Hi!! I called in to place an order a few hours in advance. Spoke to a man named TJ. What a great guy. He was helpful and explained the different options to me. He was kind and patient and so helpful. There needs to be more people in customer service like TJ. Actually , we need more TJ's everywhere. A solid worker. The pizza came out great and the boys were so happy. All 6 of them!!! Place seemed clean and easy to order from. I'll definitely be back and ask for TJ Again ! read more

Domino's Pizza - Consolidated NY dough plain pizza and a hand tossed pepperoni. Both. Came out great. Ordered 3 pies !! Thanks TJ!!!!! - Pizza Near Me - Cos Cob, Connecticut

Terrible delivery service, they can't find the house even. When i send him google maps. Lies about being at location when he was not there.45 mins late. Cold pizza, no apologies Don't waste your money here, so many better options locally. read more

I ordered a medium pepperoni pizza and an order of cheesy bread. The pizza was on the toasty side and had a slight burnt taste to it. It was also significantly oily. The cheesy bread was the worst I've ever had. It was SOAKED in oil and it had a metallic taste. We threw this out right away. Very disappointed in this dominos. read more

The service is terrible. Their English is hard to understand. I ordered a delivery pizza because I couldn't leave the house, and the driver called me four times saying he was outside. I went out, and there was no one there -- he lied to me. I don't know if this person was a new employee or simply not capable of doing this kind of job. Later, someone from the store called me saying that if I still wanted the pizza, I had to go pick it up myself because, according to them, I gave the wrong address. It's funny how they couldn't find the address and then just decided to do whatever they wanted. I do not recommend this place read more

Manager Michael is very nasty and rude. He ripped off my daughter who also works hard for her money. They delivered the food to the wrong address and refused to issue a refund. On top of that he was very rude. He's messing with the wrong people. I have reported this behavior to our entire town as well as corporate and my daughter's credit card company. Mike needs to pick on someone his own size. Stealing money from young kids. Absolutely diabolical. read more

Stay away from the Cos Cob location. Their delivery drivers don't always deliver the food and management refuse to refund!!

once again, hot crispy tasty pizza in 25 minutes. two thin crust crunchy pizzas with great flavor. under rated for sure when someone made a mistake. if you gave them less than four stars, give them a 2nd chance. read more

Gave me the wrong pizza , forgot a side and gave me incorrect salad dressing. So basically got 3/4 of my order wrong and ruined our dinner. Bad job. Very disappointing. Not going back. read more

I had a few promo for a pizza and there is no we're too put the code so we went to the store and the manager said if u can't figure it out not my problem so rude we asked were do u put the promo here said again not my problem new haven whalley ave the worst customer service ever read more

I'm going to give this Dominos a 5 star rating simply because they are SO FRIENDLY. They brightened my day by going in here, which I think is important. They care about their customers. I'm guessing the reviews on this place are so bad because the people in this town think everyone should bow down to them and all of them are snobby & rude. Anyways i don't usually give five star reviews but this place deserved it read more

I order a Large Pizza and A Alfredo Pasta It got me very sick and I had to run to bathroom. This place also has very rude people and a very rude manger there attitude is bad I'll never order from them again. read more

I order here regularly for my kids and the staff is so kind every time I go in. The pizza is always perfectly prepared. It's so nice to have a local Domino's where there are familiar faces, great service and consistent pricing. My kids are always thrilled for Domino's night! read more

I would give zero stars if possible. I ordered cheese sticks at midnight. I'm in the hospital just had a baby via C section this is my first meal. All I want are my cheese sticks! I waited over 2.5 hours for these cheese sticks. Disgusting! I'm not shocked at all at the customer service here. Probably an 18 year old preppy who got high and took my paid order home. These people are idiots here who obviously work here for a reason read more

Very rude. Placed an order to be delivered. $4.50 for delivery, crazy! Spoke to someone who couldn't understand English. The delivery was wrong and forget about Dominos insurance. Instead I got an angry call because I used the Local flavor coupon. I told the person on the phone who couldn't understand me and they have the nerve to call me with an angry tone? I will never call this Dominos again! read more

Placed an order at 12:09 pm... doesn't come til 1:47 pm... and the owner kept saying it'll be there soon... 5 minutes.. Don't order from this place read more

Gross!!! I ordered from here last night. I got wings a medium pie and garlic knots. I was so sick immediately after. I drove to the store and I was shocked to see how dirty the kitchen area was. I definitely got food poison it lasted the whole night of throwing up and stomach pain. Shame of this place. Health department go there !! read more

I am not sure if it's just this particular franchise or all of Domino's but this pizza is terrible!! They are currently advertising that they completely changed their pizza/sauce so it might be partially that but spare yourself. The sauce is gross and they are VERY stingy on the toppings. I ordered extra cheese and I swear it had LESS cheese than I would expect in a regular pizza. I will say their online ordering system is pretty nice because you can see what stage your pizza is at and when it gets sent out for delivery but that doesn't change the fact that the food leaves a LOT to be desired. Try Planet Pizza. read more

Stay away from this place! Extremely rude and unprofessional service. I called to inquire about my order, as the app said the order was on the way, but it was taking very long. There was no update from the delivery person. When I called, the manager was very rude and aggressive. He wouldn't let me speak, canceled my order and hung up on me. How is this unacceptable behavior allowed? Fellow yelpers beware. read more

Awful service. The don't stick to listed hours and I ordered successfully and waited for an hour to find they closed without delivering. Order from someplace else read more

The manger TJ refused me service refused to answer any questions having to do with his supervisor was very rude and hung up on me while trying to place my delivery order read more

Terrible customer service. One delivery girl was very nice but other than that they refuse to deliver 7 large pizzas to our business which is 7 miles away. It depends on who answers the phone if they are too lazy to drive or not so sorry to the one girl who actually gets it done. Arcuris and Fairfield pizza which are right next door are a much better and reliable option. read more

Food is great super good quality and very filling for a good meal. Unhealthy but delicious. It takes a while for your food to come but it's super worth it once you get to eat it read more

Terrible, Terrible place - they give Dominos a bad name. We ordered 2 large Pizzas and a medium pizza, all vegetarian combinations - because we are veggie at home. However they messed up the order, sent us Ham and Pineapple pizzas. The extra items that we ordered they did not send with the order. When I called to complain they said they could not do anything about it and could not refund anything - I would have to call back and talk to the owner who comes in on Friday. Absolutely horrible service. The people behind the counter are absolute idiots. read more

So I come to this location all the time...I either carry out or get delivery...I am a home care nurse and I work overnight at a patients home near the cos cob location and it seems that every time I get delivery there is an issue...i ordered pizza from them tonight and they came and apparently knocked on the door...i didn't hear them...so when 30 mins went by I called the store to ask what had happened to my pizza..the guy that picked up the phone was rude and told me the delivery guy left...which ok I get it If I didn't answer the door so then as I'm trying to ask if they were going to try and re deliver it he hangs up so I called back and told him he was rude! So then he tells me that he doesn't know when they were going to deliver it...then 30 mins go by and he called back telling me that the delivery guy said he didn't want to come and delivery my pizza ! Like are you kidding me?! What are we 12!! And of course I already had paid for the pizza because i had use the application on my phone ! Never using this location again ! Don't recommend it ! P.S the whole time i was always tipping the delivery guy still good because I felt bad that they had to come to the 3rd floor ! Jerks! read more

I don't understand how this place got so many bad reviews. I order from here literally all the time and haven't had any issues as of lately. The one time they messed up our order, I called the store and they delivered another order within 20 to 30 minutes. Their drivers are also super friendly. Perhaps the truth has been stretched on some of these reviews but I hope that it doesn't affect their business! read more

I'm ordering from Cos Cob, CT Domino's again, even though ~4 weeks ago they totally blew up my order. 1.5 hours for a delivery that the website said was out for delivery. When I called to find out what the heck was going on, I was told that Domino's online order estimator didn't mean poop (what do you think of that national Domino's?). In my online review at that time, I requested a phone call, gave my phone number, and never got one. When I called them, a women told me "we do the best we can, get over it. Then they HUNG UP ON ME, I was being nice and was looking for an explanation. GEEZ! I'll let you know how it goes with my pick-up tonight, as I don't have 1.5 hours to wait! read more

I'd give them more stars but I'm highly disappointed. First let me say the pizza itself is good but the size was so disappointing. I was expecting a large not a small. I ordered a Brooklyn style pizza because of the fact my mother doesn't like a thick crust. If it had been mentioned to me that due to the style I would not be receiving an actual large and just only 6 slices then I would have just said screw to the style and order a regular large pizza. How the hell am I suppose to feed a family of four with just six slices, the medium has more slices than that and probably bigger than what I received. When I called to question it I am asked if I want to order another one...... NO!! I would have liked to received a large cheese pizza that I had paid for, not this excuse for a large. It wasn't big enough to feed 3 adults and 7 year old. Next time don't mislead a customer. Let them be aware so they actually pay for what they are asking for. read more

This might be the worst pizza and experience ever. Take your money and go to a real restaurant; they wouldn't honor the corporate coupons, didn't give us some of our order and the pizza was awful: super spicy sauce, slimy cheese and chewy tough dough, all of it resulting in a stomach ache. $60 to feed 5 people a couple of slices each, that's it. They can't go out of business fast enough, if you ask me. read more

Wondering if this location changed hands recently. Service used to be spot on, delivery quick. A few weeks ago delivery took over an hour and the cinnamon twists tasted like buffalo sauce. I ended up driving to the store with them and got a look like I was crazy. They gave me a replacement so I figured ok, maybe it was a busy night. The last time I ordered and was going to pick it up. I waited until the website said it was ready and went to the store. I walked in and no one asked my name, just said I had to wait. I waited five minutes and asked if they wanted my name, again..no just wait it's cooking. How could they know what I ordered, they didn't ask. When I spoke up gain she went to the rack and pulled my order which had been sitting there the entire time.... read more

When my family and I do order out for pizza, we usually order from our local Domino's in Cos Cob, CT. They are normally pretty good about getting the order right and delivering on time and hot. On the one occasion that we decided to pick it up instead of having it delivered, we checked out the pizzas before we left the store. Unfortunately the order wasn't correct. It was already late in the night, we had hungry teenagers at home and the order wasn't too far off from what we HAD ordered that we were willing to wait for it to be redone. We politely refused the managers offer and said, "not to worry about it." We just wanted to get home, feed the kids and get them in bed. After arriving home, we got a phone call from the store manager and he offered to comp our next order because we had a profile on Domino's website and he could tell that we were loyal customers. Having 5 teenagers who love pizza probably didn't hurt. We thanked him for the offer and assured him that this wouldn't be the last time we order from Domino's. Fast forward to my daughter's birthday. We placed an order online and then contacted the manager to remind him of his offer. He adjusted the total and the pizza's were delivered. Since it was a larger order than usual, we sill had to pay for some of the pizzas. Which I fully expected to do. After the pizzas arrived and 14 teenage girls started to devour the pizza, we were surprised to see that no one wanted to have a second slice. I asked the girls what was wrong with the pizza's and their response was, "they taste burnt and like they've been through a fire in a tire factory." I then got a slice for my husband and I to try and the girls description was spot on. It was terrible and I didn't even take a second bite. We tossed the pizza's in the garbage and ordered from different restaurant. I've never had that experience from Domino's before and haven't had that experience since. I'm led to believe that when we took the store up on their offer to comp some of the pizza's because of their previous mistake, this upset/bothered the manager or possible the store employees and our pizza's were deliberately prepared badly. I'm not really sure how that burnt tire flavor can be put into every pizza that was delivered that day. I used to work at a pizza joint as a teenager myself and it still baffles me to this day. My suggestion is, to always pay for your pizza's and if they screw up your order, then you just need to live with it or don't take the order at all. Don't let them re-do it and certainly don't take them up on any offers to comp a future order. You might not like what you get. ~Kelly read more