The two employees were plenty helpful today. One young man told me what to clean my D&B bag with (Pledge wipes or plain Dove soap) when I mentioned the white bag I have is getting a bit dirty. He also kindly put a bag on hold for me. When we came back, he remembered & said he'd get my bag on hold as soon as he was finished with his current transaction with another customer. While I was checking out, the other young female employee grabbed a new, wrapped bag out from somewhere & gave it to me instead of the one I took from display, and I hadn't even asked. I felt both employees were friendly, helpful & accommodating. Plenty of colorful, quality bags. Great prices, too! Most shelves held "additional % off" signs. The bag I bought was already 60% (or 65%) off then an additional 20% off. Also had a flyer packed with deals for most of the stores & D&B offered a free gift (keychain) with $125 purchase. A lot of styles seemed to be last one on the shelf, but it's possible they had more stashed somewhere else since an employee brought me a brand new wrapped one (but it was just one of those small vinyl totes, not the leather bag from the shelf I also bought.) Always been a D&B fan, and this store was great. I sense the bad past reviews encouraged the store team to hire better employees. I'd go back! read more

They lie to there customers, I had to find out that floratine leather is CALF SKIN! WHO DOSE THAT?! WHO MAKES A BAG FROM A BABY COW. Also, is anyone going to do something about the managers taking back CLEARENCE ITEAMS. SMH, my BESTIE LITERALLY told me that she was able to return her clearance bag two weeks ago. Low and behold found the same bag in the clearance section. Idk how much those ladies spent, but it wasn't worth a bag that was used from weed and alcohol. NEVER SHOPPING THERE AGAIN, GROSS read more

Lost a customer! In this economy, businesses should be grateful to have paying customers! I received a new purse and wallet as Christmas gifts in 2023. I have the receipt, the items haven't been used, still in their packaging and I stopped by the outlet mall on Kirk Rd., on Saturday, Feb. 3rd. Due to the crazy weather we just had in January I was finally able to stop in to try and exchange the items. I was REFUSED because the receipt policy expired on 1/31/24. ONLY 3 DAYS past the expiration date on the receipt and the manager would not assist. I called corporate on Monday, Feb. 5th to see if they could offer assistance and was REFUSED again. I will never purchase another item from this company due to their inconsiderate poor customer service and policies and I will let my family and friends know this as well to ensure they don't accidentally waste their hard-earned money again on items from this company. These items are far more expensive than an item you would purchase from Marshalls for example and D&B policy should reflect differently. ALDI has a better return policy than this and they sell non-food items as well! Extremely disappointed. read more

The worst customer service . I returned the item ant got it 17 of jan they sau 2 or5 business day now they say 31 jan .when call I have to wait for 40 minutes. It will get on31 means. 16 days Customer service is hopeless.i will never go back read more

I have been a loyal customer at Dooney & Bourke for years. I have never had to return anything.... Until now. $20 to return online is ridiculous! Rip off! No longer a customer. read more

Coming from the city, the outlet malls can be a haven to get some updates for your wardrobe at a fraction of the price. So a friend and I went to the Prime Outlets in Aurora to see what goodies could be had. Amongst the places we went was the Dooney & Bourke, the handbag / accessories maker that features the famous duck logo. The store itself is rather spacious and well-maintained, and you have a great assortment of products from current and previous years' lines. Where they can do for better is their personnel. The girls here can use a class in etiquette and client services (i.e. staring at all of the minorities in the store, making faces, and following people like hawks) - sorry, it's enough to take my business elsewhere where people aren't obviously ethnophobic or immature. Seems rather silly, considering how plentiful, diverse, and successful many patrons of this Outlet Mall are. read more

Ordered purse from Downey & Bourne with a guaranteed delivery of 12/24. Order Confirmation received but days later still no shipping information. 12/23 I contact customer service and rep states item is on "back order". I request to speak to a supervisor. Supervisor Jenny informs me the purse is not on backorder but they can't get UPS nor FEDX to pick up the order because they are busy. Their guarantee is just hollow words and customer service is non existent! read more

Quality bags at a semi-reasonable price. The good news is there were a lot of options available at many different price points. And the line was non-existent here over the holidays when the Coach line was a bazillion people long in the rain and cold outside. The not so good news...good luck getting any assistance whatsoever until you have you credit card in hand and you are practically waving it at the employee standing behind the register looking off into the distance. read more

Decent selection of bags at really good prices but staff was terrible. I don't live too far away so I stop in every once in a while to buy gifts, etc. There is zero customer service in this store. Of the three employees there today, 8/5/11, none even greeted customers as they came in the door. Try to ask a question and you will be met with a rude attitude. No "thank you" at check out, just a "here you go" read more

I have been going to this Dooney & Bourke store since it opened. Always find what I want and NEVER have a problem getting someone to help me. The girls check in the stock room if I want a style or color that isn't on the floor. They are always friendly and helpful. They even allow us to bring our little dog, Bentley in the store while we shop. Linda B. Schaumburg, IL read more

I live in Detroit. My daughter actually researched the outlet mall before we went on our trip to Chicago. Amazing. I found the Associates to be very nice and helpful. The young lady at the cash register was very nice. The assortment of bags was great and very reasonable. I was actually shocked by the pricing. I will definitely go back and purchase many more bags on my next trip to the Chicago Area. read more

LOVE the bags but the selection is poor & you don't really save that much. Also the staff is not very knowledgable. Some bags do have defects so look very carefully since all sales are final. read more

I went shopping with my sister last weekend and everyone was friendly and helpful!! We asked about the quality of the leather and they gave us a lot of info. Also told us how to clean the purse. Some of the items were on clearance and they are such good deals! Parking was pretty difficult, but there is a lot of construction going on there. read more

The bags here are beautiful and some are even reasonable for a Dooney. However most of the bags here can be found on sale at nice department stores or regular price at TJ Maxx without the severe attitudes of the outlet;s employees. I have spent 500 or more at a time which I believe deserves a little customer service. They stare at you like you are stealing from them and talk behind your back. Their coupons are useless because if you use them (if you get past all the restrictions) you better like the item because there is no exchange and even if you pay full price you will never get your money back. No sense going to the managers because they are just as bad. If you have more than one coupon you will never be able to use it even if it is a separate transaction or if someone that is with you buys it. They do look to see if they have another bag that is true but that's about all they do. Love the brand and there are acoupe of nice people that work in there but for 200 plus for a bag my money is best served elsewhere. That is why Coach has a line and this store does not! read more