My cousin bought a car from this place and it caught fire within a few days. Turns out, the car was…read morehaving issues passing inspection and Auto Member was aware of the issue and still sold her the car without disclosure

SCAM ALERT and shady business alarm, entire engine needed replacement!! I originally recommended…read morethis dealership, however am changing my review. After driving the 2018 Mazda CX5 I purchased from Justin and Jay for only just ONE month, the engine started leaking oil. My local mechanic tried to fix it and discovered that the ENTIRE ENGINE needed to be replaced. Apparently, the car was in an undisclosed accident (other than the bumper scratches visible) and whoever repaired the engine had done so with glue and shoddy workmanship. Auto Member does not check their cars before purchasing them to resell. When they took the plate off, bits of metal fell off, and things were leaking and broken everywhere. It could not be fixed. I had to purchase an entire new engine for a 2018 used vehicle that cost me $17,500 at Auto Member. It appears that Justin, Jay, and Auto Member are not helpful, professional, nor trustworthy/ethical as I originally thought. For this horrible situation I unfortunately have no way to fix or get my money back, and am trying to warn any new customers.....RUN FAR AWAY from Auto Member!!! Or at the very least make very sure you have a reputable mechanic do a thorough scrub of any car you are thinking of buying. The sad part is the car ran fine for a whole month before completely breaking down. BEWARE!!! Auto Member does not validate cars they buy before reselling, and just send out trash cars to new customers.

It was a first time to deal with them, the owners are very reasonable, welcoming, helpful and…read morehonest, gave me a good deal, made us happy.

if i could give 0 stars i would.... the cars are not well taken care of . there is missing parts…read moreand tools associated with the vehicle and they do not tell you nor do they care to fix it before selling the vehicle . they will not reimburse for a charge of $500 for a car that was not applicable to sell off the lot due to no shift stick and there customer service is horrendous calling you out your name cussing to females. there was only 1 nice gentleman but this entire place should not be in buisness . i called the virginia general and started a claim.... sorry to who ever liked this place they dont belong in business.... DO NOT buy a vehicle from them

Great experience with Alan Ribner. Excellent communication, very fair price, focused on customer…read moresatisfaction.

Thank you Alan Ribner for your assistance selling our company vehicle. He went above and beyond for…read moreus. First he came up to jump start the van several times and didnt give up when it didnt start the first time and he continued to show support through out the contacts for paperwork to the final sell. I appreciate it and highly recommend Alan Ribner if you are interested in purchasing or selling a vehicle. Great guy!!

I brought my Subaru Outback in today for a routine oil change and state safety inspection. The…read morevehicle failed inspection due to aftermarket LED headlights not meeting the halogen requirement. While I understand that regulations must be followed, what was frustrating is that this same issue had passed inspection at this dealership in previous years, so I never thought that this would be an issue. What truly disappointed me was the lack of customer service. I have been a repeat customer for service visits, yet there was no effort to offer a reasonable or customer-friendly solution--such as lower-cost bulb options (I was quoted $70 per bulb) or even a small goodwill gesture for a loyal customer. Additionally, the complimentary car wash--something that is consistently marked as "completed"--was once again not done. If this service is not reliably provided, it should not be advertised. My interaction with Elmer was also disappointing. The communication felt dismissive and lacked courtesy or understanding. A more professional and empathetic approach would have made a significant difference in how this situation was handled. Based on this experience, I will be taking my business elsewhere for both service and future vehicle purchases.

Had my first service appointment to make sure everything was going smoothly with my new subaru!…read moreService was phenomenal and free of cost! The hospitality at Dulles Motorcars Subaru is simply unmatched. Buy a vehicle or have yours serviced here, you will not be disappointed.

I bought a vehicle from them, very honest and professional about everything .Very nice people…read morewilling to work with you I would highly recommend national auto and truck sales And I would definitely go back to them for another vehicle.

From the owner: Welcome to N.A.T.S (National Auto & Truck Sales)…read more If you leave your email address and inquiry, we will respond to any question

I bought two cars from this place years ago and it was always a good experience. Mr. Campbell was…read morean old fashioned and honest man. His was of doing business was from a different time period of more honesty and less hustling. He does things with a smile and a handshake. I would definitely recommend this place.

Great service and honesty. Refreshing change of experience of dealing with automotive maintenance…read moreand repairs. Highly recommend!

The new owners of this business are very conscientious and their prices are quite reasonable. They…read morework hard and seem competent and honest. Glad to have them close by! -- Tom O.

Sold me a car with a bent axle! There is no way I could have discovered that. Alignment was…read moreslightly off and they "fixed it". It tracked close to straight and smooth for about a day. Went in to talk to them and they tried to sell me another car allowing me to trade in the bent axle car for the price I bought it minus taxes. Flipping crazy. Worst experience of my life.

This is my second (or third) review of this ridiculous place (how they are still operating, I have…read moreno idea). These dudes are straight up crooks. I just got a call from a reputable shop that failed my 2012 Jeep Wrangler for emissions because the check engine light doesn't come on when activating the ignition. Turns out that the light is, in fact, on...and has been since I bought the piece of shit, but no one could see it because TAPE HAD BEEN PLACED OVER THE LIGHT! Yes...you read that correctly. Not only did I have to spend $4k to REPLACE THE ENGINE SIX MONTHS AFTER PURCHASE, but two weeks ago I spent another $2k having shit replaced that should never have needed it. If you purchase a vehicle from these unethical assholes, you will end up spending more to get it fixed, than it's actually worth. I was blinded because I've always wanted a Wrangler, so I overlooked all of the warning signs. I've hired an attorney, and will be going after the $8k-$10k that I will end up spending to get this clunker (that never should have been sold in the first place) running right. You've been warned...stay away from this bunch!