This location is pretty much your typical DMV. Clerical drones working a tiring, repetitive,…read morethankless job and probably for short money. So considering the dreary days these folks have to endure I'm inclined to give a high rating just for showing up to work every day. I was stunned at how many people they process every hour. There is a smaller, "express" DMV just a mile or so away. Almost every client I saw was very young so don't know what's going on in Boise. Their processes are highly automated and reasonably efficient. They get you in and out fairly quickly and with a minimum of fuss. The staff are clearly not happy people but I'd chalk that up more to their environment than anything else. Once they punch out and hit the bar with friends they could well be the life of the party. The Ada County Sheriff has done a very good job building an efficient operation so kudos and five starts for that.

When I moved to Idaho from another state I was anxious and stressed at the thought of having to go…read morethrough the DMV to get an Idaho drivers license and have my vehicle titled in Idaho to get tags for the car, given that my experience with other DMV agents in the past was not pleasant. it was my good fortune for my number to direct me to agent Josh Smith after arriving at the Boise DMV. Josh was kind, informative and patient with me. His knowledge of the regulations and rules of the State of Idaho was very helpful. I can't express enough how he helped my time at the DMV to go smoothly and quickly. Thanks Josh for a good experience at the DMV

We visited the Ada County Driver License Services office to get our driver licenses and ID cards…read moreafter relocating from California -- and we were genuinely impressed. The staff was extremely friendly, respectful, and helpful throughout the entire process. Everything was well-organized and moved faster than we expected. Important note for those moving from out of state (especially California): This office only helps with driver licenses and ID cards. They do not process vehicle registrations. For that, you'll need to go to: Ada County DMV Meridian Branch, 1769 N Lakes Pl #100, Meridian, ID 83646 Also, if you're moving from California (and possibly other states), be aware that you must take a written knowledge test on the computer, even if you've been driving for decades with a clean record. No behind-the-wheel test is required, but the written test is mandatory. So be prepared and study beforehand! Overall, this office made what could have been a stressful task feel simple and welcoming. A big thanks to the team for making our transition to Idaho so smooth.

I made an appointment to get my wife and I new drivers licenses. When we checked in and met with…read morethe counter employee, we were told that he would only help one person because the appointment is for one person only. So now I have to book another appointment and the soonest one is a month out. Absolutely ridiculous how rigid the employees are.

Moving from California to Idaho meant I finally had to register my car here before my out-of-state…read moreregistration expired at the end of the month. I called the Franklin office to find out what I needed, and the woman who answered was incredibly pleasant and helpful. She explained that because I'm still making payments on my vehicle, I could only register it for one year instead of two (if you own your vehicle outright, you can register it for up to two years). She also let me know I'd need to bring my current registration, driver's license, and the actual vehicle for a VIN inspection. She suggested making an appointment online before coming in. I figured I'd be waiting several days for an appointment, but to my surprise, I logged onto the website around 2:00 p.m. and was able to book a 3:00 p.m. appointment that same day! Since I wanted to stop by Trader Joe's afterward, the Meridian location made perfect sense. I arrived just a few minutes after 3:00 p.m. The office is tucked away in a corner next to a kids store, so I was a little confused at first, but thankfully I rely on my GPS for everything. Once inside, I scanned the QR code from my appointment at the welcome kiosk, received my number, and found a seat among about 20-30 people in the waiting area. I had barely been sitting for a minute before my number was called. I honestly thought, "Today must be my lucky day!" Travis helped me with my registration from start to finish, and he was fantastic. He explained everything clearly, answered all of my questions, and even helped me with my personalized license plates. The plate combination I originally wanted wasn't available, so he suggested another option that I actually like even more. Now I can't wait for my new plates to arrive! This was my very first DMV experience in Idaho, and it couldn't have gone more smoothly. The office was clean, the process was quick and organized, and Travis provided outstanding customer service. If every DMV experience were like this, no one would dread going! Welcome to Idaho, indeed!

I get it. The DMV can be the topic of a lot of jokes. There's even a new show out now called…read more'DMV'. That's not been our experience here. We were at the DMV for title updates three times this past week, and while the popular perception is that Flash from Zootopia is running the place, that's not right. Every staff member was polite, fast, and courteous. Darryl attended to us on the last visit and was very patient with us as we missed a signature on the title document. I also liked how some of the booths were personalized. One booth had multiple sloths. Here are some tips. Book online and save time Show up about 10 mins early Enter your booking ID from your email and get your ticket. You may be called immediately Have the right people attending. If your name is not on the title, whether it's the updated one or the new one, nothing can be done. There is a credit/debit card fee of 2% or something, but there is an ATM in the lobby. Either pay the 2% fee or bring cash or a check. Considering my own experiences with the DMVs in other states, we're very fortunate to have convenient DMV locations with personable folks working there.