Paid 11 grand cash for a 2014 F150. Found out after purchase that the SYNC system within the radio needed updating. Their service department told me over the phone they don't even think they have software updates for such an old vehicle! But they could make an appt for a diagnostic test to see what it needed for $212, then give me an estimate for the fix! I told him I would buy another radio and stop buying Ford altogether! Laighed and told him to eff off with his rip off! read more

Bought a used car for my child that was claimed to be "safe," but the dealership failed to disclose prior engine work. After 4.5 months, gas fumes appeared and our mechanic found oil leaks, a transmission leak, and a worn catalytic converter. The dealership only offered overpriced repairs (double what our mechanic quoted) and a trade-in $4,500 less than what I paid. The service manager was defensive, and their repair wasn't even cleaned properly -- I had to pay out of pocket to fix remaining issues. Very dishonest and disappointing experience. I would never recommend this dealership. Beware! read more

I can see why the reviews are so bad. No one calls back when inquiring about a specific car. Received an auto email that someone would get back to me today and though the ratings are very low on Yelp I figured I'd give them a shot. Crickets. Since they were already at only 1 star I figure this is consistent with that. read more

I recently purchased an F150 from Dorian Ford. Joe Lapinski was my sales person. He made sure the entire process, start to finish, was smooth, stress-free, and expeditious. Joe's approach and demeanor is friendly, knowledgeable, and professional. NOT pushy, And not that dirty car salesman you need to shower after talking to. He found me the right vehicle, at the right price. Cheers Joe, you're a good human being and you will see me again! J read more

Worst dealership i have ever purchased from. They DO NOT stand behind any car they sell. They have a red-light warranty. Once they can't see your taillights anymore, your on your own. read more

Drove an hour and a half to come see Kevin and look at an F150 on the lot for over a month. Test drove it, nice truck. Went back in to try to make a deal, was told that they could send it to auction and earn more than they could selling it to me at the listed price. Far stretch from being told he could make a deal on the phone. Highly disappointed, no wonder there are six salesman sitting around the showroom with nothing to do. To the next dealership, I go, don't waste your time here, folks. read more

The dealer sold us a 2018 Escape with a known engine issue (when we told the dealer the engine died, they told us it was a known issue, but not before we bought the car). Now we are stuck making payments on a car that is worthless. Extremely dishonest and slimey. Stay away. read more

Dealerships are a Dime a Dozen.... This one might be Quarter a dozen! I wanted to test drive the MME prior to putting a order in for one then waiting months to get one. I called over to Dorian and was setup with Colette in Sales and was greatly helpful throughout the whole process. She said she had one on the lot and to come on in ASAP to test drive before it's gone. I went test drive and we spoke after on the process of ordering when the banks open. While waiting patiently for the order banks to open Colette was always responsive to my emails on getting information about the dates. Once ordered the wait began... I received emails through the waiting period about my order and when the time arrived to pickup the vehicle Colette was still very responsive to everything I've requested. If she didn't know the answer she found someone to give me the answer and didn't make something up. On the day of signing everything was ready and lasted less than 5 mins, everything was ready and on tablets not paper to sign. If everyone is like Colette over at Dorian then it will definitely be my go to dealership for repairs and future purchases! Thank you again for a great experience with the process! read more

Dorian Ford - 2023 Mustang Mach E Premium RWD Ext - Car Dealers Near Me - Clinton Twp, Michigan

If you take your vehicle here for service you should have your head examined. But since your service will take so long and be such an inconvenient, expensive experience, just save yourself the therapy and aggravation and stay away! The Service department looks to be populated by group of children who don't know the first thing about what keeping customer in the loop means. Expect to hear plenty of excuses of why you weren't informed of where your vehicle is and when it will be ready to pick up. Remember, it's your fault that they couldn't find the time to call for what's going on. And if you expect the simple courtesy of an apology for a two day plus repair or not being updated, good luck, you might as well be waiting for money to fall from the sky. Better Ford dealership options available, I strongly suggest you take them. read more

Liars and cheats! The service department is comparable to the mob, only less organized. My lady friend purchased a brand new Escape only to have multiple problems immediately (window motor, acceleration and transmission). The dealer then refused to give her a loaner due to her insurance?? Then the dealer damaged the windshield and blamed it on her! This was days after it was turned in for the fix. That's how they treated a customer of 25 years. Take your business anywhere else. read more

DEALER HAS NO RESPECT FOR CUSTOMERS!! After writing a bad review they told me to call the service Maniger that hung up on me the first time. WHY WOULD I CALL THEM. BE A MAN. Shows how much they care about customer and how they read their reviews and take them seriously with their one size fits all response to every person issues. Had to to laugh and write another review for the response. read more

I took my car service today. I got there 10 minutes early for appointment and was signed in minutes. My car was repaired in several hours and covered under warranty. read more

Beware when trying to purchase a used car from these people. Dan the stan tried selling me a lemon. I couldn't get the car off the lot before the 'check engine' light came on. Dan's advise was to take it auto zone to have the codes checked. What a waste of time! He knew the car was junk before trying to sell it to me. This dealer doesn't do a car inspection? Dishonest Dan is insincere. Have a private inspection if you ever buy a used car from here. read more

you can't trust Dorian Ford My wife purchased a brand new escape. 2 issues in 2 months. proceeded to then claim my turn in was damaged- months after the fact. photos taken were days after the turn in. Dorian ford has not served us in any professional way what so ever. providing my wife with a "rental" only able to drive 700 miles. all for them to ask her to take it back. No accountability whatsoever. Just a whole lot of finger pointing with no solution to the issue. After purchasing 25 fords over the years. This will be the last. scummy! read more

I should've known when I pulled into their parking lot the sign that said quick loop pointing to the exit it took a genius to hang that sign in that location. I pulled around the building to find out that I needed an appointment for their quick lube. What the hell is wrong with businesses today, they must not want new customers. How about you? Ask me if I've been to your location before and when I say no you take care of the business that I'm there for. And then asked me to make an appointment for the future service needs. I guess when you graduate from college, you forget best business practices and you become a bunch of snowflakes. read more

These guys are crooks! You by a nice used 2018 and make one payment and it ends up in the shop and want my son to pay 3000.00 to fix the a/c compressor! They have a limited warranty and they wanted him to pay full price! When he took the car in the crossed off the fee and my son signed it when they picked it up they wanted 166.00! His wife went in and told them no we are not paying you nothing! They gave her the keys and told her never to come back! My son took the car to his mechanic and it's 910.00 same issue to! They even said it was nothing he did. Ford found on road dead!!! I will never own a ford! read more

I had to sit on this review for a minute since I have bought so many cars from Dorian and love my salesman. Reason for 1 star? We took delivery of a vehicle last week that had a problem within 5 miles of driving it off the lot. We called and expressed concern and asked for a different vehicle to swap out since our travel time is about 2 hours. We were directed to service where they agreed to resolve the problem and gave us a loaner. A week later we go back to get the new car again and a very upset service advisor, cussing and swearing, tells us the vehicle has another error message and we cannot take it off the lot. Gave us another loaner and said to call back after the holiday weekend, another week. I called the dealer and AGAIN asked for a new vehicle to replace the faults of this one, I asked to speak to the owner and left a message for Carolyn. Had a call back the next day from a very happy Mark Champ that I found extremely annoying with a very condescending tone regarding replacement, which wasn't going to happen on a vehicle with 20 miles on it. I guess Carolyn was too busy to call. I left her another message and did get a call back today. Same story, no buy back but they "think" they can fix the car and get it back to us next week. The vehicle is considered used now and has depreciated since it has been titled. The dealership would loose money if they bought the car back and used it for their fleet or as a transport vehicle. Well the money loss now comes from a "former" customer that will not continue with myself or my family buying vehicles from Dorian Ford. Our history there and the number of vehicles we have bought is too many to count. Customer satisfaction goes a long way and this dealer fell way short. read more

Dorian Ford is amazing! I love that it's a family business. Everyone that works there makes you feel so welcomed and you really feel like you're apart of their family. 10/10 recommend for buying or leasing a vehicle and for getting your vehicle serviced! read more

I went to pick up my car after they said they fixed it. I wanted to try the car's back up sensors etc, they won't let me try the car without paying my insurance deposit. they said I can take off with the car. Guess what I paid the insurance deposit and went to try the sensors and they weren't working like I assumed. I regret bringing the car to this dealership. Had to leave it there and who knows if it will get fixed correctly. read more

Doug listened to my every need and made the process simple easy and affordable! he understood what I needed, took time to explain everything and made me feel heard! I'd highly recommend Doug and Dorian Ford any day, I am a forever customer now! read more

Unfortunately, I had a very upsetting recent experience with Dean, the parts manager at Dorian. My previous experience with the service department was very good. However, I had a problem with a new battery that Dean sold to me back into 2019. The battery went dead over the winter even though it was being regularly charged. I called Dean and had to leave several messages just to get him to call me back. When he finally did call me back he was quite curt and said he was too busy to talk because of inventory and acted like I was bothering him. He went to complain that he had to work the weekend too. Said to call him back in a week which I did. I thought that a long time to wait but I had no choice. When I did call him back a week later, I again had to leave two more messages over two days. No call back. Week three I left another message and he finally called back acting as though he only received one message from me. No apology for the long wait to speak to him. He said the battery was just out of warranty and there was nothing he could do regarding a replacement. He could have told me that day one instead of making me wait nearly 3 weeks. This battery is for my Thunderbird which I wanted to drive during the summer and not have to wait 3 weeks for the parts manager to me back. What I found the most upsetting is that when I went to remove the dead battery I noticed it has a date code on the side that said 7/13..! I didn't see it until I removed the battery. Also the bar code was scratched out and a "Dorian" sticker was placed over the bar code. Basically, he gave me battery that was 6 years old according to the store manager that sold me a new battery at O'Relly Auto. That certainly explains why the battery failed only after a short time. O'Reily said they rotate their battery stock regularly to make sure the batteries are always fresh. As I say, I was very upset with this recent experience at Dorian. I would appreciate speaking to Dorian's upper management or preferably Mr.Dorian about this experience. read more

I've only had my car, a 2022 Ford Bronco for a week, but so far so good. My salesman, Doug Hawkins, was very nice - not pushy at all as I found at other dealerships. I am a widow and "don't have to ask my husband" before I purchase something. Everything was done quickly and to my satisfaction. I recommend Doug highly. read more

They have been my "Go To" Dealership for years! They care about the customer, not how many vehicles they can push off the lot in one day. They make the leasing process quick and easy. I wouldn't trust buying my vehicle from anyone else. They make you feel like family! read more

Couldn't have had a better experience buying our car. Our salesman Derek Sokol was the best! He made it a smooth transaction from beginning to end with no pressure. He went above and beyond! Recommended him 100%! read more

To (i believe the owner?) who replied to my previous review... we were able to find a more capable and professional dealership to take good care of us and fix Dorian Ford's mistake. I will say however that Dean Wrubel, the car salesman Is a pretty good guy and he was very caring of the situation at hand he did try to fix the mistake but your manager (Tony McCain.... don't know if i spelled that correctly) is a HORRIBLE employee, VERY VERY rude and unprofessional and honestly seems like he just does not care for your customers or even cares for his job. My brother and his buddies, their friends and family have been customers of yours for a very long time and they all will never do business with you again. When your employees clear codes on a car to sell it (which is illegal from what I've been informed by lawyers and other well known dealerships) it will not show up on a scanner for codes. And admitting that your business or employees rather do not check for road safety inspections TWICE by TWO different employees is HIGHLY illegal. I am not pursuing this situation any farther but you should know that you are loosing business from this horrific situation that ALMOST (thankfully it didn't) killed me and my family. If I were you speaking on a business matter i would really reevaluate your employees and how your business is ran. I'm really glad that you like to point out the "as is" feature just as i have although you should be more worried about the safety of your customers and how your employees treat your customers. We just bought a $ 14,000 car from a neighboring dealership and i am so happy they got the business and the sale instead of Dorian Ford. Have a wonderful, wonderful life sir and please refrain from making anymore comments. read more

Dorian Ford - 2006 Ford freestyle - Car Dealers Near Me - Clinton Twp, Michigan

My daughter took her older car in for a service diagnostic evaluation. She was quoted $2k to repair her car. She looked up all the things recommended and couldn't come up with a cost more than a couple hundred dollars including labor. It sounded absurd because it was. A local reliable mechanic fixed it (all the items "diagnosed" by Dorian and one more that they blew off. $300. Runs like a charm. Buyer beware!! Potential rip-off alert. read more

My lease was up and I was concerned about the shortage of cars but Christopher Burger procured the new Escape I wanted. I have been with Dorian Ford for years and never been disappointed with their service. read more

Worst service department! Inconsistent reports with repairs, timelines, etc. Staff is rude, especially the service manager. My family and I will no longer do business with this dealership. read more

They have a GT-40 in the showroom. Buy one and you'll never be late for your doctor's appointments. Open on Saturdays, they had a full compliment of sales staff available to assist me. I was greeted at the showroom door and invited to sit down while having a cup of coffee. My salesman, Roy Matthews, answered all of my questions and offered several scenarios available to me in my quest for a replacement vehicle. No rush, no pressure, just pleasant discussion on a cold wintery day. Hey, based on my experience, I recommend them! read more

I've gone there a couple times now, the key reason I came back because the service people are very nice and it's easy. This time I will not be back, made an appointment a month in advance and then took it in and they had my car for a week without a call back so I called...they still hadn't really looked at it! When I said well I'm not sure what to do because you've even had it for a week I can't go 2 weeks without a car. The manager Chris was super rude and pretty much told me to just come get my car then. Ridiculous that you can't even figure out what's wrong with my car after having it for a week and then be super rude to me when I get upset. They are also very pricey. read more

I've leased my last three cars from Dorian (and my favorite sales guy, Doug Hawkins) and I've never received anything but the best customer service! Even when I had to have my last car towed in, they accommodated me right away, gave me a nice loaner (free) for three days, and got my car back to me in a timely manner. Mike the service manager is awesome, he called me every day while my car was in the shop to update me, and that was much appreciated. Just picked up my new 2016 Fusion yesterday - smooth transaction, got a sweet deal, and I'm in love with my car! Customer for life here! read more

Dorian Ford - My beautiful new car.. I absolutely love it! - Car Dealers Near Me - Clinton Twp, Michigan

Best customer service around!!! Shawn and Jackie fantastic! Fixed a problem a different dealership caused, not their responsibility at all and treated us with such consideration as well!! Definitely will recommend them to everyone I can!! Without hesitation! Thank you again Shawn and Jackie! read more

The manager there, Gary, was extremely kind and let me turn in my lease early from another ford dealership- which is very rare to find! I've gotten several oil changes from them as well, and I've always had a positive experience. My aunt also raves about their customer service in comparison to other Ford dealerships. Would recommend! read more

Service department is very disappointing: Despite being a loyal long time Ford customer, Dorian Ford treats you like a second class citizen if your vehicle was purchased elsewhere. I was scheduled for service more than one month in advance and yet was informed upon the day my service was to occur, they may not be able to service my vehicle in a timely manner and suggested I take it back to to the original purchasing dealer. I have experienced a lack of customer service attitude on two other occasions at the service department. Vehicle warranty work is revenue for any dealership. But instead of trying to win you over as a potential future Dorian customer they could care less!! read more

Don't trust the service department. They lied to my face. Told me I needed a new transmission module for $1200 because the car wouldn't go into drive. There was nothing wrong with it. I put it in drive and drove off. I will never be back. read more

I'm going to make a long story short. My grandfather worked for for so I've always exclusively driven ford trucks. Bought a 2013 F-150 brand new. Had to bring it in to Dorian for check engine light. Was told $3000-$7000 or a new engine. Major problem for a vehicle with less than 80000 miles that was serviced regularly. Decided to take a below market trade in on my truck and lease my wife a new eco sport ($28k). I wanted purchase a new f-150, but couldn't get one in my price range. Ended up buying a 2016 lariat with approximately 34000 miles ($35k). Almost exactly 2 months after purchasing the truck and being 709 miles over my bumper to bumper, the compressor for the ac blows up (major service issue that shouldn't happen before 37k miles). Get it towed to Dorian, $1800 to fix. I'm none too happy. Go back into Dorian, my salesmen quit. Ended speaking/ interacting with Mark (new car sales manager), Carolyn (owner), Shawn (service manager) and Roxanne (assistant service manager). It took some back and forth, but in the end we did come to a resolution on the service charge that I could live with. I have to give credit where credit is due. So thanks to those mentioned above. read more

Just spent the day with David Smith at Dorian Ford. I couldn't have had a better experience at this dealership! I had a small problem with the lease I was turning in and Dave's words.."that's our problem, not yours" From there I had the fastest, smoothest new car experience I've ever had! Professional, friendly and knowledgeable. Thanks to Dave and the whole staff at Dorian!! read more

Wow i can't even began to explain how terrible this ford is. The service team promised to wave my 110 fee due to me having a recall and it's Covered u see warranty well i get there to pick up my car nothing is done says NOTHING CAN BE DONE TO IT. They threatened to call the cops on me when i wouldn't pay so i paid now my car is st another dealership getting fixed for FREE. I also bought a new vehicle because they told me that my car wouldn't start or be fixed. I have two cars now down 110 dollars all because Jeff at ford makes empty promises and doesn't DO HIS JOB. Do not go here people read more

This is my second lease from Dorian and it did not disappoint. During COVID-19, Matt Geise handled the delivery and pickup of my new vehicle flawlessly. He cleaned the car immediately after getting out of it, ensure you keep distancing measures in place without compromising the experience. Gary Torrento, the sales manager, was kind and quick to get me help. great experience. Alex is also awesome (forgot his last name). He took care of me prior to realizing that Matt was my guy from my 2017 lease. Go to Dorian ford! read more

If you are like me, shopping for a new vehicle can be daunting. This is true especially when considering a new lease. Can you really get a decent deal when leasing. Is having a Ford Family discount the best you can really do? What if you don't have that discount? What happens then? Well let me tell you, I took a chance and ventured out if my small 1 mile radius and was very happy to find great customer service at Dorian Ford in Clinton Township. My sales person Mike W, made transitioning into a new Escape so easy! He provided steps to take to help lower my monthly payments, helped with all of the painful but necessary and time consuming administrative steps as well. I'm very pleased with my vehicle and my lease contract and would highly recommend Mike W at Dorian Ford read more