I am so grateful that I found this practice! I recently saw Dr. Marcia Baynham and she was…read morefantastic. She has such a nice bedside manner and makes you feel at ease immediately. She made a minor foot procedure quick and painless. I left with care instructions and reassurance that they would be there for follow up should I need them. No one enjoys medical procedures, but they make it as pleasant as it can be. Highly recommend.

By far one of the most compassionate medical professionals I've ever met…read more They have been caring for my parents foot needs for some time and are very caring and understanding of their dementia related issue and are always so kind.

I highly recommend this doctor! He has addressed all my medical concerns and I'm very pleased with…read morethe results!m

6/15/22 - Appointment at Kaplansky Foot & Ankle on Olentangy. Nurse was great, receptionist kind,…read moreand Dr. Kaplansky was excellent. Paid co-pay during time of visit in FULL. 6/28/22 - Called in and paid in FULL for custom orthotics. Informed 3-4-week lead time and staff confirmed I would be contacted when orthotics arrived at the office. 7/12/22 - Received statement in mail that $40 co-pay was due. Emailed my paid in fill receipt as proof it had been paid. 8/2/22 - I called the office to confirm if my orthotics had arrived and the receptionist said the office had not received and would call me in a couple weeks. 8/17/22 - 8 WEEKS since placing order on custom orthotics. Called second time to see if custom orthotics had arrived. I was moving 3 hours north of Columbus on 8/26 and I was concerned I would be moved prior to the orthotics arriving. I was told by the receptionist that they had not been ordered. I asked for a refund, then Dr. Kaplansky spoke to me. He apologized and said he could offer a refund or place the order. He told me it would be a 2-week lead time. He said that he could have them shipped to my new address then I could trim them myself. Since I spent $475 out of pocket and didn't want to mess them up trying to trim the orthotics myself, I asked for an appointment with him on 9/9. 8/31/22 - Receptionist called and left a voicemail informing they had received my orthotics. 9/6/22 - I called and asked if it would be possible for me to pick up my orthotics earlier than Friday, 9/9. The receptionist said she could get me in at 11 a.m. on 9/7 and that they could check the fitting quickly with me. 9/7/22 - I drove 3 hours to Columbus and arrived at my appointment at 11 A.M. sharp. The receptionist greeted me. At 11:15, I had to return to my car for a Teams meeting since the basement office does not have reception. Since the receptionist was on the phone when I had to leave, I called the office and spoke with her when I got to the parking lot and told the receptionist that I had to come back to my car for a Teams Meeting. I reminded her that she told me the day prior that I would be in quickly, but that did not happen. She apologized and said she understood and that I could come back anytime today (Wednesday, 9/7) and that they would get me in quickly. She was very sincere and understanding. Before noon I receive a call from someone filling in at the Olentangy location. She informs me that they are too busy today, that she only fits the orthotics on Thursdays and that I would need to come back tomorrow. I told her that I needed to pick up the orthotics today as I live 3 hours away and drove to Columbus for this appointment today. Unlike the kind receptionist, this woman was rude, insincere, and told me that staff would be taking lunch at noon and meeting with a rep, and that I would have to arrive prior to noon to pick up the orthotics- not for her to check and make sure they fit. I told her that I would appreciate it if she would make an exception considering I drove 3 hours to Columbus for this appointment. I arrive at 11:50 and the waiting room is completely full. Her telling me on the phone that staff was going to take lunch at noon with a full waiting room, is insane. 1) From my perspective today, the receptionist who kept her cool the entire time seems very overwhelmed. She was the only one answering the phones and checking patients in/out. Why is there no one else helping her out? If I were in her position, I would have walked out. With a personality and patience like hers, she would have no problem finding a great job. 2) Completely chaotic and disorganized. From paying a copay, then being sent a statement that I still owe a copay, to telling me the orthotics were on order, then finding out weeks later the order was never placed, then completely botching the entire process, I regret not taking the refund. 3) Dr. Kaplansky seems like a nice doctor, and I hate for his staff to ruin the reputation of his business. 4) The custom orthotics I picked up today will need trimmed. I refuse to go back to Kaplansky Foot and Ankle and plan to find a podiatrist near my new home to trim the orthotics for me. 5) Patients first. I've worked at Wexner OSUMC and Nationwide Children's. I own a business and work with several reps. I know how this process should work.

Dr. Santos did not seem to care a smidge about the pain I was in or my situation with disability. I…read moreasked to have my paperwork filled out before I left. A common thing to do. ( I haven't had any income for almost 5 months due to improper handling of my paperwork). He said he wouldn't be able to get to it for at least a week. I made it clear that I'd already had X-rays and an MRI on my feet. And I understand that there are certain policies and regulations to follow but he would not operate on my badly deformed feet for at least two months. I've been in chronic pain for month s now. I asked for some pain medicine to at least help but he refused that as well. I have obvious severe problems with my feet. I can't walk well. I can't work. I've gained 50 lbs from being confined to a chair most of the time. I felt like he checked out of his oath to help those in need a while ago. I was not a real person. Not a human being with severe pain. I didn't have a life I'm desperate to get back to. The desire to work. The desire to not be in pain. The desire to lose the incredible amount of weight that I've put on. It just seems like he simply could not be bothered. It was actually very hurtful to see a Dr that nonchalant and ambivalent about a patient. I thought that kind of indifference was only seen in the movies. Save yourself some $$$ but more importantly the time and care you need for your health issues. DO NOT go to Gentle Foot and Ankle.

Billing sucks- Due to the card on file they just took $500.00 out of my account. The orthotics are…read morenot comfortable . I was given some temporary wrap was told free then was charged. I will not be returning. However, Darenda was willing to give me $250 back 2 weeks later but damage was done.

Review for Lab Work/Laboratory Services. I don't think Monday morning's are the best time to run in…read morefor lab work. Parking was a challenge but was happy to find a space open up a little closer, it's hit or miss, and sometimes you have to walk up from the end of the lot. This visit was good aside from the wait time. Check-in and registration were some but had an existing order which sped things up. Wait time was about 43 mins but service was friendly and once I was back there it took no time. Quality if care was good. I like the convenience of this location but this location can be busy at times.

Another OSU satellite building. I went there to visit the neurology department to have a nerve…read moreconductivity test performed. The medical facility has a large parking lot which is free but that lot...it is nothing short of horrendous. The lanes between parking are so very narrow and the lanes are also NOT one way which at times is problematic. Not nearly enough handicap spots however, the number falls within the legal reserved amount. The entrance doors are automatic. Thats a huge plus. There is a nice welcome desk and appointment check in space with ample seating. I had been to this location before renovation and post renovation it is much cleaner looking which made me feel more comfortable. Hall directional signs have improved too. I didnt get lost and needed no assistance finding neurology. Check in went smooth, the attendant was very polite and friendly. Waiting room was comfortable and clean. Took less than five minutes to get my room. Bonus! Was seen by tech immediately. The conductivity test was run by tech and then when it got more complex by doctor. Both medical staff members were excellent and explained everything very well. Highly recommend the caregivers and the neurology depaetment... the location, well...Meh. Try to get one of the newer buildings. I felt my car would get backed into or dinged while I I was inside as the parking is too tight. (But car was fine.)