I was hoping that I didn't need to write this review but apparently this is the only way to get their corporate to take action... This all started with a negative interaction with one single employee in California. However, I reached out to their customer service directly before resorting to Yelp. All I wanted was for another mother and their child to never be in the situation I was in. They promised a phone call or email back to me so that I knew action was taken. 6 days later still no call or email. Clearly this wasn't as outrageous to them as it was to me. But since they won't do anything, I will! About the incident: I was at Target last week with my two daughters (11 months and 7 years old). According to her teacher my 7 year old is the "sweetest child ever" and also very shy; she wanted to help me open my car door for me to get my infant out and I thanked her. In the process she slipped and tapped my car door into this company's work van next to me. There wasn't a single mark on the van, but before checking, their employee came out and called me a "stupid bitch" and said I needed to watch my children! In front of my daughters! My daughter was apologizing to me for the rest of the night and was very upset. I was worried I damaged her. Due to their employee's outrageous scene! Nothing has been done and I have still not heard back from them! Please DO NOT hire them if you care about your families as much as I do! read more

Upfront - I will add a second part to this review after our door is installed on Friday (8/26). For now: Our garage door (original to the house) finally gave up and went to garage heaven (or hell, as the case may be as it was a real a-hole sometimes) a week ago. We immediately called Lighthouse Garage Doors and one of their consultants came to our house two days later (we'd called late on a Friday afternoon). He was very friendly, bonded with us over our cats, and took plenty of measurements, etc. of the current door. He showed us a lot of replacement options with varying costs, designs, and constructions. We chose a door we liked in our price range and he said he'd call the next day to set up an installation time and to verify that the door was in stock. The next day the consultant called us and said that they did NOT have the door we'd chosen. He then offered my husband the more expensive door we'd been eyeing for very close to the same price as our original choice (our first choice was about $865 - he gave us a $1200 door for about $900). Everything will be put in tomorrow. They're also hauling away the old door. The consultant, as I stated above, was extremely helpful and friendly. He didn't come across like a salesman and he didn't try to push a bunch of fancy options on us. I know four other customers of this company and they all say the same thing: these guys are great!!! read more

I hate giving bad reviews, and thankfully I don't feel compelled to do it very often. I was pretty disappointed with the service from this company. The only reason I'm not giving them one star is given below. We placed an order for a new motor through Home Depot, and they contracted the work out to Lighthouse. We were told the part would come in after a week or so, and we scheduled the install for a weekday morning. On Wednesday, a nice rep from Lighthouse called to let us know the installer wouldn't be able to do the work until the afternoon that same day. No problem! (Score one star for calling ahead.) Then it went downhill... No call, no show AT ALL all for the day of install. Wow. We called and left a voicemail and we did not get a call back the next day, so we ended up calling them again. The rep apologized... but said there was nothing they could do (??) to right the wrong for making us wait the whole day. She said she would talk to her manager about it. **crickets chirping** Installer finally came 4 days later. Maybe it was just a one-off bad day for them, but I just can't recommend them based on this experience. Please proceed with caution if you go with Home Depot - Capital Blvd, and especially if Home Depot uses Lighthouse exclusively. UPDATE: Lighthouse never called back, BUT Home Depot did some great damage control. The manager of that department called me within 24 hours -- as promised by the associate who answered the phone at their store. He listened to my experience, apologized, and thanked me for calling. The next day, we got an unexpected refund/discount from HD. Good job, Home Depot! read more

I am not happy when you get an appointment pay ahead of time with a credit card and then you have a NO SHOW, and are put off for 3 dats

Worse customer service I have ever experienced. Extremely unethical employees. I had to take an entire day off of work because I was told someone would be at my house from 12am-5pm. The technician did not show until 4 and was at my house for an hour and a half. He did not give me his name he did not give me a business card nor did he give me any paperwork after he finished. We had an extremely awful experience. The technician left and we had a concern. We called him fifteen minutes after he left. He told us he left an hour ago and can not return. He knew he was lying to us and did not care. He said he would return the next convenient day. Instead we get a phone call the next day saying that we have to stop by their office because he was not going to come back. He lied again to the office staff and told them we had a conversation that did not happen. To try to cover himself for his error. The office staff took his word for it and did nothing to help right the wrong. We will never ever use this company again and we will make sure everyone we know does not use this awful company. read more

I had them replace my door opener. When purchasing the new motor, I made mistake by not purchasing the 8 ft extension. Technician was very accommodating and offered to come back the next morning and complete the job, which he did. Great customer service, highly recommend them! read more

Our garage door jumped the tracks last Sunday and I called Lighthouse to fix the issue. They came out on Sunday and was able to get the door back in the tracks and closed again. They then came back on Tuesday to replace the broken parts. Their service was spot on and professional. I would use Lighthouse again in the future if needed, just hope to never need them again. read more

our garage door jumped the track and froze up sunday. it jumped so violently that the frame was twisted on one side. we had a cousin recommend lighthouse whom we called the next morning at 9am. amanda listened to our explanation, which included both cars trapped in the garage and told us she would have a service rep come to us. only one hour later, "joe" arrived from raleigh. we live in northern durham. joe was very knowledgeable and friendly. he had everything fixed and adjusted in less than an hour. the door and opener now work like new again. this is an excellent company with courteous and efficient workers. highly recommended. baron adams durham, nc read more

I woke up to my garage opening only an inch then stopping.I could not get out . I thought that the sensors were not in line but that was not the case. My spring had broke. I was angry my house was new! Then I realized my warranty was up on the door, by a month! I was ready for a fight! So I called and spoke with Elizabeth who talked me off the ledge. She said she would send Richard over to open the door and see what I needed. I explained about the warrant expiring and I felt I should not be charged for anything! Springs I was told should last 7 years or so.She said she had to speak with the manager ... I was like WHAT? She reassured me that he was a very fair guy and felt he would not charge me but HE had to make that decision she could not. Richard came and temporarily fixed the door and also said the manager was a was a great guy and he liked working with him.He thought he would be fair. I was called later in the day by Elizabeth and was told I was getting two new springs (per Richards request), and there would be no charge for anything! So now my door is working! Thanks to Elizabeth and her great customer service skills, (which I might add, are hard to find in a lot of today's businesses), Richard who was very attentive and nice( he made sure my side door, which he used, was locked up before he left ...That made me smile) And the manager for having a great team! You all were great! read more