Disappointing and Unprofessional Experience
We were excited when this East Hartford location opened, being a branch of the well-known restaurant in Rocky Hill. However, our visit turned out to be a major letdown.
Accessibility Concerns:
Upon arrival, we were shocked to be told that wheelchair users were not allowed inside due to a "no strollers" policy. This was both unacceptable and discriminatory. Only after mentioning potential legal consequences were we allowed entry.
Upselling Practices:
The staff, largely college students from India, consistently pushed the most expensive menu items when we asked for recommendations. While we understand upselling is common, it felt aggressive and disingenuous. Future visitors should trust their own judgment when ordering.
Food Quality:
The food was bland and lacked basic seasoning. The chutneys, in particular, were disappointing and nowhere near the quality of the Rocky Hill location.
Billing Issues:
We ordered a Mini Tiffin and a Rava Dosa, but the staff added a Mysore Masala Dosa, claiming it was part of the combo. When the bill came, we were charged for all three items. Although they promised a cash refund, it kept getting delayed--with promises of repayment later that day, then the next. We never received a clear resolution.
Final Verdict:
Unfortunately, our experience was frustrating on multiple fronts--from accessibility issues to food quality and billing mishandling. We hope the management takes this feedback seriously and implements necessary improvements. read more