Overall: 15/10 They take a fiduciary approach to car mechanics/maintenance, thus have earned my business for life. *For the GearHeads: if you want a shop that you can trust to use recommended torque settings on your fasteners, this is the place. Service: 10/10 This place should win an award. They have ASE certified mechanics and highly & competent knowledgeable staff. I observed not only how they treated me, but other customers who walked in whether by appointment or not. It's not just a good business practice, but a good way to treat people. The gentleman I spoke with (Steve) was my POC and he took care of me and my car; answered every question (which was many) with almost a level of excitement to talk about the details of car mechanics. He taught me a lot and combed through the extensive mechanical analysis the shop did; guiding me on what are the "must fix now,""nice to have," "what can be postponed," and "what's completely unnecessary." They have a keen attention to detail. Amenities: 10/10 The free coffee is really, really good. There's a table with free bags of chips and books. The owner even has free copies of his book about being an entrepreneur which I was excited to take. The lounge is cozy. I was in there for a few hours doing work on my machine. The ambience and internet speeds were excellent. Service: I had the following work done on my Ford Fusion Hybrid: Fluid Change (Transmission, Coolant, Brake), Engine Mount replacement (they caught my engine rocking back and forth in the bay before a catastrophe occurred). They also did a thorough analysis of the rest of my car e.g. hoses, struts, suspension, etc. read more

Craftsman Auto Care- Mclean - Lobby - Auto Repair Near Me - Mclean, Virginia

Had issues with starting the car. Sometimes it wouldn't start. Sometimes not. I do not want to get stranded somewhere with a broken down car. I looked online to research what issues it could be. Starter? Fuse? Easy to repair? Take to shop? I was stressing. Battery "shouldn't" be an issue cause I got a new one a year ago from the dealer. So what was it? So this morning (Saturday) I took the car at 8am to see if Matt Curry's Craftsman Auto Care could fit me in. Initially, the service said I would have to leave it and they would shuttle me home. I understood and didn't expect preferential treatment cause I have been a loyal and repeat customer. What I didn't expect was that Ray told me he would have a tech look at the battery quickly and if it wasn't then I would have to leave it. It took 2 mins and they told me it was a loose terminal connection with the battery & they tightened it and sent me on my way. No charge. Again, I totally expected to pay for a diagnostic charge and was okay with it. But Ray chuckled and said all they did was tighten the loose connection. That is customer service. Other places would have have charged me and I would have been fine with it. But this act demonstated that they want me as a customer for life. And they got me for life. Quality, honesty and compassion/empathy. That's what you get with Matt Curry's Craftsman Auto Care. I am not the only one cause they are always busy! Cause tons of satisfied customers who trust their vehicles to this business! Over and over again! 5/5 read more

I always have top-notch service at Craftsman! They are consistent with customer service, they are clear and upfront with transparent communication on services and cost, and they always deliver excellent service. I'm also grateful for their service and support and recently went in for a tire pressure check that they did complimentary for me. They make great neighbors and I highly recommend. read more

Craftsman in McLean is always where we go first for car issues. They are always prompt and kind and never pushy. We've used them for oil changes, inspections, a bolt in a tire, a dead battery, a broken door lock, and more. I always appreciate that they are up front about what it will cost and waive charges for small things where they can. read more

Craftsman has long been a supporter of the BMW car club, hosting events at their different locations and partnering during track days. Their staff and techs are very knowledgeable and trustworthy. They consistently seek to solve issues without always throwing new parts at the problem; something totally foreign to dealerships. read more

Brought in vehicle that was having some inconsistent transmission issues when accelerating and asked them to take a look along with an overall health assessment of the vehicle. They reported being unable to duplicate the issue so then mentioned having to hook up the computer and there would be a special charge for that. I asked what if the computer didn't tell them anything and they said "it always finds something" - so I agreed. At the end of the day there was a $300 charge for a diagnostic that was inconclusive and a waste of time and money. Everyone there was certainly nice, but any place that can charge that much for basically connecting to the OBD port and reading what the computer tells them - is not a company I would trust with any of my vehicles. So for that, I guess it wasn't entirely a waste of money. read more

I found Craftsman Auto Care today after a quick review of local service shops that are open after 5 PM. My daughter was working in the area and said that the oil light had come on in her car. I urged her to stop ant Craftsman after work because I was worried that there might be an oil leak. I met Ray and he was so welcoming and professional. My daughter was able to get to the shop at 5:30 pm and they discovered that it was very low on oil. Danny and Ray took care of her car right away and it was such a positive experience! We will definitely be back in the next week for an oil change. Thank you to the team at Craftsman in McLean! We are so grateful for your help. read more

I originally brought in our son-in-law's Honda Insight for a routine service and was impressed with their excellent customer service, especially good listening skills as well as a clean and organized shop, so I brought in our Chevy Bolt EV and they provided similar outstanding customer service. I recommend Craftsman Auto Care for its commitment to service and transparent pricing. read more

Quick and easy scheduling. Friendly service. Was really impressed by the inspection report they provided, that was a great bonus! It's so convenient being 3 mins from the house, I'll definitely be back. read more

We have been bringing our cars here for over a year now and each experience has been wonderful- from customer service to work completed. However the last visit was exceptional - and they have a customer for life! The time and attentiveness to our vehicle needing a major find that the dealership months prior was unable to identify and brushed us off- Steve went the extra mile and did his due diligence after we explained all that was occurring and we could replicate the exact issue, but we know it occurs often. He figured exactly the issue after more than just a routine diagnostic check and digging further. He literally saved us from having to get a new vehicle. The responsiveness, communication and services completed are worthy of a glowing review - no need to look elsewhere for an auto shop - this is your place!! read more

After a terrible experience and getting absolutely ripped off at a different mechanic (who charged me $200 for an oil change, tire rotation and diagnostic, told me I had to buy the a new piece from the dealership myself, and were just terribly rude) I decided to call Craftsman Auto Care and I must say the difference in customer service alone was night and day! Ray and his team were so welcoming, and walked me through every step of the way - what I actually needed, and what I could hold off on. Ray explained that not only did I not need to buy the piece, he had it all fixed and ready to go in a couple of hours! These guys are incredible, I felt treated fairly and kindly and they just got a customer for life! read more

My car's alternator died two blocks away from the facility. I found them on Google and was able to leave the car with them. I was able to get the car to the parking lot before I lost power steering again. They were going to try to get it done the same day but I had to leave for a work trip. I was able to come back in two days to pick it up. Their estimate was fair and the total was comparable to other auto shops. They were respectful, professional, and polite. read more

Extremely satisfied with my service experience. They are very professional. They are knowledgeable. And most importantly they are problem solvers who will help you get your car serviced or repaired in the most cost effective way. I brought them my Audi when the dealer could not solve my problem and they figured it out. read more

This business is consistently the best. Always quality service. And that service includes keeping the customer informed on timing, service needed, service that can be delayed or may be needed in the future and costs - all in advance of the bill. From scheduled maintenance to engine repair, brake service, tire check and rotation they offer excellent, knowledgeable, professional service. More impressive is the price. I compared the charges for scheduled maintenance and they were one half to one third the cost of the dealership. No surprise there. But the cost here beat that of other auto service shops. Most impressive is how accommodating every staff person is. From the front office personnel (not office like - just walk-in friendly) to the mechanics who work on the car. They go out of their way to meet your needs. And they, seemingly, are very happy to do so. I would not go anywhere else and there is never any reason to consider it. read more

I asked for a simple tire patch. Was told one hour turn around time. Ended up being 3 hours, and then got charged 44 dollars for a "full service tire patch". What normally would be 15-20 dollars at a gas station. read more

A friend recommended Craftsman (McLean) to me and I've taken my cars here several times since. I've always been satisfied with the service they provide here. Ray and the staff are always kind, straight-forward, efficient and honest about the services needed or recommended. I usually drop off my car and it's typically been ready for pickup later the same day. I trysts Craftsman with regular maintenance as well as diagnosing and repairing problems. Bonus that the waiting area is always clean and they provide snacks. read more

Craftsman Auto Care in McLean definitely did right by me today--they understood my situation and respected my desire not to spend more money on a repair than I would recoup when I traded the car in later this week. Steve communicated promptly and clearly showed he valued a long-term client relationship over an immediate earned buck. I will go back whenever my new car needs expert attention. Thanks Steve and Craftsman Auto! read more

I've used this location for the last several years to maintain my vehicle and they have been great. Very responsive and transparent about anything the car may need. Happy to give them my business! read more

As a recent owner of an Audi A6 car, I researched for quality maintenance at reasonable price and nearby to my home in McLean, and Craftsman Auto Care fitted all that I was searching for. Reviews were excellent, when I dropped of my car, the walls were decorated with German cars, which verified my choice. My first oil change and Virginia inspection were completed with a full detailed auto report from my car sent by text in less time than quoted. Highly recommend for anyone with auto service needs in the area. read more

Been taking my car here for the last 4 yrs. They also have a drop off/pick up service. Best car care centre in NOVA.

Responsive & easy to schedule. I love the option of the night drop! Car is done when they say it will be & they follow up to update you when it is done. Service as it should be! read more

I went in for an oil change and emissions inspection. Like always, I procrastinated in getting the inspection done til the end of the month so of course they were super busy. Luckily, they were able to squeeze me in!!!! Everyone was so friendly and their complimentary inspection is so detailed with photos and descriptions. Best part-- they email you the link from the inspection so it's super convenient to access at any time. Very awesome and with the times!!!! Highly recommend. read more

Great experience! Ray always advises me on what needs to be fixed at that moment and what I can wait on. I truly appreciate honesty and wonderful costumer service!! read more

Took in my 2020 Volvo XC60 Hybrid for the 38k service. In the last month, every time I booked and canceled (because schedules, life), they were only too willing to slot me in per my next convenience. The price for this service was significantly lower than at the dealership which wasn't even able to take my car in for a couple of weeks; with no hidden costs, and a phone call for a recommended filter change. The location is perfectly suited to me too. Thank you, Mason, for your help! read more

My first time back here under new ownership and was greeted with courteous, reliable and knowledgeable customer service. The best part is they didn't try to upsell me on tons of extra services. Forget the dealership... I will definitely be back here with additional vehicles. read more

Very happy with this place. Good service, good space, got me in and out in a reasonable amount of time. Also didn't try to upset me. I don't think I'll be going back to the dealer. read more

I love Craftsman in McLean! Have referred them to many friends who have done the same! Honest professional work, quality work and great value. read more

I essentially just arrived without an appointment at 7:30am and I was greeted professionally, promptly and with courtesy. I was experiencing a rattling noise under my Jeep and they were very willing to put it on the lift and give me a Virginia inspection which comprehensively answered any questions that I may have about my 2008 Jeep Wrangler. They sent me a print out to my email and text and then assisted me in triaging the most important items that needed a more immediate response. I cannot thank them enough! read more

I scheduled a quick repair using online scheduler and was confirm for a date in 10 days. However they called this morning to let me know I could bring my car in anytime. Car was fixed quickly while I sat in their comfy waiting room (full of snacks). (Bonus points for Halloween decorations.) Very Friendly and helpful customer service. We will now to continue to bring our cars here! read more

Craftsman Auto Care- Mclean - Auto Repair Near Me - Mclean, Virginia

A breath of fresh air! I'm a young girl & have experienced so many mechanic shops who try to scam me. Recently, I'd been dealing with trying to get my state inspection for several weeks & when MR TIRE ON BLENHEIM BLVD IN FFX failed me, this Craftsman was the last place I called. I decided to go to them because they were so nice & they got my car done in good time. They're not scammers, they're not jerks, & their office is very lovely. I would definitely reccomend! read more

Excellent service by a professional technician. Very Friendly staff and customer service.

Since the change in ownership in 2021 or '22, repair quantity has tanked. My husband took his Cadillac there to have the steering column fixed. They broke a piece off the column that is very expensive to fix and glued pieces back together with construction adhesive. We will now have to continually repair something their mechanics broke. Do NOT go here. read more

I really appreciated the knowledge of the techs. They took the time to help me understand the specifics of my car. Thanks for hosting the Audi Club - Potomac Chesapeake group and helping us understand our cars. read more

Craftsman Auto Care- Mclean - Auto Repair Near Me - Mclean, Virginia

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I've used this place a few times. Great service. Their inspection comes with lots of detailed photos which I appreciated. Great local business read more

Very impressed with all facets of this company. They're patient, courteous and I loved the comprehensive diagnostic report I received that clearly explained the good and the bad with my car before I authorized the work. Highly recommend. read more

Great service, every time. Exceptional staff and reasonable rates, highly recommended to family and friends.

I took my car in today to get it inspected they my lights weren't working in the back I turned on the car and I didn't see anything that wasn't working so I don't know exactly what's going on they said a number reasons and I can't find those reasons to be a fault because I turn on the car I didn't touch anything on the car I think gave me back, I turned it on I went and looked in the back of the car and my tail lights are working just fine so when they saw something I don't know what they saw because it didn't happen and I showed it to them and they said well then we can do about it they've already failed me so they tell me the things that were broken and making up excuses they spent over an hour working on my car kind a find something to fill me for is that what you guys do every time it takes over an hour to do a safety inspection read more

My car had a brake problem and required a major job for the ABS system. The work was done on time and JD was very good at keeping me informed of the progress. The 3 years parts and labor warranty was very attractive compared to the standard 3 months from the dealer. Final costs a bit more than what was estimated so make sure you get the details to avoid surprises." read more

Ray and Steve are knowledgeable and helpful. They are good communicators by phone and text.

Craftsman Auto Care is awesome! I am very happy to have the car fixed there. The price is reasonable and affordable. People who are working there are kind and provide professional guidance. read more