Jeremiah did a wonderful and thorough job--putting in a new gasket, tightening the door and…read moreinstalling some new fire bricks. He is knowledgable as well as personable. I could not recommend him more highly!

From the owner: We look forward to helping you with your heating needs. Wood, Gas, pellet. read more

When a previous cleaning service would not perform the work, call to Shamrock made and they…read moreresponded quickly. With the crush of the late Fall and approaching Winter we worked through some schedule changes. At each turn, update texts, calls, were professional and working to meet the commitment. The technicians professional, skilled, and kept us informed on arrival.

Don't use these people or ask for a quote way overpriced,…read moreincorrect quote after seeing two others!!!!

From the moment our family walked through the door of Alternative Heat Source, Karl made us feel…read morecomfortable. He did not try to "sell" us a stove, he educated us on the differences, and made a recommendation based upon the stove we were currently using. His son, Kory, came out two days later and took a look at our current stove and chimney layout. He spent nearly an hour looking things over and patiently putting together a couple different quotes for us to ponder. Over the next few days, I emailed Kory with many questions, to which he was receptive and honest, and never tried to pressure us into making a decision. He only provided us with the necessary information to make an informed decision. Once we made our decision, Kory returned ten days later, and professionally installed our new stove. He even moved our old stove into our garage for us. He took the time to touch-up the paint on the stove pipe, and cleaned up every bit of the mess they made, even as minute as it was. I could not be happier with Alternative Heat Source, and highly recommend their sales and service.

Kory was great to deal with! We had an appointment with Irving to install the gas lines and tank…read moreand Kory rearranged his schedule to be at our home early and have the stove installed before Irving came out that day. After the stove was installed he assisted the Irving tech with the install, and stuck around until the propane was fully functioning. He tested out our stove and showed us how to work the remote and all the features of the stove. I highly recommend their work and professionalism!

Dons did a chimney liner for me. They were reasonably priced, professional and courteous every step…read moreof the way. Nothing but good things to say about the crew that did the install. They were on time, respectful and showed great workmanship. Will absolutely use Dons again in the future and highly recommend.

Don's installed chimney liners and did some other work to my chimney. They had great communication…read morethroughout the process. Gave me an accurate estimate of what the cost would be. Hunter and the other guys were great. I would definitely recommend using them!

The Hearth Doctor had one job: install a fireplace. They failed at every turn…read more They claim they went "above and beyond." The photos show otherwise. We've owned and renovated three homes, and this was by far the worst experience we've ever had with any company. We hired Hearth Doctor to install a Renaissance 600 fireplace--a pricey, complex unit--and they botched it from start to finish. Safety ignored: They skipped a required radiation shield and told me to stuff insulation against the chimney pipe--an outright fire hazard. Only after I contacted the manufacturer did they reluctantly fix it, which meant removing a chimney already mounted two stories up. Timeline blown: A 2-day job dragged into 3.5 months, with constant delays and misinformation to my contractor. Poor workmanship: They mis-measured, forced rebuilds, denied necessary vents (later confirmed essential by the manufacturer), installed the unit with a broken door, then crudely bent the keyhole instead of replacing it. Finally, the fireplace was left visibly off-level, making finishing work nearly impossible. No accountability: Across six visits between June and September, I never received an apology. When I asked for a discount, they brushed me off, insisting they'd provided a "safe, functional, professional installation" that went "above and beyond" If this is their idea of "above and beyond," I shudder to think what "average" looks like. Bottom line: unsafe, sloppy, unprofessional. Save yourself the grief--do not hire this company.

can't say enough good things about this business. I purchased my gas fireplace from them 9 years…read moreago and have only needed service once until this week. Although they were incredibly busy, Bill took the time to call me and troubleshoot over the phone but ended up sending someone out - within 2 days!!! Problem was diagnosed and remedied in no time.

Absolutely the best customer service I've experienced in a long time. The rate I was charged for a…read moreSaturday morning emergency cleaning was very reasonable. If you're looking for a clean chimney matched with great service give them a call.

I have lived in my house for ten years. Even though I don't use my fireplace, just an oil burning…read morefurnace, I found out that it's still very smart and safe to make sure the chimney liner is clean. I always assumed that because I was getting an annual furnace tuneup and cleaning that that was enough. Turns out I was wrong! Boiler technicians aren't chimney experts and things do build up over time. I contacted Dana at Larabee Chimney Services--he had actually helped install my then-new chimney liner ten years ago along with Pickett's which is how I was referred to Dana. (I was very happy with Pickett's.) He confirmed our appointment the night before and then, per my request, called when he was on his way. He and his helper inspected my chimney and liner. Turns out it didn't need a cleaning. I had my checkbook ready and asked how much? NO CHARGE! As a homeowner I really value contractors who are honest, experienced, professional, personable and charge a fair price, and that defines Dana! We are considering getting a wood stove and will definitely pick Larabee to install the new liner if we end up getting one!

I bought a propane fireplace/stove here a couple years ago and the sale and installation were…read morepretty good. Recently I called to schedule a service appointment because the stove won't stay lit. I think it is a thermopile or thermocouple? In any case I figured I'd have these guys check it out and do a "service" on it since it hasn't been serviced since I bought it. I called and pressed 2 for service. The person who answered for the service department gave me the phone number of "a guy they use". Well the guy is on vacation until the end of the month?! So I call back and they give me another number. I call that number and get voicemail. A week later I get a voicemail back saying sorry it took so long to get back and that he will be in my area in a couple of weeks if I want to call back. I called back and surprise, surprise, no answer. Still waiting on a call back. If you are going to advertise "Sales and Service" you have to provide service, not leave your customers out in the cold! (or in this case inside in the cold).

Honest, polite, and best of all they were on time!! Sadly…read moreone of my stoves from 1830 is too old to save lol

Kris is hands down the best chimney guy in New England!!! He's quick, efficient, knowledgeable and…read moreextremely professional. The guy knows what he's doing!! He replaced liners in 3 flues for us and installed a brand new fireplace insert in our living room and installed a new chimney cap up top. His work is amazing!! We can't thank him enough for digging us out of a hole that could have cost us our home because of the unusable condition of our chimney flues. Thank You Kris!! Bring on winter!! We're ready!!

Kris responded quickly to my request for help. His approach was direct...."you will have to wait",…read moreand "here is what the service will cost". He told me I would get a report about chimney condition, accompanied by pictures....and I did. He showed up when scheduled, did the work, took pictures, sent the invoice....all very clean, simple direct. On a return visit, he also installed a stainless steel sleeve in one of the flues. Very nice, clean, tight installation. What's not to like? Responsive, communicates, shows up when scheduled, does good work, sends detailed invoice. And yes, I am a real customer. Hope the review helps.

The business is under new management with the new owner Dan also…read more Excellent communication and professional. I have him relining a chimney and rebuilding a chimney top. Very pleased.

SCAMMY! and the owner stands behind it! They will entrap you in hefty non refundable inspection…read morefees $225 and their estimate won't even be close to other reputable installers in the area. The technician gave inaccurate manufacturer specifications for venting.