Awesome dentist! So kind and all of the staff is attentive and talkative! I would highly re combed…read moreany debtist with this practice!

From the owner: *Please Contact us for More Informationread more

I recently relocated to Ohio and was in search of a new dental office after being with my previous…read moredentists for over five years. Unfortunately, my experience at Carrie Fletcher-Clock, DDS, in Kettering was far from positive. After reading the reviews, I decided to book a consultation when I needed immediate dental attention. The consult went well, and I initially thought I had found my new dental home--but I was wrong. After the consultation in July, the front desk staff told me they would call me, but I waited two months without hearing anything. When I finally called to follow up, I was met with excuses and no accountability. The front desk blamed the delay on insurance, but as a patient, I wasn't aware of what goes on behind the scenes and felt that even a simple update would have been appreciated. Instead, I was left in the dark with no communication for over two months. When I finally returned for my appointment, I had some follow-up questions based on my conversation with insurance. The dental hygienist ( young lady with blonde hair in bun) was very polite and patient, answering what she could, but Dr. Fletcher-Clock's attitude was shocking. When I asked her questions about my care plan, she told me, "I think you will be a problem," and insinuated that I thought I knew more than her, which was confusing and uncalled for. I wasn't rude at all or challenging her. Multiply time letting her know I AGREEW WITH HER ; I simply wanted clarification and reassurance about my treatment plan. Her dismissive tone and comments about insurance were unprofessional, with statements like "They're probably not even dentists looking at the X-rays. Insurance sucks, and they're in India." I left feeling unheard and shamed for merely seeking information about my own care. Patients should never be made to feel like a burden for asking questions, especially when dental visits can already be anxiety-inducing for some and I tend to experience anxiety when visiting the dentist which is why I had questions and needed to feel safe. What made this experience worse was the lack of accountability. Dr. Fletcher-Clock didn't take any responsibility for the miscommunication, instead blaming me for being "difficult." When I expressed discomfort and wanted to reschedule or reconsider my options, she remarked, "Do you know I blocked off two hours for you?"--as if my time and questions were irrelevant. I responded, "Do you know I've been calling your office for two months with little to no feedback?" I even offered to pay a cancellation fee because I was so uncomfortable (ready to leave) with her tone and statement and to be fair if she felt my questions were a waste of her time. I left the office embarrassed and deeply saddened. Even as I walked out, a staff member (Older lady sitting in chair with dark hair) gave me a dirty look, which added to the already negative experience. This type of treatment is exactly why some patients are afraid to speak up or ask questions at medical and dental offices or refuse to go to the doctor in general. No one should ever feel shamed for wanting to understand their care. This experience was incredibly disappointing, especially after moving to a new state and hoping to find a reliable dental home. It's unfortunate, but I cannot recommend this office based on the lack of communication, professionalism, and care that I received.

love this dentist, love this staff. they genuinely care about your experience…read more dr clock is patient and understanding and willing to talk through my options. she addresses my concerns and eases my anxieties.

Friendly attentive staff and far above average medical care. I have seen multiple dentists and…read moredental assistants at this office and have not had a bad experience once. The office staff are equally as kind and professional and are great at dealing with my hectic schedule. As an adult with a silly lingering fear of the dentist, I wouldn't go to any other office. They also get new technology in their office all the time which seems to be constantly improving their process and my experience.

Having been a seasoned dental patient and due to living in various locations, I have seen several…read moredentists over the years, and I can tell you the Shelhouse team is superlative in so many ways. Dr Greg is the best anesthetist ( number) I have ever met, his gentle touch and affirming commentary go a long way in making you comfortable. From the delightful front office personnel to the highly skilled clinical staff, there is no better place to receive dental care. I strongly recommend DDC. Pete S.

Staff was very friendly and helpful. Dr Starkey has a wonderful bedside manner that made me…read morecomfortable. She is also very knowledgeable. I have been in the dentist chair since second grade with a lot of dental work done and was about to give up on Dayton dentists. She seems well equip to take care of me.

I haven't been to the dentist for some time and was a bit apprehensive about it. The one thing I…read morehad to have was a holistic approach. Dr. Starkey was wonderful, as was Sydney. I now have a plan and look forward to proceeding. It was a wonderful experience.

Dr. Long is exceptionally professional. He recommends the most highly qualified experts where his…read moreclients obtain the best service. He truly cares about his clients well-being.

Dr. Long and the staff are the best! I have been going there for years now and have always had…read moregreat service. Dr. Long explained everything, gave me options and the pro and cons of my treatment. The staff is very attentive and personable. As much as you would usually dislike going to the dentist, Dr. Long makes it a pleasant experience.

I do not recommend this dentist or his office. Their billing practices are (borderline) unethical,…read moreand the last time I was there I was denied the right to make my own decisions about what procedures would be performed on me. I don't understand how this place still has a license to operate...

I thought this was a decent place as I had a dentist assistant who was professional so far my…read moreexperience was decent only with her and the front desk staff except for my very last visit. Unfortunately, on my last visit I couldn't see my regular person and instead this other lady "assisted" me. I believe her name is Brenda. It turned out a horror movie to me as she injected the pain killer and her lack of humanity and lack of patience kicked in when she was pulling my teeth and I felt the pain raw. I asked her to stop as I was in tears literally so upset and in pain. Then I requested to speak with Dr. Sato who came as a gentle person yet on my way out my final bill was supposed to be $250. After I payed so many other charges they had for me. Days later, their final bill was $349 and I called and asked for adjustment as I was told that wasn't the right amount and yet they didn't fix anything but send me to delinquency and reported me to the credit bureau. I refused to pay the wrong amount and even more so after the aweful experience I had. Not only that, they submitted the wrong charge but they did it twice to affect my credit score. The second bills was $374 so now out of the blue they requested $723 ?!? Who does that to people? They do! That is how mean and vicious Dr. Sato is on his practice. I was fooled by the other reviews and the nice staff he is lucky to have aside the heartless lady who couldn't care less about waiting for my pain killers to work. They are lucky I hadn't care to press charges and get them regulated for sick fraudulent charges but wanted to make sure anyone considering working with them think about it and go elsewhere and go to a place where they are treated better.

Staff was wonderful. Making of a lower denture after pulling the teeth was not. Amateur hour at the…read moredentist. Dr. Hallock did not seem too concerned about the bone he left exposed after pulling my bottom teeth. The denture he made was not much of a denture. Too big for my mouth and made lots of sores that were hard to get rid off. I just stopped going and instead went to a dentist that was finally able to make the denture fit and cleared up the sores. I honestly would never use him again and have told friends and family not to go to him.

Nice try getting my review removed, but people deserve to hear the truth…read more Before I made the apt I advised them that I had a referall for a root canal but wanted an extraction instead, & asked if the dentist can perform the extraction to which they said "yes". But after meeting Hallock & seeing his blatant bias viewpoint for root canals, I'm wondering why in the heck I wasn't just referred to an Endodontist in the first place!? First off -- he was so annoyed from the get go but he was the one who was 45 minutes late. Don't be irritated with me when I'm polite & waited patently just because I requested an extraction for my first apt LOL He made unfair assumptions about me being a Holistic quack because I wanted a decayed tooth removed. He asked "how will you eat"? & "why remove it if its not hurting & there's very little infection?" Well DOC, if you would have BOTHERED to listen without making unfair assumptions, sighing & interrupting repeatedly & being so patronizing -- you would know that I've already seen multiple dentists about this tooth for the last 2 years & have had MULTIPLE root canals so I think I've had adequate time to think this over! I didn't appreciate his assumption that I'm making some rash decision. It's not one I made lightly, I even lost weight over this because we should not be pulling our teeth. But we ALSO shouldn't be getting root canals!! So people making these tough yet proper treatment choices need SUPPORT not discouragement! I wanted to get this over with but was instead met with a repetitive lecture. The last dentist who pulled my 2 root canaled/decayed teeth didn't fear monger or try to upsell me like a used car salesman! And FYI -- Credentials do not have a monopoly on knowledge, experience.. OR politeness which is clearly evident in this case. He had the worst bedside manner of any medical "professional" I've ever met & I've met quite a handful! He wanted to make sure I was "informed". Ok Doc well being "informed" is knowing that root canal teeth are DECAYED teeth! But dentists will grind down perfectly HEALTHY teeth to give you veneers while calling YOU crazy for wanting decayed teeth removed??!! OK LOL See where this is going? $$$! He clearly felt threatened & challenged by me actually being informed & choosing health over his bottom line -- so he rushed my appointment before saying he would do the extraction if I wanted. Ummmm ABSOLUTELY NOT! But he knew exactly what he was doing. He wanted me to be uncomfortable so I wouldn't do it. His "expert" opinion is that a 33 year old is too young to remove their teeth & that implants can fail. But wait -- root canals ALSO FAIL! As a matter of FACT the success rates ranging between 70-85% while IMPLANTS in general with proper care have a success rate of up to 98%!!!!! So why on EARTH would a dentist be so ignorant & try to scare me into spending MORE money in the long run to keep a DECAYING tooth when the data clearly shows that it's much healthier & cost effective in the long run to pull it while I'm still young & have a better chance of healing??? I could care less if we disagree or not -- but don't LIE & mislead people! Just because someone makes an unconventional choice doesn't make it wrong. Last but not least, I find it interesting how he URGED me the entire appointment to save that tooth but I literally JUST left an appointment from my new dentist who recommended I remove it after seeing the xray. LOL Interesting?! Point being -- trust your gut! He even gave me an option to put a crown on it instead of an implant so I advise anyone reading this to check out Dr. Zhang from zealous dental.

Dr. Mazzola at the Dental depot is the best dentist I have ever been too. I had 5 or 6…read moreconsultations at other dental places before coming here and I was getting exhausted and on the verge of giving up. The staff is so helpful and professional! The office workers will find away to work with you through payments plans, insurance or financing. The most important thing is how amazing Dr. Mazzola does on your teeth. I broke a root canal tooth and I had 2 other dentist say it needed pulled. Dr. Mazzola saved my tooth and also did a wonderful job. I highly recommend this practice to anyone who wants great dental work done and be confident that it was done correctly!

From the owner: General Dentistry and Limited Orthodonticsread more

We can't say enough positive things about Ryckman Orthodontics! Superior service from the front…read moredesk, to the hygienists, to Dr. Ryckman. If you are looking for an honest, kind, and professional office for your orthodontic needs, look no further...this is the place to be!!

From the owner: Ryckman Orthodontics is committed to providing each patient with an exceptional level of care and…read moreattention. Our dedicated staff works together as a team to provide high-quality comprehensive care. Our compassionate and understanding doctors take pride in paying close attention to each patient's needs. Operational Info Cont'd: Open Thurs By Appt Only Brands: Member American Association Of Orthodontics