I've been a patient at Tri State Eye for over 10 years. The past two months I have been advised…read morethat I need surgery to control my eye pressure. I contacted three eye doctors to get their opinions and requested Tri State Eye to fax my records to them. Tri State Eye faxed two but refused to fax the third one. My appointment with this last doctor is on Monday. Tri State Eye calls me Thursday at 5 PM to tell me they are NOT faxing it over but I can pick up copies of my records for a small fee. Then she adds on Friday they are open till 12 PM. Which by the way on their website and phone greeting message says they are open 8:30 - 4:00 Monday - Friday.. It' s obvious that their patient care office doesn't priorities patient health. Apparently saving money on faxes is more important than their patients eye health.

I went to Doctor Matta Ayman and I had a horrible experience. I was told by his office staff that…read moremy insurance which is Medicare and United healthcare would not pay for my eye surgery and I had to pay out of my pocket. This doctor's office did not submit information to my insurance to find out whether this particular surgery was going to be paid by them. My insurance had no information. Nothing was submitted to them then I find out later that my insurance told me that it would be paid for so the $4000 that I paid out of my pocket. Should've been returned and my insurance company said they would they paid him. After having the operation, I had a problem with dots black dots, and floaters in my eye, and had to constantly go back to him for eye drops and his office staff is operating office staff. We're not forthcoming with me. I asked for my records from Orange ambulatory service in Cornwall I could not get them. I don't know why I could not get my records to tell me exactly what lens was put in my eye and how much it cost they didn't know the codes or anything I am confused and out of $4000 I am upset and will have to wait to find out with my insurance company. What happened and if I will get my money back for the operation that I had. If not, I will have to get a lawyer. My experience with this doctor was horrible. I do not recommend him to anyone.

Jedi Master Dr Franco is absolutely amazing!…read more Appointments are easy to schedule and the doctor is even very responsive via his website contact form. The website isn't just for show, him (his office) actually use it. Even though I'm not a young millennial that needs to do all my business via tech I am a tech nerd so millennials will find the website very useful. Office is a beautiful small one story building with parking in the back. During the pandemic the office provides face masks at reception if you happen to be a Karen and conveniently forget your mask. Office also provides hand sanitizer during these trying times in an effort to protect patients. Exam room is very large, spacious and equipped with the finest eye tech for our modern time. Jedi Master Dr Franco is absolutely amazing in his empathy for his patients. If eye glasses are required the office is equipped with a beautifully elegant room with eye glass frames displayed on multiple walls where you can indulge in picking your new look (upgrade or otherwise). If you are in the area and in need of a great optometrist this office is significantly better than any of the franchise eye centers you find at the mall. Don't shop retail but instead shop premium with Dr. Rossi. They also take vision insurance so call ahead if you have insurance.

Great appointment. Just moved to area recently and needed to eye doctor. Easy parking; quick…read moreservice on contacts and glasses. Nice selection of glasses. Had to change my contacts a couple of times and very helpful with that!

My husband and I got our eyes examined by Dr. Lake. He was so thorough and explained everything…read morevery well. Our glasses came in this week and they are awesome. Best eye exam I've ever had. Highly recommended!

Doctor Lake is the best they do extensively testing of.eyes for good eye health. I have been going…read moreto.him for 3 years and very happy with his professionalism and the staff they are very accommodating to all you eye needs. I would highly recommend him to all my family and friends

From day one until the day I received my specs, they were very helpful and cheerful!!!read more

I cannot say enough about the amazing experience I had going to Cohen Optical in Middletown NY. In…read moreneed of an eye exam and new glasses, I was greeted at the front desk by Irma with a smile. She took care of all necessary paperwork for me to sign. Then Yasmin, a Med Tech, took eye readings on the many diagnostic machines. From there I saw Dr. Kahle, who looked over my diagnostic images. She also did her own assessments and found my perfect eyeglass prescription. Lastly I was assisted by Selena who helped me pick out a beautiful pair of glasses Stephanie the manager, oversees the office to run like a well oiled machine. Everyone is knowledgeable, helpful and kind. The professionalism is beyond compare. From now on, I will only have my annual eye exam and get glasses at Cohen Optical in Middletown.

This review is not about the Central Ave location; just in reference to online shopping. I chose to…read moredo it this way because I did not need an eye exam (I prefer seeing my own eye doctor) and I didn't want ANY pressure to buy things I neither needed nor wanted. They have a cool feature that allows you to virtually try on glasses. DON'T judge by that, it's inaccurate. Go by actual measurements of the glasses & compare the size to a pair you already own & like how they fit. Next phase: I got an email saying my prescription was out of date. It was not & I resubmitted another copy, but ended up having to call customer service to set matters straight. It took longer than I thought it would to get the glasses, but that was ok, too. I liked the glasses (bigger in person, but hey, that's the "style" now. Problems: the box was not properly sealed (you could reach right in the side & grab them if you were so inclined). There was also no receipt. It must have fallen out. As of today, I've had to call four times to get a proper receipt to submit to my insurance for reimbursement. They have sent two that do not indicate that I've paid. (Not that they'd send them to me without paying!!!) I'm still waiting & time is running out for me to submit the receipt. I will say that everyone I spoke to was very nice & seemed professional. I say seemed because I don't understand the problem in providing the receipt. I would shop this way again, despite this hiccup. Two pairs for $70 cannot be beat. One of the pairs I bought would have cost $130 if I bought them at the local Super Center.

It was notable that the 2 older people (man and female receptionist) on the right side were…read moreselective on who they were willing to greet and offer assistance to. I was expecting to be greeted as I entered or as I browsed and tried on spectacles, but no one bothered to approach me (I am a Black woman). The store was empty, there was only two customers being helped by a dark hair young Spanish speaking woman. I could not help but notice 10 minutes after I had entered, additional customers walked in (they were all white) and received a notable loud "Hello", and "how can I help you" from both the elderly white man and elderly woman. Even after those customers had left the store, and the Spanish young lady was in the back, no one came over to me nor shouted over to me if I was in need of anything. Another young woman (also white) was initially on the phone when I entered, but when she was off the store phone she made no attempt to address me although I was trying on frames right next to her - she just picked up her cellphone. Luckily, when I was ready to leave the young Spanish lady had returned and she was very warm, helpful and smiled throughout our interaction. Honestly, if it was not for her I would have just left. Ultimately, I purchased one pair of frames on clearance then took my business over to Eye to Eye vision on 211, where I purchased a second pair of frames, had an eye exam and spent $1300 (after my insurance) to fill both frames. I feel compelled to share that their store was quite busy with customers, despite the weather today, and ALL customers were greeted upon entry and helped with no hesitation. This is the 2nd time I had a poor experience at this Middletown NY store, and a year and half later, the customer experience is still very poor - I will not be returning. I rather go to over priced Lenscrafters in the mall or Eye to Eye despite their small selection. I encouraged this store owner to review their security cameras for confirmation of what I experienced 9/26/2026 @ 1:45PM, and conduct a retraining of their staff. I usually don't take the time to write a review but given the state of our society such behavior stands out even more. We need to do better.

Very friendly and helpful staff. Excellent selection in frames and lense options. Most insurances…read moreaccepted. Highly recommended

They make you sign that if they break your glasses, they are not responsible. Had a pair of…read moreglasses that I bought separately and took them to get my prescription in them. They broke my glasses and won't replace the value of the frames. They want you to pick from the insurance ones. Their customer service is horrible. I would never recommend them. Go to America's Best next to Ulta. Way better and they have specials going on a lot . Customer service way better there too

The luxury eyewear selection here caught my attention immediately... I found a frame that I truly…read morelike.

This business is all about selling overpriced frames, not providing proper eye care. I needed to…read moreget my lenses adjusted 3 times, and they still don't work properly. You spend 10 minutes on an eye test, then are pressured by the sales ladies into buying $800 frames. Stay away.

I rarely give reviews for a business other than food. But this has to be brought to the front…read more Had an appointment booked for a year (yearly exam). I receive an email to confirm appointment. I click to confirm, message says no longer available. Okay, So I call and the person said she does not see any appointments on file either cancelled or booked. I go back to their website and it indicates my appointment on original date. This off is a mess, I would avoid. Looking for a new Dr now

The team is super nice! I walked in for an exam and they took me instantly! They were so…read moreunderstanding of my needs and wants! I walked out with everything I wanted! Thank you for all your help!

I was very pleased with everything about this doctor. It was easy to make an appointment, very…read morelittle wait time in the office, the doctor gives a very very thorough examination, and everybody was so helpful in choosing glasses. The doctor, as well as her office staff, were very kind, efficient, and friendly. I would highly recommend Dr. Ulmer to anyone.

After a fitting for spectacles by an ophthalmic assistant and a local optometrist, Dr Ulmer got it…read moreright. The others gave me double vision. comprehensive all business eye care from an experienced eye care provider. Not high tech, but knowledge and experienced care is what she brings to the patients. Well done.

Dr. Ahn is easy to speak to and very straight forward. Didn't want me to try too many different…read moretypes of medications to make sure my infection was under control with each step. Very efficient office visit so my lunch break was all I needed to see him even in the middle of the afternoon.

This review is for Ophthalmology (GOSHEN location)…read more The appt was for my father, an elderly man w/ cataracts. He made the appt and told them he had cataracts. He received at least 4 reminder calls. I filled out the paperwork because he can't see well, he was seen within 10 minutes. We sat with a nurse, who asked why we were there. (It should be in the notes, but it doesn't hurt to ask.) We talk about his cataracts. She puts drops in, and then has him sit in the hallway. He has mobility issues, so it's challenging to go between these stops. We sit for maybe a minute before we go to the next room. In the room, he sits in the seat and a minute later the doctor comes in and says "I'm going to take a look in your eyes." Puts some headgear on, and looks in his eyes. The doctor says "Those are some really thick cataracts, but we can't help you here. We have to refer you to someone else." I was shocked. We went through a machine like process, for a 2 second glance, where he was dismissed in 30 seconds. I asked why, and the doctor said "He's too big for the machine that measures the cataracts. Have you tried Blah Blah (a place closer to where we live)?" I told him that our doctor referred us here, so why would we try another place? The doctor said "I don't know what machine other places use, so you may have to call around." I asked if we could at least try the machine. It measures your eyes, not your waist, so why would it not fit a person? The doctor said "No. It's in our Newburgh location". So I asked if this was the first obese person he had ever seen medically, and he said no, they turn away people all the time. I said "You can't help, and you cannot even help us enough to tell us where to go?" He said "Weschester would be your best bet, but it's far, so I didn't want to suggest that." I said "My father cannot see. I would go to the moon if I had to. Is there anything more important than your ability to see?" The doctor LAUGHED. He said he would get the number for Westchester and left. My father was in tears: humiliated by a medical professional, given little hope and no clear direction. The aide at the desk didn't offer the sunglasses for his eyes. She also had no idea what the numbers were for any of the places we mentioned and suggested that we Google them. If you as a medical professional cannot do the following, you are doing the bare minimum and truly feel not an ounce of empathy for your patients: #1 - SCHEDULE THE APPOINTMENT WHERE THE EQUIPMENT IS. They were looking to make money off of the visit and bill us for a 2nd one to travel to where the machine was no matter what. Greedy. #2 - IF YOUR MACHINE HAS SIZE REQUIREMENTS, VET PATIENTS BEGORE SCHEDULING AN APPOINTMENT. They just wanted our money for the visit. ANY ONE of the calls my father had - from making the appointment to the 4 reminders - was an opportunity to ask his weight, height, etc. They could have warned him that the trip might be wasted. They could have saved us the gas, money, and time and they could have saved the business from an appointment, manpower, and supplies. Wasteful. #3 - IF YOU CANNOT HELP, REFER TO SOMEONE WHO CAN. You have not built up a network of contacts for specialized cases or people that you can't ensure your patients have the care they need? Despicable. #4 - INVEST IN EQUIPMENT TO SERVICE YOUR CLIENT BASE. In the US, 50% of the population is obese. If your machines cannot accommodate all people, you are losing business. As a doctor, you swore an oath to do no harm. Turning people away & not being able to service them without a real solution, is doing harm. Clueless. Don't go here because they do not care about people, only their profits.