I had a great service experience with Aria Moshrefi in the service department. Everything checked…read moreout perfect! Aria made sure my car was ready on time, he read my instructions and requests and all were handled with courtesy and professionalism.

I recently brought my GLE 350 in for a major repair and was in a time crunch -- I needed it done…read morefast and done right. Aria Moshrefi delivered on both counts without missing a beat. From the moment I dropped off the GLE, Aria understood the urgency and took ownership of the situation immediately. He was communicative, professional, and made sure I knew exactly what was being done and why -- no surprises, no runaround. A loaner was arranged without any hassle, which made an already stressful situation much easier to navigate. What really set Aria apart was how far he went above and beyond. He kept me updated throughout the entire process, prioritized my timeline without cutting any corners, and had the GLE 350 repaired and ready ahead of when I expected. When I picked it up, it was running perfectly.

First, arriving at the dealership we encountered a salesman who had absolutely no idea what he was…read moretalking about. So bad he told us to "google" for basic information he should know about. After that encounter my husband and I decided to leave. But, before leaving, we saw one more vehicle we were interested in and got put with another salesman who happened to be great. So, if you really want a car at this dealership, ask to speak with one of their top salesperson or someone who knows what they're talking about for a good experience.

Although I am frustrated and disappointed with the service department, I would like to recognize…read morethat the service representative, John B., has provided excellent support. The primary issue concerns the service mechanic. I brought my 2022 Colorado to Tysons for a door lock repair, as the door would not remain locked. As suggested, I replaced both the car battery and the key remote battery. After two days in the service bay, I was informed that the problem had been resolved. However, upon returning home, the door continued to unlock itself. I tested both key remotes, but there was no improvement. Additionally, when I attempted to lock the door manually, I discovered that the key would not turn. As a result, the original issue persists, and the door lock is now broken!

Exceptional sales and service. The purchase experience was no hassle and got a very good price on…read moremy recently purchased XC 60. In the past, I've also had very good service experience experiences. These people are competent and professional.

Surcharge on credit cards!!!! a 3% sure surcharge on all credit card payments, which I would…read moretotally get if it were my local dry cleaner as opposed to a huge auto dealership

Mr.Lee actually thanked me for insisting that my car be inspected for a iSight problem I was…read morehaving, even though he removed the residue on my windshield that was probably contributing to the problem; the battery was having an issue. So, they replaced it. This was the day before Thanksgiving, & they had to go across town to get me a new battery. I was traveling to visit family. I felt much safer, on my return trip!

This place jacks up the prices on parts and will try to make your warranty invalid. Was quoted for…read morea part at twice the cost of every other dealership online. Additionally, brought in my car for a COVERED WARRANTY REPAIR and was told that my warranty was invalid bc of a 3rd party part that was installed. They declared this without proof and without running a single test. When I told them that this was against the law, they then fixed my car under warranty.

Nobody enjoys having to buy a new car - or dealing with car salesmen... but it was less painful…read morethan expected! Certainly is a one stop shop for sales, financing, repairs, etc.. Hope my car works for the next 30 years and that I never have to go back. If it doesn't I'd be open to returning! :-)`

I rarely leave negative reviews, but my experience with Koons Tysons Toyota was by far the worst…read morevehicle purchasing experience I have ever had. I purchased a 2023 Toyota Tundra Limited TRD Off-Road i-FORCE MAX while deployed overseas with the U.S. Coast Guard. Because I could not be present in person, my father handled the purchase on my behalf using two properly notarized Powers of Attorney--one through USAA for financing and one specifically authorizing the vehicle purchase. The process immediately became frustrating when the salesperson I was working with did not know what a Power of Attorney was, and the sales manager stated he wasn't even sure whether the dealership accepted Powers of Attorney. After waiting for them to figure it out internally, they eventually confirmed that they would. The financing process was even worse. I was already pre-approved through USAA, yet I was repeatedly told the dealership could not complete the transaction using USAA's normal funding process unless I provided a physical check or financed through the dealership. After hours of phone calls and back-and-forth discussions, I was pressured into completing a finance application despite already having financing secured. Ironically, once my father arrived, the dealership was able to complete the transaction through USAA anyway. The biggest issue was the condition of the truck itself. Prior to purchase, I specifically asked about the vehicle's condition and was sent photos and a video. At no point was I informed that the truck had significant body damage on the passenger side bed, including a large dent and multiple scratches. None of this damage was disclosed in the listing, by the salesperson, or by the sales manager. My father only discovered the damage after driving approximately six hours to the dealership. At that point, I had already invested considerable time, effort, and money into coordinating the purchase from overseas. The dealership's solution was a $250 discount. The actual repair cost exceeded $900. To make matters worse, the truck was advertised as including a Toyota bed cover. When I received the vehicle, the mounting rails and drainage system were present, but the actual bed cover itself was missing. If equipment is not included, it should not be advertised as part of the vehicle. What bothered me most was the lack of transparency throughout the process. As a deployed service member purchasing remotely, I relied entirely on the dealership's representations regarding the vehicle and the transaction. Instead, I encountered confusion, pressure, undisclosed damage, and inaccurate advertising. I love the truck itself, but the buying experience was extremely disappointing and is not one I would recommend to others, especially anyone attempting to purchase a vehicle remotely.

Nestled into the Dealer District of Tysons Corner (that's what I call it anyway - there are about…read morefour or five car dealerships right next to each other) you will find Ourisman Honda of Tysons Corner (no apostrophe in Tysons!) The staff here are friendly, and service is quick and efficient. I dropped off my car for a tire replacement, state inspections, and emissions testing around 8:30 AM and it was all done by lunchtime. The shuttle took me to and from my office. Kelvin was a friendly and helpful service advisor, and the shuttle driver was nice too. I like how on the report of services you need, they distinguish between things you urgently need and work that you should have done but isn't urgent. It's all very convenient, with availability by text, phone, and online. Very helpful for people who work during the day and can't stand by a phone waiting for a call that may not come for a while. And they're open Saturdays, with good long hours. That's very helpful too for those who work Monday-Friday. It may be more crowded on Saturdays, I can't say since I didn't go on a Saturday. The website to set up an appointment is a bit clunky as not all types of appointments are listed (they don't have tire replacement/repair, which I'd think is pretty common) but there's a box to explain in detail what your issue is, and the staff listen to you and talk to you when you arrive. As is typical of dealerships in this area, where space is at a premium and very expensive, the procedure to get in and out can be kind of tight, but it's better and more efficient than most around here so I can't really complain about that.

I had an excellent experience with Jalal at Honda of Tysons a couple of weeks ago. I had been on…read morethe hunt for a new car for a few weeks and had been to quite a few dealerships. Either they didn't have the exact car/color I wanted or their price point was too high. When I reached out to Honday of Tysons inquiring about the car I wanted that was listed online, they actually didn't have it. However, Jalal was able to get the car I wanted delivered from a dealer in Baltimore. I was able to negotiate a good price point and puck up may car the same day. Jalal was constantly in communication with me the entire time and a pleasure to work with.

My experience over the past 4 years with the service department of BMW of Fairfax has been…read moreoutstanding. I would like to personally thank Mr. Laszlo Babos, my service advisor, for his sincere attention to me and my BMWs. Laszlo has treated me like family on my regular maitenance visits, my wife and I each own a BMW. Recently I needed a part which had to be ordered. He kept me updated on the arrival of the part, set my appointment over the phone, and met me at the door the morning I brought my car in. He immediately took over, directed me to the waiting area and accompanied the car to the mechanic in charge. Laszlo returned with the time required to replace the part and added from the mechanic's inspection two items that also need attention. Everything went like clockwork. Laszlo has also provided me with guidance and advice on my new X5 50e Hybrid, it is my first hybrid/electric car and I had many questions. BMW of Fairfax has been fair with me, has provided incredible personal support for two sophisticate autos and frankly has become a friend through my trust in him, his hospitality and kindness. My wife and I have recommended Laszlo and BMW of Fairfax to our family and friends and hope anyone reading my review will take the opportunity to work with this excellent firm when the need arises. Very best, Bill S.

impossible people to deal with.... I sold my car to BMW of…read moreFairfax and it has been an absolute nightmare. They are not processing my payment properly and have completely gone silent -- no responses to my calls or messages. This is unacceptable. You sell them your vehicle in good faith and they can't even follow through on basic payment processing or communication. I would strongly warn anyone considering doing business with this dealership. If they can't handle a simple transaction with integrity, imagine what else they're cutting corners on. Stay far away.