Very good vet and very good staff I felt safe here and my dog was well loved . The vet took time…read moreout of her day to explain things that other vets would not . The vet made me feel better and also made my dog feel better thank you everyone :)

Had my elderly cat's dental procedure done here in December. They walked me out the door not…read morespending a penny over budget! Took great care of me and my cat during this stressful time, eased all my anxiety!! I definitely recommend them for your pet needs!

I am sorry to have to reveal the downside of this vet practice, but it must be done…read more In 4 years I saw all but one of the vets, and the turnover was high. Although Dr. Oden gave my IRWS very good care, when she moved on I was flipped to the senior vet, then to a spanking new vet who had graduated just a few months before. On this occasion, my dog waited 25 minutes for the tech in a claustrophobic room without a mat or rug (new doc didn't like the mat and had removed it, I was told). The tech mentioned she had been helping a colleague clip nails and lost track of time. It wasn't an apology for her tardiness, just an aside. The 20ish vet came in masked, and when I went to shake his hand he told me he was sick. Since I am immuno-compromised, this was not a great start. After telling me my dog's heart and lungs sounded great, and her teeth were gorgeous, he lectured me about her weight (appropriate and some good info). He then began explaining how to handle geriatric dogs. I listen for a minute, confused, before saying, "She is 4." He said he had mixed her up with his previous patient. She was lightly sedated for the appointment as previous vets had recommended (anxiety!) but she was right in front of him, is AKC, and her g-g-grand father was a contestant at Westminster--in no way does she look grey, stiff, or snaggle-toothed. I then brought up anxiety medicines. I wanted a change due to tremors and stomach issues in reaction to fluoxetine. Doc was stumped. He did not know of another anti-anxiety med. He suggested the brand-name version of the same medicine. I said her reactions indicated we need to try another entire family of meds and suggested a couple my VetMD search had turned up. He said he would do some research and email me. This is bread-and-butter veterinary care for a city-vet in the 21c, but after all, he was new. He did email a couple of days later, and suggested the only other dog-approved anxiety med (lots of human drugs are used off-label) with a very long taper, due to concerns about life-threatening "serotonin syndrome." In this he was confused. Serotonin syndrome is a reaction to too much serotonin-increasing medication (such as a dose increase), not abrupt withdrawal. Abrupt withdrawal is not as serious, though uncomfortable (brain zaps), and is called "discontinuation syndrome." I did not correct him (I regret that), but told him I was familiar with serotonin syndrome and wouldn't risk my dog's health. Ignoring my statement that the tablets were scored and easy to cut, he called in unneeded smaller mg tablets of her original medication not once, but twice. I cancelled them. Since the dog was already getting her med only 40% of the time, and I am a VERY experienced dog owner AND married to a psychiatrist, I was able to write him sooner than he anticipated (three weeks) to say she was almost weaned off it and since I was doing my monthly Costco run the next weekend, it would be convenient if the med were called in so I could pick it up then. This sparked an ANGRY email from him berating me for endangering my dog. I am guessing he has never gone off an antidepressant personally; his five week taper might (?) have been textbook, but not necessary in this case. She had been carefully monitored and had had no negative symptoms. We were switching to a med in another class, so doubling up serotonin wasn't a concern. Nevertheless, he said he would NOT prescribe until the previously specified date 2 weeks on. I wrote very politely and said that that would be fine. It would be ok for her to wait, then I could see if she had out-grown the issues. Only he did NOT call it in. My dog spent a miserable Christmas month full of separation anxiety, reactiveness to other dogs and visitors, and fear during New Year fireworks. Two months after my visit on October 30, I returned to Chambers Creek, a clinic that I had used years ago for previous dogs, which incidentally charged 50% less for a visit. Not until this clinic had requested my current dog's records did Met Vet call-in the new medication to Costco. This was a horrible and avoidable experience for my dog. Over and over this new vet displayed his own lack of knowledge and experience and his lack of respect for me, my knowledge and experience, and my ability to care for my pet. Worst of all, he did not follow through on his promise to prescribe in a timely manner. As a result my dog was left unmedicated during the most stressful month of the year. This inexperienced doctor needs to be overseen carefully by senior doctors. Clearly, this oversight is missing. I am concerned for dogs who go to him for ordinary medical concerns, such as separation anxiety.

Our pets have received the best care from MVH, including compassionate end of life care for our…read moreaging pets. We usually see Dr Linda, but the entire staff is great. We live in Olympia, but drive to Tacoma because we feel like MVH provides the best care for our furry family members.

I have taken 5 of my adopted/rescued cats here over the last 6 years. Granted it was sort of…read moredifficult to get the appointment but once I read about the center I understood. The THOUSANDS of animals they help for such low fees is amazing. Taking care of fur babies is very expensive and they help make the cost way less expensive than most. There would be a lot less pet owners that can do the right thing for the wellbeing of the animal and the pet population if NW Spay & Neuter wasn't available. It takes a different kind of person to handle all the problems they see. The job has to take a toll on their heart strings. Now that they have joined with Auburn Valley Humane Society it will only get better. Once I got my appointment as with many of you I confirmed all the information and waited for the email. That email arrived (thank you for the email) and we showed up. It was raining and nasty out for at least two of my furry babies but they came out in raincoats with umbrellas and took the information during the Covid times. They took my critters in in a timely fashion and all went well with and after the surgery. I am not sure if they still charge for the cone but just be prepared and have your own before you drop off your baby. I find them to be more expensive elsewhere vs. when they provide one. So in short, I am pleased and have every faith that my babies are well taken care of. I highly recommend their services and will be taking my fur babies here again as I rescue others. Good Job Team! I appreciate you all. Chin up and keep rocking it forward. Julie

your pet will get spayed or neutered but they won't come back the same. Took my sweet black tuxedo…read moregirl here. she was always by my side and up in my business. after coming here she's terrified of humans. she has such bad anxiety. idk if you guys are mistreating animals here, but she was a sweet girl, and now she's terrified of every human being...... so that's cool. 4 years later still trying to get her comfortable with people and socialize her. fuck you guys. she was a kitten.

If you are even thinking about bringing your pet to this place RUN. I've been bringing my boy to…read moreVCA's up and down the I5 corridor for 8 years and have never seen anything this disgusting from them. They quoted me astronomical prices with a straight face. I have a 14 yr old Doxie who has 4 teeth left. I asked them to remove them and they quoted me $3000+. He literally had no other teeth to clean and they wanted me to pay almost $1k for cleaning PLUS extraction of 4 teeth. I asked them to take off the cleaning portion and the quote got MORE EXPENSIVE (pics attached). This place cares nothing about your pet. They will price gouge you for every penny you have until you are broke and then put your dog down for $500. They are the reason pet ownership is so hard for most. They are the reason people are hesitant to adopt. Nobody can afford these prices. If these are your pet care professional then you might as well grab $2000, light it on fire, enjoy the warmth and then go to WellCare animal hospital or many others in the area who charge $700 for the same procedure.

Customer service here was absolutely awful. So I made an appointment for my dog to be seen. He's…read morerecovered from parvo and just to make sure he wasn't still infections to other dogs I called before I even arrived . Not too sure who I spoke with on the phone Alyssa , Mandy or something along those lines but I called twice! Once to let them know I would be a few minutes behind because of traffic which she told me that's completely fine because they didn't have any rooms available and for us. Fast forward to my second call letting them know we were pulling in and she said she would check us in and send someone to get us . Cool right? Helping keep contamination down.. wrong. She never checked us in . We were waiting out in the car for 30 minutes. I called again and it went straight to voicemail. So I got out of the car and went into the office because clearly they weren't coming out to get us. I asked if they were still with other patients and they said who are you checking in for ? I let them know that it's for my dog and how we were told to wait in the car. Then she proceeded to tell me how because I didn't call back they didn't check us in! A waste of fucking time. Especially since they told us someone would come get us . Outside of the shitty service the place smells god aweful. Almost glad my pup couldn't be seen because it's clear as day that outside of lack of customer service skills they also don't care about practicing cleanliness. It was stuffy and smelt like the belly of a 16year old black lab. Not sterile at all. Hair balls collecting by the front mats . No airflow and if you know anything about vet offices or hospitals it's never warm , always cool where you need to bundle , it's kept below 60. This place was hot and musty. Do not recommend bringing your animals here, if it's a false alarm they're most definitely leaving with something based off of coming in contact with any surface in this place .

My dog got sick very quickly and a trip yo our vet was escalated to this hospital. She had been…read morevomiting and not responding to pain med's, her little life was fading. I was not ready to lose her, but the quality of her life was one of intense pain. The vet was very compassionate and was also concerned and felt she had sepsis. The cost was astronomical. Nearly 3k$. I wish there were places that recognized ppl cannot afford that much in this economy. That is the reason for 4 out of 5. We are seniors and this will take us years to pay.

We brought in our dog who was in severe pain, dehydrated, and unable to walk. The staff confirmed…read morethat he was sick and had an elevated heart rate, blood pressure, and was unable to walk without pain. Upon check in the registration asks if we would consent for pain management and possible fluid administration totaling $600-800 prior to seeing the physician. We consented because we knew he was in severe pain and had not had fluids in a day. To my shock and deep frustration we waited 2.5 hours before finding out they had not initiated any treatment and were waiting to receive payment before treatment. I had thought they would make him comfortable while awaiting test results and further consent. I expressed my disappointment in their lack of treatment and how I had expected them to at least make him comfortable while he waited for a thorough exam. Upon voicing my frustration the physician abruptly left our exam room and we never were able to speak to her again except through the front desk worker as an in between. Would a hospital make your loved one wait for payment before starting treatment? I will never bring a pet back to this location and I will be sure to spread the word about their lack of professionalism, inability to triage, inability to be an adult and speak directly, and lack of a standard of care. This facility may look nice and state they have multiple providers on scene, but they lack the ability to follow through when it matters.

They are very caring and knowledgeable and Farris. They are knowledgeable and friendly and the…read moreoffice has a family feel!

Got genuine care for my cat after the emergency vet tried to charge me $1000+. Will be coming back!read more

Over the last 20 years or so, the staff and providers at Firgrove have cared for three of our cats…read morefor their entire life spans. They are caring and professional, and when we finally get another cat, Firgrove will be our first stop.

Very disappointed, I called to get more information regarding my two pups for their teeth and the…read morelady on the phone (Christine) was very rude when I was just trying to ask questions and get a better understanding. Will no longer bring my pups here. As an owner should be able to ask questions to feel comfortable about procedures and costs.

Noreen Jeremiah, DVM, is the very best vet EVER!!!!! She has an inner strength that seems to make…read morepets gravitate to her. My cat Olympia (named because that's where Dr. Jeremiah found and rescued her) actually seems to be happy to see Dr. Jeremiah (no small miracle!). Dr. Jeremiah is my miracle worker for Olympia and she has a loyal, dedicated customer in Oly and me!!!!

They have urgent care same day appointments. This how ended up finding this vet. So far we have…read moretake two very senior dogs here for urgent appointments and they were seen right away on a same day urgent appointment. The routine appointments are a week out. We also had the remains of our cat cremated here and for a personal cremation and paw print it was only $109 total. Prices are reasonable and the staff super friendly. It takes months to get in with our vet and the emergency vet cost an arm and a leg. Because we have had three very positive appointments with Buttons, we decided to make Buttons the regular vet for one of our dogs.

We, my dogs and I, love Dr. Kwon. She's amazing with animals. I saw another vet there and will not…read moresee anyone but Dr. Kwon as a result. She's into eastern medicine and provides options as to treatment. She truly cares about your animals and the animals can sense this. Trustworthy too!

ever since they got doctor to me black that came in James had place completely it is 100% amazing…read morehe is by far the best but I've ever had he truly cares and rooted to show that in every way I mean checks up on afterwards with phone calls if it's on the floor with him and he spend plenty of time to meet and every visit I feel like he was pretty much got a team that seemed to be as good as him so I definitely remember this place and to interviews and say the food was better know that place was absolutely horrible and don't ever take your animal better and my bad contact doctor Jimmy black that's supposed to go