A great and considerate framer. I had a nightmare of a time trying to get a painting made by my…read moregrandfather shipped to me. It was packed poorly and broke on the way here, then was returned to the sender and it finally made it out here. But it had flecks of glass on it, was torn on the the edges. I brought it to Steven and he treated it so kindly and professionally. He picked the matting perfectly and had a wonderful selection of frame options, and he walked me and my wife through them patiently. The result is wonderfully light and a bit contemporary which is exactly what we wanted. He does incredible work!

I met Steve in his shop on 4th in San Rafael and asked him to come to my house to hang a few items…read morethat I didn't feel comfortable hanging myself. Steve was very nice to work with, knowledgeable, and reasonably priced. I'd definitely recommend him to others.

This was the first time that I've stopped in since the store changed from "Cheap Pete's" to "CP…read morePhotos & Frames." I was helped by a relatively new employee named Rishi. She was very considerate. It was the holiday season, so the shop was busy and many of the customers were in a rush. Still, she was patient with me and walked me through my options for the four pieces I wanted framed. We found a stock option for one of them, but the other three required custom work. If I had to guess, the name change was probably spurred by people accusing it of not being cheap enough. There were definitely more affordable options than I've seen elsewhere, but none of them look cheap to me, which is even more important. The selection was comparable to what I've been used to at this location and I enjoyed seeing the way that Rishi was enthusiastic about the work - helping her customers find appropriate settings for their artwork and treasured memories. I was walked through my options and she'd learned her stuff! She knew how to guide me through the many choices, balanced with the existing artwork I have at home to make sure the new pieces would be well matched. (Please note, well matched is not the same as exactly matched, something I wouldn't expect and don't require.) Even though I stated that I didn't need them rushed, I was delighted when I got the message that my custom items were ready for pick up several weeks before they were due. Upon my return, Hector and Rochelle greeted me right away and located my order, giving me a chance to review each item before I left. I'm a very happy customer! Also, while I was in the store the first time, there was another customer who took up an exorbitant amount of time with one of the customer service representatives, but then walked out without purchasing anything. She repeatedly said, "You must think I'm a pain," to which the associate responded diplomatically and patiently, but she didn't bother modifying her behavior or thanking him for his trouble. I didn't catch his name, but I've been that sales associate before and I just want to acknowledge that he handled it like a true professional. I know it can be thankless work sometimes being in customer service, but hopefully the gratitude of the customers who appreciate your efforts outshine the ones who don't.

Francisco gave amazing service when I went to frame my mother's oil painting. The painting means a…read morelot to me and I was grateful for his willingness to help me. I totally recommend asking for him the next time you go into the store!

Yes. Krista, the owner is a true professional. She was Patient and her advice was superb. She has…read morea good Eye for pairing frames to art. I have been to other Framers and I am convinced she knows her Trade better than anyone. I wish I had known about Frame Crafters sooner. A true Gem. H.K.

Tony was super helpful. Picked out custom frames for the two only existing original paw prints for…read moremy fur baby who crossed the rainbow bridge last year. Fingers crossed the final product is as great as the consultation.

I drove from Novato to San Rafael to make a purchase from Michael's, and after about twenty…read moreminutes of gathering the items that I needed, I went to check out. They have several self check machines, and once check stand with a human. As I approached the human, they said "I'm closed," I asked if there was another human to help me, they responded "No, but you can check yourself out," I let them know that I don't use self checkout, and I wanted a human to help me. They walked away. I left everything at the checkout Anne exited the store. This is horrible customer service.

I was surprised how well stocked the needle arts section was-- good selection of crochet hooks,…read moreembroidery thread options mostly all full, and a generous selection of yarn. I mostly came for assorted storage bins for my craft supplies (especially a thread bobbin box-- only six bucks and perfect!) but also happened upon some cute Easter basket stuffers in the seasonal/holiday section at the front. Many items were 40% off as they often have deals running. I also noticed they have a pretty good selection of decently priced frames, small to large (20"+). Service wasn't really a thing but I was happy and fine to peruse on my own.

Friendly helpful service. Excellent selection of supplies. Decent pricing. Will returnread more

The folks who work there really listen to you and help you find what you're looking for. They have…read morea relatively small selection of materials but they do have a little bit of all the basic stuff, and they have a beautiful selection of handmade papers and cards and gifts for all ages. They are supportive of young artists, too. With classes and places to draw while they're visiting. It's got a relaxed vibe and I really like going there. It's very different from the large, busy art stores in The City. It's valuable in its own way. They also offer classes for grown-ups.

I'd give this a 5. Been going yo them for years and many perfect frames after. Bill is the best…read more Then during Covid, I dropped off few things close to my heart that I had no other copies of, a painting of my daughter that I made; my polo action shot picture; and 3 others of an artist who has passed..and they can't seem to locate it nor give me an update on whether they found it. Sad

I highly recommend AC Graphics. They do quality work, great turnaround, and fair pricing. Best…read moreframing service in Marin County.

They require an appointment. I made one, and was reminded of it via email, and yet when I went at…read moremy time slot no one was there. No answer via phone or email.

Took my painting to frame (and $700 deposit) and then never returned my calls and never came back…read moreto the shop for over a year (I tried to stop by multiple times). I finally got my painting back through a well meaning family member who responded to my various notes left at the shop and social media posts (the painting was valuable and I wanted it returned!) DO NOT USE.

They did a fantastic job fixing a piece I had and making sure it was done to a high standard. They…read morewere very professional and timely!

We've recently had two paintings framed by Painters Place and are delighted. Their helpful advice…read morewhen selecting the mat and frame worked out beautifully and the promised completion date was met. When I called to confirm the completion date, they called back within the hour with the status. But our experience goes back many years. We first learned of the Painters Place from my wife's mother who had many pieces of art framed by them over 20 years ago. Thank you Painters Place!