Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Overpriced First the good & then the bad. I have to say that…read moreJason was very professional and nice. We actually had a lot in common. After finishing with my oil change, he told me there were 6 things that needed to be fixed. One of them was a filter replacement for a $145.00. If you think I'm kidding, I'll post the pictures. I took my car to my regular mechanic who is my friend. All of those things that he said that I needed, don't need to be done until I hit 50,000 miles. My car only has 30 430 miles. I'm not sure if he thought that he could take advantage of me because I was a woman. My mechanic also laughed at the prices & said they were outrageous. They don't even charge labor to replace the filters. Ps I can buy the filters & replace them myself. I'll have to say I will never come back to this place ever again. This is in response to the owner's response. Even if that was the case there are 3 other services that you wanted to charge me for that were also not needed. Also, no response to a $145 charge for a filter replacement, which is ridiculous. The way this economy is now and everything is already outrageously expensive due to this administration. You need to stop taking advantage of people. Andrea, we recommend servicing CVT transmission fluid every 30K miles because they fail quite often and sometimes with very low miles; Jason did a wonderful job educating and communicating this. Even if your friend doesn't agree, have it performed anyway :) We wish you the best and hope you find a shop that better aligns with you.

Marc saved the day when I locked my keys in the car down the street from the shop. He was kind and…read moreprofessional, I would recommend this place to anyone! Thank you so much!!

This was my first time using AutoScandia. I made an appointment a few days ago for a MB rear…read moredifferential service. When I arrived, I was told there were a couple of cars ahead of me and that it might take a few hours. Since I live about 8 miles away, it seemed like I would have to wait there for quite a while. However, they were very flexible and did their best to schedule my car so it could be completed in about an hour. Their willingness to help customers is truly impressive. I think this is a great alternative to having service done at a dealership.

Got state safety inspection here. No appointment needed, fast, convenient and friendly service…read more Need a bigger parking lot! No place to park.

Excellent service and service advisors! Best hassle free quality care and on time. They also share…read morea short video of how your car has been serviced, amazing! Lagii Moore is best, I always reach out for her.

This dealership provides subpar service and lacks basic professional standards. During my last…read morevisit, I waited over three hours (as most of us do from talking with other customers) without being informed of available loaner vehicles. More alarmingly, service technicians installed a tire inside-out and refused to rectify the error, despite the vehicle being only two years old with tires they replaced a few months prior. They also attempted to upsell unnecessary spark plug replacements that were well within their service life. Furthermore, the sales environment is dismissive toward female buyers; staff repeatedly ignored me during my purchase process as well, directing all communication toward my father despite being told I was the buyer. I now take my business to Toyota in Winchester for more reliable work and respectful treatment. *Update* No, I will not respond to the company on here, I've responded and left a lot of feedback on all my experiences with Lexus and never has anyone changed anything, contacted me, etc. So no, I'm not about to reach out to you now that this is on Yelp.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

Bought a car in 2025 from Muhammad Kiani. He was awesome to work with in terms of sales. He is very…read morenice and knowledgeable and went through all the major features with ease. He did it again when I came back several months later while he was training another associate. He also knew about some of the other companies' models I was also in the process of test driving. He made the paperwork part he could take care of very easy as well. I also like that he was always working each time I came in. Lots of other people were milling around or chatting. I will send everyone I know looking for a Honda his way for sure. For oil changes you can just show up but expect a 2.5-3 hour wait during the week. They recommended a service a little earlier than I have read online, but the timing would've been ahead of my next oil change. So, it's understandable. Sundays are the lightest days according to them. I'll update if I do a service on a Sunday.

I had a very disappointing experience with Honda of Chantilly…read more I was in contact with a salesperson named George for quite some time, and he provided me with specific details about pricing, monthly payment, trade-in value, and terms. Based on those conversations, I drove about an hour to the dealership, trusting that the information I received was accurate. When I arrived, George was not available, and another representative assisted me. To my surprise, the numbers presented were completely different from what had been discussed. The monthly payment was significantly higher, and none of the agreed terms matched our messages. I felt misled and that my time was not respected. I made the trip based on clear promises that were simply not honored. Because of this experience, I decided not to do business with this dealership and ended up purchasing my vehicle from another Honda location that was transparent and consistent from the beginning. I would not recommend this dealership based on my experience.

I have bought and serviced several Ford Mustangs from Koons and had a positive experience from…read moresales to service with a particular shout out to my Service Advisor, Nathan. He has been particularly helpful in servicing my special edition Mustang and helping me navigate warranty, service, and other issues common to sports cars. He is super responsive and even texts me personally AND responds. :-) And Nathan treats Bella the Bullitt with the utmost respect.

We had an outstanding experience working with R.C.!…read more From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family

I am pretty upset…read more.. I was shopping online at carmax.com when I filtered my search by "Sport cars". You can imagine my disappointment when the first result is a Mazda Miata. Absolutely unacceptable. Fix your criteria Carmax.

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Bought my new Rubicon X there and had spectacular service. I brought them what I thought was an…read moreunbeatable deal and the beat it. My sales associate, Abe was focused on what I wanted and worked with the sales manager to get me where I needed to be on the transaction. Abe was customer oriented and highly knowledgeable. No dealership games and no high pressure tactics. Fantastic transaction and Emily in finance was also wonderful. Really great people and fantastic service.

WOW JUST HEARD CHRIS LEFT. AND I DON'T KNOW ANOTHER SERVICE ADVISOR WHO WAS HONEST AND HEPFUL…read more Safford Brown Chrysler Dodge Jeep Ram Sterling has fantastic customer service which consistently makes for a very nice experience. Service was great with the very best service advisor Chris Durbin. He is the reason I switched over from Nissan to CDJR, from reviews from people I respect. It is with regret that it took me so long to write this recognition for Chris because he is really awesome. He knows about cars so he will check with the technician, he will often advise what's not necessary and where I should take my car when the armrest wears out. Thorough, courteous, knowledgeable and generous with his time to explain what's needed. I will be coming back as long as Chris is there and I hope CDJR recognizes what an exceptional service advisor Chris is. P.S. The shuttle is a great addition.

I had a great experience at National Tire & Battery in Reston, thanks to Ziya. He was…read morewonderful--extremely honest, helpful, and professional throughout the entire process. He took the time to explain everything clearly and never tried to upsell or pressure us. It's refreshing to find someone you can genuinely trust with your car. I highly recommend this location.

Went to get my brake pads and rotors replaced. Asked for a time estimate - guy said "2 hours max",…read moreended up waiting almost 4 hours. Never coming back here.