with friendly people and no issues. They had to send me here for my regular check up bc they don't have a regular eye doctor at the other location. Nobody told me this doctor does not have credentials to accept vision insurance. I arrived for my appointment and was told upon check-in that I had to pay out of pocket, even though I have vision coverage that is accepted by the practice overall. I shared this should have been told to me when the appointment was made and they offered to cancel my appointment. I already came out of my way to a very inconvenient location to get this appointment done, so no, I'm not cancelling. Luckily I have the money to pay, many others would not. The young lady at the front desk handled herself well, even when I was not calm. I then had to wait for the doctor. Appt was at 330. The tech brought me back and took the measurements and I then had to wait for the doctor. The doctor seemed to second guess my prescription a few times. They made me sign something that I got my prescription even though I didn't. Then they messed up the bill. They had charged me $99, then the eye dr said I owed $1 because it should've been $100. I told the lady at the desk that I owed her a dollar and she said I didn't owe the $99 and would void it. I told her I didn't think that was the case and that I owed $1 for the difference and she insisted I only owed $1 for the entire visit and voided the $99. I wasn't going to fight her. She called a day later to tell me I will be getting a $99 bill ‍. The eye doctor is a once/year visit if we are lucky. Poor experiences will not keep me coming back. Guess it's time I find another practice. Given my insurance wasn't charged and I have no faith in the prescription from this doctor, I will be going somewhere else before ordering new glasses or contacts.

I highly recommend Chesterfield Optometric Center! They provide kind, compassionate patient care -…read morefrom the front desk to the exam room. They prioritize your health and safety, and above all, they care. I was able to book a last minute appointment for a health issue, and I was seen right away. I was treated as a priority - not a problem. Thank you!

Unfortunately, every app gets worse..I was already skeptical while making an app because the…read morereceptionist always have an attitude & now they are charging an additional $40 to check your eye health when this previously was included? I'm not understanding the difference in then and now except maybe they are looking to tact on any additional fees since they were closed due to covid & MORE THAN LIKELY RECEIVED PAYMENT PROTECTION LOAN. Anywho I still scheduled my app which was a month out... (always) the day of the app comes and they text saying I need to reschedule & it will be another month. Absolutely ridiculous you have to wait 2 full months for a simple eye appointment.

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!

I have been wearing eyeglasses my entire adult life. Never I had such a comprehensive eye exam as…read moreI did today. I have an issue with double vision, which makes it a little bit difficult to find exactly the right prescription for me bit Dr. Pederson Took a lot of time to be sure that the prescription was right. I look forward to picking up my eyeglasses in a couple of weeks. I will never go anywhere else to get my eyes examined after my Wonderful experience at Brook run vision Center

After purchasing a new pair of glasses and new lenses for my exiting frames, I was having problems…read morewith the two lenses not matching the prescription. I returned to have both pair of glasses rechecked and adjusted many times to no avail. Finally I asked to be refunded, but instead they " pleaded" to let them remake one set of lenses, which they did. This week I noticed a crack in the right lense near the hinge area. I visited today to inquire about thei manufacturer's warranty. I was told if could happen if I wore them outside in the sunlight. That's completely unacceptable! I have been wearing corrective lenses for 50+ years and I've never heard that one before. I was told they wouldn't do anything for me. I suggest you try shopping somewhere else for your eye care products.

Capital Eye Care is conveniently located in my neighborhood a short walk away, making it the…read moreperfect option for my eye care needs. I've been seeing Dr. Jennifer Bergvall for the past few years, and she is personable and knowledgeable. They take insurance, but you can also spend extra for the fancier/more in-depth exam option. I do that every couple of years just to be safe. They are generally friendly, easy to book with, and efficient during appointment times. I'd recommend them.

very unprofessional and discombobulated, i've had multiple appointments that they missed informed…read moreme of the dates and times and i've showed up and the doctor wasn't there or they couldn't see me and the front desk lady tameka is very unprofessional and rude

I went in to get fitted for contact lenses. They didnt have my prescription in stock and I got a…read morelecture about having cataract surgery despite telling the doctor I do not want such surgery. I was ignored.

Very friendly staff and the Optometrist did exactly what was needed without adding unnecessary cost.read more

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.