After trying to contact multiple different chimney service companies for the last month, we were so…read morehappy when Pinckletink returned our phone call for a request. We had reached out to three other companies, two of which we never even heard back from and one who said they wouldn't come this far out to our house (only a town or two over.) We were in desperate need of a chimney sweep and inspection. The woman who returned my call was extremely friendly and knowledgeable and got us booked with an appointment for the following week on a Monday morning! The two gentlemen who showed up to our home were very nice, professional, and knowledgeable. They went right to work and seemed to have everything taken care of in not talk much time. Although I wish the results of our chimney inspection were better (thanks previous owners of the house), the inspection was thorough and seemed reasonably priced. The young gentleman who gave me the results of our inspection was actually the owner of the company and said they would be emailing over photos of the complete inspection along with an estimate for any repairs we would need to have done before potentially installing a wood stove. If you're in the need of any chimney servicing, I highly suggest Pinckletink. Friendly, professional, and knowledgeable!

From the owner: Having your chimney swept every year is one of the best ways to prevent dangerous chimney fires. We…read morewant your heating solutions to keep you and your whole family warm and safe. When you buy a new house a chimney inspection is important to get before you start using your new fireplace or woodstove to ensure it is able to operate safely. We sweep chimneys and clean stove pipes of all kinds, inspect chimneys for damage, cracks and debris, install new liners and caps when needed, inspect wood stoves, replace fire bricks, seal around the chimney, repair your chimney/fireplace bricks when needed, and more.

Jeremiah did a wonderful and thorough job--putting in a new gasket, tightening the door and…read moreinstalling some new fire bricks. He is knowledgable as well as personable. I could not recommend him more highly!

From the owner: We look forward to helping you with your heating needs. Wood, Gas, pellet. read more

Prompt, showed up on time or early. Work was completed in a safe, comprehensive and professional…read moremanner. Jesse and his crew were very personable. There was leaking at my garage wall and cellar wall. After a contractor excavated the area, Jesse was able to reevaluate the repair process and completed patching with a special Umaco mortar. Both inside and outside the foundation walls. Jesse fixed another area where there was a gap in the foundation to the bottom sill plate. His patch was more than I expected. And yes, I will definitely hire him again!

We needed our chimney torn partially down and rebuilt due to water damage, and poor workmanship in…read morethe past. JTH Masons take pride in their work. They look out for each other's safety. They come when they say, they work all the time they are on property. They did what we wanted and they communicated what we needed. The results are art. It makes me glad to call the house mine!

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

Ryan faced down our frightening 10 year old Yorkie with determination and bravery! He went on to…read moreclean the chimney, and explain the flue system of the 20 year old, not typical stove, setting us up for success for this upcoming winter. Always a pleasure dealing with Ashley, and her administrators as well.

Took numerous calls to get them to come out to fix a wood stove with a type of damper issue. The…read moretwo techs that came out and quickly jumped to the "you need a new stove" idea. They also damaged the stove pipe and left a big scrape on the side of it. After all that, I got a bill for several hundred dollars and nothing was fixed. A painter I had working for me at the time asked if he could take a look at the stove and he was able to figure it out and fix it in about 15 minutes. It has worked ever since. Terrible communication, terrible service, high priced, and then when I called to talk to management about all this, they just gave me the run around and it went nowhere. So here is the review they earned.

Shawn truly knows his way around the stove. Arrived on time and thoroughly cleaned stove,…read moredisassembled unit cleaning all components and evacuated stove pipe. Cleaned up after and tested all components. Great service and readied pellet stove for the season.

From the moment our family walked through the door of Alternative Heat Source, Karl made us feel…read morecomfortable. He did not try to "sell" us a stove, he educated us on the differences, and made a recommendation based upon the stove we were currently using. His son, Kory, came out two days later and took a look at our current stove and chimney layout. He spent nearly an hour looking things over and patiently putting together a couple different quotes for us to ponder. Over the next few days, I emailed Kory with many questions, to which he was receptive and honest, and never tried to pressure us into making a decision. He only provided us with the necessary information to make an informed decision. Once we made our decision, Kory returned ten days later, and professionally installed our new stove. He even moved our old stove into our garage for us. He took the time to touch-up the paint on the stove pipe, and cleaned up every bit of the mess they made, even as minute as it was. I could not be happier with Alternative Heat Source, and highly recommend their sales and service.

Kory was great to deal with! We had an appointment with Irving to install the gas lines and tank…read moreand Kory rearranged his schedule to be at our home early and have the stove installed before Irving came out that day. After the stove was installed he assisted the Irving tech with the install, and stuck around until the propane was fully functioning. He tested out our stove and showed us how to work the remote and all the features of the stove. I highly recommend their work and professionalism!

Really looking forward to rating them.....excellent service. Polite, knowledgeable and thoroughly…read morepleasant technician. Highly recommended.

From the owner: If you are looking for a quick chimney sweep, or you need any chimney work we are who you want to…read morecall!