I had an appointment at 9:30 this morning at Don Davis Nissan, and from start to finish, the service was outstanding. When I arrived early, Christopher Vasquez was assisting another customer, but as soon as he came over, it felt like we had known each other forever. His personality is truly infectious, and he made me feel comfortable and confident that my vehicle was in great hands right away. Christopher went above and beyond to make sure my car was taken care of and kept me informed throughout the entire process. But what really stood out was the extra care he showed after my service was complete. I mentioned a few marks on my driver-side door that happened weeks ago--completely unrelated to my visit--and without hesitation, he took it upon himself to remove them before I left. He didn't have to do that, but he did because he genuinely cared about me leaving happy--not just with the service, but with how my car looked. That level of attention and compassion speaks volumes. It's exactly why I choose to bypass the dealership near my home and make the drive to Arlington for all of my service needs. In my opinion, their customer service is unmatched. I've never had a bad experience here, and as long as I'm driving a Nissan, Don Davis will always be my dealership. Christopher, thank you for going the extra mile and putting a smile on my face today--you truly made my day. read more

Great car first time had a brand new car good for appointments transportation very smooth and very satisfied

Hands down one of the best car buying experiences I've had! RENAE was AMAZING!! She was so professional, kind, and easy to work with. She helped me to find a car that I was really going to be happy with. Roger in finance was equally great and made sure everything went smoothly. I felt taken care of from start to finish. He was very knowledgeable and helpful with the process! Thank you both for such a great experience! I will absolutely be recommending people to come here! And to ask for Renae!!!! Say hello to my baby Nesta the Nissan #iykyk #acotar read more

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I was a serious buyer ready to close a deal on a pre-owned 2025 Nissan Sentra. I called ahead specifically to make sure the car was physically on the lot and available. The salesperson, Adrian, explicitly lied to me over the phone, claiming it was prepped and ready for a test drive. When I arrived, Adrian didn't even have the car or know where it was. I was forced to sit around and wait for 30 to 40 minutes just for them to track it down, only for him to return and admit the car was actually trapped in service with a severe wiring harness failure. I was told Nissan corporate over in Asia hadn't even accepted the damage or approved the parts yet, meaning the car was completely broken and stuck indefinitely.Despite the car being completely undriveable, Adrian had then told me that if I buy the car today then corporate would put a speed on getting the car fixed. He tried to convince me that starting monthly payments on a broken car I couldn't take home would somehow 'force corporate to hurry up and put in a quick order.' They flatly refused to give me a loaner car, expecting me to make monthly payments on a vehicle sitting in a service bay for weeks or months with no set completion date.I left, and Adrian promised to stay in touch with updates on when the service would start or finish. Instead, four days today, I get a text back not to give an update, but to casually announce they sold the exact car I was waiting on, and immediately tried to pivot me into buying something else. read more

I recently took my 2019 Nissan Rogue to Don Davis Nissan in Arlington, TX, for what I thought would be a simple oil change and tire rotation. Was I wrong. They've apparently shifted to these "maintenance packages" only, and gone are the days of a la carte services. I was pushed into their Basic 30,000 Mile Interval Service Package for a whopping $499.95, even though my car is at around 59,000 miles and I've been handling a lot of this stuff myself. It felt like I had no choice if I wanted anything done at all. Let's break down why this was such a rip-off. The package includes things like replacing the key fob battery at $12.00 - seriously? I can buy a pack of two Duracell CR2032 batteries online or at any store for under $5 and swap them myself in seconds. Then there's the cabin air filter at $47.45; aftermarket options are available for $15-25, and even OEM parts online go for around $20-30. The engine air filter was $29.95, which is still marked up compared to $20-ish elsewhere. I already changed both filters and the fob batteries recently, so why am I paying for duplicates? The brake fluid flush was another unnecessary add-on in this bundle. I had my brake pads replaced back in 2024, which included a flush then - no need to do it again so soon, but it's baked into the package. And what even is this "Vehicle Protection Service" tacked on? From what I can tell, it's some vague multi-point inspection or extended protection plan (like Nissan's Security+Plus), but it feels more like protection money to the mob - pay up or your car doesn't get serviced. Their brochure lists it, but it's not clear what real value it adds beyond basic checks I could do myself. Yes, I know that I could have went to a oil change business. Pain Points: - Key fob battery: $12 (I can buy two Duracells for $5 and replace myself). - Cabin air filter: $47.45 (available online/OEM for $20-30). - Engine air filter: $29.95 (marked up from $20 elsewhere). read more

Don Davis Nissan - Maintenance Packages - Auto Repair Near Me - Arlington, Texas

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Extremely dishonest people or company. Went in there on a program of will pay off your trade no matter what you owe upside down yada yada yada. We go in there we give the salesman the car keys to A value the praise they shop our credit didn't even appraise the car so how can you send out the car loan to banks to jump on a deal if you didn't even appraise the car to get more accurate pricing on the loan structure. Another dealership that will only lie and get you to come in just to run your credit and then in the end ask you if you have cosigners of course they can get you approved if you have a cosigner but when your cosigner and yet people are who you are and you go in there that's what it is. read more

Mahogany & Nick were fantastic! Such a good vibe and made our car buying experience actually fun! I've always preferred don davis over the others out there everybody is always so insightful, helpful, and just an overall good time! read more

I had gone to get my oil changed and the service advisor Chris young told me to wait in the waiting area, he came and told me my wipers needed replacing, that they were torn . I told him that I had already replaced them. Also the air filter needed replacing. When I left the dealership something did not sound right. I called and spoke with Chris young and explain that the car did not sound right I had an appointment to have chemo treatment so I told him that when I had the time I would bring it back. I brought the car back and he told me that it was like that before.long story short he got the service mgr involved so they left for a few minute I told me that the tech that work on my car was new . He told me that he would get a new part to fix the problem that they did not have one , and it would take a couple of weeks for parts to come in . On 8-20-26 I called Peet's dept and did not mention nothing about my situation and spoke with Pedro and ask if they had this part in stock he said yes so if they have it in stock why would Chris young it use what they have in stock and seems like he is avoiding me because I called and ask for him and they told me he was with a customer, ok then I ask what time he was leaving they said at 7pm I called at 5 and they said ge was gone for the day. Worse service advisor I had ever met. read more

I went to see a nissan frontier truck advertised on their website and it was a TOTAL waste of time. It was like a bait and switch game. I had called the salesperson to have the truck pulled up front for me to see and drive it. It was not there when I got there. I then was told it was at another location (a clay cooley one) and I was stupid enough to go to see it. It didn't look anything like the stock photo used to promote their beat up, unclean, motor knocking truck. Needless to say I was not happy. It is this type of buffoonery that gives used car salespeople such a bad name. Beware of unsavory dealerships that use stock photos to draw you into their web! read more

Shout out to Swavey for her patience and putting together a great deal for me on my new Rogue!

I was able to make an appointment and get my car service completed in the time provided. I was welcomed in ample time and handed over to my advisor read more

They always take me on time and Sammy N. is very knowledgeable and helpful. Fixed my issues quickly and made my Murano drive smoothly again!

Everything here has always been exceptional!! Especially the Service. My Service advisor is the best that I've ever had with any of my vehicles for over 20 plus years. read more

Sammy was amazing. Prior to arriving to the dealership, I spoke with him on the phone and he was very professional (perfect tone) and polite. Once I arrived on site, one of his colleagues let him know I was there, and I was serviced within a very reasonable amount of time considering it was busy. Sammy was honest and let me know the wait time and once my vehicle was ready, it was clean and tire changed. I would highly recommend Sammy's services at the Don Davis location off I-20 in Arlington, TX. Thank you again Sammy and I look forward to my next visit and receiving your top tier customer service. read more

So far I have no complaints. I bought my car in California at a different Nissan dealership which was problematic, but this dealership has been doing a good job servicing my vehicle. I work with my rep to see what future items I need repaired so I can plan ahead which is nice. read more

Delwyn was such a big help in me purchasing my car! Made the process easier and made me feel like family! read more

Don Davis Nissan - Auto Repair Near Me - Arlington, Texas

Josiah was exceptional and made sure I knew all things needed to keep my car in great shape.

Poor service and customer service from Service technician Chris Vasquez. He was not responsive, He was not professional. read more

Awesome service ! The staff is very friendly and I really love to have a fresh coffee and donuts while I'm waiting for my vehicle. Thank you! read more

Very disappointing experience at Don Davis Nissan. The vehicle was advertised online for one price, but when I arrived at the dealership I was told I had to pay a much higher amount. That felt very misleading. There were also issues with the paperwork. Terms that were discussed regarding my trade-in were not clearly reflected in the contract, which is concerning when you're making a major financial decision. The biggest problem happened in the finance office, where aftermarket products were added to my contract that I did not agree to purchase. Discovering additional charges that were never properly authorized is unacceptable. I strongly recommend that anyone considering buying from here, don't!!!! Look elsewhere. I went to return the vehicle and no one wanted to come talk to me or work anything out with me, basically asked for their keys and sent me on my way. Unfortunately, this was not a transparent or positive experience. read more

My service advisor did an excellent job in providing diagnosis on my car and was able to provide me with detailed advice on my service and repairs. I've been a long time customer at Don Davis and see no reason to change. read more

Thank you Don Davis Nissan for the exceptional customer service provided to me! I certainly have told all my friends and family about Don Davis Nissan about the amazing opportunity. I had here with you, Renae thank you so much for selling my vehicle. I am very pleased with it. It rides like a dream Sam in the finance department thank you so much management OC, JD, I can't remember all of your names thank you so much! You're all wonderful! What an extraordinary crew! read more

Eduardo made our experience quick and easy! He was kind, professional, and informed. I'm glad we came to Don Davis to work with him!

Purchased a preowned Hyundai Palisade Oct 2025. I will say it is a very nice car. After some fairly lengthy negotiations we came to terms on price and payment. When it came time to sign paperwork the terms had changed and they tried to slide some mandatory "crap" in that I didn't want. After a few less than wonderful conversations I went ahead with the purchase. One of the things that was included was 1 year of the "Don Davis Guarantee" which covers lost keys, scratches, among a few other items I believe. Well when it came time to take advantage of this program I cannot get anyone to call me back to get a claim going. I'm in week 3 of trying and I'm tired of trying so I turn into a keyboard warrior in hopes that I may save at least 1 more person the drama of lack of customer service from this place. do yourself a favor and purchase somewhere else. read more

I always bring my vehicle to Don davis never any problem i have purchased all my vehicles at don davis and they really treat the customers as priorities and i always feel special when my vehicle is being serviced here. read more

Excellent Customer Service. Fast and Friendly. Rodney was great I actually got the car I wanted!!!! Don't believe the stories the buy here pay here dealers tell you about Don Davis / Clay Cooley Auto. Just check them out for yourself. You won't be disappointed!!! read more

Don Davis Nissan - And there's the proof in My Garage - Auto Repair Near Me - Arlington, Texas

A Huge Thank You to Brendan Garner at Don Davis Nissan -- Kindness Still Exists! On October 2nd, after leaving a medical appointment and grabbing dinner for my family, I noticed my tires needed air. I called Don Davis Nissan, and a kind young lady let me know the service department closed at 7:00 PM. It was already 6:50 PM, and I was on I-20 and Collins, just minutes away. I told her I only needed my tire pressure checked and she said, "If you can make it before 7, we'll help you." I appreciated that -- and made it with a minute to spare! When I arrived, there were three young men in the service office. Only one of them -- Brendan Garner -- stood up to assist me. I explained what I needed, and though it was almost closing time, Brendan jumped right into problem-solving mode. There was another vehicle blocking the bay, and Brendan offered two quick solutions: 1 He would move the car and have someone else air up my tires, or 2 They could move the car, and he'd do the rest himself. Unfortunately, neither of his coworkers offered to help. Even when another employee passed through and Brendan politely asked for his assistance, the young man refused -- saying loudly that he was "about to clock out." Instead of getting frustrated, Brendan stayed calm, professional, and kind. He humbly asked again for help just to move the car, and eventually, the employee did so reluctantly. Then Brendan -- with a big smile, and the attitude of someone who truly cares -- waved me forward and personally took care of my vehicle. He checked every tire carefully, asked thoughtful questions, and even chatted with me about Nissan's latest upgrades (almost convincing me to look at a new Pathfinder!). In a world where great customer service is rare, Brendan Garner reminded me what genuine kindness and professionalism look like. He went above and beyond, not because he had to -- but because that's who he is. Thank you, Brendan, for ending my day on such a positive note. Don Davis Nissan is lucky to have you on their team -- and I hope this message reaches your manager and beyond. #CustomerServiceExcellence #KindnessMatters #ThankYou #DonDavisNissan #BrendanGarner #AboveAndBeyond read more

Don Davis keeps my vehicle in top shape. The customer service is excellent. Thanks JD my service advisor.

Top customer service and communication from Cassandra, in-service and Keith in car sales.

Everything!! Always a wonderful experience and the wait is never long and they always let you how long it will take

Customer service in making sure things are done right and making it right for the customer.

Front start to finish my experience with everyone at Don Davis was wonderful. Aidan the service manager greeted me politely and got my needs addressed. My salesperson Renee' went above and beyond to assist me. She listened and found me the car of my dreams for an excellent deal. The finance guy was amazing and fast . My whole experience was perfect. The didn't make me wait and assisted me immediately! read more

DO NOT TRUST THIS DEALERSSHIP!! They will say absolutely ANYTHING to get you in the door. Rodney seems to be the only one who is reliable and TRUTHFUL in any information. Don't waste your time, do not do an app, and please spread the word as I will be doing with others who I know in the market for a vehicle. They even lied and said the person I'd been texting was A.I. Why use artificial technology for a professional establishment if it's going to mispell words, use slang, and have typos. LIES. There are other dealerships in the area who are better at customer service, honesty, and more upfront with what they offer and how they can assist you. Worst experience from a dealership. STEER CLEAR! read more

Purchased a new car from them August 2025. By September 2025 tires were showing premature wear. Don Davis stated the 3 tire specialists who inspected tires did not know what they were talking about. February 2026 car is needing 4 new tires. Manufacturer states these are defective tires. Don Davis will not help on this & state that tire tread is 6 when all tire specialists state in writing that the tread is a 4. Theyn also pulled the bait & switch when we went in with a picture of the car ww ere interested in. Price jumped $20,000.00. Also took them 2 months to pay off my trade which created problems of me having to make additional payments. read more

I've been coming to this dealership since 2016 and always have had great service bought my 2016 from you all didn't get my 2017 from you but this is my service center the service agents are very polite read more

Ryan Coscia was my service advisor for the day. Went in for routine maintenance. Very attentive and swift with any vehicle updates. The entire team was welcoming and attentive to assist with my needs. Highly recommend if you want great service with a great team. Ryan will definitely be my preferred advisor moving forward! Thank you! read more

Customer service in the Service Department is outstanding! The advisors are always informative and thorough; lounge waiting area is always clean and has plenty of seating with the convenience of chargers too. I have tried others dealerships that are closer to my home, but the customer service keeps me coming back. read more

This place always goes above and beyond! I Always have a wonderful experience here! Their customer service is really amazing.

Super fast service and Josiah was so helpful and amazing. he made sure my car was taken care of and even gave me a little extra time to pick up my car. read more

Excellent service! Took my car in after a collision, had the best experience! I was updated every step of the way! Excellent experience.