Don't mind the wait! Once i was into the bay, i was treated with a full walk through about what…read morewas going on. Matt and Tim were extremely friendly and it was a great experience.

I went to this Valvoline location for a previous oil change because I'd been recommended the…read moreCarbondale location, so figured it couldn't be too bad either. Long story short, I was wrong. Yesterday, time came around for me to get another oil change, to which I found out that the Marion Valvoline completely stripped the bolts for the oil trap in my car, and I had to go get my car serviced to fix the issue! Small issue thankfully, but it's the way that they chose not to tell me that they created an issue, and it's too late to get any kind of compensation!

Stopped in for an oil change today. pulled right into the bay. guys were all super nice and cool. 4…read moreof them got to work right away on my truck. checked the lights, fluids, filters, tire pressure while they were doing the oil change. while i was there about 5 more cars pulled in behind me waiting for oil changes, all the guys working were super pumped about it, saying they had so business today and were genuinely excited and glad to do it, ya dont see that very often. super quick, super friendly. will absolutely go back. mason was the one i talked to most and paid with, super great worker!

From the owner: Stay in your car for a fast drive-thru oil change, featuring quality Valvoline products you can…read moretrust!

We have been customers here for a few years now, and have never had any issues. However, our most…read morerecent experience has made it where we will NEVER do business with Best One ever again for any reason. We noticed the brake light coming on, then going off, back and forth for a couple days. We needed an oil change anyway, so we took the car in. They came back with a nearly $500 estimate to replace some parts they said were bad. They made it sound like it was an emergency situation and we could suddenly have our brakes go out at any time. My Dad and grandfather have worked on our family's vehicles our whole lives, so I called my Dad to see if he could do the work for us if we bought the parts. He agreed, so we bought the parts Best One said needed replacing, and took it to my Dad. After looking at the car, he said there was nothing wrong with it and even got my grandfather to look at it to be sure. The only thing they noticed was that whoever did the oil change put nearly a quart too much oil in it. So, we took it back to Best One, told them what we had found, and asked that they drain out the excess oil they put into it. Once they heard this, the fake smiles and customer service were completely gone. They had no explanation for either incident and didn't even offer any kind of apology. We got a call a few hours later (after wondering 'how long does it really take to drain some oil'?!) from one of the mechanics stating that the car now would not start, they couldn't get it to even hold a charge, and asking if we wanted to buy a new battery and have them put it in. At this point, the nicest thing we could say was "No." We had just had the battery tested a month before, and knew that it was still good. Our car is kept in a garage, so we knew the cold weather wasn't the culprit, either. We are so disappointed in the way this situation was handled, that we have vowed to never go back to ANY Best One service center, and have warned our friends and family against trusting them with their vehicles as well.

Been taking mine and my wife's cars here now for a couple years, always friendly service and I feel…read moreI get honest quotes. Never being pushed into purchasing anything I didn't need like I feel has happened at other places. I recommend taking your vehicle here for all your service needs. 1 star review seems fishy to me.

Nice and simple service. There was a 15 minute wait and the oil change itself took about 15…read moreminutes. The staff was great. No complaints.

The workers at Valvoline are top notch! This is my go-to for my quick oil changes or simple car…read morequestions and fixes. I can count on them being honest and efficient. If they can't get it done, they let me know and may even recommend a local shop or two that can. Excellent bunch of workers! Tell them Kindra Speech sent ya.

Very overpriced. Had to have 85 letters so will say again very overpriced. Several other…read moreplaces in Southern Illinois to get an oil change.

This oil change place. I tried once when they first opened I didn't care for it much. It's a little…read moreexpensive and they have kids working there and kids to me are in their early 20s. I think the real problem I have is that it was just too expensive. They could be a little more friendly during the service as well and not try to upsell. you. I understand it's a business but not everybody wants to be upsold

Zero communication waited 6 hours to get a tire fixed they keeped saying some employees didn't show…read moreup for work

4 hour wait on an oil change and single tire change. Told they didn't have a certified mechanic as…read morehe had walked out. Another customer and I literally had our cars hoisted up in the garage for no reason at all for nearly 2 hours of the wait. Never told about the certified mechanic being gone but apparently the rest of the staff can't work here if he/she is gone. If the position is that import they need to have more certified mechanics on staff. Big waste of time. Haven't even seen the car yet. Gf came in at 3:30 and it's nearly 8 (closing time for the auto service).

Very friendly and honest folks. They won't try to sell you anything you don't need, and they're…read morealways upfront and responsive. It's hard to find a shop this trustworthy--highly recommend!

From the owner: Service you can trust at a price you can afford! Interstate Tire Pros Auto Service is locally-owned…read moreand operated and takes pride in providing southern Illinois with a connection to a nationally-known franchise. We offer certified technicians, prompt service, affordable rates, and discounts for military members, veterans, and first responders.

I've been to dozens of quick-style oil change places and this is the best. There is another…read morelocation on the Southside of Paducah, it gets a "5" also. They are always fast and there is never a wait. The price is a bit cheaper than other places, but my favorite thing is that they never try to add on a sale. They'll let me know that my wiper blades are trash, but they don't even offer to sell me a new pair. Most places want me to get a new filter, new wiper blades, lots of extra.

I visited this location for a quick oil change today. Was very quick and I guess the price was…read morealright. I have to use synthetic oil so it's a little more expensive than what I am use to. They also warned me its time for a new tire but I didn't feel pressured to buy at that time which is good. Most places try to nickel and dime you. I appreciate their fast work and for their information. I will be going back.