TL;DR - Warm, comfortable, fast, efficient service from start to finish from ALL staff! Easy text…read morecommunication. I recommend this office for basic/routine dentistry, but (in my case) would have gone to someone else with wisdom tooth extraction experience. They can provide a helpful breakdown of estimated costs and coverage. I really hate going to the dentist, but this office made every effort to offer the best, most comfortable experience and service from start to finish. I had a tooth ache from a wisdom tooth that was desperate to come out. So I found this office through my insurance portal, filled out the online form on the practice website to request an appointment, and was quickly contacted shortly after their office opened the next day. All communications happened via text which was easy and efficient. They were able to get me in for an appointment two days later which I feel is pretty fast, considering availability is hard to come by, especially at the end of the year. When I arrived, I was greeted and helped immediately. The ambiance is nice, simple, and comfortable. They text you a link to fill out your new patient info to lessen the paperwork you have to do in person. I still had some consent forms and more detailed health history to fill out when I arrived. Then I was immediately taken back for images and x-rays. Everything happened very fast. The assistant helping with this was kind and gentle. Then, Dr. Seo did his examination. He was absolutely wonderful - very warm, patient, kind, and resourceful. He answered all questions enthusiastically, walked me through my scans and photos, and offered helpful advice. I have been cheated into paying for unnecessary procedures by previous dentists, so I REALLY appreciated how Dr. Seo reassured me that he only recommends "needed" procedures - emphasis on "need". Super comforting. The only downside is that he is not a specialist, so he couldn't advise on (or conduct) wisdom teeth extraction and had to refer me elsewhere. So if you're coming in for that, then depending on your insurance, I recommend seeing another general dentist or oral surgeon who can do the consult and then the teeth extractions instead of jumping from dentist to dentist. Dr. Seo referred me to Dr. Young who is in a separate but co-owned practice upstairs (review to come). After that, the dental hygienist, Justin, cleaned my teeth. He (and Dr. Seo) also recommended a deeper cleaning which my insurance would not have covered, but overall, I didn't feel pressured to do anything (a common issue in private practices). Overall, Justin was wonderful as well! Again, very kind, patient, knowledgeable, and gentle. I could tell he was doing a thorough job with the cleaning, checking in with me now and then. He gave me some freebies (floss, toothbrush, toothpaste). He also provided helpful advice that was consistent with what Dr. Seo mentioned. The front desk staff member showed me my estimated costs. Billing is always a frustrating process, especially with unexpected expenses, but they break it down for you in an organized way. Feel free to ask about estimates ahead of time if you are worried about coverage. Overall, the staff here are great and I highly recommend coming here for all of your general, more routine dental needs!

THIS PLACE IS NOT WORRIED ABOUT HELPING YOU. THEY'RE ONLY WORRIED ABOUT MONEY. BEWARE THIS IS NOT…read moreTHE SAME COMPANY AS IT USED TO BE. IT IS ONLY WORRIED ABOUT MONEY NOT THE CLIENTS I've been going here for over 20 years. They've always taken care of me. My other half cannot find his dental insurance. We could not find it. The lady behind the desk, whispered to the doctor why I was sitting there listening they don't have insurance stop. Then they told us that without the payment right NOW $400 we could not get the PRESCRIPTION HE NEEDED WITHOUT PAYMENT FIRST. I let them know if there's a problem I would pay everything on Friday. They could take my credit card and charge it on Friday my American Express platinum they said no they need the payment now they wouldn't do any more procedures until they got. The insurance and payment what happened to worrying about the client first ONLY WORRIED ABOUT MONEY HERE. I UNDERSTAND IT'S IMPORTANT TO PAY THE BILLS BUT ALL THEY HAD TO WAIT IS TWO DAYS. WOW GREEDY GREEDY, GREEDY GREEDY.! I will post this on every social media I own. I've already reached out to every family member that goes here. They are shocked on how the company is treating my other half. They are going to be reaching out with Yelp and social media themselves asking the same question what happened here why are you so greedy?

The best dentist I've ever gone to in my life and sadly he retired and in the last years, my teeth…read morehave gone to hell. Dr Madill did all of his own cleaning, had nitrous gas for phobic patients & referred me to Darren Machule a superb endodontist at Union Square Endodontics. All of the endodontists there are wonderful. If you need a root canal, that's the place to go. How I wish that Thomas Madill was still working. He was one of a kind. He even came downtown to see me for an emergency appointment at 7am on a Saturday. I've never had a dentist or doctor who was so dedicated. Enjoy your retirement Dr Madill. I'm in so much pain right now & so wish you were still working but you deserve to travel and enjoy your beautiful family. I know you had another root canal specialist who may have been less expensive but I don't remember the name of the service. I didn't think to get all of my records from you but I guess it's too late now. Thank you for your many years of gentle teeth cleaning and all of your hard work. I'm now in Pacific Heights Transitional Care on Post after 3 emergency surgeries a year ago December. Best of luck in the future .

Very impressed with all aspects of my visit! Parking was tough so I called to let them know I was…read morerunning a few minutes behind and Lisa at the front desk was very understanding and helped me located a parking garage near by. Dr. Madill was just as friendly and provided a nice and quick check up with x-rays, all on his own! He does the cleaning, x-rays and also explains what he is doing next, as well as helpful tips, all while staying gregarious and professional. Thank you both!

I chose not to work with this office after my first visit due to the poor communication and greedy…read morequotations they provided. They told me I have to do a bunch of unnecessary procedures that my previous dentists never had. I also consulted with another dentist after and they confirmed these procedures were excessive and not necessary. After a series of conversations, the quotation proposal was changed dramatically to 50% of the original, which made me question the honesty of their price. I tried to continue to work with them by requesting a basic service. But they refused to provide any. Instead, they claimed due to their clinic standard, they only had a more advanced service which will take more money out of my pocket after my insurance coverage. In the end, they pushed me away to see another dentist, which made me feel very disappointed and frustrated. It's the opposite experience than I expected when I saw such a high score on Yelp and Zocdoc. I'd like to warn potential patients, please compare the prices with other institutions before you say yes, you probably only need to pay half of it.

I've been a patient for 20 yrs. Dr Hall does great work and I've never had any problems during a…read moreprocedure or after having work done. And I've had some work done: root canal, crowns, fillings...Very happy with my teeth because of Dr Hall! I also look forward to my appts because I get to see Dr Hall, Charlotte, Joy, Lucy, and now Dr J. They're all so nice, friendly and personable, I feel like I'm part of the "Dr Hall family"!

Do not trust old reviews-- the previous dental practice was fantastic. Unfortunately, the practice…read morehas been acquired by a virtual dentistry business. My review addresses the new business, not the old practice. TL,DR: Fantastic staff but business structure (remote, virtual dentistry) harms care. Full review: The staff is very kind and friendly. This review is not negative because of them-- rather, it is negative because of the structure of the business, which is built upon virtual dental care. First, the dentist is not on site unless you have a specific pre-planned, complex operation. So, your normal visit will kick off with a hygienist taking pictures of the surfaces of your gums and teeth (pictures, not x-rays) and forwarding them to your dentist. The dentist will then remotely judge your oral health based on the pictures and then video chat with you on your phone about your results. Following this, the hygienist will perform the cleaning. This is concerning to me for two reasons: (1) the level at which the dentist can evaluate your oral health is capped by the quality and quantity of photos your hygienist happens to take. This is extremely concerning to me, since your dentist's perception of your oral health is controlled by someone who is not a doctor. (2) since the dentist is not in-office and you are video chatting them, this makes the interaction feel very rushed and superficial. If you think of a question after the short video chat is over, it absolutely feels like you lost your chance, and you end up referring to your hygienist with your questions or, even worse, not asking at all. You can also imagine the difficulty of trying to discuss certain angles of your teeth or mouth and not having a dentist there to actually evaluate on the spot. I will add that in my personal experience, the remote dentist hand-waved my teeth as good enough and closed the video chat in five minutes, whereas the hygienist took the time to sit down and walk me through a detailed analysis of my teeth. I really appreciated that, and I am disappointed that she had to essentially do what the dentist should have been doing. To be extra clear, I do not blame the staff, they were fantastic. Instead, I blame the business owners for choosing to take this route. Unfortunately, I will be taking my oral care elsewhere.

I've been seeing Dr. Jorna for about six years now, since I moved to the city. He is always very…read morekind and courteous. When I got married, my husband started seeing him, too. Soon enough, our (currently 8 m/o) son will join the ranks as a patient. From my very first visit, Dr. Jorna recommended I replace a 20+ year bond (the result of a bicycle accident as a child) on my front tooth that was misshapen and discolored. At the time, it didn't bother me much. But after a few years, and demonstrations by Dr. Jorna of what it would look like when replaced, I started to change my mind. Finally, this year, I decided to get it done. After getting a negative covid test at Dr. Jorna's request, (this was to ensure the safety of staff and other patients since he would be using aerosol equipment to fix my tooth), Dr. Jorna replaced my bond in about 30 minutes and it is BEAUTIFUL. I am so happy with it! Dr. Jorna is a great dentist, probably the best I've ever been to!

I initially saw Dr. Karsant for a consultation to have a tooth extracted. Both Dr. Karsant and his…read morestaff were extremely friendly and professional. Dr. Karsant did a great job of explaining the procedure and proceeded to extracted the tooth quickly and precisely. Subsequently, the extraction healed up quick and cleanly. I will definitely be using Dr. Karsant as my regular dentist and I would highly recommend him to anyone looking for an excellent dentist in the SF/Peninsula Area.

After a nasty bike fall, Dr. Karsant and his team had restored my fractured teeth. I cannot say…read moreenough great things about Dr. Karsant and their incredible team (shoutout to Mary, JoAnn, and Jocelyn)! Whether it's a routine cleaning or a more complex dental procedure, I always feel like I'm in the best hands possible. I highly recommend them to anyone looking for a dentist!

Dr. Ellen Hung was outstanding. I was seen immediately with no waiting time. She explained…read moreeverything she was doing throughout the treatment which made me feel very comfortable and informed. She also sent me a very detailed report by email with her recommendations and the next steps for my treatment, which was incredibly helpful. The best dentist I've ever been to. I highly recommend her 100%!

Dr. Hung is so friendly, kind and professional! I love her wholistic approach and that the office…read moreprovides helpful and thoughtful service, without suggesting unnecessary treatments like so many places these days. Highly recommend them!

Technically accepting new patients" is doing a lot of heavy lifting here…read more Called to schedule an initial consultation and was told the first available appointment was 4 weeks out -- fine, totally reasonable. But when I asked about scheduling a cleaning at the same time, I was told the wait for a teeth cleaning is a **minimum of 7 months**. Seven months. For a cleaning. When I pointed out that their website lists them as accepting new patients -- which is misleading if you can't actually get basic preventive care for the better part of a year -- I mentioned I'd be contacting Delta Dental to flag the discrepancy. I also asked to speak with the doctor directly. Dr. Kafayi got on the line and explained that it's a long-established practice with a significant backlog. Fair enough -- but here's the thing: if you have a 7-month backlog on cleanings, you are not meaningfully accepting new patients. You're just putting them on an indefinite waitlist. What really sealed the one-star review was how the call ended: mid-conversation, he wrapped up with a cheerful "have a great day" and hung up. No resolution, no apology, just... click. Update your website to accurately reflect your availability. Patients deserve to know what they're actually signing up for before they call.

I was struggling to find a good dentist in the East Bay and ended up finding Dr. Kafayi in SF. I'm…read morewilling to make a special trek into the city for my teeth, and after my first visit, it was definitely worth it. The office is super clean, everything is sanitized, and the entire team is incredibly kind. As a plus, the office is on a pretty high floor in the building, so you can get some incredible views of the city in the waiting area or even in the dentist's seat. Dr. Kafayi checked each of my teeth individually and even took the time to do my teeth cleaning himself. For parking, I would recommend the Sutter Stockton garage -- it's cheap, big, and really close to the dentist. If you don't live in SF and are interested in coming here, you can always use appointments as an excuse to have fun in the city like I am!

The office is only opened Tues-Thrs. I went in for 2 very small composites. They, without my…read morepermission, took a full mouth scan so they can upsell me for Invisalign. They charged me per composite $595. Total bill $1400.00 Worst, the dentist didn't adjust my bite. I had to waste more time trying to get my bite readjusted, you know the blue paper and tap tap tap? This place is a scam. Ok to get your teeth cleaned or go for over priced basic dentistry.

I had a full cosmetic dental reconstruction with Dr Joseph. Him and i took a long process just…read morebecause he is a perfectionist and wants everything to be in excellent condition. We were both patient until we got the outcome that we want. During the entire process, he made sure that i am happy with the result. He did an excellent job. I can't thank him enough for helping me bring back my confidence by fixing my smile. More power to you Doc